Cleaning condition poor
Room was very clean but hallways not as clean, had odors. No amenities, bar and restaurant closed, gym closed, no store
No plug for bathtub, $200 a room, no free breakfast, remote didn't work, run down...
Asked for early check in two days ahead and when i got their i couldnt check in. Pool was closed, sockets didn't work in the room. Ice bucket was nasty. Will never stay here again
Overall, it works. The rooms are a bit small and the side door never works, but it’s clean and decent. The staff seems young and inexperienced, but they are kind and helpful. Breakfast was good, but the service was slow on our Tuesday morning.
We booked this hotel based in the pictures on the Orbitz website, bug mistake. There was no jacuzzi, which was a huge disappointment to us.
I booked the room with the tub next to the bed, and I got a totally different room .
The staff were always all very nice and courteous especially Joseph who always went out of his way for the 3 days that I stayed here to help me in any way he could including finding me a room when every hotel room in the town was booked. The crab cake sandwhich is the resturant was wonderful and Bobbie was very nice. I really enjoyed this hotel and the room, but the staff made it more enjoyable.
I only stayed one night but it was a great night. Very clean, nice staff and comfy bed!
We only stayed overnight and spent most of our time in the casino. The staff are very nice and helpful and we like the hotel for being "pet friendly". We will go back as long as they stay "pet friendly".
Room was clean and comfortable and the hotel has a good location close to the casino/race track. Staff was extremely nice and helpful.
Staff at desk were very accommodating. However there were ants in our bathroom, no real pillows for the bed only small throw pillows and the bartender was in casual clothes watching tv , not very professional at all! I would definitely not go back there!
warm and welcoming!! clean and comfy!! we'd go back again and again.
from the entrance to the room...everything was beautiful and clean. will definitely return!!
It was a kind of in the middle hotel. Beds were awesome. Area was okay. Right next to dover downs was nice.
Staff Members are very courteous and try to accommodate any special needs.
Clean and comfortable rooms, friendly staff. The hotel bar stayed open late (past 10) to serve our group.
I was very disappointed staying at this hotel. I've stayed at the Holiday Inn several times and have always enjoyed myself - not this time. First of all the elevator was a long way from the lobby and only one sign to guide you so I ended up asking someone where it was. The carpets were in serious need of a shampooing. The room was neat and nice. If you wanted to take a bath it would take a day due to lack of water pressure. We went out for the day and when we returned our towels we put out to be exchanged were still there and the housekeepers cleaning bottle was still in the bathroom. None of the towels had been replaced with clean ones. We called down to the front desk and they told us to gather our towels and come to the desk to get fresh ones - WHAT??? The TV only received a few channels. The pool was out of oredr and the computer room was out of order. Needless to say I was not happy with my stay at this Holiday Inn.
Within a short walk of Delaware Agricultural Museum and Village, Holiday Inn Dover Downtown, an IHG Hotel is within a mile (2 km) of Dover Downs Casino. This 3-star hotel has 135 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
The 135 rooms have an array of amenities, including coffee makers, free local calls, and ironing boards. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Desks are also available.
At Holiday Inn Dover Downtown, an IHG Hotel, guests have access to an outdoor pool, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a computer station, express check-out, and free newspapers.
Cleaning condition poor
Room was very clean but hallways not as clean, had odors. No amenities, bar and restaurant closed, gym closed, no store
Dear Anonymous, Thank you for taking a moment to provide us with your honest review. As a valued guest, your feedback is extremely important to us and will be used to make improvements to our hotel and team. I want to express to you my sincere apology for the issues that you encountered during your stay. We hope that you will give us another chance in the future to provide you with the level of service you deserve. Best Regards, Josette Smith Rooms Division Manager
No plug for bathtub, $200 a room, no free breakfast, remote didn't work, run down...
Dear Anonymous, Thank you for taking a moment to provide us with your honest review. As a valued guest, your feedback is extremely important to us and will be used to make improvements to our hotel and team. I want to express to you my sincere apology for the issues that you encountered during your stay. We hope that you will give us another chance in the future to provide you with the level of service you deserve. Best Regards, Josette Smith Rooms Division Manager
Asked for early check in two days ahead and when i got their i couldnt check in. Pool was closed, sockets didn't work in the room. Ice bucket was nasty. Will never stay here again
Dear Anonymous, Thank you for taking a moment to provide us with your honest review. As a valued guest, your feedback is extremely important to us and will be used to make improvements to our hotel and team. I want to express to you my sincere apology for the issues that you encountered during your stay. We hope that you will give us another chance in the future to provide you with the level of service you deserve. Best Regards, Josette Smith Rooms Division Manager
Dear Anonymous, Thank you for your review of our Hotel. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. we hope to have the opportunity to be at your service on your next visit to Dover! Best Regards, Josette Smith Front Desk Supervisor
Dear Anonymous, Thank you for your review of our Hotel. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. we hope to have the opportunity to be at your service on your next visit to Dover! Sincerely, Josette Smith Front Desk Supervisor
Overall, it works. The rooms are a bit small and the side door never works, but it’s clean and decent. The staff seems young and inexperienced, but they are kind and helpful. Breakfast was good, but the service was slow on our Tuesday morning.
Dear Guest we appreciate you joining us and taking the time to tell us about your stay. Your comments are very valuable to us as we seek to continually improve our service and provide our guests with the standards expected of us. We look forward to hosting you again during your next visit to Dover.
We booked this hotel based in the pictures on the Orbitz website, bug mistake. There was no jacuzzi, which was a huge disappointment to us.
I booked the room with the tub next to the bed, and I got a totally different room .
The staff were always all very nice and courteous especially Joseph who always went out of his way for the 3 days that I stayed here to help me in any way he could including finding me a room when every hotel room in the town was booked. The crab cake sandwhich is the resturant was wonderful and Bobbie was very nice. I really enjoyed this hotel and the room, but the staff made it more enjoyable.
Thank you for taking a moment to provide us with your honest review. As a valued guest, your feedback is extremely important to us and will be used to make improvements to our hotel and team. I want to express to you my sincere apology for the issues that you encountered during your stay. We hope that you will give us another chance in the future to provide you with the level of service you deserve.