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Dalat Palace Heritage Hotel

5.0 out of 5.0

Recent guest reviews

For a historic hotel, this place needs a lot of renovation and updating - it looks grand from the outside. We stayed in a very large room with a balcony looking out to the lake. However, the bed was the worse bed I slept in throughout my stay in Vietnam. The mattress was old and lumpy with absolutely no support. The linen and pillows had a damp musky smell and very coarse to touch. The bathroom has no counter space for your personal toiletry. Their front desk staff were always helpful but they did not have a good command of English which is odd for a "5-star" hotel - I usually dislike people complaining about hotel staff not speaking English when traveling to non-English speaking countries. The breakfast was good, restaurant staff very attentive. Overall, not a 5-star hotel.

What a grand feeling when you come onto this hotel. It is situated on the top of a hill overlooking the dam in Da Lat city and you feel like Royalty with the levels of service and treatment. It is an old hotel!!!! There are cracks yes but for me this just added to the Grandeur of the place. The rooms are huge with massively high ceilings and antique fittings in the bathrooms. The bathroom is good with separate shower. We had a room with a balcony and to step out onto this and see the city below was a really surreal experience. The bed was really comfortable but they could do with a few more thicker pillows. Breakfast is good although a limited selection but enough for you to have a variety if required. It is within easy walking distance to the city centre and there is a small mall almost next door to the hotel. The hotel also has amazing grounds to walk around in full of flowers. Would definitely stay there on our next visit!!

This is an impressive place but really quite quaint and hard to believe that it survives in the modern day. It is like stepping back in time to the days of elegance and leisurely pace. The rooms are huge and comfortable. lovely staircase Lovely dining room and the food was good and an old fashioned dining experience. We enjoyed this place as it is different and not trying to be modern and trendy.

Really appreciated single night staying at Palace! Real antique fascinating atmosphere. The only missing room's element was a ghost. Great desserts at restaurant and...surprise! Miss Universe Vietnam selection live interviews. Enjoy!

Such a beautiful hotel provide the best service. really great design, make me feel so cozy. They had a lovely garden. beautiful view. The location is good by the way. I will come back on our honeymoon.

A historic hotel set in a lovely garden on the hillside overlooking the Xuan Huong Lake. The hotel is quiet with friendly staff and the room is comfortable. You should have a dinner at Le Rabelais with candles on a table set near the terrace, a very romance scenery for couples on their Honeymoon.

A group of us were there for a few days of golf and fun. The hotel is definitely a classic, but some features need upgrading and staff need more service English guidance. We had a few meals there and the meals were ok. Would recommend booking if you are a goĺfer amd there only a couple of days.

I was travelling in a group and at first glance we were impressed with the view and terrace. Upon reaching our rooms and discovering no air conditioning, windows needing to be shut at 6pm due to mozzies, no lifts we were not impressed. We hoped to have a drink on the terrace, but were ushered downstairs to a cave like structure. The cocktails seemed to have no alcohol in them. The dining room is gorgeous and we were eagerly awaiting a fine dining experience. The cream soup was almost cold and no one in the group enjoyed their main course. The vegetables were cold. The wine was expensive. Our room was hot and noisy. Breakfast was disappointing as western tastes were not catered for adequately and all Asian dishes were not labelled so we had no idea what we were eating. Whilst there were a number of staff in attendance no one seemed to have a clue as to how to attend to our needs. It was only after a representative of our group complained that the Management seemed to be interested. We were offered a free drink the next night in compensation for our horrible meal the night before. We are now further along on our tour of Vietnam and the general view of my travelling companions is that the Da Lat Palace was the worst hotel we had stayed at during our tour.

Sure the hotel has a great position and view. But the rooms and service I found far below what is expected in a 5 star hotel. A room with no air-conditioning or even a ceiling fan. Just an electric fan on a stand and a very firm mattress. Our bathroom was probably state of the art in the first half of the last century but not now. I don't know how anyone with mobility problems would manage. For us (and others we spoke to) the main problem was that the shower over the bath easily floods the floor. The fact there was no drain hole in the bathroom floor made this a bit of a problem. When we requested more towels to stem the flood we were told to come down and get them from reception. We ate one night in the restaurant. The positive was the dining room was stunning with a great view. But notwithstanding the terrific location the experience otherwise was pretty sad. When we walked towards to terrace overlooking Dalat for a pre-dinner drink for some reason the staff directed us downstairs to a bar with no view and music so loud we could not talk. The food was disappointing and the staff seemed to be struggling. Not fine dining by any standard. Let me finish with a positive. On our second and final night we had a pre-dinner drink on the terrace overlooking the hotel's beautiful gardens with attentive and friendly staff.

The 5 stars only refer to the location and exterior of this lovely old French colonial building. Whilst the interior of the building reflects the original intended use as the residence of the Governor of Indochina the service and amenities are sub standard. For anyone mobility impaired even getting into reception is a struggle and no lift would make rooms on the upper floors up a long grand staircase a big problem. If you try and use the hand shower standing up the bathroom floor ends up a lake. The Fine dining served unimaginative food at a hot price and low temperature. Breakfast buffet is very low on selections for non Viet food. The staff need far more training and the language barrier is a big problem as requested items or services were not fulfilled. The stars progressively tarnish (or fall off) the further you get into the workings of the hotel.

02 Tran Phu Street Da Lat Lam Dong

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Dalat Palace Heritage Hotel is a short stroll from Cathedral of Da Lat and Da Lat Market. This 43-room, 5-star hotel has a full-service spa along with free in-room WiFi and free self parking. It's in central Da Lat and also close to Bao Dai Summer Palace and Linh Son Pagoda.


Dining

Enjoy dining at LE MONET, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


Rooms

All 43 rooms feature minibars, free bottled water, and safes. 40-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Phones and desks are also standard.


Property features

Dalat Palace Heritage Hotel features a full-service spa, a nightclub, and karaoke. There's free parking, and an airport shuttle (available 24 hours) for VND 200000 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a sauna, and free WiFi in public areas.

Room options

Luxury Room

Queen 1 | Twin 2 | Sleeps 3

Luxury Room, Balcony

Queen 1 | Sleeps 3

Suite

Queen 1 | Sleeps 3

Luxury Double or Twin Room

Queen 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 277 reviews