Jumeirah Creekside Hotel5.0 out of 5.0
Recent guest reviews
My wife and I spent two nights here and had a lovely stay. We checked in at 7am and were given a room straight away which was perfect after a night flight into Dubai. The hotel is conveniently located near to the airport. We had booked Jumeirah flavours, their half board package which we would recommend after visiting two different restaurants in other hotels (Alta Badia in Emirates Towers, and Tortuga at the Mina). As it was our anniversary we were left a nice anniversary treat in our room of a little cake which was a nice touch. The room itself was spacious, very clean, and with all the usual amenities. The housekeeping staff were excellent and the service staff handled all of our requests very quickly and efficiently. We had one issue in that the Jumeirah website had informed us we would be able to access the Madinat beach as part of our stay, this turned out to be untrue and this hotel only allows access to the beach at the Jumeirah Jabeel Saray hotel. We emailed the hotel management regarding this, and their front of house manager, Lukas Tremmel came to speak to us at our check out. He was apologetic and keen to understand the issue, and once highlighted, he assured us he would rectify the issue so that it didn't affect future visitors. (Upon returning home we've seen the Jumeirah flavours website has been updated). Lukas also extended two of our dining vouchers so we could use them the following night, this is not normally allowed but my wife had been ill preventing us from using them all during our stay so thank you Lukas. Well done to the hotel staff and to Lukas, an excellent example of how to deliver customer service. We would recommend this hotel for any visitors wishing to stay near old Dubai and/or the airport.
My husband and I stayed here last week for a few nights and thoroughly enjoyed the experience. We were initially unsure about the location as it was a good 20 minutes drive to all of the major attractions/malls but as taxis are so cheap in Dubai, it was not an issue. Our room was fantastic (double deluxe) and had everything imaginable. The massive king size bed was soooooo comfortable. Buffet breakfast was amazing....so many choices, and the food by the pool was scrumptious and not too heavy on the wallet. Cu-ba on level 8 is a must for pre/post dinner drinks. Lots of restaurants within 5 minutes walk. We could not fault Jumeirah Creekside at all and honestly did not want to leave!!!!
We stayed here for 10 nights as a family, 4 children and 2 adults. 6 months in advance due to our family circumstances we requested adjoining rooms and called 3 Times in between to confirm this, when we arrived we didn’t have adjoining rooms which was really disappointing considering we could not have done anymore to request it. The service of the reception manager was poor in dealing with this - thankfully 3 nights in we were able to move to an interconnected room, but it would have been nice and reduced stress if this was done originally. We payed extra for club rooms and this is the best thing we could have done! Excellent value! Afternoon tea every day for us all, free soft drinks and free happy hour and snacks in the evening- the service in the club lounge was second to none! The team in there are brilliant!!! Breakfast was good but busy, we have had better in Dubai but there was always a good choice and good service. The location of the hotel is good and we regularly made use of the free shuttle bus! The complimentary trips to Wild Wadi saved us a fortune and the day trip to zabeel Saray was out of this world! The big negative about this hotel is the pool. The children just wanted to play in the pool but everyday half the pool was closed off for swimming lessons and the lifeguards were anal about the children splashing or jumping in. This caused several heated discussions with the pool team, the pool was not children friendly at all and was a real let down!
Super hotel staff so friendly helpful. upgraded as we had noisy neighbours Mohammed sorted this out so quick lovely guy.. Pool area good and staff around pool helpful. Every about this hotel was excellent....
This is a favourite hotel of mine. The rooms are spacious and well equipped. As I go on business I make use of the desk and the internet works every time. The staff are very attentive and make my stay almost home from home. Food is consistently good and with a broad choice, whether you want a snack, main meal or themed experience. All staff are helpful and are always smiling.
Stayed over for three nights on way to Thailand. Had a great stay in a fabulous hotel, staff very efficient and helpful. Food was good and mini bus service to varying locations was a welcome treat. Would recommend and will stay again when next in Dubai.
We stayed 5 nights Monday morning to Saturday morning, end of October into November 2017 Jumeirah Creekside Hotel is about 10 - 15 minutes (depending on traffic and roadworks) from terminal one Dubai international Airport. Cost of taxi for this journey was 29 AED+ any tip you care to give. There are other forms of transport buses and the Metro but the Taxi was cheap and convenient. The Metro station is about a 10 to 15 minute walk to the Hotel. You may be approached in the Airport terminal by people offering you a Taxi before you get to the taxi rank. Do not accept this as they will rip you off. Best to go to the rank and get a metered taxi. I used the red top taxis. The hotel is close for the Airport, Dubai Mall, Burj Khalifa, Fountains and the old town which is some of the places we wanted to see. The Hotel is very modern clean and generally quiet. Even though it is near the Airport and you could see the terminals and aeroplanes in the distance there was no aeroplane noise. We arrived early but the room was ready for us. We stayed in a Club Superior room 706. The bedrooms on this floor (floor7) had a Lounge I believe exclusively for those that paid for Club Superior rooms and above. Using the lift that floor could be accessed by those on that floor using the electronic bedroom key. The Staff could not do enough for you, always cheerful. I particularly was impressed with Monaliza and Khusan who worked in the Club Lounge. Both very friendly, Monaliza was there in the morning and Khusan in the evening. Our room was very spacious and the beds were comfortable. Fantastic toilet area with toilet, bidet, bath. Sink and fantastic shower cubicle. Toiletries provided. Electric closing curtains and plenty of electric sockets and Usb ports. Some which were handy by the bedside. The wardrobe was not particularly big but there are other drawers in the room. Flat screen TV. The mini fridge was stocked well with a variety of fizzy soft drinks and plenty of bottles of water. All were free and replenished every day. The usual coffee machine and kettle together with coffee, tea and milk sachets. The air condition was good and very quiet. The lights are controlled remotely from either a bank of switches by the bed or from the phone. Our room overlooked the rear of the building area where you could just see the swimming pool, the Tennis Stadium and the Irish Village. The only disavatage of this was the Irish Village had two events on. Tuesday and Thursday and the music was very loud well into the early hours of the morning. So a room in the area of 730 towards the front might have been better. There is a duel carriageway multi lane highyway at the front. So I don’t know what noise would be heard in the rooms in this area. Two disappointments with the room were that some of the furniture had chips in it (photo). It spoilt the high standard of the room and décor. So can I suggest the management have a look and sort it out. The free WIFi was a bit hit and miss in the bedroom. It seemed that sometimes the output was throttled down and I had trouble connecting to Facetime and Skype. This needs to be addressed. A big surprise was the Access to the lounge which gives you all day tea/coffee, afternoon tea between 15:00-17:00 with sandwiches cakes and scones as much as you wanted. A happy hour with canapés, beer Red/white wine and other spirits free and as much as you wanted between 18:00-20:00. This made the cost of the lounge access extremely good value for money. Many including us did not require an evening meal after the great variety of hot and cold canapes. Breakfast is also served in the Lounge on a smaller scale to that of the Nomad restaurant. Having said that it was quieter but still with plenty to choose from and very good food. Suggest you try them both. The choice for breakfast is overwhelming, offering a multitude of international cuisines. The egg station offered a variety of options to suit any palate. A large selection of fruit, pastries and even pork sausages and bacon for those who want the full English. During the afternoon if you happened to be in your room someone with a trolley would come around and knock on the door. Asking if you wanted crisps and other nibbles + soft drinks for your room. The hotel has two pools. An adults only rooftop pool on the 8th floor. This opens about 10 am and closes about 7pm. Some of the Sun loungers were broken and dangerous. I lay back on one and it gave way on the head section. The upright bars were broken. I reported it to the lifeguard who stated he had reported it to the maintenance team. However they were still in the same condition when I left 4 days later. I hope they have been repaired or replaced by now, Again this lets the generally great standards of the hotel down. A larger ground level pool with various sections - children’s pool, laned swimmers section and a large multi-use section. With Jacuzzi, loungers and parasols. At both the ground level pool and rooftop the parasols were limited. The usual selfish behaviour of guests securing loungers with towels and then disappearing off for breakfast etc. was prevalent at the ground level pool. This should not be allowed. There is plenty of staff at the pool to be able to keep an eye on this. So the hotel should consider operating a policy that no towels should be put down and left before breakfast and where if the lounger is unused for a reasonable period of time, towels are removed. Please do not ignore this advice as it is unfair on those who play by the rules. Free bottles of water are given out/available throughout the day by the pool boys which are very welcome. An ice cream was also given out around midday. There are also spa facilities and a fantastic gym available which we didn't use. On the last evening we ate at the Spanish Restaurant in the Hotel Espana, very nice tapas and chicken paella. As well as the Restaurants on the web site there are two more going to open soon. I believe they are an Italian and Arabic restaurant. We took advantage of the one-day pass to their sister hotel, Zabeel Saray on the Palm and hour away in the shuttle bus. Superb hotel where we were given beach towels and shown to loungers and a parasol on the beach + cold water in an ice pouch. You can also use the hotel’s shuttle to go Wild Wadi, or to Dubai Mall, then get a taxi back when you want, as they really are so cheap. Again make sure you use the taxi rank. In the evenings you can walk over to the Irish Village or Century Village and if you like try out the different Restaurants there. Taxi from Dubai Mall to Hotel 42AED Visited the Souks in Dubai old Town on the free Hotel Shuttle. The gold in the shop windows in the Gold Souk is unbelievable. Beware you will be continually pestered by blokes asking if you want to buy cheap Rolexes and handbags. TIP -If not browsing in the shop windows walk down the middle less likely to be pestered. Crossed the creek on the ABRA water taxi (an experience in itself) for just 1AED to the textile Souk in Bur Dubai. A lot quieter but still pestered. Taxi back from there to Hotel was 21AED. Must see is the fountain display to music at the Dubai Mall. Check time of starting as I believe it various depending on the time of year you visit. (ours was 6pm). We found the best view of this was from the balcony through the Apple Store in the Mall. The Aquarium was worth a visit. We did the basic tour - Researchers Experience. Be aware the underwater observatory it is very short. So spend a bit of time in it before moving on. The Mall itself is huge and unless you really love shopping or looking in lots of shops then don’t waste your time going there for a whole day. We found just going for mid - afternoon, having a bit of dinner then watching the fountain display was long enough. Plenty of places to eat from expensive restaurants to a reasonably priced Food Court with all different types of food. When we travelled from our Hotel to the sister Hotel Zabeel Saray Dudai on the Palm most of what we saw was lots of Cranes and Building Sites. It was once said in 2014 that Dubai had almost 25 per cent of the world cranes. I wouldn’t be surprised if it still did!!!! We enjoyed our stay at the Hotel but would have been excellent had it not been for the few things as mentioned above needing attention. Management!!!! Please deal with these issues and not just pay lip service to them. Your guest will then surely give the hotel an excellent review. Thanks again to all staff for their attentiveness and helpfulness. The taxi from the hotel back to Terminal 1 Dubai International Airport was about 14AED.
We had a lovely stay at the hotel, the hotel room had to fit 3 girls and I can say that the size of the room has plenty of space to accommodate. In addition we did ask for an extra bed which they brought and that too was just as comfortable. The room was open plan with a lovely large bathtub - the rooms were cleaned every single day and our fridge restocked. We had the same guy clean our rooms and we liked that as we got to know him and he always went up and above to make our stay comfy. The taxi to the airport was about 12-15 AED. The hotel has a shuttle services that takes you straight to the Dubai mall as no extra cost you just have to enquire about the times it departs. With the hotel stay we had complimentary tickets to a water park which we unfortunately couldn't attend. All in all our stay here we stunning but I must add that travelling from different places in Dubai did get costly due to the location of the hotel.
We were only able to stay one night due to a flight delay, but would definitely stay again. An oasis in the bustling Dubai, but so enjoyed the infinity pool and bar w from where we were able to relax, swim and enjoy a drink while watching the sunset. Wonderful breakfast, friendly staff and spacious room. Good location, walking distance to the Irish village but we ate in the hotel restaurant which was also excellent.
We didn't stay at the hotel. We were there for an event and was quite pleased. It's a bit far for a person who drives down from Jebel Ali but I guess it's worth the try. The ambient was absolutely fantastic. Very spacious garden area with a brilliant lighting. Most of the outdoor areas have blinding lights but here we found it very soothing. The food was delicious. Quite friendly chefs with lot of recommendations on food so you don;t have to break your head thinking about what to eat. Staff is nice. Concierge was very friendly. Might return if i don't feel lazy to go all that way.
- Close to Dubai Tennis Stadium
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Garhoud, Jumeirah Creekside Hotel is within a mile (2 km) of popular sights such as Dubai Creek Golf & Yacht Club and Dubai Tennis Stadium. This 292-room, 5-star hotel has 2 outdoor pools along with a full-service spa and a free water park. It's in central Dubai and also close to Deira City Centre and Bastakiya.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 292 air-conditioned rooms feature free minibar items, iPod docks, and refrigerators. Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries, and Select Comfort beds with premium bedding ensure a restful night. Other standard amenities include espresso makers, free newspapers, and free local calls.
Jumeirah Creekside Hotel features a full-service spa, 2 outdoor pools, and a free water park. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for AED 150 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 2116 reviews