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Recent guest reviews

It’s very well indicated directly next to the mall of emirates

Staff was fabulous! I have stayed at this property before and swore never to return. But I returned and had a great experience

Pros: Attached to emirates mall Good amenities valet guys were very helpful Cons: No double beds although we requested in advance. Bathroom with glass opened to the room, not good for families or friends I waited 10 minutes to be seated for breakfast which was decent but excellent Keep in mind you need to use two seprate elevators to go to and from hotel, mall and valet

Loved this hotel. Great go-to for layovers. I would stay here again (in fact I have since I stayed here for this review)

This is a very nice hotel. I have stayed here when I have a long layover. It's great, because it's not too expensive - however it's still very nice!

great hotel to stay in, I like it very nice....................................................................................

This is the worst I have ever had in my life. I checked in to the hotel at around 12 30 am and by the time I got ready to sleep, it was past 1 30 am. At 6 am I woke up on a very loud fire alarm notification. I was not sure whether it is a dream or reality so I tried to call reception, but no one answered. By the time I hang up the alarm started again, so I wore my cloths and took the stair case 20 floors down. All of a sudden a man by the 5th floor comes out to tell us it was a false alarm and that we could up again but walking because the elevators do not work in such cases for safety purposes. Although I was frustrated, I was fine with what had happened because this means this is a safe hotel. 30 minutes later we were told we could go up because the elevators are working and so I did. I looked at my watch and I had another hour to sleep before I had to wake up to get to a meeting, so I rushed into my PJs and wanted to sleep, but then woke up on the same alarm! The alarm was followed by an announcement that everything is under control, then the same message kept on repeating but by different people. It was clear that staff were enjoying trying the system at the expense of the guests comfort. Very bad experience especially that I called requesting that they stop but they would not.

Nice Idea for the bathroom, but not what everyone would like, the worst part was taking a shower, the bathroom would get soaked, you be steeping out of the tub into a swimming pool..... other than that the hotel was good.

Sheikh Zayed Road - Al Barsha Dubai

Hotel highlights

  • Walking distance to Mall of the Emirates and Ski Dubai
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Al Barsha, Sheraton Mall of the Emirates Hotel, Dubai is within a 5-minute walk of Mall of the Emirates and within 15 minutes of other popular attractions like Ski Dubai. This 481-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants. It's connected to a shopping center in central Dubai and also close to Souk Madinat Jumeirah and Wild Wadi Water Park.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

All of Sheraton Mall of the Emirates Hotel, Dubai's 481 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect wired Internet, free WiFi, and 49-inch TVs with satellite channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with pillow menus ensure a restful night. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests of Sheraton Mall of the Emirates Hotel, Dubai have access to a full-service spa, 2 outdoor pools, and a 24-hour fitness center. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this ski hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Superior Room, 2 Twin Beds, Non Smoking, City View

2 Twin Beds | Sleeps 3

Classic Room, 2 Twin Beds, City View

2 Twin Beds | Sleeps 3

Club Room, 1 King Bed, View

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, View

1 King Bed | Sleeps 3

Guest reviews for Sheraton Mall of the Emirates Hotel, Dubai

Everyone (3) Business (2) Family (2)
5
Family

It’s very well indicated directly next to the mall of emirates

By on Feb 23, 2020

Review comment responded on Feb 25, 2020

Dear Guest, Thank you for sharing your feedback with us. I'm pleased to read that you enjoyed the direct connection to the mall. Looking forward to welcoming you back. Warm regards, Yves

5
Business Business

Staff was fabulous! I have stayed at this property before and swore never to return. But I returned and had a great experience

By on Sep 18, 2019

Review comment responded on Dec 16, 2019

Dear guest, thank you for your great review, I'm really happy to read that our team took good care of you and you enjoyed your overall stay. Hope we have the pleasure to welcoming you soon.

3

nice but you need to keep this in mind...

Everyone

Pros: Attached to emirates mall Good amenities valet guys were very helpful Cons: No double beds although we requested in advance. Bathroom with glass opened to the room, not good for families or friends I waited 10 minutes to be seated for breakfast which was decent but excellent Keep in mind you need to use two seprate elevators to go to and from hotel, mall and valet

By on Mar 31, 2018

5
Everyone

Loved this hotel. Great go-to for layovers. I would stay here again (in fact I have since I stayed here for this review)

By on Dec 6, 2017

5
Everyone

This is a very nice hotel. I have stayed here when I have a long layover. It's great, because it's not too expensive - however it's still very nice!

By on Dec 6, 2017

4

pullman hotel

Family

great hotel to stay in, I like it very nice....................................................................................

By on Jan 1, 2013

1

second lousy experience with the same hotel in less than 3 months time

Business

This is the worst I have ever had in my life. I checked in to the hotel at around 12 30 am and by the time I got ready to sleep, it was past 1 30 am. At 6 am I woke up on a very loud fire alarm notification. I was not sure whether it is a dream or reality so I tried to call reception, but no one answered. By the time I hang up the alarm started again, so I wore my cloths and took the stair case 20 floors down. All of a sudden a man by the 5th floor comes out to tell us it was a false alarm and that we could up again but walking because the elevators do not work in such cases for safety purposes. Although I was frustrated, I was fine with what had happened because this means this is a safe hotel. 30 minutes later we were told we could go up because the elevators are working and so I did. I looked at my watch and I had another hour to sleep before I had to wake up to get to a meeting, so I rushed into my PJs and wanted to sleep, but then woke up on the same alarm! The alarm was followed by an announcement that everything is under control, then the same message kept on repeating but by different people. It was clear that staff were enjoying trying the system at the expense of the guests comfort. Very bad experience especially that I called requesting that they stop but they would not.

By on Jan 14, 2012

4

glass bathroom

Business

Nice Idea for the bathroom, but not what everyone would like, the worst part was taking a shower, the bathroom would get soaked, you be steeping out of the tub into a swimming pool..... other than that the hotel was good.

By on Oct 12, 2011

Sheraton Mall of the Emirates Hotel, Dubai

Sheikh Zayed Road - Al Barsha, Dubai, 450309
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