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Serena Palace Hotel

3.0 star property
Beaux Arts hotel with free parking connected to the convention center in Douala

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Photo gallery for Serena Palace Hotel

Exterior
In-room safe, individually furnished, desk, blackout drapes
Fitness facility
In-room safe, individually furnished, desk, blackout drapes
Bathtub, towels

Reviews

4.0 out of 10

Popular amenities

  • Bar
  • Spa
  • Free airport shuttle
  • Gym
  • Parking available
  • Breakfast available

Explore the area

Map
Boulevard de la Republique, Douala, 4330
  • Eko Market
    ‪16 min walk‬
  • Cathedral of Saints Peter and Paul
    ‪2 min drive‬
  • Douala Grand Mall
    ‪6 min drive‬
  • Douala (DLA-Douala Intl.)
    ‪8 min drive‬

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Room options

Suite

  • 474 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Senior Room

  • 344 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Douala

Located in Akwa II, Serena Palace Hotel is within a mile (2 km) of sights such as Eko Market and La Nouvelle Liberte. This 73-room, 3-star hotel has free in-room WiFi along with free self parking and a free airport shuttle. Located centrally in Douala, it's connected to the convention center and also close to Cathedral of Saints Peter and Paul and Stade de la Reunification.

What's nearby

  • Eko Market - 16 min walk - 0.9 miles
  • La Nouvelle Liberte - 16 min walk - 0.9 miles
  • Cathedral of Saints Peter and Paul - 2 min drive - 1.3 miles
  • Port of Douala - 4 min drive - 2.5 miles
  • Douala Grand Mall - 6 min drive - 3.5 miles

Getting around

  • Douala (DLA-Douala Intl.) - 34 min drive

Restaurants

  • ‪La Reine - ‬13 min walk
  • ‪La Kora Restaurant - ‬8 min walk
  • ‪Mc Burger - ‬18 min walk
  • ‪La Fourchette - ‬14 min walk
  • ‪Café De France - ‬13 min walk

About this property

Serena Palace Hotel

Beaux Arts hotel with free parking connected to the convention center in Douala
Guests of Serena Palace Hotel enjoy a gym, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include coffee/tea in a common area, a terrace, and laundry facilities.
Guests can expect plasma TVs with cable channels, along with free WiFi and wired Internet. Balconies, private yards, and safes are other standard amenities.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour free roundtrip airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 5:30 AM to 9:00 AM for a fee: USD 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Beaux Arts architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 5.14 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 14 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free self parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Frequently asked questions

Is free cancellation available at Serena Palace Hotel?

Serena Palace Hotel offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to do within easy reach of Serena Palace Hotel?

This hotel is situated in Akwa II within a short 16-minute walk of Eko Market and also 19 minutes on foot from La Nouvelle Liberte. You'll also find Cathedral of Saints Peter and Paul and Douala Grand Mall within a short drive.

Will I be able to park at Serena Palace Hotel?

Yes, self parking is offered for free at the hotel and long-term parking is available for a surcharge.

Is there a spa at Serena Palace Hotel?

Spa services at the hotel include massages.

Does Serena Palace Hotel feature a casino on the premises?

No, Serena Palace Hotel doesn't have a casino.

Will I find an indoor pool at Serena Palace Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Serena Palace Hotel?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and free Internet access as well as a bar.

Does Serena Palace Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Serena Palace Hotel feature a restaurant that includes a breakfast menu?

Yes, Serena Palace Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Will Serena Palace Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Serena Palace Hotel.

Does Serena Palace Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Serena Palace Hotel?

The closest major airport to Serena Palace Hotel is Douala (DLA-Douala Intl.), which is 6.4 mi away (34 minutes by car).

Are there rooms with balconies that I can book at Serena Palace Hotel?

Yes, every guestroom at Serena Palace Hotel comes with a balcony with some featuring city views.

Does Serena Palace Hotel have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Serena Palace Hotel.

Serena Palace Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 2 out of 4 reviews

5.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience for the second time in a role

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings

8/10 Good

Chris, Godmanchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to Douala

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Not recommended

Not a nice hotel at all, very noisy room with a hard bed.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

High price, poor quality

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.