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Sheraton Mall of the Emirates Hotel, Dubai

5.0 star property

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Lobby
Creator video
Suite, 3 Bedrooms | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar
Exterior
Presidential Suite, 1 Bedroom | Living room | 49-inch TV with satellite channels

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Sheikh Zayed Road - Al Barsha, Mall of the Emirates, Dubai, 450309
  • Place, Mall of the Emirates
    ‪12 min walk‬
  • Place, Ski Dubai
    ‪12 min walk‬
  • Place, Fatima Abdullah Mohammed Rasheed Mosque
    ‪19 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(39 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, City View

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, City View

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, City View

Superior Room, 2 Twin Beds, City View | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Twin Beds, City View

7.4 out of 10
Good
(3 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Grand Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom

49-inch TV with satellite channels

Deluxe Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Grand Suite, 1 Bedroom

  • City view
  • 721 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Club Suite, 1 Bedroom

49-inch TV with satellite channels

Club Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living room | 49-inch TV with satellite channels

Presidential Suite, 1 Bedroom

  • City view
  • 1647 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Room, 2 Twin Beds

Grand Room, 2 Twin Beds | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Grand Room, 2 Twin Beds

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Room, 2 Twin Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Club Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

49-inch TV with satellite channels

Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

  • City view
  • 968 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, City View

Deluxe Room, 1 Double Bed, City View | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 Double Bed, City View

  • City view
  • 754 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed
  • Free WiFi

View all photos for Club Room, 1 Double Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Club Room, 1 Double Bed

  • City view
  • 754 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed
  • Free WiFi

View all photos for Suite, 3 Bedrooms

49-inch TV with satellite channels

Suite, 3 Bedrooms

  • City view
  • 1560 sq ft
  • 1 bedroom
  • Sleeps 7
  • 3 Double Beds
  • Free WiFi

View all photos for Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment | Living area | 49-inch TV with satellite channels

Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

  • City view
  • 1539 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Dubai

Located in Al Barsha within a short walk of Mall of the Emirates, Sheraton Mall of the Emirates Hotel, Dubai is within a few miles (5 km) of other popular sights such as Burj Al Arab. This 481-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants. It's connected to a shopping center in central Dubai and also close to Souk Madinat Jumeirah and Wild Wadi Water Park.

What's nearby

  • Mall of the Emirates - 12 min walk - 0.7 miles
  • Ski Dubai - 12 min walk - 0.7 miles
  • The Biltmore Spa - 16 min walk - 0.9 miles
  • Fatima Abdullah Mohammed Rasheed Mosque - 19 min walk - 1.1 miles
  • Al Barsha Pond Park - 4 min drive - 1.5 miles

Getting around

  • Mall of the Emirates Station - 5 min walk
  • Dubai Intl. Airport (DXB) - 31 min drive

Restaurants

  • ‪Texas De Brazil - ‬6 min walk
  • ‪Din Tai Fung - ‬6 min walk
  • ‪illy Caffè - ‬3 min walk
  • ‪% ARABICA - ‬5 min walk
  • ‪Eat Greek | ايت جريك - ‬6 min walk

About this property

Sheraton Mall of the Emirates Hotel, Dubai

Guests of Sheraton Mall of the Emirates Hotel, Dubai have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this ski hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Guests can expect wired internet, free WiFi, and 49-inch TVs with satellite channels. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and laptop-compatible safes are also standard. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shine Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Similar properties

2 outdoor pools, pool umbrellas, sun loungers
Hilton Garden Inn Dubai, Mall Avenue
Al Barsha
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 1,001 reviews
$41 nightly
The price is $50
Jun 14 - Jun 15
Total with taxes and fees
Hilton Garden Inn Dubai, Mall Avenue

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (AED 50 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 75 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Besh Turkish Kitchen
  • OAnjo
  • Sanctuary Pool Bar
  • Spartan Sports Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Designer stores
  • Downhill skiing
  • Full-service spa
  • Sauna
  • Shopping mall
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's dinnerware
  • Children's toys
  • Dining table
  • High chair
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 24-hour business center
  • 3,289 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (24 inches high)
  • Grab bar near toilet (24 inches high)
  • Hand-held showerhead
  • Handrails in stairways (40 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 24 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AED 150.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 75 per person
  • Fee for in-room wired internet: AED 50 per day (rates may vary)
  • Rollaway bed fee: AED 150.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 636942

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Sheraton Dubai Mall Emirates
Sheraton Dubai Mall Emirates Hotel
Pullman Dubai Mall Of The Emirates Hotel Dubai
Sheraton Mall Emirates Hotel Dubai
Sheraton Mall Emirates Hotel
Sheraton Mall Emirates Dubai
Sheraton Mall Emirates
Sheraton Dubai Mall of the Emirates Hotel
Sheraton Mall of the Emirates Hotel, Dubai Hotel
Sheraton Mall of the Emirates Hotel, Dubai Dubai
Sheraton Mall of the Emirates Hotel, Dubai Hotel Dubai

Frequently asked questions

Is a free cancellation option available at Sheraton Mall of the Emirates Hotel, Dubai?

Sheraton Mall of the Emirates Hotel, Dubai offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Sheraton Mall of the Emirates Hotel, Dubai?

As of Jun 13, 2026, prices found for a 1-night stay for 2 adults at Sheraton Mall of the Emirates Hotel, Dubai on Jun 22, 2026 start from $164, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Sheraton Mall of the Emirates Hotel, Dubai?

This hotel is situated in Al Barsha, just steps from Mall of the Emirates. You'll also find Souk Madinat Jumeirah and Wild Wadi Water Park within a short drive.

Is there parking available at Sheraton Mall of the Emirates Hotel, Dubai?

Yes, valet and self parking are offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking is also available.

Is a spa located at Sheraton Mall of the Emirates Hotel, Dubai?

Shine Spa is the hotel's spa and services include Swedish massages, hot stone massages, body wraps, and Ayurvedic treatments.

Are there luxury amenities available at Sheraton Mall of the Emirates Hotel, Dubai?

Yes, guests can indulge in luxuries such as 2 outdoor pools, an al fresco restaurant, and a poolside bar at this hotel.

Does Sheraton Mall of the Emirates Hotel, Dubai feature a casino on the premises?

No, Sheraton Mall of the Emirates Hotel, Dubai doesn't have a casino.

Is there an indoor pool at Sheraton Mall of the Emirates Hotel, Dubai?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

Is Sheraton Mall of the Emirates Hotel, Dubai a good place to stay for couples?

There are many amenities for couples at this hotel, including an al fresco restaurant and 2 outdoor pools plus some guestrooms feature a private hot tub.

Does Sheraton Mall of the Emirates Hotel, Dubai have a hot tub?

No, but this hotel does have a sauna.

Does Sheraton Mall of the Emirates Hotel, Dubai have a restaurant that serves breakfast?

Yes, Sheraton Mall of the Emirates Hotel, Dubai has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Sheraton Mall of the Emirates Hotel, Dubai allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sheraton Mall of the Emirates Hotel, Dubai.

Does Sheraton Mall of the Emirates Hotel, Dubai have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Sheraton Mall of the Emirates Hotel, Dubai?

The closest major airport to Sheraton Mall of the Emirates Hotel, Dubai is Dubai Intl. Airport (DXB), which is 17.4 mi away (31 minutes by car). Another top airport is Al Maktoum Intl. Airport (DWC), which is located 26.3 mi away (41-minute drive).

Are there rooms with balconies at Sheraton Mall of the Emirates Hotel, Dubai?

No, you won't find guestrooms with balconies at Sheraton Mall of the Emirates Hotel, Dubai.

Sheraton Mall of the Emirates Hotel, Dubai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1003 reviews
Rating 8 - Good. 253 out of 1003 reviews
Rating 6 - Okay. 47 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Haissam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, convenient to the mall
Stayed 9 nights in Feb 2026
Verified

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in hotel during the unrest in the Middle East. Staff was fantastic, everyone eas very flexible and helpful, we felt very safe! Bars are truly nice, location very handy. Highly recommendable!
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Adeel

Liked: Cleanliness, amenities, property conditions & facilities
Great room, amazing cleaning staff and the mall being on your doorstep is such a big bonus with an infant
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Pawan

Liked: Cleanliness, amenities, property conditions & facilities
Very well connected and great rooms.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

EHAB

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel by all means , and very friendly Staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

deirdre

Liked: Cleanliness, amenities, property conditions & facilities
Excellent clean room, amazing staff and security, fabulous check-in, everyone is very relaxed and professional, which is why I keep returning, the Besh Turkish restaurant was a huge surprise the food was amazing there I would recommend. Sheraton mall of emirates is really a great hotel, I have stayed at many hotels in Dubai but always love the relaxed atmosphere it’s really a great hotel
Stayed 9 nights in Feb 2026
Verified

10/10 Excellent

Deirdre

Liked: Cleanliness, amenities
Staff were wonderful. Very good location to both metro and buses.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

FRANKLIN

Liked: Cleanliness, amenities, property conditions & facilities
great staff, perfect location, neat rooms, easy transportation and dining, cool views. Harun from Besh and the guy that attended to our housekeeping were amazing
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Nice location and great service
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great location, wonderful staff. Will definitely stay there again when I come back to Dubai. Everything was wonderful from the minute I arrived when I was given coffee and dates and all the help I received. Incredible experience.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Umit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location Everything is always on point at this hotel
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Linley

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel. In a very nice mall, exceptional Staff thank you.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Dorar

Liked: Cleanliness, staff & service, amenities
Helpful staf perfect location clean room
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Amar

Liked: Cleanliness, property conditions & facilities
Amazing, courteous staff. Impeccable service and cleanlines. Great location. 10/10
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sushil

Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean hotel. Very polite and helpful staff.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

ENG.ADEL MOHAMED ELSHOURBAGY AND

Liked: Cleanliness, amenities, property conditions & facilities
outstanding .. my home in Dubai
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Mr Devindra

Liked: Cleanliness, staff & service, amenities
Amazing place with great service. No complaints
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful rooms clesn and quiet, staff amazing, walk straight into mall from level 5, would definately stay again and recommend, 5*
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, amenities, property conditions & facilities
They gave me early check in even though they were running at full capacity, shows level of service. Was just there for a day
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Aiysha

Liked: Cleanliness, amenities, property conditions & facilities
They had an excellent customer service. I am really happy with them would like to thank the whole team of Sheraton Makll of Emirates.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities
In general, the hotel app is excellent and lacks localization. Sheraton Hotel is one of my favorite hotels and the Sheraton Emirates Mall is a completely renovated hotel.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Sameen

Liked: Amenities, property conditions & facilities
we had a 1BR suite and the rooms were amazing including a gorgeous view of the Burj Al Arab. The breakfast at Besh (included in our stay) was wonderful with a variety of foods offered from around the world. The staff was very kind, patient and also just overall it was a great experience to be at this hotel. Proximity to the mall of the emirates (internally connected) was another plus to the location of the hotel. Overall, would highly recommend this hotel, especially for a stay with family!
Stayed 11 nights in Dec 2025
Verified

10/10 Excellent

Anna-Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at this resort
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

CHARAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The duty manager Rachelle Magbuhat was super Excellent service, tender loving care and hospitality. 5 star service for her EXCELLENT WELL DONE!!!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Reda

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended...
Stayed 12 nights in Dec 2025