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The Burnside Hotel, BW Premier Collection

4.0 out of 5.0

Recent guest reviews

Went for business so not sure of prices of food as it was included. Food was excellent had full breakfast, lunch and 3 course dinner every night. The barman was very good as he managed to get me to spend £16 on two single gins - excellent collection of gin and whisky. There is a small bar (more pub feel) with a fire in the spa and gym bit which is very cosy. The gym is small but functional, and the pool is heated with sauna, steam room etc. The best part for me was the service - they remembered your name and room number after a single day. Aurelia B was extremely nice and welcoming (228).

The hotel and the room were very nice, a lot of effort has gone into the decoration and homeliness of this hotel. We had a hot tub room which was great, however, the walls are very thin... we could hear the neighbouring room's television through the wall late at night. This was not their fault and it was sorted very quickly, but a bit of a downside when you pay so much for the room and you end up getting a worse night's sleep than in a Premier Inn for a quarter of the price. The pool and spa area was the highlight. The bar is very quirky. I recommend this hotel for a one-off but bear in mind the above.

We went for a night away and picked burnside hoping for a nice stay. The hotel itself was beautiful, obviously a lot of time and money has gone into the decorating resulting in a very nice finish. The spa was nice apart from the lockers which seldom worked. And the on-site parking was a bonus. However, we were allocated room 111 which was very tiny, very cold, and very noisy. Considering it was November you would expect a warm room, but our room had a tiny radiator under the windows that didn’t emit much heat. The location of the room meant that you had noise from every wall, and the walls felt very thin. We have stayed in many hotels and never felt like the cleaners were trying to come through the walls lol. For such a lovely looking hotel we were let down by the lack of thought an attention to the paying customers. Felt like the look of the place was more important than our quality of stay.

Stayed here for a couple of nights in October 2017. I must admit it's one of best hotels we have stayed in Bowness just a short walk from the centre of town. We stayed in a family room which was a mezzanine which was good. The facilities were very good the spa had sauna, steam room, jacuzzi, hot tub and pool with mood lighting which we used after a long walk on the fells which was nice for a change. You could even order drinks from the bar champagne or prosecco when using the hot tub. Massages were available at extra cost. The bar was small but smart and the drinks weren't too expensive. The cinema was a nice touch but we didn't use it. Parking was no problem with plenty of space. Breakfast was nice with plenty of choice. I would recommend this modern hotel to anyone and we may be returning in the not so distant future.

This is the first review I’ve ever wrote! After reading all the bad reviews before arriving and worrying I felt the need to say I can’t understand how this place has any bad reviews!! I’m writing this while still in the hotel as I feel those bad reviews are unjust!! Our room is beautiful and one of the best I have ever stayed in and I am well travelled, we stay away for weekends often York London etc. The staff have been over and beyond helpful!! Just look at our photos as I don’t even feel the need to continue!! The spa and snug pub are lovely!! The bar staff in the hotel bar have been fantastic to chat to whilst enjoying a drink! Not got to test the breakfast yet but if it’s anything like we’ve already experienced I’m sure it will be excellent!! 5 star!!

We have just visited for the second time this year. It was great again. Every member of staff were helpful and great with our 5 year old. The pool is lovely and warm. The food is excellent and we had our evening meal in a seperate room so our dog could stay with us. Just perfect.

The Burnside has been a popular hotel in the Lakes for decades and in our opinion , on this latest visit , it deserves to be in the Trip Advisor top 10 for Bowness .. and looking down the list , it scrapes in at 10th place quite rightly . We thought this would be the case and stayed last night on a birthday break for my daughter . We chose the Burnside because it was one of the few half decent hotels in the area to accommodate dogs .. and on that score it gets top marks .. our family dog was no trouble to the staff and we were made to feel most comfortable . We felt Sean , the concierge , was a highlight , he was informative about the local area and very friendly with his welcome .. a real standout staff member , very natural , very unassuming and seemed a thoroughly nice man . There's a great onsite little " pub " , a short walk over the car park , again dog friendly , with a warm fire , craft beers , gin and a nice food menu . We chose some tapas and drinks there before heading out to dinner and it was all very nice . The downside we felt was our main room .. I think it was just a standard room , and it was nicely decorated but for the price .. midweek , it was a little too small , overlooking a car park and terribly terribly hot .. we looked around for the radiator to turn it down but couldn't see it ( we were a little sleepy ! ) At the price we paid , a customer should get a reasonable , comfortable room climate .. unless you have expressed an interest in cultivating bananas or keeping cold blooded tropical reptiles in the room , which we didn't ..and really was all that would have suited the extreme heat ! Our daughters room in the dog friendly room area was well decorated , with the radiator off , but still too hot there's a pattern here ! So top marks for dog friendly accommodation .. and the walking proximity to the lake and town .. which are undeniably positive features of the Burnside ... but if staying without a dog , I would struggle to find a good reason to choose it over the other 9 hotels above it on Trip Advisor .. which right now I think are quite deservedly above this hotel in the TA rankings . The next hotel down the hill , closer to the lake , the Belsfield , with its Laura Ashley makeover has a better position and nowadays a much better room quality ..usually at a better rate ( but it doesn't take dogs ) And the hotel a mile or so round the other way , Storrs Hall is rightfully in top position because it's a beautiful property and lakeside location but it's downside is you need a taxi into town and back .. So if you want to be walking distance close to town , are not too bothered about room size for one night , have a dog in tow and have a pretty low body temperature so prefer a hot & humid room .. this spot is for you .. We'll wait until they get air conditioning and then try again the staff alone certainly warrant giving the hotel a second chance . Just for transparency, on checkout , I did mention that the room was hotter than Hades , and spoiled the overnight experience , but the young lady suggested , i'm sure quite rightly in her opinion , that we should have turned the radiator down . That's good advice of course ..but considering we slept on a November night , with our patio door wide open and STILL had to sleep on top of the bed , ALL NIGHT .. I'd suggest there's a problem there beyond the radiator thermostat ! We can therefore only recommend this hotel if you have a dog staying with you .. otherwise look elsewhere .

Arrived early and room was ready so allowed to use room which was great. Hotel is very nice as are the rooms and the communal areas and bar. Spa is very good and we managed to go in when only a few people were in it. Our room was good with a sofa and outside seating area. Good decor and comfort. Pub had real ale do all good there too. This place is great and only a few minutes walk to lake and town. Stayed a few times and will be back again hopefully bringing more family members.

My wife and I have just returned from our first visit to the Lake District.We travelled up by train and bus and this was going to be a walking holiday for a few nights.The Hotel is in a good location, very accessible without your own car.The reception staff were very friendly and accommodating,our room was large,very comfortable with a good sized bathroom and clean.This is were the first BUT was noticed.As we arrived very wet from simply walking from the local pier.No real hanging for wet coats,we were in the Lake District and it rains(boy does it rain!-but this is expected and we had our wet weather gear).No hooks behind the door,there was a pull-out washing line above the bath but this was broken and would probably be too flimsy for wet outer garments.No matter we stretched our very wet clothes over the armchairs and chair in the room.Hanging space in the wardrobe is adequate but not for wet things.Nice towels for a hot shower BUT the heated towel rail although very hot was only good for hand towels!. Hotel facilities are good,there is a spa(small indoor pool) and a cinema across the car park in the hotel's own pub.The Burnside has a number of holiday flats in the grounds and this is ideal for them.BUT who wants to go swimming from a hotel across a wet car park,one has to be dressed,then undress and dress again for the round trip.There is no covered way and the hotel does not supply dressing gowns. We used the cinema on 2 evenings and I must say it was excellent,good films,for children during the day and grown ups in the evening),very comfortable. The bar and lounge areas are very comfortable,a huge selection of gins and whiskeys BUT I question the knowledge the bar staff have as regards what they serve. We were encouraged to have dinner in the Hotel restaurant,a 3 course meal with canapes before and coffee after.BUT We asked if we could have our canapes in the bar with a pre dinner drink,quite a reasonable thing given the pretensions of the hotel.We ordered our drinks but we were told we had to order our courses before receiving our canapes(?!),we obeyed,30 minutes later our canapes arrived as we were finishing our drinks then 2 minutes later a waitress arrived to whisk us to our table.I tried to say that we had not quite finished but she scooped up our drinks and led us away! her poor English linguistic skills did not help.As we sat down our first course arrived,then cold bread,no rolls. and then water at our request.We then realised that we had not ordered wine with our meal,we should have been asked this when ordering from the menu but this was omitted and we were too busy ordering our pre dinner drinks! Our first and main courses were ok but we were quite underwhelmed with bland beef and lamb and small portions.Dessert was however extremely good and offered redemption. Breakfast is very good,there must be two different chefs at work! We found the waiting staff very attentive,friendly and obliging. Our general impression of this hotel was generally average given the cost of staying there and the bar and food prices,we tried to discuss our meal experience but there was no insight from the hotel.Given we went for daily walks and always came back wet some attention to this should have been made.This is probably a hotel for non walkers,travelling by car and sightseeing.Use the hotel facilities,especially the cinema but eat out in the local restaurants( or even the bar or pub here) which are more reasonably priced than the main restaurant here.It is a 4 star hotel that has it's BUTs

Went to Lake District during the summer holidays. Stayed one night. Loved it so much. Easy to find, convenient parking, Cozy setting, Immaculately decorated, Courteous and helpful reception staff. Ease of booking, check in and check out, Good food, comfortable stay, happy memories made, feeling of home rather than a cold hotel room. My son had a separate single bedroom all to himself. Made him feel very special. Couldn't have asked for a better place to stay in a new place , first time visit.

Room options

Family Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 3

Family Room, Multiple Beds, Non Smoking

Twin 3 | Sleeps 4

Comfort Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Comfort Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 451 reviews