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Lakes Hotel and Spa

5.0 star property
Luxury hotel with 15 hot tubs and a full-service spa

Choose dates to view prices

Photo gallery for Lakes Hotel and Spa

Front of property
Penthouse with Roof Top Hot Tub (Adults Only) | Terrace/patio
2 bars/lounges, poolside bar
Penthouse with Roof Top Hot Tub (Adults Only) | Living area | 40-inch flat-screen TV with digital channels, TV
Indoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Kendal Road, Bowness, Windermere, England, LA23 3EP
  • Place, Lake Windermere
    ‪3 min walk‬
  • Place, Bowness Pier
    ‪5 min walk‬
  • Place, World of Beatrix Potter
    ‪9 min walk‬

Room options

View all photos for Two Bedroom First Floor Apartment on Two Levels with Built in Beds (Duplex)

Two Bedroom First Floor Apartment on Two Levels with Built in Beds (Duplex) | Private kitchen | Coffee/tea maker, electric kettle

Two Bedroom First Floor Apartment on Two Levels with Built in Beds (Duplex)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Snug Double

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Snug Double

9.6 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Small Double

Small Double | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Small Double

9.8 out of 10
Exceptional
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Sleeps Six)

Family Room (Sleeps Six) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room (Sleeps Six)

  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Family Room (Sleeps Three)

Family Room (Sleeps Three) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room (Sleeps Three)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Superior Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse with Roof Top Hot Tub (Adults Only)

Penthouse with Roof Top Hot Tub (Adults Only) | Terrace/patio

Penthouse with Roof Top Hot Tub (Adults Only)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom First Floor Apartment on Two Levels (DUPLEX)

Two Bedroom First Floor Apartment on Two Levels (DUPLEX) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Bedroom First Floor Apartment on Two Levels (DUPLEX)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Double Room

9.8 out of 10
Exceptional
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double room with Hot Tub (Adults Only)

Standard Double room with Hot Tub (Adults Only) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Double room with Hot Tub (Adults Only)

9.6 out of 10
Exceptional
(51 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Lake Suite with Hot Tub (Adults Only)

Lake Suite with Hot Tub (Adults Only) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Lake Suite with Hot Tub (Adults Only)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Hot Tub (Adults Only)

Junior Suite with Hot Tub (Adults Only) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite with Hot Tub (Adults Only)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Roof Top Suite with Hot Tub (Adults Only) (DUPLEX)

Roof Top Suite with Hot Tub (Adults Only) (DUPLEX) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Roof Top Suite with Hot Tub (Adults Only) (DUPLEX)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bowness Suite with Hot Tub (Adults Only)

Bowness Suite with Hot Tub (Adults Only) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Bowness Suite with Hot Tub (Adults Only)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Windermere Suite with Hot Tub (Adults Only)

Windermere Suite with Hot Tub (Adults Only) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Windermere Suite with Hot Tub (Adults Only)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room with Hot Tub (Small, Adults only)

Standard Double Room with Hot Tub (Small, Adults only) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Double Room with Hot Tub (Small, Adults only)

10.0 out of 10
Exceptional
(23 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Ground Floor Double

Ground Floor Double | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Ground Floor Double

9.6 out of 10
Exceptional
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Exterior Suite with Hot Tub (Adults Only)

Exterior Suite with Hot Tub (Adults Only) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Exterior Suite with Hot Tub (Adults Only)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Exterior Suite with Hot Tub sleeps 4 (Adults Only)

Exterior Suite with Hot Tub sleeps 4 (Adults Only) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Exterior Suite with Hot Tub sleeps 4 (Adults Only)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Exterior Cosy Double Room

Exterior Cosy Double Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Exterior Cosy Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Exterior Cosy Double Room with Bunk/Twin Beds

Exterior Cosy Double Room with Bunk/Twin Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Exterior Cosy Double Room with Bunk/Twin Beds

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Exterior Double Room (Direct Access to Lakes Spa)

Exterior Double Room (Direct Access to Lakes Spa) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Exterior Double Room (Direct Access to Lakes Spa)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Windermere

Lakes Hotel and Spa places you within a 5-minute walk of Lake Windermere and Bowness Pier. This 5-star hotel welcomes guests with 57 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Lake Windermere - 3 min walk - 0.2 miles
  • Bowness Pier - 5 min walk - 0.3 miles
  • World of Beatrix Potter - 9 min walk - 0.5 miles
  • Old Laundry Theatre - 9 min walk - 0.5 miles
  • Windermere Jetty Museum of Boats, Steam and Stories - 16 min walk - 0.9 miles

Getting around

  • Windermere Station - 4 min drive
  • Manchester Airport (MAN) - 102 min drive

Restaurants

  • ‪Lake View Garden - ‬5 min walk
  • ‪Quayside Sports Bar - ‬7 min walk
  • ‪Driftwood - ‬6 min walk
  • ‪The Old Pump House Coffee Shop - ‬5 min walk
  • ‪Bowness Tap Rooms - ‬6 min walk

About this property

Lakes Hotel and Spa

Luxury hotel with 15 hot tubs and a full-service spa
Guests of Lakes Hotel and Spa enjoy a full-service spa, an indoor pool, and a gym. If you drive, self parking is GBP 12.00 per night, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include 15 hot tubs, a sauna, and free WiFi in public areas.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include coffee makers, safes, and phones.
15 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Lakes Spa. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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8.6 out of 10, Excellent, 700 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (GBP 12 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Bar
  • The Waterbird

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 15 per person
  • Self parking fee: GBP 12.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Burnside Hotel Windermere
Best Western Burnside Hotel
Best Western Burnside Windermere
Best Western Burnside
Burnside Hotel Bowness On Windermere
Burnside Hotel BW Premier Collection Windermere
Burnside Hotel BW Premier Collection
Burnside BW Premier Collection Windermere
Burnside BW Premier Collection
The Burnside Hotel Hotel
The Burnside Hotel Windermere
The Burnside Hotel Windermere
Best Western The Burnside Hotel
The Burnside Hotel Hotel Windermere
The Burnside Hotel BW Premier Collection
The Burnside Hotel
Lakes Hotel and Spa Hotel
Lakes Hotel and Spa Windermere
Lakes Hotel and Spa Hotel Windermere

Frequently asked questions

Is free cancellation available at Lakes Hotel and Spa?

Lakes Hotel and Spa offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Lakes Hotel and Spa?

As of Jan 18, 2026, prices found for a 1-night stay for 2 adults at Lakes Hotel and Spa on Jan 20, 2026 start from $168.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Lakes Hotel and Spa?

This hotel in Windermere is within a 10-minute walk of Lake Windermere, World of Beatrix Potter, and Old Laundry Theatre. You'll also find Windermere Jetty Museum of Boats, Steam and Stories and Blackwell, The Arts & Crafts House within a short drive.

Is parking available on site at Lakes Hotel and Spa?

Yes, parking is offered for GBP 12.00 per night.

Is there a spa at Lakes Hotel and Spa?

Lakes Spa is the hotel's spa and services include deep-tissue massages, body wraps, and aromatherapy.

Does Lakes Hotel and Spa feature a casino?

No, Lakes Hotel and Spa doesn't have a casino.

Will I find an indoor pool at Lakes Hotel and Spa?

Yes, this hotel has an indoor pool along with 15 hot tubs. Guests have pool access between 8:00 AM and 10:30 PM.

What do couples enjoy most about Lakes Hotel and Spa?

There are plenty of amenities for couples at this hotel, including an indoor pool, a poolside bar, and a restaurant.

Does Lakes Hotel and Spa have a hot tub?

Yes, this hotel has 15 spa tubs.

Does Lakes Hotel and Spa have a restaurant with a breakfast menu?

Yes, Lakes Hotel and Spa serves buffet breakfast for a surcharge each morning at The Bar.

Will Lakes Hotel and Spa allow pets to stay free of charge?

No, pets aren't allowed at Lakes Hotel and Spa though service animals are welcome.

Does Lakes Hotel and Spa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Lakes Hotel and Spa?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or garden views.

Does Lakes Hotel and Spa have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Lakes Hotel and Spa.

Lakes Hotel and Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 988 out of 1211 reviews
Rating 8 - Good. 127 out of 1211 reviews
Rating 6 - Okay. 67 out of 1211 reviews
Rating 4 - Poor. 20 out of 1211 reviews
Rating 2 - Terrible. 9 out of 1211 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Nanicha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely, but the heating was on a timer, so it was a little cold when we got into the room. But everything else was wonderful.
Stayed 1 night in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

MR SUTHERLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well kept & clean hotel. The pool area was very relaxing!
Stayed 3 nights in Oct 2025

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The spa area sets this hotel apart from any others in the area. It is first class
Stayed 1 night in Oct 2025

10/10 Excellent

Alec, Harrogate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room . Hot tub great as well as the swimming lool. Very pleasant and helpful staff
Stayed 3 nights in Sep 2025

4/10 Poor

Donald

Liked: Cleanliness, staff & service
Disliked: Room comfort
Spa - Greeted with a loud, obnoxious, drunk family who decided the hot tub was for their use only. This did not make for a very relaxing ‘spa’. The atmosphere felt intimidating and the staff did not stop serving them drinks until it was already too late. Robes were not provided in the Spa and these have to be taken from your room, through the pub, and into the Spa. This made the Spa experience rather short and uncomfortable for us. When we came back to the Spa/Pub for dinner the drunken family were just leaving and the staff were shaking their heads, but this could have been easily avoided by limiting the drink being served to them in the first place as it was evident they had had far too much even when arrived. Bed - The mattress was very uncomfortable, this was the bare minimum we would have expected from a ‘5 star’ hotel. The springs on the mattress were unbearable. This was a shame because the rest of the room was very clean and almost looked like it had been recently refurbished. The staff were typically very friendly, however, on a whole, it definitely did not feel like a ‘5 star’ experience and we would be unlikely to return.
Stayed 1 night in Oct 2025

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and facilities were fantastic and super clean. Staff were very friendly and helpful. Location is great for Bowness. Highly recommend
Stayed 2 nights in Oct 2025

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Fantastic hotel and spa with excellent service. Room of a good size and the facilities were excellent. There was one major let down though, the bathroom - to have black mould growing on the grouting around the room is one thing, to have it growing on the shower head and on the tiles themselves along with orange mildew is borderline negligence. The were also cobwebs in two corners and on the light fixture above the mirror. All of this questions just how much effort and checks in place to ensure in basic cleanliness and wiping surfaces down is achieved. It was off-putting to the point it puts into question whether I would return to the hotel despite everything else being very well presented.
Stayed 3 nights in Oct 2025

10/10 Excellent

Fiona

Stayed 3 nights in Oct 2025

8/10 Good

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and had a great stay, only downside was that we paid for a hot tub room and was told by other multiple guests that they had only paid for a standard room and been upgraded, I don't think this is fair to guest's who paid full price.
Stayed 1 night in Oct 2025

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, amenities
hot tub jets were unable to be repaired. but made use of the spa
Stayed 2 nights in Oct 2025

8/10 Good

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room & service was amazing but hot tub jets were not working on one side of the tub. the bentley car was a nice touch & spa was lovely
Stayed 1 night in Oct 2025

4/10 Poor

Luke

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly and helpful staff who are always obliging. The spa facilities are amazing, absolute luxury!
Stayed 1 night in Oct 2025

10/10 Excellent

Jocelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Julia

Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

davey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favourite hotel in bowness,rooms are really clean,staff are really helpfull,spa is amazing and its only a couple of minutes walk from town centre and lake
Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a couple of times staff always friendly the walk into Bowness on Windermere is lest than 10 minutes walk where there are pub restaurants and shops. And you can take a boat trip on Windermere itself which i recommend to do we will be stopping there again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay , staff are amazing and attentive will definitely be back soon 😊
Stayed 1 night in Oct 2025

10/10 Excellent

Enya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean! We were upgraded which was so lovely of the hotel which was another reason for us to want to return. The spa facilities were perfect, made us feel very zen and ready for the day ahead. Breakfast was really good, lots of choice of both hot and cold food and nice that you could just help yourself. Thank you for the perfect stay!
Stayed 1 night in Oct 2025

6/10 Okay

Garry

Traveled with partner
Liked: Amenities
The shower was all black fungus at the corners and plastic trim on shower door was horrible dirty the breakfast was good but cooked breakfast should be cooked on order not on hot plates to be fair for a 5 star for breakfast have had a lot better to be fair and the way it’s set out too small for the size of place and the mount of people having breakfast
Room 10 shower room shower strip
Stayed 1 night in Oct 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent and staff were really friendly and helpful. Food was fantastic as was the room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Archie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and mizumi restaurant was perfect.
Stayed 1 night in Oct 2025

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