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Recent guest reviews

The place is old and terribly dated. It was musty smelling and many things on the apartment were either broken hanging loose Worse hotel I’ve stayed in in all my travels This hotel is just plain bad by South American or USA standards On one day there was no water to shower

The room was great for a short term stay and the cooking facilities were an added bonus.The garden was relaxing and the best part although not being right in the middle of town it was a nice walk to the center.Most important were the staff from Sarah at recepition tothe ladies who took care of the rooms and gardens.

12 de Abril 5-40 y Guayas Cuenca

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Concierge services
  • 24-hour front desk

Museum of Modern Art is a short stroll from Apartamentos Otorongo, and other popular attractions like New Cathedral of Cuenca are within a mile (2 km). Each of the 15 rooms at this apartment building includes a kitchen, a refrigerator, and a microwave.


Rooms

Each apartment is individually furnished and features a kitchen with a refrigerator and a microwave. Guests can enjoy a TV and stay connected with free WiFi. Other standard amenities include a coffee maker, a safe, and a desk.


Property features

Guests of Apartamentos Otorongo enjoy free WiFi in public areas, express check-in, and express check-out. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available 24 hours) for USD 15 per vehicle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a picnic area, barbecue grills, and a garden.

Room options

Standard Double Room, Kitchen

2 Large Twin Beds and 1 Twin Sofa Bed | Sleeps 3

Apartment, 2 Bedrooms, Garden View, Garden Area

1 Queen Bed and 2 Double Sofa Beds | Sleeps 4

Standard Apartment, 1 Double Bed

1 Double Bed | Sleeps 3

Apartment, 1 Bedroom

1 Double Bed and 1 Twin Sofa Bed | Sleeps 3

Guest reviews for Apartamentos Otorongo

Family (2)
1
Family

The place is old and terribly dated. It was musty smelling and many things on the apartment were either broken hanging loose Worse hotel I’ve stayed in in all my travels This hotel is just plain bad by South American or USA standards On one day there was no water to shower

By on Nov 17, 2019

Review comment responded on Nov 20, 2019

Reviews are wonderful opportunities to improve, we like having as many review as possible, nevertheless, when you get something like this completely out of the chart a few days after you get an excellence reward for 2019, from a meta searching engine , that combines reviews from many different online travel agencies, including Orbitz, really make me wander why? He was all troubles, he arrived with his sister with high mobility problems 3 hours before check in, he booked an apartment in the upper floor. His sister require a bed immediately we rush to give them the only one bedroom apartment available on the ground floor , former guest just check out, have taken showers and cooked breakfast, just like 20 minutes before they arrived. He demand a restaurant on site. We provide furnished apartments with kitchen and kitchen utensils, this is clearly describe on Orbitz. One day before departure , he says his sister condition have deteriorated and he needs to leave the country ASAP, We made a international phone call to the airline, place the booking for him self in his phone for the domestic airline , because he wasn't unable to. I spend nearly 1 hour and 20 minutes making the new fly arrangements. He don't want to pay for the phone call, he checked out finally 4 hours later that our regular check out time. Our price-quality is really good, if you demand services we don't have or have special requirement that you don't mention in your booking, everything may look bad when you are here.

4
Family

The room was great for a short term stay and the cooking facilities were an added bonus.The garden was relaxing and the best part although not being right in the middle of town it was a nice walk to the center.Most important were the staff from Sarah at recepition tothe ladies who took care of the rooms and gardens.

By , from Florida on Nov 26, 2018

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