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I stayed for 4 nights on late August. Room was spacious, a did heard some noise outside my suite on 2nd floor and one day the cleaning services skiped my room. But otherwise I would say it is the regular Holiday Inn experience.
I received my closing billing statement at checkout for $394.17 and paid it at the front desk with credit card. Next day while at home I notice they deducted $454.17 from my account. which means they took extra $60 from my account without approval. I don't feel there's honesty here. My instinct tells me there's possibly fraud going on here. I will look into this issue deeply. If I'm wrong I'll come back and retract and correct my statement.
When we stayed they were in the final stages of a major reno. It looks great! We had a king bed suite...it was HUGE. The decor was very modern and bright. The washroom was quite large with a big counter - lots of room to put your stuff.
Do not stay here - this is not what you expect for a Holiday Inn Express. They do not care what rate you booked at, they will charge your credit card for whatever amount they want. First things first: the hotel condition. The hotel is in the middle of a significant construction project, which was not listed on TripAdvisor or, as I confirmed later, the hotel's website at the time of booking. Not related to the construction, the ceiling is covered in water stains, light fixtures are hanging out of the ceiling, the microwave was falling apart, the sheets were stained, the thermostat was tampered with by the management to prevent customers from adjusting the temperature in the room, lamps in the room did not work, and there was a large gap in the room door, so I could still clearly see into the hallway even with the door closed. They had to hire an armed guard to stand in the lobby at night, and I have a feeling it had something to do with the fact that the lobby and first floor reeked of marijuana the entire stay - they had fans running to try to cover it up (which I've seen mentioned in other reviews) - perhaps our friendly hoteliers are running a side business. Anyway...breakfast is the reason I stay at Holiday Inn Expresses, and it was a disaster. The pancake machine was broken, cinnamon rolls were terrible, the eggs and sausage were cold, and they were replacing the juice machine that morning because it wasn't working. Now on to the hotel management: I booked on TripAdvisor's website - not IHG. This hotel was listed as a sponsored post at $38.99/night, obviously a fantastic rate for a standard Holiday Inn Express (which this is not). I arrived in the middle of the day hoping to check in and leave my luggage in my room before running to a meeting. The staff had one room that was clean and free, so they let me check in. They ran my card for "incidentals" at a much higher rate than expected, but when I questioned it, they insisted it was just "incidentals" and it was just a hold on the card and would be returned to me. They pointed to a couple of lines to initial and sign while blocking the rest of the paper and repeating, "it's just for incidentals," and, being in a hurry to get to my meetings, I foolishly trusted them and did as I was instructed. When I returned to my room that evening, I noticed I had an e-mail from IHG about my stay. I clicked a link which took me to their website showing me a room rate of $109.99, $71 more than I had booked on TripAdvisor. I called TripAdvisor who insisted I call IHG, who in turn insisted I call TripAdvisor. On my second call with TripAdvisor, they opened a case with IHG. I then called IHG to confirm they were working on it (they weren't), but they told me to continue my stay and expect a response the next day. When I returned from my meetings the next afternoon, I spoke with the General Manager, Izac Shammas, about the situation to see if he would help at all - he refused and said I would never get my money back unless IHG paid for it. I even offered to check out and let them have the room back for the second night so they wouldn't lose money (they said they were booked full that night and needed more rooms), but he said he'd charge me anyway. I returned to the room and called IHG again because I hadn't seen a response. They had to start a new case and eventually told me they would call the front desk and work something out. A short while later I received a call on the room phone from Izac Shammas at the front desk stating, "Hello, we just got a call from corporate about your stay. If you want to come to the front desk, we will get you your refund and send you on your way." I thanked them profusely, packed my luggage, and headed to the front desk. Izac Shammas was no longer at the front desk, but Lamar said he would check me out and issue the refund. He started to run the transaction, but then asked, "Wait, what room were you in?" When I answered, he replied, "Yeah, he's not giving you a refund." I was stunned. I questioned it, but Lamar refused to have a conversation. I don't think Lamar has any education or life experience because, as I stood there calmly, smiling, and trying to have a polite conversation, he devolved into a childish tantrum. He cussed at me, threw papers and room keys around the lobby, and threatened me. He called me an a**hole and refused to let me get ask a question or discuss anything, screaming at me over and over to "get the f*** out of my hotel or else." I asked, "Or else what," to which he stuttered and eventually yelled he would call the police. It was at this point where Izac Shammas walked up from the back room and asked what was going on. I tried to explain to him what had happened, but couldn't get a word in over Lamar's asinine ranting about me needing to "get the f*** out." Izac Shammas decided he didn't care and said, "You just need to leave." I gave up, smiled at Izac Shammas and thanked him for attempting to help, and left, immediately calling IHG from my vehicle. They said they would escalate the case and I would receive a call from an IHG manager within 48 hours (I didn't) and they informed me that they could not issue refunds, only the hotel management could, meaning they stole hundreds of dollars from me and will not be held accountable by the corporation they are franchised under. Over the next few days, hotel management made several charges to my credit card: $280, $240, and $0. TripAdvisor doesn't seem to care, blaming it on IHG. IHG doesn't care, blaming it on TripAdvisor. The hotel management doesn't care, likely supplementing their side business with my hard-earned income.
The hotel is currently under renovation and the general state of the place is in transition. The lobby area has already been completed and seems to embody their new look. It was bright and functional. I did not ask about vending, but they offered a variety of snacks and beverages for sale in the lobby. They also had complimentary coffee and tea available, even though we arrived late in the evening which was nice. Breakfast in the morning was plentiful and offered options for everyone in our group! Our room was "okay" - there was a giant gap between the door and the door frame which left us wondering about the security of our room. Otherwise, the room was well appointed with a fridge and a microwave and the bathroom was clean and tidy. I greatly appreciated that there was an actual keurig coffee maker in the room, rather than a pod-based system as that meant I could bring my own coffee if I wished. Bed was comfortable and we slept well. There was a lot of road noise from the adjacent highway so you might want to bring earplugs if your room is facing that direction. Though the window shades covered the window completely and blocked most of the light outside, there was a big gap at the top that let the flood light outside in, so our room was much brighter than I would have hoped for. The valence at the top of the window blocked this when you were standing up in the room, but from the bed it was right in your face and unavoidable. Hotel was good enough for a nights stay for business.
Excellent service young lady at the front desk has a very pleasant Spirit (Cheree) She made the family and I real comfortable. Will visit again.It a very nice atmosphere. Like right down the road from a strip mall
This location is undergoing remodeling and, while they are doing their best to hide it, the process is quite evident. The smells in the hallway were a merger if pets, new carpet, and guests heating food. The customer service was pretty good and pleasant, but the facility itself left a lot to be desired. I saw the remodeling update on the website, but because my friend had this listed as the hotel with a special rate for those of us coming from out of town for her party, I went ahead and booked it. In the future, however, I will pay attention and avoid hotels undergoing upgrades and remodeling.
Came here after a horrible experience at at another unnamed hotel. What a sigh of relief! Really nice hotel. The staff is nice and the rooms are spacious. Plus, the breakfast is pretty good, too. Would definitely stay here again.
This Southfield location has been newly remodeled and geared towards business travelers. This means no more rooms with bath tubs. All rooms have showers, but no tubs. The rooms are nicely done and neat. Breakfast is pretty consistent, but that means basically the same food daily. It's a good selection, though.
My wife and I met our daughter at this hotel for a wedding. We drove in and she flew in. Her plane arrived in Detroit at 12:30 am so she was extremely careful to make sure they had a shuttle. She spoke to both the corporate booking office and someone at the desk at the hotel; both assured her there was a 24 hour shuttle. She was told "Just call us when the plane lands." So her plane lands and she calls the hotel. "Oh, we don't have a shuttle available tonight." They offer her no alternative. They leave a young woman stranded alone at the Detroit airport in the middle of the night. She ended up taking a Lyft which, thankfully, worked out OK. I went down the next day to see if we could at least get a refund for the $25 she spent on the Lyft and was told "The manager just left. I'll have her call you." Of course she did. Of course you will. We've never heard a word about either a reimbursement or an apology. The woman at the desk told me she needed to book the shuttle in advance. This is not what we were told. It's simple. You either have a 24 hour shuttle or you don't. The room itself was fine. It was clean, and basically average for a hotel at this price point. The only real complaint was the complete absence of water pressure (especially considering we were only on the second floor). We just showered again when we returned home that night. Needless to say we'll think twice about staying at a Holiday Inn.
Located within a leisurely stroll of Lawrence Technological University, Holiday Inn Express Southfield-Detroit is within a few miles (5 km) of Oakland Community College Southfield Campus. This 91-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay.
All 91 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs and hair dryers. Other standard amenities include sofa beds, coffee makers, and free weekday newspapers.
Guests staying at Holiday Inn Express Southfield-Detroit enjoy an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.