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Dubai Palm Hotel

3.0 out of 5.0

Recent guest reviews

I had already tried contacting the management to discuss these issues before writing this review, but I received no response. I shouldn't have been surprised, as they didn't bother responding to any messages I had sent days before about an early check-in. This is a "three-star" hotel being run at a two-star (or less) standard. The worst part is the absolute lack of communication and zero standards of customer service, especially by the daytime reception staff. - I recall seeing each daytime receptionist smile once in my whole two-day stay at Dubai Palm. The rest of the time they seemed grumpy and preoccupied with other work, even when they should have been paying attention to their guests. I have not ever seen this sour attitude in any other Dubai hotels or restaurants, so this was a minor shock. - As mentioned above, I requested an early check-in by email and received no response. On arrival, I was finally told to wait until midday to check in. - When they asked me to pay upon check-in, they told me a price that was higher than quoted. I understood this included the various taxes, but this was never explained. Another guest who questioned this "addition" was rudely told that it applies to everyone and was shown the notice explaining the taxes. There was no diplomacy or politeness from that receptionist; only a rude, abrupt attitude. - I had to ask whether they intended to keep my passport at reception when they didn't give it back. I was told to collect it in half an hour. Again, no explanation why. - Upon signing the agreement to stay, I noticed an "ALCOHOL PROHIBITED" clause included. This is not listed anywhere else on their material or rules, and it seems to be a pretext for kicking people out if they wanted. Ironically, this hotel has several clubs so I assume the clause refers to duty-free alcohol. They did not give me a copy of the signed agreement. ...notice that I'm not even in my room yet... - I had asked for a double bed room, but they sent me to a twin room. I asked to change to a room that I had booked, and was told there were no other rooms available. My main concern is that they didn't bother telling me that they'd checked me into a twin room. Another example of a basic lack of communication and courtesy on their part. - The hotel folder in the room mentioned a "fully stocked minibar", and on the outside of the minibar was a list of items and prices. The minibar itself was empty and old. There were no tea/coffee facilities, or even a kettle - this has always been a minimum standard in a real three-star hotel. When I ordered two beers via room service, I was charged a higher price than shown on the minibar menu (I'll add that the menu prices already included taxes and service charges). The staff's excuse was "Sorry, but it costs more now." Poor communication once again, and expecting the guest to just accept it. - The room wasn't filthy as such, but I could see the cleaners had done a lazy job of vacuuming. I binned several items left on the floor by previous guests. - A number of the handles, knobs and railings in both the room and ensuite were loose. I repaired them myself, and I wonder why a simple maintenance check isn't done on a regular basis. - In the evening, it is extremely easy to simply for outsiders to walk into the hotel and take the elevators up to the guest rooms. I've seen much better standards of security in other 3-star Dubai hotels. It is ironic that the hotel has a strict "marriage certificate" policy when checking in couples, but wouldn't look twice if you walk in with random people off the street. - The breakfast buffet lacked variety and was clearly done on the cheap. The "foul medamas" dish was actually tinned baked beans with pepper added. I watched four waiters chat at the counter for five or more minutes before any of them realised we had run out of bread. On the second day I arrived at the beginning of breakfast service, and all of the supposedly hot dishes were COLD. - At no time upon checking out was I asked how my stay was. In general, the worst part was the lack of communication between hotel staff and guests, made worse by a zero understanding of customer service. I was left with the impression that the management simply doesn't care at all. There are a number of other hotels located around Al Muteena/Salah Din, and I recommend staying at those, even if it means paying a few more dirham per night. Avoid Dubai Palm Hotel - it's not worth it.

I stayed here only because of the price but this was one of the biggest mistake I made in my life. Whole place stinks. The hotel charged me nearly 300AED extra for stupid reasons. This place does have wi Fi but did not give me the password as they were not allowed to give wi fi to clients after first day. So I did not have access to the internet. Staff is rude and never clean the room or change the towels as they do only once during your stay according to the receptionist. This place does not have iron or water in the room. No tea or coffee not even drinking water. If you need water then ask the reception and they will sell it to you twice the price

I was booked here by a client for an event for budgetary reasons. I stayed in a hotel near the Gare du Nord in Paris once where the paint was peeling off the wall and there were no curtains. When I tried to think of a worse hotel this was all I could think of. The room (110) was quite large and very brown in colour. The lights were fairly dim, probably to cover lack of cleanliness. The bed linen was clean, but my photos show how dirty it was on closer inspection. The room stank of curry because the main kitchen extractor fan is right outside the window. In the morning it smelled of breakfast. Also right outside the balcony (see photos) is the main building air conditioning unit which is very loud 24 hours a day. Beyond that the view is completed by a wall. As others have noted there is a nightclub downstairs which closes late, or rather early in the morning. Don't expect to sleep much. Various things were broken including but not limited to the tap in the bathroom, the plug socket between the beds, the toilet seat, the fridge and the air conditioning. If more than two people try to board the lift together the doors close sharply and give the second person a nasty shock. They don't change your towels unless you ask. There was one toilet roll. Other than that it was fine. They do a very nice Turkish coffee downstairs flavoured with cardamon which I can recommend, along with a room anywhere else in that area,

One of the worst hotels you can find in dubai You will not be able to sleep before 3 AM becasue of disco noise specially if you are at 1st floor My room was beside laundry room !! Please see photo contains all dirty laundry at corridor to my room TV was not working and when called for service they came late and all they did is connecting TV to local antenna ( no digital receiver or at least channel list ) so in case you are lucky you can watch only local TV channels I advise anyone never to go for such hotel They only good thing is that the hotel near to metro station

I'm wondering why people have given so negative feedback of this hotel. I found the staff including the front desk, pretty helpful and cooperative. They are always ready to help you. They have 6 disc for entertainment. Probably person on 3 and 4 floor can sleep easily as the discs are operational toll 3 am . Vegetarian person has to starve for breakfast here. In all, it's a nice place to stay at.

Good place to stay if you are travelling alone for short business trip,the reservation was room with breakfast only, food was alright, if the places you visit are close or within Dira Dubai then this hotel is suitable for you.

in comparison to other 3 star hotel its neat and tidy but not helpful reception staffs its near to many shopping center close to jumeirah beach also the quality of the foods are acceptable as a 3 star hotel

The property is good but not up to the mark as per the star value. The attitude of the reception staff is no so good. They should treat the guests in a proper manner. The property is not well maintained. Cleanliness is also poor. I never recomend the same property to anyone.

I check in on the 15th of January in room 215.The receptionist told me i cant check in if my wife is nit beside me. i told i himi would give him her details and when she arrived at the hotel she would present her ID. I have to wait in the reception till my wife comes before we did the check in . Going back to the reception to check in he was asking for my marriage certificate, with a lot of talks he did the check in for us. the guy must me a racist cos you the to see they way he was looking at my wife passport. All he needed was the data page but he was looking at every single page in the passport, what he was looking for i dont know. After the whole terrible drama, he threw the room key to me with 2 papers and that all. i was force to ask what were the paper for h said it was for my WiFi. He has no customer service training or manner. The guy must be on his late 30s. The room was okay but no complementary water coffee. the mini bar was empty. I have to go down to buy water and things needed in the room. Please the management should please do something about this guy. I worked in an hotel also and i know how to treat a guest. The wifi was poor very poor

This hotel was absolutely horrible. When we arrived there were men just swinging around on chairs in reception that didn’t smile or make you feel at all welcome. We asked about getting a drink at reception and they just said, “phone room service from your room” The room was awful. The carpets stained and dirty, very dusty rooms with loose fixtures, the bathroom had black hair from previous people everywhere and no hot water. It was disgusting. At checkout we stood there for over 30 minutes whilst they hunt for your passport which the keep and have to complete all of this paper work. I’ve never had such a bureaucratic and long winded check out at other hotel. We asked for a taxi and was informed just go outside an flag one down. Incredibly poor unfriendly and unhelpful service.

Al Muteena St Dubai

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Nightclub

Located in Deira within 2 miles (3 km) of Gold Souk, Dubai Palm Hotel is within a few miles (5 km) of other popular sights such as Deira City Centre. This 3-star hotel welcomes guests with 84 rooms and conveniences like free in-room WiFi, free self parking, and a nightclub. Near the airport, it's also near The Dubai Heritage Village and Al-Maktoum Stadium.


Dining

Enjoy dining at one of 2 onsite restaurants including Kalpakavadi, which specializes in Indian cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

The 84 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also available.


Property features

Renovated in 2014, Dubai Palm Hotel offers a nightclub, free WiFi in public areas, and 4 meeting rooms. You can take advantage of free parking, along with an airport shuttle at scheduled times for AED 150 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, free newspapers, and laundry facilities.

Room options

Suite, 2 Bedrooms

Twin 2 | Sleeps 5

Junior Suite, 1 Bedroom

King 1 | Sleeps 4

Suite

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

14% of guests recommend this hotel

Total of 92 reviews