Hotel Grand Godwin3.0 out of 5.0
Recent guest reviews
I saw good reviews about this hotel, so booked it. 1. My checkin was delayed and the person who came in after me was made to checkin before me. Not sure why .. maybe he was a foreign national that’s why. 2. I had been waiting for the cab ( which was supposed to be complimentary), but ai had to come on my own. 3. When I got the room, it was not clean and had a dust all over the place. I had to call the staff several times to get things done. 4. I had requested the receptionist for room change and he refused saying that no rooms were available, although I could see them available online. He was very rude. 5.When I reached out to the GM of the hotel, then all of a sudden an available room popped up. Anyhow, I checked out of the hotel a day earlier and checked into a different hotel to save myself from all this. Not sure how the hotel got such good rating here.. my experience was not good at all. Only good thing was the location of the hotel. it was very near to the New DElhi Railway Station,
I have been staying here for the last couple of years, and i must say the administration has changed for good. The reception area has become more courteous and warmly.,.This is what they lacked earlier. It is always good to see the staff having a smiley face at any hotel one visits which is like you are welcomed. The breakfast buffet has definetely improved from they served earlier, and they make sure to call you before the time elapses so that we dont skip the break fast. But for the price they are taking, i am sure they can give us complimentory water bottles in rooms . Stayed at several hotels around the area, this stands out the most
Worst experience I had with Grand Godwin hotel. The staff is rude with no service and courtesy. I ordered milk for my child which they forgot and when I made second call they send it at 12:30am. I am so disappointed with this hotel that I have to share my experience with others. So they dont get cheated
This review is about Grand Goodwin Hotel, not Grand Goodwin Delux, the sister hotel is right next door on Arakshan Road. I haven't stayed in the other place The room was really clean and the bed was very comfortable. It had working AC and most other facilities I expect at this price point. My room was an 'exec' room, one of the dearest, however there was nothing really special about it. I didn't dine in their restaurant but I did use the onsite coffee shop "Brownie" on the ground floor - really liked that and would go back (to the cafe, not the hotel). Another nice thing was after I made a booking with Hotels.com, the hotel emailed me to see if I wanted FREE airport pickup, unfortunately I was arriving at the railway station, so couldn't take them up on their offer. The bad bits? Just one. Check in was awful, no doubt done by someone in charge. To cut to the chase - I would fire my staff if they treated customers the way this hotels reception staff treated me. Intimidating bullies. No, I wouldn't stay here again.
We were in 204 for a 2 night stay, it was a back room so despite being in Delhi we had a perfect sleep both nights as we couldn’t hear any traffic or commotion from the road. The bed was so comfortable and the room was large. The TV was also good. For a breakfast inclusive in the price I rate it really well - porridge, toast, cereal, pancakes, egg, tea, coffee, juice and some Indian food too. We also got an airport shuttle included in the stay which was fab. The staff were also really friendly to us. The coffee shop downstairs is a nice touch and the drinks are good! The only issue is the WiFi is TERRIBLE - I’d suggest getting a router on each floor as to some people WiFi is a major part of their stay. Also the water in the shower was warm not hot, unless you woke up at like 8am to use it before everyone else.
After three different stays at the Hotel Grand Godwin and Hotel Godwin Deluxe, all I can say is that you may have a five-star experience or you may have a one-star experience. It's a complete crapshoot. There is no way to know what you'll get. We will not return and I would encourage readers to consider our experiences—good and bad—before committing to stay here. Stay #1, Room 003 We arrived in Delhi from London shortly after 1:00 am. Because of the odd arrival time, the hotel advised us that we would have to pay for an entire extra day if we wanted to check in before noon—so we did. Full price. A driver was waiting for us at the airport as promised and drove us to the hotel. Things went down hill from there. We were given the choice of two rooms, an impossibly tiny room on the 4th floor or slightly larger room on the ground floor. Neither room was the large "studio room" we chose and paid for online. The three of us didn't fit into the 4th floor room so we defaulted to the ground floor room, 003. It was awful. We were never able to get hot water out of the sink or shower. The refrigerator was broken. The A/C was shut down. A permanent hole in the bathroom wall used to vent air from the shower let in the smell of rotting garbage from the back of the building. There were bars on the window. Over half the light bulbs in the room were burned out. Everything was worn and dirty. The room's only redeeming quality was the bed. The mattress was firm and comfortable. My wife cried as she considered the situation. I promised that we would find a different place to stay when we got up again later that morning. When we woke up again at 10:00 am we were contacted by Kamal Gupta, a manager at the hotel, who informed us that they were moving us to a different room. "You paid for a better room. You should have it!" We were very happy at the prospect of a different room though we had paid for a good room our first night too. Apparently someone at the hotel decided they could get away with sticking us in an awful one the first night since we arrived so late. Stay #1, Room 401 Room 401 was a huge upgrade from 003. It was the style of room we paid for. It was spacious, had a working refrigerator, hot water, and was significantly cleaner than 003. Still no A/C. The room faced Arakashan Road with a large window looking down onto the activity in the street below. (note: I've seen some reviewers complain about street noise in the front facing rooms. We actually enjoyed hearing it. It is the sound of Paharganj!) The only problem with the room was a sink that drained onto the bathroom floor. When we brought this to the attention of the person who seemed to be in charge of room cleaning, he confirmed the problem with a dirty look that suggested the the pool of water that formed on the bathroom floor was somehow our fault. Despite the water feature that formed in the bathroom we were very happy for our three nights in room 401. We checked out looking forward to our return in several weeks. Stay #2, Room 104 We were given room 104 for our second stay at the Grand Godwin. The room lacked the front view to Arakashan Road; its window opened up to the side of the building. Other than this, it was probably the most perfect room we stayed in. Everything worked as it should. No plumbing issues. No issues of any kind. If every room was like this one I could recommend the Grand Godwin without hesitation. Stay #3, Room 3006 Hotel Godwin Deluxe Our third stay was the deal killer for us. I walked in the door and asked one of the people at the front desk, Rajinder Sony, if he could make some change so I could tip one of the hotel's own drivers. He gave me a flat, "No." Rajinder was clearly not interested in helping me out. (Seeing my look of displeasure, someone else behind the desk motioned to a third person who retrieved some change for the tip. Getting change was clearly possible. Rajinder didn't care enough to do it.) At this point Rajinder turned his attention to my reservation. Despite having made the reservation months in advance, Rajinder seemed surprised by my presence. He wanted to see confirmation numbers and documentation, all of which I provided. It was clear that there was an issue but Rajinder refused to explain what was going on. All my questions were met with the same answer: "Sir, please have a seat." With no explanation, he moved our reservation from the Grand Godwin to the Godwin Deluxe. Even after assigning us a room, Rajinder refused offer any explanation of what was happening or why we were moved. He merely commanded us to follow his "boy" to our room. (I was so taken aback by his poor attitude that I had him write down his name on a business card. When I saw his last name I realized that I'd read complaints about him in other reviews. I wonder if he is related to the owners. I can think of no other explanation as to how he has kept his job.) Rajinder's "boy" took us to room 3006. The room was beastly hot. I assumed someone had left the heat on; it was 77 degrees. Unfortunately, no one had left the heat on. I opened the window to let in some cool air only to discover that the window opened into an enclosed shaft that accessed the heating system. There was a giant heating duct on the other side of one of our walls and no way to cool the room down. We had to prop the room door open while we were inside just to tolerate being there. Being forced to sleep in an oven would have been enough to rate this a one-star experience but this was by no means the only issue with the room. This room had no bathroom fan so it was not just hot; it was also humid. Two-thirds of the nozzles on the shower head were clogged resulting in a miserable shower experience. The toilet didn't flush about three quarters of the time. And, like room 401 earlier, this sink leaked too. Somehow water that went down the drain ended up running down the underside of the countertop (which was not level) and dripping onto our feet. The cherry on top was the fact that the king bed we had enjoyed in every other room was replaced by two single beds. In short, the entire room was a disaster. We had all arrived with slight colds. By the time we checked out of the hot box the next day we were full-on sick. Restaurant Both the Grand Godwin and the Godwin Deluxe have rooftop restaurants that share the same kitchen. There is also a restaurant on the ground floor of the Godwin Deluxe, The Indian Grill, and a coffee shop on the ground floor of the Grand Godwin. The coffee shop served the best chai tea we had anywhere in India. The rooftop restaurants each had a nice view of Arakashan Road but we found the food just okay. In fact, it was our least favorite of all the food we tried in Paharganj. The Indian Grill was somewhat better. Our favorite restaurant turned out to be the RE Cafe on the ground floor of the nearby Bloomrooms Hotel. It offered a wide variety of different types of food including Western food like Mac & Cheese, pizza, etc. They were also the only restaurant we found that offered Dr. Pepper, San Peligrino and Perrier. Neighborhood We saw many fascinating things in Delhi but I don't think there is anything we found more interesting than exploring the back streets of Paharganj. Once you get off the main streets and into the smaller side streets you will encounter a continuous stream of activity and daily life that is like stepping into another world. In addition, staying in Paharganj puts visitors within walking distance of Old Delhi, the Delhi Metro system, and the NDLS train station. For all these reasons and more, Paharganj is a great place to stay while in Delhi. Staff Over the course of our different stays at the Godwin we had several opportunities to visit with Kamal Gupta, the manager who moved us to room 401 on our first stay. We grew to like him very much. He was a source of great advice and was always looking to be of service. He is definitely an asset to the hotel—the exact opposite of Mr. Sony. In general we found the staff of the Grand Godwin to be friendly and likeable. We were always happy to see them when we returned and they, for the most part, seemed geniunely happy to see us. Other It is common in Indian hotels to keep your key card in a slot by the door. Inserting the key card into the slot activates the room lights and removing it turns them off. In the Godwin hotels, I got the impression that removing the key card shuts off everything including outlets. If correct, this means no charging camera batteries while you're out of the room. It also means the refrigerator is off while out of the room. We lucked into a spare key card—they won't just give you one—which we used to insure the outlets continued to get power while we were out of the room. The Bottom Line We were willing to overlook our miserable first night in the Grand Godwin after the positive experiences that followed. Our miserable third stay completely changed our outlook. It showed us that the first time wasn't just bad luck. It doesn't matter how many times you've stayed or whether you're a "good customer". Some visitors will get what they paid for and others will get screwed. Staying at the Godwin hotels is not worth that risk.
Pro:The location is great... its very easy to get vehicles Cons: Breakfast is awful There’s no complementary water bottle is room The service is poor. Not at all helpful staffs Wifi is horrible. You have log in a lot of times.
This was our first hotel on our India vacation in December 2017. The interiors look very noble and antique. Our room was clean on first sight but the bathroom was only cleansed surfacely, there was hair in the shower and on the floor. The dryer was mounted makeshift to the wall and was only held by its cables. There was hair in the bed and on the floor. The curtain was dirty. Each time the rooms were cleaned there was a pungent smell of paint thinner in the room which made the stay in the room unbearable. You could open the small window but the air outside with traffic isn't a real relief. I tried to explain it to the reception desk who spoke english and are very friendly in general, but they seem not to understand complaints. We asked for a taxi to the nearby Connaught Circle and they offered drivers operated by the hotel. We arranged a price for it but the driver hardly understood english. We asked for a close restaurant and he drove us someplace which felt like the other side of Delhi. After great frustration we returned to the hotel. In the end we had to pay more than arranged. It was our very first impression that even hotels aren't afraid of doing anything to earn more money. One good thing was the restaurant "The Indian Grill" on the ground floor of the Hotel Godwin Deluxe on the same side of the road.
Nice hotel well located. Staff very devoted. Various good services. We had an amazing driver called Mahendra (professional, driving very carefully, having good suggestions and being very kind ). If you need some information about Dehli do not hesitate to contact Mr Kamal, one of the managers, he will give you precious advices to facilitate your stay in India.
Located in bustling Delhi suburb of Paharh Ganj, near New Delhi Railway Stn. An ideal location to get around Delhi. Comfortable rooms, good showers, excellent restaurant on site. Make sure you ask for a room with windows. Reasonable rates. Free (pay airport pkg. fee Rs.80-140). In a busy, lively part if city. V. helpful staff. Recommend it.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Free airport pick-up
Located in Paharganj, Hotel Grand Godwin is within 2 miles (3 km) of popular attractions such as Jama Masjid and Jantar Mantar. This 39-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and free airport pick-up. It's in central New Delhi and also close to Red Fort and Chandni Chowk.
Enjoy dining at GRANDE LOUNGE, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
The 39 rooms are soundproofed and have an array of amenities, including refrigerators, minibars, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, ceiling fans, and safes.
Guests of Hotel Grand Godwin enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. There's free parking, as well as a free shuttle from the airport to the hotel (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 1249 reviews