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Novotel Suites Mall of the Emirates

3.0 out of 5.0

Recent guest reviews

I have stayed at this hotel more than once, and I plan to stay there next time I'm in Dubai as well. Locations is convenient, staff are very friendly and helpful, food is great, rooms are slightly small but clean and comfortable. Highly recommended for anyone who wants a great hotel but is not interested in splurging on 5 star.

You market this hotel as a four star when it is actually a 3 star and there is a clear sign outside the hotel with 3 stars only. This hotel is indeed a 3 star and is an old hotel with no wifi available in the rooms (only in lobby area). The rooms are old, beds are not comfortable and bathrooms are small and tight with old towels. You sell it as a hotel linked to the Mall of Emirates where as in actual fact it isn't, its about a 7 minute walk on the main road away and during the hot months probably an unbearable walk. We were extremely disappointed with this hotel choice as a result of what had been advertised versus what it was and there was no way we could change the hotel once we got there, so we were stuck. Hotel clearly advised us that if we contacted you to change, nothing would happen as they had experienced the same in the past with other customers. Having used you in the past, this experience has put us off using the website as we didn't get what we were told and had no chance of changing. We are extremely disappointed.

My wife and I spent 2 nights at this hotel. We walked to the Mall of the Emirates on two days, the first occasion for shopping and the next one to catch the Big Bus tour of Dubai. The hotel's location is central, it is quiet and convenient. If you use your laptop in the lobby then you dont have to pay any charge. The 2 restaurants are good. Staff very helpful.

Very clean, contemporary hotel, central location, we were 2 people in room for 5 persons, very comfortable with 3 bathrooms and "meridians" or curtins which divided the room for privacy. Would highly recommend.

As far as the hotel itself, the staff was friendly and organized, the room was clean and up to date, and it had a nice rooftop pool. Negatives: no internet in room (could use for expensive fee - free wifi in the lobby), the restaurant/bar had good food, but it was over priced for what it was. Location: The location was perfect if you like to shop - literally steps from the Mall of Emirates. If you like to go out and go to nice restaurants, there is nothing (excpet the mall) within in walking distance. If I had to do it again I would have stayed near the Burj Khalifa or the Dubai Marina. All in all, there was nothing wrong with the hotel itself (besides the internet situation). It's perfect for shopping excursions, but I would have perfered more options during the eveing.

Quite new hotel with excellent location. Mall of Emirates and Metro station is just behind corner. Very good staff and service.

Excellent value for money. Staff were courteous at all times.The entire hotel was immaculately maintained & cleaned. Facilities were above average. The only downside for 2 adults sharing the 1 room requiring twin beds, was the "meridien" setup ie. 1 queen bed and 1 day bed which wasnt overly comfortable and we were told there was no other option in this hotel. Food onsite was attractive. Close walk to Mall of the Emirates was extremely convenient for every need/whim met. Overall, we were very pleased and would stay here again. We are a family of 5, 3 of us being young adults.

the hotel price was good. quality was good service was good they don't have people to carry bags, breakfast area was poor.

. first of all . i like to do business with [...] . unfortunitly . hotel charged me for beakfastv . when i got the reservation . . i saw breakfast is not included . your emplee told me this rate is with breakfast . i asked her 2 or 3 times . . any way i had to pay for the breakfast . and your employee was not honest about it .. mark

The Ibis Suitehotel Mall of the Emirates was a nice boutique hotel. The room is intended to hold 5 people comfortably. There were three adults, and we liked the fact that we pretty much had our own space separated by curtains at night. The best was having access to two bathrooms actually one full bath, and two half baths--one with a sink and commode and the other with a bathtube and shower. The only downside was the cost of internet access if you wanted to use your laptop in your room; otherwise the service was complimentary if you used their computers in the lobby. Although there were three computers, it was difficult to gain access during peak times as they had no time limit and there were guests who used the system for more than checking their emails or accessing travel information.

2A Street Dubai

Hotel highlights

  • Walking distance to Ski Dubai and Mall of the Emirates
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Al Barsha, Novotel Suites Mall of the Emirates is within a 10-minute walk of popular sights such as Ski Dubai and Mall of the Emirates. This 180-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi. Wild Wadi Water Park and Emirates Golf Club are also nearby.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 180 soundproofed rooms feature minibars and free bottled water. Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer free toiletries.


Property features

Guests staying at Novotel Suites Mall of the Emirates enjoy an outdoor pool, a health club, and free WiFi in public areas. There's free parking, and an airport shuttle (available on request) for AED 160 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a meeting room, a business center, and free newspapers.

Room options

Superior Suite

Full 1 | Sleeps 3

Family Suite

Full 1 | Sleeps 5

Guest reviews for Novotel Suites Mall of the Emirates

Couples (3) Business (3) Family (2) Other (1) Friends (1)
4

novotastic

BusinessTravelers

I have stayed at this hotel more than once, and I plan to stay there next time I'm in Dubai as well. Locations is convenient, staff are very friendly and helpful, food is great, rooms are slightly small but clean and comfortable. Highly recommended for anyone who wants a great hotel but is not interested in splurging on 5 star.

By on Apr 15, 2013

1

disappointed

Couples

You market this hotel as a four star when it is actually a 3 star and there is a clear sign outside the hotel with 3 stars only. This hotel is indeed a 3 star and is an old hotel with no wifi available in the rooms (only in lobby area). The rooms are old, beds are not comfortable and bathrooms are small and tight with old towels. You sell it as a hotel linked to the Mall of Emirates where as in actual fact it isn't, its about a 7 minute walk on the main road away and during the hot months probably an unbearable walk. We were extremely disappointed with this hotel choice as a result of what had been advertised versus what it was and there was no way we could change the hotel once we got there, so we were stuck. Hotel clearly advised us that if we contacted you to change, nothing would happen as they had experienced the same in the past with other customers. Having used you in the past, this experience has put us off using the website as we didn't get what we were told and had no chance of changing. We are extremely disappointed.

By on Apr 15, 2013

4

good value for the money

Couples

My wife and I spent 2 nights at this hotel. We walked to the Mall of the Emirates on two days, the first occasion for shopping and the next one to catch the Big Bus tour of Dubai. The hotel's location is central, it is quiet and convenient. If you use your laptop in the lobby then you dont have to pay any charge. The 2 restaurants are good. Staff very helpful.

By on Jan 22, 2012

5

great hotel for the price

GetawayWithFriends

Very clean, contemporary hotel, central location, we were 2 people in room for 5 persons, very comfortable with 3 bathrooms and "meridians" or curtins which divided the room for privacy. Would highly recommend.

By on Mar 21, 2011

3

good if you are a shopper

Singles

As far as the hotel itself, the staff was friendly and organized, the room was clean and up to date, and it had a nice rooftop pool. Negatives: no internet in room (could use for expensive fee - free wifi in the lobby), the restaurant/bar had good food, but it was over priced for what it was. Location: The location was perfect if you like to shop - literally steps from the Mall of Emirates. If you like to go out and go to nice restaurants, there is nothing (excpet the mall) within in walking distance. If I had to do it again I would have stayed near the Burj Khalifa or the Dubai Marina. All in all, there was nothing wrong with the hotel itself (besides the internet situation). It's perfect for shopping excursions, but I would have perfered more options during the eveing.

By on Mar 21, 2011

4

highly recommended

Couples

Quite new hotel with excellent location. Mall of Emirates and Metro station is just behind corner. Very good staff and service.

By on Jan 30, 2011

5

short walk to mall of emirates

Families

Excellent value for money. Staff were courteous at all times.The entire hotel was immaculately maintained & cleaned. Facilities were above average. The only downside for 2 adults sharing the 1 room requiring twin beds, was the "meridien" setup ie. 1 queen bed and 1 day bed which wasnt overly comfortable and we were told there was no other option in this hotel. Food onsite was attractive. Close walk to Mall of the Emirates was extremely convenient for every need/whim met. Overall, we were very pleased and would stay here again. We are a family of 5, 3 of us being young adults.

By on Dec 28, 2010

4

novotel flat hotel

BusinessTravelers

the hotel price was good. quality was good service was good they don't have people to carry bags, breakfast area was poor.

By on Nov 30, 2010

2

mangment is zero.

BusinessTravelers

. first of all . i like to do business with [...] . unfortunitly . hotel charged me for beakfastv . when i got the reservation . . i saw breakfast is not included . your emplee told me this rate is with breakfast . i asked her 2 or 3 times . . any way i had to pay for the breakfast . and your employee was not honest about it .. mark

By on Sep 21, 2010

4

nice boutique hotel

Families

The Ibis Suitehotel Mall of the Emirates was a nice boutique hotel. The room is intended to hold 5 people comfortably. There were three adults, and we liked the fact that we pretty much had our own space separated by curtains at night. The best was having access to two bathrooms actually one full bath, and two half baths--one with a sink and commode and the other with a bathtube and shower. The only downside was the cost of internet access if you wanted to use your laptop in your room; otherwise the service was complimentary if you used their computers in the lobby. Although there were three computers, it was difficult to gain access during peak times as they had no time limit and there were guests who used the system for more than checking their emails or accessing travel information.

By on Nov 3, 2009