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INNSIDE by Meliá Düsseldorf Derendorf

4.0 out of 5.0

Recent guest reviews

I have visited INNSIDE twice so far and I am pretty sure I will visit them again staying in Dusseldorf. The hotel, although modern, has a cozy, pleasant vibe to it. I liked the rooms a lot, and despite being slightly taken aback by the see-through walls to the bathroom> However, after closer inspections, the frozen glass was enough to ensure comfort and privacy. I also liked breakfast a lot! Overall, a very pleasant stay every time!

Very clean, modern hotel in reasonably convenient spot not too far from airport. Situated next to tram line that takes you to town or central station. Its a really nice walk along the river to the old town with its interesting buildings, bars and restaurants (takes around 45 minutes). We were visiting Dusseldorf for the first time to see family. The staff were very pleasant, polite and helpful. The free mini bar was a nice touch (soft drinks and nuts). We would have liked a kettle, tea and coffee in the room too. The breakfast was small in terms of variety but really good quality, with all the essentials for a good breakfast including lots of fresh fruits and yogurts, scrambled eggs and smoked salmon, bacon as well as continental breakfast items. Good fresh coffee machine. Bed very comfortable and nice shower room. Nice steam room and sauna, with small gym available for guests. Only downside was limited access to free wifi which is unusual in this day and age. Only one item per room permitted to log on. Assume because the hotel predominantly caters for business guests whose companies pay for additional access? However with the recent introduction of 'transferable' roaming from UK to EU (for now anyway) this didn't matter as much as it would have otherwise done. Not a budget hotel but not any dearer than comparable places in the city. We will use this hotel again next time were are in Dusseldorf.

Modern and pleasant hotel. Big and comfortable rooms, quiet area, kind and attentive stuff. Rich breakfast – the same place is a bar and restaurant – had a very good dinner! Close to a park and the river – excellent for walks and jogging. 10 minutes walk from the center and altstadt. Overall, enjoyed my stay.

If cheaper I would rate excellent, very satisfied with sauna-steam room, great atmosphere and very friendly staff. Rooms average, not satisfactory bathroom design, limited tv channels, terrible wifi access. Great location for airport centre, overall nothing bad , just could be slightly better in the rooms for this price.

If I'm in Düsseldorf this is one place I will try to book. Not much from the outside, in the middle of a big commercial quarter, I enjoy the rooms with the quirky shower cubicles - see photo. I have only ever been there solo, so not sure what my partner would make of it! My meal was great - huge prawns to die for made a great starter. Not an inviting area to explore on foot, so a taxi is required to sample the many delights of downtown Düsseldorf.

It was short but great... we hat a good time there and the shower was really great we will come back it was the second time that we was there ... !! It's near from the Ko (Gallery) and also from the Altstadt

The overall look (entrance, hallways, bar) is great. The room I had for the night was so so. I have seen better hotel rooms. On the first sight all was good, but it did smell slightly in the room as well as the bed looked quite cheap (slept well though). The whole hotel smells a bit like an Abercrombie & Fitch store which I found quite funny. All in all it was good, but with 100€ (inkl. breakfast) 20-30€ too expensive in my view.

Great hotel when in Düsseldorf! I really enjoyed my stay there. I stayed at some Innside by Media before and I always loved it! Rooms and spa areas are spacious and clean, and the service is really good. When you book via their website, you also get this 15 euros voucher for drinks at the bar. I recommend it without any doubts. Caroline

The hotel seems quite new and basically I have no problem with the cleanliness. It is not too far from the city center and close to tramway station, but that is the only possitive thing I can mention. The hotel only provides you free 100 MB for very slow speed (512 kbit/s), otherwise you'll have to pay extra 6 EUR / day. Seriously? That's total lame for business traveller, it's 2017 and I didn't realize that there are still 3*/4* chain hotel who's charging for internet in 2017. On the other side, if you're booking online, you'll get 15 EUR voucher that you can spend for getting drunk in their bar. And yes, you can only spend that 15 EUR in their bar - not for breakfast, spa, or whatsoever. After getting drunk, you won't be able to do your business and probably you won't need to pay that internet connection fee anyway. Perfect match with Southern European mentality, as the hotel is managed by Melia chains anyway - no booze no fun. Also, the reception invented some exotic rules like: you get Melia rewards points or frequent flyer miles only if your invoice is more than 99 EUR - which is just a total BS. Huh? Never heard that in T&C before. It is his imagination or just showing his lack of comptence? This hotel is just total lame. Spending >60 EUR a night and still asking for internet fee in 2017. There's NO way I'll be there again. For you out there who'd like to have free alcohols after work and getting wasted, this hotel might be a perfect one for you.

On October 2016, I was designated by the company I work for to make travel plans to attend the K Fair at Dusseldorf, I made reservations for 3 different Melia Hotels in Düsseldorf through the hotel's web page (Dusseldorf Melia, Derendorf Melia and Melia Seestern) knowing that I will have to cancel some of them since I had a complex reservation because there were several people in my party (8 in total) arriving and leaving at different times. My objective was to place everybody at the same location but by the time I completed one reservation for one group, there was no availability on the same hotel for the other parties so I had to check up availability at another Melia’s location. Since I knew from the beginning that some of the reservations will have to be cancelled I made sure I choose the most expensive option which will allow me to cancel with no penalties. So, I choose the Bed and breakfast, Payment at the hotel, Free cancellation rate the Melia hotel offered through its Webpage. According to the information posted on the hotel's site this unrestricted rate allows changes and cancellations free of penalties and charges. The cancellation penalty of 90% of the rate I choose applies ONLY if the customer cancels after 6 pm arrival day or are a no-show. I cancelled MY UNRESTRICTED RATE reservations more than one week in advance to arrival date. Unfortunately, to make the reservation I had to provide a credit card even though the payment for this rate is due when you show up at the hotel. Once our plans were definitive and got everybody in our party at the same Melia location I started making the cancellations for the reservations we did not need. Then, my nightmare started when the hotel sent me a mail notifying me that a charge of 90% of the total reservation cost (about 14.000 euros) was charged to my credit card as a penalty for cancelling the reservation less than 60 days in advance to the arrival date. I emailed them back explaining that there must be a mistake since I choose the UNRESTRICTED RATES because I needed the flexibility of cancelling some of the reservations without any penalties. The hotel has kept its negative answers regarding my complaints and have not to this date being able to clear up this mistake and have denied my complaints for credit card refunds. I kept and used the reservations we would use, and stayed at the Melia Derendorf location, spending about 9.000 Euros for 8 people for about 5 days, those are legitimate charges but the charges for the cancelled reservations are not. After sending many communications to the hotel and not having a positive answer to my complaints, I am still fighting my case with the credit cards and not having any other outlet to denounce these very unjust and unfair charges I have been forced to make my case through Trip Advisor to advise some other potential guests about the misleading reservation policy the Melia Hotels posts in its website. Hopefully, no other guests will have to go through what I have experienced.

Room options

Innside Guestroom Queen bed

Queen 1 | Sleeps 2

Innside, Premium Room

King 1 | Sleeps 2

Innside Guestroom Queen Bed

Queen 1 | Sleeps 2

Innside Premium room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 588 reviews