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Extended Stay America - Dallas - Vantage Point Dr.

2.0 out of 5.0

Recent guest reviews

Terrible customer service. The hotel room was torn up. Bed uncomfortable! Ghetto hotel.. will never be staying at a extended stay ever again.

The only breakfast option was a granola bar and there was no creamer for coffee. The room was way too hot to sleep no matter how much I tried to adjust it.

This is a hotel for losers. Smells of smoke. Furniture is dirty. Shower curtains had fungus. Cockroaches in the room. No breakfast in the morning. NEVER AGAIN!

yyeaa I even brought one up to the front desk and the rude lady says don't look like no bug to me????

We had made a reservation for a non-smoking room and the room we got smelled like smoke. Even the towels and sheets smelled like smoke. We were told we were not guaranteed a non-smoking room with our reservation. The next day they did move us to a better room that was truly a non smoking room. That was thanks to a very attentive manager who was a big help. The cleaning staff will only come once a week (and only if youstay longer than 8 days). For the money you pay you get decent service and a decent room. But understand this is like staying at a motel. And this specific one is right on the highway. The first night room we had was on the third floor right next to the highway so there was constant noise of cars. There is another extended stay a few blocks away that would be a smarter place to avoid the highway noise.

I had the worse experience the hotel had bugs rips and holes in the curtain. No room service, no towels, no hot water, no nothing. Whatever I didn't have I didn't have it or I had to go get it. The guy at the front desk with curly hair had no concern and did not speak english well at all. I deserve two nights free but not in the same room. Very,very. Disappointed.

When we arrived, our room was still filthy from the previous guests. We had to lug all of our things back to the lobby (with a baby in tow) while they cleaned the room. It was clear that they only did a cursory job cleaning - surfaces were still dirty, the room smelled like old food, and we saw a roach in the kitchen. In addition, sleep was difficult as there were numerous outside noises - traffic, other guests, etc. The guests above us were partying all night. Other than the cleanliness and noise factors, the room was decent for the price. Management did offer us a free night's stay on another visit, but we won't be returning.

The price was great for what I got. I had a king size bed with a sofa sleeper and the kitchen of course. The way the room was set up you couldn't see the kitchen from the bedroom and the living room was seperated from the bedroom to so it made it feel like home because it wasn't one large room. I was very happy.

My overall stay was good but when I tried to set another reservation all chaos broke out.

One ice machine for the whole facility and it wasn't working and the front desk had no idea when it would be fixed. Had to keep hitting the TV to stop the picture from jiggling. The lobby was closed ....... locked ...... when I tried to check out at 6:30 AM and no one came to the door. Mold in the bathroom.

couldn't fall asleep

Overall the hotel is good. The room was clean and comfortable. But only the bad things the internet was very slow and you have to paid for it, and they don't have any extra blanket and pillow also, they don't have room services.

9019 Vantage Point Dr Dallas TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in Park Central within 2 miles (3 km) of Richland College, Extended Stay America - Dallas - Vantage Point Dr. is within a few miles (5 km) of Medical City Hospital. This 131-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Northwood Club is also nearby.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 131 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls. Weekly housekeeping is available.


Property features

Renovated in 2017, Extended Stay America - Dallas - Vantage Point Dr. offers a fitness center, free WiFi in public areas, and coffee in a common area. If you drive, take advantage of free parking. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. This hotel also has laundry facilities.

Guest reviews for Extended Stay America - Dallas - Vantage Point Dr.

Everyone (2) Couples (6) Business (1) Family (2) Other (1)
2

would never recommend. ghetto.

Everyone

Terrible customer service. The hotel room was torn up. Bed uncomfortable! Ghetto hotel.. will never be staying at a extended stay ever again.

By , from dallas, tx on Mar 7, 2018

Review comment responded on Mar 9, 2018

Stephon, thank you for your candid feedback. We want to apologize for failing to provide the level of service and comfort you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management

3

breakfast is a joke and the room temp was too warm

Everyone

The only breakfast option was a granola bar and there was no creamer for coffee. The room was way too hot to sleep no matter how much I tried to adjust it.

By , from Oklahoma City, OK on Jan 28, 2018

Review comment responded on Jan 29, 2018

We thank you for choosing our hotel and sharing your observations. We are pleased your stay was acceptable but sorry we did not live up to all of your expectations. We appreciate you letting us know what we could do better because we can now focus on improving our service in those areas. Thank you for staying with us, and we hope you will give us another chance to serve you in the future. Sincerely, Hotel Management

1

most horrifying experience

Families

This is a hotel for losers. Smells of smoke. Furniture is dirty. Shower curtains had fungus. Cockroaches in the room. No breakfast in the morning. NEVER AGAIN!

By on Jul 13, 2015

1

bed bugs

Couples

yyeaa I even brought one up to the front desk and the rude lady says don't look like no bug to me????

By on Mar 31, 2014

2

it was ok

Couples

We had made a reservation for a non-smoking room and the room we got smelled like smoke. Even the towels and sheets smelled like smoke. We were told we were not guaranteed a non-smoking room with our reservation. The next day they did move us to a better room that was truly a non smoking room. That was thanks to a very attentive manager who was a big help. The cleaning staff will only come once a week (and only if youstay longer than 8 days). For the money you pay you get decent service and a decent room. But understand this is like staying at a motel. And this specific one is right on the highway. The first night room we had was on the third floor right next to the highway so there was constant noise of cars. There is another extended stay a few blocks away that would be a smarter place to avoid the highway noise.

By on Nov 21, 2013

1

horrible service

Couples

I had the worse experience the hotel had bugs rips and holes in the curtain. No room service, no towels, no hot water, no nothing. Whatever I didn't have I didn't have it or I had to go get it. The guy at the front desk with curly hair had no concern and did not speak english well at all. I deserve two nights free but not in the same room. Very,very. Disappointed.

By on Oct 6, 2013

2

not the best

Families

When we arrived, our room was still filthy from the previous guests. We had to lug all of our things back to the lobby (with a baby in tow) while they cleaned the room. It was clear that they only did a cursory job cleaning - surfaces were still dirty, the room smelled like old food, and we saw a roach in the kitchen. In addition, sleep was difficult as there were numerous outside noises - traffic, other guests, etc. The guests above us were partying all night. Other than the cleanliness and noise factors, the room was decent for the price. Management did offer us a free night's stay on another visit, but we won't be returning.

By on Apr 1, 2013

4

for the price it was great!

Couples

The price was great for what I got. I had a king size bed with a sofa sleeper and the kitchen of course. The way the room was set up you couldn't see the kitchen from the bedroom and the living room was seperated from the bedroom to so it made it feel like home because it wasn't one large room. I was very happy.

By on Feb 14, 2011

2

home away from home...uuummm?

Couples

My overall stay was good but when I tried to set another reservation all chaos broke out.

By on Jul 26, 2010

1

not recommended!

Couples

One ice machine for the whole facility and it wasn't working and the front desk had no idea when it would be fixed. Had to keep hitting the TV to stop the picture from jiggling. The lobby was closed ....... locked ...... when I tried to check out at 6:30 AM and no one came to the door. Mold in the bathroom.

By on Dec 30, 2009