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Recent guest reviews

The staff went above and beyond what we expected! From check in all the way until we pulled out we felt seen and heard by the staff. Check in -- our room wasn't ready right away but they held our bags for us and we were able to enjoy the resort and our all-inclusive perks while we waited. They gave us a later check out since we had to wait a little longer to check in. All-Inclusive -- we really feel like we made the most of our all-inclusive package but if you don't plan on drinking it might be best to pay separately. We did tip our servers on top of everything. Food and Drinks -- the food wasn't anything crazy amazing but we did find something on every menu that we really loved! There is one restaurant for breakfast and when that closes for the day the lunch/dinner restaurant and snack bar at the pool opens up. There is always something open for food. We especially loved the servers coming to us on the beach and pool to take orders and bring us our food and drinks. Room -- all rooms seem to be ocean view. Most have a balcony but ours just had a floor to ceiling window. The rooms were very clean. We definitely plan to go back to the same resort! Seeing frequent guests and the relationships that they had formed with the staff was really cool to see and we hope to see them again!

Staff was very friendly, the hotel was well maintained.

I cannot say enough good things about this resort. The staff and the property were great in every way! We visited shortly after the travel restrictions were lifted and Cozumel is doing everything possible to control the risks. Many stores on the strip were still closed but those that are open were so thankful to see visitors. No crowds anywhere and everything was so enjoyable.

The Westin was very very clean and a very relaxed environment I loved it! The food was amazing and the drinks as well!

Kind people, great ocean access, excellent food. We will return!

The property was very well maintained and clean. The service In certain areas of the hotel was very much lacking . Communication was difficult compared to other resorts I’ve traveled in Mexico . And menu discriptions did not acutely reflect the menu item . I probably would not venture back to this Westin .

Everything was amazing!!! The best hotel in cozumel

The property was spectacular as was the food and drinks!!!

Carretera Costera Norte KM 4.8 Cozumel QROO

Hotel highlights

  • Close to Cozumel Country Club and Golf Course
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera Norte, The Westin Cozumel All Inclusive is next to Playa San Juan and Playa San Juan. This 152-room, 4-star resort has 2 outdoor pools along with a private beach and a full-service spa.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The Westin Cozumel All Inclusive's 152 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and 42-inch Smart TVs. Memory foam beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Free bottled water, ceiling fans, and laptop-compatible safes are other standard amenities.


Property features

The Westin Cozumel All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive resort include a 24-hour fitness center, free WiFi in public areas, and a conference center.

Room options

Deluxe Room

1 King Bed | Sleeps 2

Classic Room , 1 King Bed , Balcony Ocean View

1 King Bed | Sleeps 2

Classic Room , 2 Queen Bed , Balcony , Ocean View

2 Queen Beds | Sleeps 4

Classic Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Guest reviews for The Westin Cozumel All Inclusive

Everyone (4) Couples (5) Family (2)
5
Partner Couples

The staff went above and beyond what we expected! From check in all the way until we pulled out we felt seen and heard by the staff. Check in -- our room wasn't ready right away but they held our bags for us and we were able to enjoy the resort and our all-inclusive perks while we waited. They gave us a later check out since we had to wait a little longer to check in. All-Inclusive -- we really feel like we made the most of our all-inclusive package but if you don't plan on drinking it might be best to pay separately. We did tip our servers on top of everything. Food and Drinks -- the food wasn't anything crazy amazing but we did find something on every menu that we really loved! There is one restaurant for breakfast and when that closes for the day the lunch/dinner restaurant and snack bar at the pool opens up. There is always something open for food. We especially loved the servers coming to us on the beach and pool to take orders and bring us our food and drinks. Room -- all rooms seem to be ocean view. Most have a balcony but ours just had a floor to ceiling window. The rooms were very clean. We definitely plan to go back to the same resort! Seeing frequent guests and the relationships that they had formed with the staff was really cool to see and we hope to see them again!

By on Apr 9, 2021

5
Partner Couples

Staff was very friendly, the hotel was well maintained.

By on Apr 5, 2021

5
Family with small children

I cannot say enough good things about this resort. The staff and the property were great in every way! We visited shortly after the travel restrictions were lifted and Cozumel is doing everything possible to control the risks. Many stores on the strip were still closed but those that are open were so thankful to see visitors. No crowds anywhere and everything was so enjoyable.

By , from Pensacola FL on Jul 17, 2020

Review comment responded on Jul 18, 2020

Dear William, Thank you very much for taking the time to share your opinion about your stay with us. It makes us very happy to see that you enjoyed our facilities and our staff. Thank you for your feedback. We hope we can serve whenever your travels bring you back to this beautiful Island . Kind regards

5
Family

The Westin was very very clean and a very relaxed environment I loved it! The food was amazing and the drinks as well!

By , from Plainfield, IL on Mar 15, 2020

Review comment responded on Mar 16, 2020

Thank you for your feedback. We hope to serve you next time your travels bring you back to this beautiful Island.

5
Everyone

By on Mar 12, 2020

Review comment responded on Mar 12, 2020

Thank you for your feedback. We hope to serve you next time your travels bring you back to this beautiful Island.

5
Partner Couples

Kind people, great ocean access, excellent food. We will return!

By on Mar 3, 2020

Review comment responded on Mar 3, 2020

Thank you for your feedback. We hope to serve you next time!

3
Partner Couples

The property was very well maintained and clean. The service In certain areas of the hotel was very much lacking . Communication was difficult compared to other resorts I’ve traveled in Mexico . And menu discriptions did not acutely reflect the menu item . I probably would not venture back to this Westin .

By on Feb 21, 2020

Review comment responded on Feb 25, 2020

Dear guest, Thank you for your honest feedback. we already took notes about your comments in order to share them with the hotel team. Thank you for your preference, we hope you can give us the opportunity to serve you again.

5
Everyone

By on Dec 10, 2019

Review comment responded on Dec 10, 2019

Thank you for your feedback.We hope to serve to soon!

5
Family

Everything was amazing!!! The best hotel in cozumel

By on Oct 13, 2019

Review comment responded on Oct 14, 2019

Thank you for taking the time to review us. We hope to serve you again whenever your travels bring you back to Cozumel.

5
Partner Couples

The property was spectacular as was the food and drinks!!!

By on Sep 13, 2019

Review comment responded on Oct 2, 2019

Thanks for staying with us. We appreciate your feedback!

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