Skip to main content
Beginning of main content

Shangri La Hotel Dubai

5.0 out of 5.0

Shangri La Hotel Dubai

5.0 out of 5.0

Recent guest reviews

Nice place, great location. Great staff, nice rooms.

Excellent service and great food.. People were friendly and would solve our problems immediately then would follow up just in case something is wrong.

I always try to stay in Shangri-La's while I am in Asia as the service is always top-notch. This was not very different from that. The staff is very kind, room very comfortable and breakfast was delicious. The staff handled any issue we had with a great attitude and made us feel at home for our week long stay. I did not get her name however, both my girlfriend and I loved our conversation with your French intern. She always tried to help, asked about our days and was over all just super friendly.

During breakfast buffet, attendants were not attentive; had to ask for coffee and refill every time. Some approached their customers; some didn't. Flies were in the dining areas. The pool attendant was not too friendly either; although it's ok for me to pay for my guest, he was not hat customer-service friendly.

Hotel was great, but there was noise 7 am (hammer noise) until 9 am during our stay woke us up

Our 13 hour flight from NYC was well WORTH IT. After having a little trouble figuring out dollars to dirham for the cab driver we were graciously welcomed to Shangri La by the doorman and the receptionists. We arrived about 2pm and our rooms were ready which I couldn't be happier to be able to rest after such a long plane ride. The room was a good size for two, bed was comfortable but the BATHROOM was the best out of everything. The SHOWER was amazing; I'm a traveler who hates going in a hotel shower with no water pressure. This shower had a pressure knob that was able to go at a high intensity. My only COMPLAINT would be the rooms outlets. My boyfriend and I had to share 2 outlets that fit our US plugs which was quite FRUSTRATING. Charging phones, ironing, even trying to flat iron or curl my hair had to be done at the business desk where the only two plugs were. I wish the other outlets around the room were universal. Nonetheless, the cleaning staff came around twice a day which was great because my boyfriend slept in late so our room always had the chance to be cleaned in the afternoon when we missed them in the morning. They gave fresh fruit (apple, bananna, pear and orange) everyday and refilled the bathroom toiletries (toothbrush, toothpaste ,nail file, shower etc.) every day also. The outside POOL WAS BEAUTIFUL and staff but I wish we were also able to try the indoor infinity pool for free (they charge extra). Overall the staff made my stay at Shangri La AMAZING!

We were only in Dubai for 24 hours, but were very happy with this hotel. The staff were all friendly and went out of their way to be helpful. The hotel was clean and contemporary, with multiple options for dining and drinks, and some great views of the city. It was in a convenient location, just a short taxi ride to the Dubai Mall where we connected with a tour bus and went up the Burj Khalifa. We would stay in another hotel of this brand.

plethora of resteraunts ikandy has great views of the burj kalifa rooms were clean and comfortable

We stayed in the hotel for 3 days. The hotel is located in the center of Dubai. It has the best view during night, overlooking the beauty of Dubai's tower of Dubai etc. Hotel has its own free parking. Offers variety of restaurants.

Just a 24hr stop on our way to Bali, but in that short time we are looking forward to making this out next vacation destination. Beautiful hotel, wonderful people! 15 min from the airport, located close to shopping and a many tourist spots, and walking distance to the excellent tram system. Our room was ok the 36 th floor with a view of the city, could not have been a cleaner, more comfortable room. Can't wait to stay here again!

Very nice room with nice furnishings. AWESOME view and very convenient. Only drawbacks are the parking (always use valet) and the fact that the desk sticks out in the room at a weird angle. I was worried about the noise from Sheikh Zayed road, but it was very minimal.

Hotel is in a very good location. Walking distance from the metro.

I stayed 5 nights. I couldn't use the swimming pool cuz I went out morning time for sightseeing and I tried to use night time and there was bar so I couldn't enjoy the time. The staff was very helpful.

Hotel staff was superb and hotel bar is very fun. Very close to Dubai mall and the Burj Kalifa tower.

Fantastic! Will go there again. View was amazing!!

well it was a nice relaxing few days spent there ,,I m sure i will recomend the place to my friends...

I was only there for one night, a stop-over from the Seychelles before heading on to London. The staff couldn't have been more accommodating and the hotel room was terrific. I will definitely stay there again and I highly recommend it to others who are looking for a great place to stay.

The Shangri-La room was huge and luxurious. The staff was very quick to help. Best of all, the room was totally quiet--a delightful surprise in a city that never sleeps.

Sheikh Zayed Road Dubai

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Trade Center, Shangri La Hotel Dubai is within 2 miles (3 km) of popular attractions such as Dubai Mall and Burj Khalifa. This 302-room, 5-star hotel has 4 restaurants, a full-service spa, and an outdoor pool. Dubai International Convention and Exhibition Centre and Jumeirah Mosque are also near this Dubai hotel.


Dining

Relish the international cuisine at Dunes Cafe, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

An LED TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar, free newspapers, and free bottled water.


Property features

Guests of Shangri La Hotel Dubai enjoy a full-service spa, a nightclub, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 315 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include an outdoor pool, a health club, and a steam room.

Room options

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 4

Horizon, Premier Room

King 1 | Sleeps 4

Horizon, Executive Room

King 1 | Sleeps 4

Suite, 1 Bedroom

King 1 | Sleeps 5

Guest reviews for Shangri La Hotel Dubai

Everyone (9) Couples (4) Business (3) Friends (2) Other (1)
5
Everyone

Nice place, great location. Great staff, nice rooms.

By on Oct 21, 2018

Review comment responded on Oct 21, 2018

Dear Guest, Thank you for taking the time to write your experience with us on Expedia. It is through valuable feedback such as yours that we are able to continuously improve our service standards. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Best regards, Hakan Ozel, General Manager

5
Everyone

Excellent service and great food.. People were friendly and would solve our problems immediately then would follow up just in case something is wrong.

By on Aug 18, 2018

Review comment responded on Aug 28, 2018

Dear Guest, Thank you for your feedback. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With kind regards Hakan Ozel General Manager

5
Couples

I always try to stay in Shangri-La's while I am in Asia as the service is always top-notch. This was not very different from that. The staff is very kind, room very comfortable and breakfast was delicious. The staff handled any issue we had with a great attitude and made us feel at home for our week long stay. I did not get her name however, both my girlfriend and I loved our conversation with your French intern. She always tried to help, asked about our days and was over all just super friendly.

By , from Bloomington, IN on Jun 29, 2018

Review comment responded on Jul 17, 2018

Dear Caleb, Thank you for taking your precious time to write and share your experience on Expedia. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager

3

buffet

Everyone

During breakfast buffet, attendants were not attentive; had to ask for coffee and refill every time. Some approached their customers; some didn't. Flies were in the dining areas. The pool attendant was not too friendly either; although it's ok for me to pay for my guest, he was not hat customer-service friendly.

By , from Manila on Nov 5, 2017

4
Everyone

Hotel was great, but there was noise 7 am (hammer noise) until 9 am during our stay woke us up

By on Oct 14, 2017

Review comment responded on Dec 13, 2017

Dear Guest, Thank you for taking the time to share your feedback on Expedia. Your comments regarding the noise has been noted and very much appreciated as it will certainly assist us in our efforts to continuously improve our hotel offerings. Thank you again and we sincerely look forward to having you back in the near future. Warm regards, Nicolas Chammaa, Resident Manager

4

great hotel w/ amazing staff and close to the mall

Couples

Our 13 hour flight from NYC was well WORTH IT. After having a little trouble figuring out dollars to dirham for the cab driver we were graciously welcomed to Shangri La by the doorman and the receptionists. We arrived about 2pm and our rooms were ready which I couldn't be happier to be able to rest after such a long plane ride. The room was a good size for two, bed was comfortable but the BATHROOM was the best out of everything. The SHOWER was amazing; I'm a traveler who hates going in a hotel shower with no water pressure. This shower had a pressure knob that was able to go at a high intensity. My only COMPLAINT would be the rooms outlets. My boyfriend and I had to share 2 outlets that fit our US plugs which was quite FRUSTRATING. Charging phones, ironing, even trying to flat iron or curl my hair had to be done at the business desk where the only two plugs were. I wish the other outlets around the room were universal. Nonetheless, the cleaning staff came around twice a day which was great because my boyfriend slept in late so our room always had the chance to be cleaned in the afternoon when we missed them in the morning. They gave fresh fruit (apple, bananna, pear and orange) everyday and refilled the bathroom toiletries (toothbrush, toothpaste ,nail file, shower etc.) every day also. The outside POOL WAS BEAUTIFUL and staff but I wish we were also able to try the indoor infinity pool for free (they charge extra). Overall the staff made my stay at Shangri La AMAZING!

By , from Brooklyn, NY on Aug 21, 2017

5
Everyone

We were only in Dubai for 24 hours, but were very happy with this hotel. The staff were all friendly and went out of their way to be helpful. The hotel was clean and contemporary, with multiple options for dining and drinks, and some great views of the city. It was in a convenient location, just a short taxi ride to the Dubai Mall where we connected with a tour bus and went up the Burj Khalifa. We would stay in another hotel of this brand.

By on Aug 19, 2017

5
Everyone

plethora of resteraunts ikandy has great views of the burj kalifa rooms were clean and comfortable

By , from new york, ny on Mar 22, 2017

3

be ready to be seriously unimpressed

Everyone

By , from Dallas, TX on Nov 6, 2016

4

nice hotel, best location

Everyone

We stayed in the hotel for 3 days. The hotel is located in the center of Dubai. It has the best view during night, overlooking the beauty of Dubai's tower of Dubai etc. Hotel has its own free parking. Offers variety of restaurants.

By , from Canada on Jul 9, 2016

Shangri La Hotel Dubai

Sheikh Zayed Road, Dubai, 0000