I rented a room at Home2Suites to undergo major surgery at a nearby hospital. There was some sort of room key malfunction upon check in so we were issued a new room altogether. Well, the front desk clerk, Angelina, apparently didn't change our room number in the system because we were barged in on by housekeeping and the front desk staff on the afternoon AND evening of Sunday 5/11. Front desk called us about 10 minutes after the first barge in, wanting our name and information to confirm our reservation. We provided the information requested and still had the front desk barge in on us at 9:36 Sunday night and again while my husband was POOPING the next morning at 9:35!
The incident that takes the cake though happened Sunday evening around 7:00pm. I needed to access our room after dinner but my partner accidentally left the key in the room. So I popped by the front desk and got a keycard. Went up to the room but the keycard did not work. I went back to the front desk where I was told I needed to wait until he got done checking in other guests. About 5 to 10 minutes goes by and he grabs a set of master keys and goes up to our room, 412. However, his master didn’t work either. He then explained to me that we have no choice but to wait on his supervisor to call who is dealing with a family emergency at another local hospital. I was visibly upset!! I needed in my room. As he walked away he mumbles “We can at least act civilized” — Excuse me?? I denied the 2nd night stay on my cc,