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Best Western Black Hills Lodge

2.5 out of 5.0

Recent guest reviews

This Best W was dirty, and smelled subtly of smoke and BO in common areas. Stairs and corners need a deep clean. We needed to print out boarding passes, printer set up incorrectly, no one could help. Staff referred us to another printer which needed a tune up and cleaning. Took over an hour to resolve!! I have stayed at Best Westerns before, and loved them, but this one by far needs some TLC. The staff btw was wonderful.

Room pretty clean but could've used new carpet snd updated bedding. Staff was very nice. Breakfast good, if you're ok with cold choices. The only hot item offered was waffles.

Decent stay. Worked well for our out of town Wedding

The staff was very welcoming. The room worked out well for our larger dog.

The hotel was generally acceptable and the location was good, but it was a 2-story unit with no elevator. We had several bags, so we had to trudge up a flight of stairs a couple of times to get the bags to our room. Breakfast was adequate, but nothing special, although they did have a waffle maker. The room was spacious enough and the beds were decent.

it was ok Nothing special. A little noisy. staff was very friendly

We came in early and they had a cleaned room we could put our luggage in and take off to see the sights. The room was good and clean.

Friendly staff! Had a comfortable bed and quiet hotel.

Nice, clean, easy access, excellent restaurant next door, gas station across street. Most of all, they have the best employees!!!

My room was very cozy and it's always refreshing when I walk into a room and am very excited about how nice it looks! I wish it would have been mentioned (or I would have read it more carefully?) that the pool was an outdoor pool and not available during winter. The bar downstairs had a decent wine selection for what it was (Malbec Alamos, cool!) and it was happy hour. I walked to the next building which was a diner, and the gas station across the road. There is a sports pub located less than half a mile away, but the roads were treacherous, which means the sidewalks were too. I would have stayed here again.

If your looking for a good night sleep and a clean room, this is the place.

The great on-off highway location, along with a clean, quiet room makes this an exceptional bargain.

I really enjoyed my stay. The room is clean and beds comfortable. Everything was good as expected. The workers were nice and helpful. It was a nice experience.

i had booked a non smoking room, but it took me nearly 25 minutes to receive a room key. I was told that there were only smoking rooms available. The staff told me that Orbitz made a mistake by saying non smoking rooms would be available. The staff took care of other guest and phone calls and didn't concentrate on checking me in. I will never stay there again.

Room options

Standard Room, 2 Double Beds, Accessible, Bathtub

Full 2 | Sleeps 4

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 2 | Sleeps 6

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Guest reviews for Best Western Black Hills Lodge

Everyone (9) Couples (2) Business (1) Family (1) Other (1)
3

not bad, not good.

Everyone

This Best W was dirty, and smelled subtly of smoke and BO in common areas. Stairs and corners need a deep clean. We needed to print out boarding passes, printer set up incorrectly, no one could help. Staff referred us to another printer which needed a tune up and cleaning. Took over an hour to resolve!! I have stayed at Best Westerns before, and loved them, but this one by far needs some TLC. The staff btw was wonderful.

By , from Pittsfield, MA on Sep 12, 2017

Review comment responded on Sep 14, 2017

Max, I'm sorry to hear to hear about your stay. The cleanliness and odor issues you encountered is very rare to hear about, we'll be sure to resolve this. I also want to apologize for your experience with our business center. We recently updated the computer, printer, and software to provide a secure place for our guests, but perhaps haven't yet worked out all the kinks. We value your feedback and hope that we can have another opportunity to provide you with the clean, comfortable, and hassle-free stay that all of our guests deserve.

3

great location, friendly staff.

Everyone

Room pretty clean but could've used new carpet snd updated bedding. Staff was very nice. Breakfast good, if you're ok with cold choices. The only hot item offered was waffles.

By on Jul 6, 2017

4

fit the task needed

Everyone

Decent stay. Worked well for our out of town Wedding

By , from WY on May 18, 2017

Review comment responded on May 25, 2017

Dear K, Thank you for taking the time to leave us a review. We appreciate that you chose to stay with us during your preparations for your big day! It sounds like the accommodations worked well for you all. Best of luck to you and your new spouse!

4
Everyone

The staff was very welcoming. The room worked out well for our larger dog.

By on Nov 24, 2016

3

best western, but not the best western....

Everyone

The hotel was generally acceptable and the location was good, but it was a 2-story unit with no elevator. We had several bags, so we had to trudge up a flight of stairs a couple of times to get the bags to our room. Breakfast was adequate, but nothing special, although they did have a waffle maker. The room was spacious enough and the beds were decent.

By , from Lakewood, CO on Sep 25, 2016

3

close to deadwood and other sites

Everyone

it was ok Nothing special. A little noisy. staff was very friendly

By on Aug 30, 2016

5
Everyone

We came in early and they had a cleaned room we could put our luggage in and take off to see the sights. The room was good and clean.

By on Aug 4, 2016

4

spearfish hotel

Everyone
Stage for band/ rain too! Dunk tank for the doctor Art wall to get creative

Friendly staff! Had a comfortable bed and quiet hotel.

By , from Maple Grove, MN on Jun 30, 2016

5

homey

Everyone

Nice, clean, easy access, excellent restaurant next door, gas station across street. Most of all, they have the best employees!!!

By on Apr 2, 2016

5

just a night passing through

Singles

My room was very cozy and it's always refreshing when I walk into a room and am very excited about how nice it looks! I wish it would have been mentioned (or I would have read it more carefully?) that the pool was an outdoor pool and not available during winter. The bar downstairs had a decent wine selection for what it was (Malbec Alamos, cool!) and it was happy hour. I walked to the next building which was a diner, and the gas station across the road. There is a sports pub located less than half a mile away, but the roads were treacherous, which means the sidewalks were too. I would have stayed here again.

By on Jan 9, 2015