2/10 Terrible
elijah
Business traveler
Jul 5, 2025
I booked and paid for this hotel stay upfront. The staff, management, team members were horrible. I booked a room for my daughter who was in town for personal reasons. They refused to allow her to check in with her LA wallet ID. She had several other forms of ID with her name on it to prove identity but they still refused. There was no one who could come pick her up as she had taken a bus from Louisiana to Texas to seek treatment. She was left in the lobby with no options AND they had been paid AND the room was available. I called a hotel 1 mile away and explained the situation in detail to them. They told me to send her to them and they would make sure she received a room. Thank God for them because we had no idea what to do next since she had 2 more nights before she could be admitted to the treatment facility. And thanks to Expedia for convincing the hotel to refund my money!
Empathy and maybe more training is needed at this hotel. LA wallet is an acceptable form of ID that’s even accepted at the airport by TSA.
elijah
Stayed 3 nights in Jun 2025