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Hotel Lucerna Culiacan

4.0 out of 5.0

Recent guest reviews

This is a very good hotel located in the best zone in Culiacan. It has a nice pool and it´s right next to Forum, the mall.

From arrival to checkout, the experience was wonderful. Nice accommodations. Helpful and friendly staff. Good location and value.

We had a great stay at the Lucerna. It's in a great location close to shopping and restaurants. The rooms were nice, clean and spacious. The staff was very nice and attentive. We ordered room service and the food was delicious. I'll be returning to This hotel again on my next trip.

Our experience in this hotel was great. The location next to a very nice shopping mall make it perfect for a relaxing stay. The only thing I have to say is that when I made the reservation we were suppose to get a fruit basket with our rate. When I asked for it they said the do not have that available anymore. It will be nice to take this off So you are not dissapointed for something like this. Overall very nice

I would recommend Hotel Lucerna Culiacan to any business traveler. Staff and accommodations are excellent. Access to the airport is simple. Cabs are available readily. Restaurants are close. Felt very comfortable.

only complaints is that hottube in pool was dirty and lukewarm

Extremely nice hotel in a great location. Bed was comfortable, shower was decent, towels were plush. Room Service (24hr) pricing was reasonable. Did not receive complimentary fruit basket. Front desk seemed confused about reservation.

I had already heard from coworkers that just about all Lucerna hotels were high quality and that my stay there would be perfect. And so it was The staff is incredibly attentive, professional, courteous and just about all of them spoke very good English (although it was not necessary, since I speak fluent Spanish). If I had an issue, they would see to it right away. The room was clean, the view was ok (got the view to the street instead of to the rivers, on the other side of the hotel) The only gripe I have, and this had to do with the bathrooms, the positioning of the toilet is not great for tall americans like me, your knees hit the wall and you feel that your face is pushed up against it too.. need not say more than that. Otherwise, it was a fantastic stay, and I would gladly stay there again.

Clean, great location, and friendly service. I would recomend this hotel to anyone traveling to Culiacan for business or pleasure.

very friendly staff! I arrived very early in the morning and the staff was very accommodating at getting my room ready as soon as possible. The location is walking distance to night life, shopping mall, starbucks and numerous restaurants. The hotel is located right on the riverwalk.

Staff was friendly, hotel & room were clean and safe, food at hotel restaurant was excellent.

This hotel is in the heart of a busy area & has a beautiful park & things to do right out the back door of the building. You can go for a walk & enjoy the views of the trees & little waterway that is there. Many restaurants & stores are within walking distance. Nice atmosphere inside as well :)

The hotel is of a high luxury, prime real estate, next to the river, clubs, restaurante, and shopping mall. We went for a river walk, shopping at the mall, and downtown which is located just on the other side of the river (one block away). Hotel service is outstanding.

Lucerna is a beautiful hotel with very friendly and accomodating staff. We really felt like they cared about us and the quality of our stay. We had two major issues, both of which were resolved. The first was the cleanliness - though the room was spotless, there was mold on the tile walls of the shower. I waited to see if it would be cleaned the next day, but it was overlooked again. When I informed the front desk about it, they were very surprised and assured me it would be resolved. True to their word, the shower was spotless the next day and every day thereafter. The other issue was the laundry service. Do NOT use this laundry service! I had a blue t-shirt that was splattered by salsa one night during dinner (courtesy of my toddler son). The laundry at the hotel failed to remove the spots. Their solution was to send it out to the tintoreria, where they decided to *bleach* the shirt. (Has no one heard of Oxi Clean or Shout?) The shirt ended up ruined and I demanded a full refund. The tintoreria refused to honor the request, but Lucerna management graciously ate the cost and gave me a full refund. In summary, we liked the hotel very much and the staff were top notch. The location is very convenient and an added benefit was that this was the most 'tranquilo' hotel in the area - perfect for a baby with an early bedtime. If you avoid the laundry and make sure to notify them early of any issues that may come up, your stay should be quite nice.

Hotel Lucerna Culiacan, CULIACAN, Mexico, is most probably one of the best places you can stay in Culiacan, but my vacation was ruined when the makeup that I had left in the bathroom disappeared after we have left the room to be cleaned. Then it only got worse, which is the fact that when I reported this to the reception desk, the receptionist kept this problem to themselves. and even worse after the manager was informed by the night receptionist, the next day my room was not cleaned properly. Even though they apologized for this problem still I did not trust to leave anything in my room even a little insignificant things such a makeup. On a positive note, the evening staff were the best in all manners possible. the restaurant and bar staff, and the food are unforgettably the best. Its a shame that a few bad personnel might ruin a hotels reputation and the good people who work there.

The Lucerna was beautiful from the entrance to the pool area, my wife commented the pool was nice. Clean, friendly, well located.

Blvd Diego Valadez Rios No 99 Culiacan SIN

Located in Tres Rios, Hotel Lucerna Culiacan is adjacent to Las Riberas Park and a short stroll from Sinaloa Art Museum. This 4-star hotel has 142 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. It's in central Culiacan and also close to Sinaloa Institute of Culture and Pablo de Villavicencio Theater.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

All 142 air-conditioned rooms provide balconies, coffee makers, and free bottled water. Guests can expect 27-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include safes, ironing boards, and desks.


Guests of Hotel Lucerna Culiacan have access to an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, and a shuttle from the hotel to the airport (available on request) for USD 15 per vehicle. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 3 meeting rooms, a conference center, and a 24-hour business center.

Property features

Room options

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Lucerna Select, 2 Double Beds

Full 2 | Sleeps 4

Lucerna Select, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hotel Lucerna Culiacan

Everyone (2) Couples (4) Business (4) Family (4) Other (2)
5

great hotel in culiacan

Everyone

This is a very good hotel located in the best zone in Culiacan. It has a nice pool and it´s right next to Forum, the mall.

By , from Miami on Apr 13, 2017

5

relaxing, comfortable stay

Everyone

From arrival to checkout, the experience was wonderful. Nice accommodations. Helpful and friendly staff. Good location and value.

By , from CDMX on Mar 27, 2017

5

family reunion trip

Couples

We had a great stay at the Lucerna. It's in a great location close to shopping and restaurants. The rooms were nice, clean and spacious. The staff was very nice and attentive. We ordered room service and the food was delicious. I'll be returning to This hotel again on my next trip.

By on Oct 19, 2015

5

beautiful hotel

Families

Our experience in this hotel was great. The location next to a very nice shopping mall make it perfect for a relaxing stay. The only thing I have to say is that when I made the reservation we were suppose to get a fruit basket with our rate. When I asked for it they said the do not have that available anymore. It will be nice to take this off So you are not dissapointed for something like this. Overall very nice

By on Oct 17, 2014

5

bisiness trip

BusinessTravelers

I would recommend Hotel Lucerna Culiacan to any business traveler. Staff and accommodations are excellent. Access to the airport is simple. Cabs are available readily. Restaurants are close. Felt very comfortable.

By on May 30, 2014

5

excllent hotel in culican

Couples

only complaints is that hottube in pool was dirty and lukewarm

By on May 24, 2014

4

weekend in culiacan

Couples

Extremely nice hotel in a great location. Bed was comfortable, shower was decent, towels were plush. Room Service (24hr) pricing was reasonable. Did not receive complimentary fruit basket. Front desk seemed confused about reservation.

By on Mar 4, 2014

5

lucerna, great value and the staff is fantastic

BusinessTravelers

I had already heard from coworkers that just about all Lucerna hotels were high quality and that my stay there would be perfect. And so it was The staff is incredibly attentive, professional, courteous and just about all of them spoke very good English (although it was not necessary, since I speak fluent Spanish). If I had an issue, they would see to it right away. The room was clean, the view was ok (got the view to the street instead of to the rivers, on the other side of the hotel) The only gripe I have, and this had to do with the bathrooms, the positioning of the toilet is not great for tall americans like me, your knees hit the wall and you feel that your face is pushed up against it too.. need not say more than that. Otherwise, it was a fantastic stay, and I would gladly stay there again.

By on May 20, 2013

4

quick getaway

BusinessTravelers

Clean, great location, and friendly service. I would recomend this hotel to anyone traveling to Culiacan for business or pleasure.

By on Feb 26, 2013

4

great location

Singles

very friendly staff! I arrived very early in the morning and the staff was very accommodating at getting my room ready as soon as possible. The location is walking distance to night life, shopping mall, starbucks and numerous restaurants. The hotel is located right on the riverwalk.

By on Mar 5, 2012