Was able to relax , no worries
The decor inside and out was very tasteful and clean. The staff were polite and helpful.
best pool in culiacan also most glamorous hotel in city
Beautiful clean and close to everything. We always enjoy our stay at lucerna
Only when check in nobody help for luggage handling
Cleanliness was a big issue. My entire room was fulll of small like ants, and the ammenities for being a 4.5 star hotel were ridiculous.
Air conditioning is too noisy. And drain line was leaking. Staff came to fix the water leak but still the AC equipment is loud.
Is a nice hotel but they don’t provide for water. They charge $ for everything.
This hotel is amazing!! Staff is courteous and attentive. Next door to shopping center (Forum) and restaurants. We really liked that Starbucks was literally in front of the hotel with a drive through. It is also very close to downtown Culiacan.
This is a very good hotel located in the best zone in Culiacan. It has a nice pool and it´s right next to Forum, the mall.
From arrival to checkout, the experience was wonderful. Nice accommodations. Helpful and friendly staff. Good location and value.
We had a great stay at the Lucerna. It's in a great location close to shopping and restaurants. The rooms were nice, clean and spacious. The staff was very nice and attentive. We ordered room service and the food was delicious. I'll be returning to This hotel again on my next trip.
Our experience in this hotel was great. The location next to a very nice shopping mall make it perfect for a relaxing stay. The only thing I have to say is that when I made the reservation we were suppose to get a fruit basket with our rate. When I asked for it they said the do not have that available anymore. It will be nice to take this off So you are not dissapointed for something like this. Overall very nice
I would recommend Hotel Lucerna Culiacan to any business traveler. Staff and accommodations are excellent. Access to the airport is simple. Cabs are available readily. Restaurants are close. Felt very comfortable.
only complaints is that hottube in pool was dirty and lukewarm
Extremely nice hotel in a great location. Bed was comfortable, shower was decent, towels were plush. Room Service (24hr) pricing was reasonable. Did not receive complimentary fruit basket. Front desk seemed confused about reservation.
I had already heard from coworkers that just about all Lucerna hotels were high quality and that my stay there would be perfect. And so it was The staff is incredibly attentive, professional, courteous and just about all of them spoke very good English (although it was not necessary, since I speak fluent Spanish). If I had an issue, they would see to it right away. The room was clean, the view was ok (got the view to the street instead of to the rivers, on the other side of the hotel) The only gripe I have, and this had to do with the bathrooms, the positioning of the toilet is not great for tall americans like me, your knees hit the wall and you feel that your face is pushed up against it too.. need not say more than that. Otherwise, it was a fantastic stay, and I would gladly stay there again.
Located in Tres Rios, Hotel Lucerna Culiacan is within a 5-minute walk of Forum Culiacán Shopping Center and within 15 minutes of other popular attractions like Sinaloa Institute of Culture. This 4-star hotel has 145 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6 AM to noon.
Hotel Lucerna Culiacan's 145 rooms are air-conditioned and provide balconies, free bottled water, and safes. 50-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.
At Hotel Lucerna Culiacan, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include a conference center, a 24-hour business center, and express check-in.
Was able to relax , no worries
The decor inside and out was very tasteful and clean. The staff were polite and helpful.
Thank you for your comments, It has been a pleasure to serve you. We hope to see you soon in Culiacan
best pool in culiacan also most glamorous hotel in city
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Saludos.
Beautiful clean and close to everything. We always enjoy our stay at lucerna
Thanks for staying with us. We appreciate your feedback! It is a pleasure!!!
Only when check in nobody help for luggage handling
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Cleanliness was a big issue. My entire room was fulll of small like ants, and the ammenities for being a 4.5 star hotel were ridiculous.
Estimado huésped, gracias por su preferencia y evaluación.
Air conditioning is too noisy. And drain line was leaking. Staff came to fix the water leak but still the AC equipment is loud.
Dear Guest: Thank you for staying with us, and for your comments. I have taken note about the noisy air conditioner. We wish you had a great return to your city and see it soon at Hotel Lucerna Culiacan. It is a pleasure.
We are happy to receive your positive evaluation and to receive your comments about your stay.