Hotel Splendid3.0 out of 5.0
Recent guest reviews
This hotel is very jaded, in need of a makeover, in every area. The rooms were clean but curtains were off the rails in places, shower head fixing was broken & dirty, bedside lamp was broken, socket was not secure on the wall. Towels were changed most days but were very worn. We had to ask about everything, staff at reception didn't provide much information, none of them introduced themselves ! One suited man at reception, usually in the mornings, was rude to say the least and totally unhelpful. On our last day he told us we owed money for Tourist Tax. Not a problem, however, he was so rude, almost demanding and accusatory! Some of the staff were sweet but there was a definite lack of energy amongst the staff team...I wonder why! We paid for 1/2 board, big mistake. The buffet was sub standard to say the least, food wasn't very hot, it was tasteless, vegetables were boiled to oblivion, even the simplest of food, boiled eggs, were like bullets. We gave up and ate out after 4 days! Lots of people we talked in the hotel felt the same as us. The beach/sea area: piles of broken sun beds so there was nothing to sit on except the concrete or gravel beach. Nothing relaxing about it, which was a shame as the location is lovely. We went out and found other places on the bay to swim and relax! There was no atmosphere in the hotel, in the bar area the tv was on and background music! We went out every night, only having a night cap or a coffee before bed in the bar. Dubrovnik is a beautiful place, in fact it's breathtakingly beautiful, the area of Lapad where the hotel is situated is really lovely, there are great walks along the coast, the local buses provide a fantastic service, plenty of good places to eat( thank goodness), lots of really lovely places to stay but this hotel really lets the place down.
The Hotel Splendid is ideally situated near the beach and a short walk to a great range of bars and restaurants. There is a regular bus just outside to get you out and about.The hotel rooms although slightly dated are of a good size with sea view balconies. The rooms are clean and tidy,while the bathrooms cold do with an upgrade.The food in the Hotel restaurant is of a good standard and offers you an option of eating in after a busy day site seeing. The staff are all very friendly and helpful. Drinks are a bit more expensive than some other bars around. There is easy access to a beach area, which while a bit rocky is a great place to soak up the rays or have a refreshing dip. For the price a good hotel.
We stayed at the Hotel Splendid on the Lapad Peninsula near Dubrovnik for one week from 08/10/17. The hotel had a wonderful location on the sea front with pleasant green gardens with fir trees, cypresses, laurel trees and other shrubs and flowers providing seclusion and shade. We stayed in room 207 and enjoyed a sea view with fantastic sunsets. There were various terraces and areas to sit, drink, watch boats out at sea, enjoy the scenery and pass the time. Like much of Croatia’s coast, the hotel grounds descended on to a rocky and concreted platform and bay of turquoise sea. Here there were sunbeds for hire or one could pitch up with a beach towel, swim in the bay and enjoy the views of the Babin Kub peninsula opposite, the small islands out on the Adriatic and the evening sunsets. The hotel was far enough from the activity and noise of the relatively low key Lapad resort, but a 10 minute walk along a pebble shoreline or by pavement/road. The hotel does not have a lift or a swimming pool and there are a set of steep steps from the quiet road direct to the reception or a gentler entrance is gained via a sloping drive where there was a car park and wider more shallow steps. The Hotel Splendid like many in Croatia may have been built in the 1960’s or 1970’s and of a slightly uniform design, but the rooms and hotel were spacious,bed extremely comfy, spotlessly clean and the décor pleasant with the usual twin bed/double, bathroom with bath and shower over, plenty of storage, bedside cabinets, dressing table,TV, two chairs and fridge stocked with mini-bar. The balcony had a table and two chairs. The bed linen and towels were changed regular as requested. This may not be the ideal hotel for those looking for loud music, discos or those with reduced mobility or with pushchairs, but there was a cosmopolitan feel to the hotel with various nationalities and also with older residents and those with toddlers alike. This hotel is part of a chain and the use of some of the facilities, including the swimming pool, of the neighbouring hotel 5 minutes away at a small charge is possible. The hotel staff were multi-lingual and could not do enough to help and make your stay and holiday special. We were greeted on arrival and our cases carried to our room, it would be worth contacting them to ask for a ground floor room if with pushchairs or you have poor mobility. This hotel and the staff pride themselves on quality and service and it is a very traditional hotel. The hotel was advertised as a three star, but we would have given it four stars. The restaurant was light and spacious and the food was very varied with traditional Croatian dishes and other national cuisines.The meals were buffet style and self service, but waiters and waitresses provided drinks and cleared away plates. For evening meal usually there was a choice of 2 soups, 3 cold salad dishes, a full salad bar, vegetarian dish, 4 or 5 other main dishes and a selection of Croatian cake desserts, yoghurt, ice cream and a selection of fresh fruit (pineapple, plums, apples, bananas and satsumas). For breakfast there was a choice of cold meats and cheese, rolls & bread/toast, fried breakfast, cereals and muesli, selection of fresh fruit, yoghurt and hot and cold drinks. The weather was hot … in the 20 ‘s. It usually started to cool about 16.30-17.00 and could be slightly chilly in the evening. It has been known for the Croatian coast to experience strong breezes at this time of the year. There were plenty of sun bathers alone the rocky coast and bays and swimmers in the turquoise sea. The number 4 Libertas bus stops outside the hotel which takes approx 20 minutes to Pile Gate outside the city walls and cost 15 kuna on the bus or if tickets purchased in advanced 12 kuna. We understand it is a 30-40 minute walk from the Hotel Splendid to the Pile Gate. There are several well marked tarmac and well defined paths around the coastal Babin Kut peninsula to the pleasant Port and behind the Palace Hotel (5 minute walk further alone the road) a wooded path eventually leads to Dubrovnik city. We found it very accessible to see the local attractions in and around the Old City from the hotel. We would certainly stay at this hotel again and would recommend it to others. We thank you for sharing this beautiful part of your Country with us and to all the staff at the Hotel Splendid for their hospitality.
I wish I could give the Hotel Splendid a higher rating, because the staff are wonderful and do their very best to help. However, the rooms are tired, especially the bathrooms, and in urgent need of brightening up and modernising. The breakfast is fine - the usual international offering and plenty of it. We were given a ground floor room on arrival and it was awful - dark (because of so much overgrown greenery outside and poor lighting), small, dreary and with nowhere to hang towels, swimwear etc, just a patio with a low wall (not very secure, either). We complained but the hotel was full. We were moved to a first floor room after 48 hours which was at least light and bright, slightly bigger and had a small balcony with balustrade. NB anyone with even slight mobility issues: there is no lift in this hotel, and there are stairs everywhere - up and down to the restaurant, the beach, the road etc. In fact Lapad and the Dubrovnik area is very hilly (though very beautiful) and if you have sore hips or knees, it can be a challenge to get around. The hotel's main asset is its charming and helpful staff. That's why I feel bad complaining about it!
Lets get the negatives out of the way first. Yes it is a little tired and in need of some TLC. There is no lift (for us on the first floor it was not an issue). In a strange way this was part of the charm and character of the place. You do have to pay for sun loungers 50 kuna a day per person but we saw similar at other hotels at a greater cost. When we went down to the bay one afternoon at three pm we were not charged. Our room served us well and we had a superb view overlooking the bay. The bed was comfortable. There were no tea and coffee facilities in the room which was a disappointment. The tap water is safe to drink, One of the room light bulbs had blown and it was replaced almost immediately contrary to other reviewers experiences. The TV in the room was antiquated but we did not visit to watch television. The breakfast was fine with a good selection. Both the chocolate and apple pastries were superb. My morning coffee was made with the Nescafe as the machine coffee was too sweet as was the orange juice. The evening meals also gave a good variety and we enjoyed tasting different foods. There was little typically English meals. Drinks with the evening meal have to be paid for although water is free. We would recommend the dark beer Tomislav and the white house wine. The location is ideal with the view over the bay and the hotel is situated in a quiet area. The bus stop to the old town is at the top of the outside stairway. The bus fare to the old town (Pile Gate) is 15 kuna though we bought tickets at the old town bus booth for 12 kuna and it is better to stock up there. At the old town Thursday and Friday was very busy as the cruise ships are visiting and it is best to avoid on those days. In the hotels private beach area there is no sand only rocks. If entering the water it is better to have footwear on. The hotel is owned by the same company who own the Uvala Hotel just along from the Splendid. We made use of the spa there booking Swedish massages. This also allowed us use of the small swimming pool, sauna and Jacuzzi and we would recommend. Whilst there is no safe in the room guests can have free use of a safety deposit box at the reception. The staff at the Splendid were superb and added greatly to the pleasure of our holiday. Simply because we had more contact with them Anica, Mario and Duro get a special mention. Our week at the Splendid was thoroughly enjoyable and we would visit again without hesitation. Thank you to all there.
We stayed for two nights, using it as a base to explore old town. It was only 10 minutes on the bus to old town and the location is amazing, great views across lapad bay and the sunset. However, it felt like the potential of the hotel was being wasted by being so out dated. It appeared the hotel had not been updated since the 90s and felt a bit dirty. Mould in the bath and a dirty looking shower curtain. A hairdryer that looked like an antique and some very old school hotel practices. The staff were very friendly and helpful. The hotel had a private beach (or more like a bay you can swim in). Breakfast buffet was simple and not great quality, plus no soya milk. I'd stay again if they gave the place a refresh as it was such a great location.
Firstly - the hotel is a little tired, could do with a make over. Having said this, it was clean and tidy, the staff were superb and friendly, the service was great. The location is one of the best in Dubrovnik. Buses run every 15 to 20 minutes direct to the Old Town (which takes about 20 mins). The staff will arrange and book excursions at no extra cost (we went on the 3 islands tour, the Korcula tour and the Montenegro tour). It's a very relaxing place with two small beaches, a small harbour and a protected swimming area in the Adriatic. It was so good that we will definitely go back. If you want a 5 star hotel - pay the extra £100 - £150 per night, but you won't get a better service. Definitely great value for the price.
Firstly, I'm not one of those Moaning Minnies out to criticise just for the sake of it, but this hotel really does need a revamp. For the amount of money we paid to Thomson Holidays we deserved a better hotel than this. The foundation stone in the hotel wall outside the main door says 1963 and that is the era it has remained in. But it wasn't all bad. When we got to our room I was pleasantly surprised to find a king sized bed, which turned out to be very comfortable. The air conditioning was perfectly OK, although some days we didn't need it as the weather was starting to cool off being mid September. The TV was impossible to adjust to get the picture in the frame, but I noticed it was the same in the bar and the lounge, so it must be a local problem. The bathroom was another matter. The wall mounted hair dryer head had been broken and was taped to the flexibile tube and it fell off twice. The shower was a disaster. It would switch from the temperature you set it at to freezing cold to scalding hot and back to your setting all in the space of about two seconds. I'm not a fan of showers over the bath anyway as I think they are inherently dangerous, but the problem was exacerbated by the over-long curtain which got under your feet. However, it was quickly sorted by the staff and a shorter one was fitted. But why was it like that in the first place? The towels, although clean and changed frequently were well past their use by date and had lost most of their fluffiness. The balcony doors were ill fitting and could not be fully closed without a struggle. The food could set be described as just about adequate. At breakfast the scrambled egg was rubbery, the bacon was a bit greasy and all of it could have done with being hotter. The choice at dinner was a bit limited and the mixed vegetables were rather watery, and for some reason were put out at breakast next day! Cornflakes and recycled veg anyone? However, we didn't let any of this spoil our holiday, and the staff were fantastic. They couldn't do enough for you. It would be unfair to single out anyone in particular as everyone was really nice. I just wish they had a better place to work in. To be honest I think that the hotel is doing its best working to a budget and is being nailed down on price by the tour companies. This placed could do with being closed for a period of time and a lift and a pool installed. It would certainly attract more business and be more friendly to less mobile people and the disabled. The setting of the hotel is really nice with great views across the Lapad bay. Our room 117 was on the first floor and we could see the sea view and the hotel gardens. It might not be as good higher up as the tree canopy could interference with the view. Buses ( number 4) stop right outside the hotel. Go straight up the steps outside reception and look to your right for the yellow "BUS" markings on the road. The bus takes you to the Old Town in about 15 minutes. During our stay the price was 15 kuna each way.They run frequently and until quite late at night. You can buy tickets on the bus or from a little shop about 100 yards down the hill near Hotel Uvalah. If, on the other hand you want to stay local, walk up the car entrance slope and down the hill to the road junction. Bear left then walk for about two minutes until you come to a T junction. Turn right and you are on "The Strip" where there are lots of nice bars and restaurants. If you turn left there is a brand new beach complex only completed in 2017 where there are more bars etc. I wish the management and staff of The Hotel Splendid, success for the future, but it really does need a major face lift, and I would not go back until it has been improved.
A very nice hotel. staff are very nice and you feel like home. Rooms a bit old but clean and the functions are all ok. The breakfast and dinner buffet is really good. Not so many different courses but well cooked and tasting good. The surroundings are fantastic with the clear water and a nice place to sunbath.
The staff is very nice and helpfull and with usefull touristic info. The bedroom was large , and with big balcony and beutifull views. The was clean, althogh need to be renovated. The breackfast was OK. With free parking. Good free wi-fi.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 360 reviews