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Aqua Hotel Bertran Park

4.0 out of 5.0

Recent guest reviews

What a lovely hotel clean well furnished food to please all nationalities. Staff friendly nice seating area around pool room service brilliant couldn't fault this hotel and what a bargain we got definitely recommend this hotel well done to all the staff we had a great stay

We stayed at Aqua Hotel Bertran from 19th August to 23rd August and couldn't really fault the hotel or the service. The rooms were spacious and very clean, the bathroom was a good size for two people sharing and again very clean. The view wasn't great, but we knew it wasn't a seafront hotel and so knew that the view would be of the surrounding streets and buildings, so we weren't at all bothered about this. We were a group of 5 girls, not a particularly roudy lot, but found no issues with the staff or the service from the hotel overall. The reception and bar areas were quite modern and looked great, some really nice touches with the decor and seating. I must mention that Raul on Reception was very lovely and attentive, and is a credit to the hotel. The other staff were all pleasant and gave us advise and recommendations for places to go, restaurants etc. We got some free vouchers for the Casino as well in case we wanted to go for a drink there as well. They even helped us out when we got locked out of our rooms as one of the group went to bed early with the only key!! We had the bed and breakfast rate, and the breakfast was a standard continental breakfast buffet - once again no complaints. The pool was a good size, and we managed to time it well towards the evening where it was a little quieter. The outside area is very nice, especially in the evening with the lanterns and fairy lights and the cocktail making station! All in all a brilliant holiday and the hotel was perfect for our stay. We felt really safe in the area, even with the attacks in Barcelona and everyone was really friendly. So close to the beach and lots of restaurants, we would definitely recommend this hotel to anyone going to Lloret de Mar!

Execellent crew. People on kitchen ( breakfast, dinners) superb. Good location, i mean away from the most commercial streets and clubs. In a front of the hotel there few bar-cafeterias. Good authentic home kitchen, serve buy a family i guess members. One of them owne buy FC Barsa fan. He is just the best Don Ricardo or Don Bitto i belive this is his ultras nickname)))) but if you football fan you can get beer food and a game on tv in his place. If you lazy - you can stay on a pool. Excellent coffee - Cartado and Carahiljo try them enjoy it. Big street with a clubs, biggest supermakets, and flamenco show in casino just few blocks away from it. Minuses- thin walls, to much teenagers, but this is Lloreet what else expected?

Spent the weekend here and enjoyed the hotel. The room was decent with a mediocre view. the staff was very helpful and friendly. The garage is quite a tight fit, so don't try to park a large vehicle there. They gave us the option of dinner and breakfast buffet for a reasonable amount extra. The food, while not everything was good, was definitely interesting.

We got to the hotel today and the first thing was the shower was not according to our request, plus we took an upgraded room and paid a lot of money to the upgraded room and at dinner we sat down to eat and made us 5 times from our place and sent us somewhere else and I'm really angry I want to move to another hotel

no need to explaine, dont get close to this hotel, worst hotel staff manegment!!! there are many other hotels near by!! super rude waiter, forgot her name, otherwise i would post it here!!! she insultad us many times!! 2/10 max review.

My family and I stayed here for a week and found this hotel be wonderful. The staff are absolutely fantastic, so warm, friendly and ready to help you in any way they can. The hotel is has a very pleasant pool and bar area. Rooms are well decorated and very clean. I would highly recommend this hotel.

I stayed here this weekend, (Friday - Monday) with 4 other friends. All staff were really friendly, helped us with directions and gave suggestions for good bars to go to. They couldn't do enough to help us. Pool area was lovely and clean and bar staff were out regularly to check to see if you wanted food or drinks. We were half board and were happy with the selection and quality of the food. The rooms were excellent, very clean and maids were in everyday giving fresh towels and making the bed. I highly recommend this hotel to anyone thinking about staying here

From the start we were disappointed. Upon arrival after a really stressful drive we were told that there was no parking available in the hotel. All booked up. Not very useful with a disabled child. We had to find somewhere else to park and it costs €20 a day. We were the told we were 'special guests' and we had been upgraded to a 'junior suite'. Well I've stayed in a lot of hotels and this was not a suite. It was similar to a travelodge with 2 rooms and a utility area in between. It was all very basic. No kettle, ironing facilities or other facilities you would expect for a 4 star hotel. We had a asked for a quad room as our son is 14 and daughter is 8. Not really appropriate for them to share a double bed. But this was all that was available. So adjustments had to be made. There was a safe, but that costs €4 a day plus €10 deposit. We were the offered a special deal for half board which we accepted. Upon entering the restaurant we were told that 4 soft drinks were free. The upon leaving they demanded payment as we were on a different deal. The restaurant staff were really rude and unhelpful. We speak some Spanish and they tried to swindle us and argued which ruined the evening. The food was mediocre at best and wad comparable to a school canteen. Mass produced and in a buffet style arrangement. The final straw was asking for a spare duvet for the room. There was 2 double beds and only a duvet in one room. The receptionist, Cesar, said only one was 'allowed' per room. I explained that wasn't acceptable as we had booked for four people. He said that was the rules would not help and more. For a four star hotel, I have never seen such poor customer service, lack of facilities and rudeness in 20 years of travelling. For €820 (£750) for 4 nights I feel absolutely disappointed with this establishment and highly recommend that you carefully consider other hotels prior to booking.

The food is mediocre the service is terrible Reception staff are vile. I was awoken from my room by a loud banging at 6am and informed if the friend I had to stay the night did not leave they would call the police and throw me out the hotel. I am a seasoned traveler and have stayed in many hotels over the world. I have never experienced such a vile attitude towards paying guests. Be warned they do not deserve 4 stars. Would not recommend this to anyone.(beware the reception staff some are nice but others are disgusting).

Carrer Sant Josep 49 Lloret de Mar Girona

Hotel highlights

  • Walking distance to Lloret de Mar Beach
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Lloret Town Centre, Aqua Hotel Bertran Park is adjacent to Can Comadran and within a 5-minute walk of Parish Church of Sant Roma. This 147-room, 4-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. Lloret de Mar Beach and Maritime Museum are a short walk away.


Dining

Free breakfast is included with your stay. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 147 air-conditioned rooms feature minibars and phones. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries.


Property features

Guests of Aqua Hotel Bertran Park enjoy an outdoor pool, free WiFi in public areas, and a meeting room. If you drive, self parking is EUR 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 24 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. This hotel also has a terrace.

Room options

Standard Double Room

Full 1 | Twin 2 | Sleeps 2

Premium Double Room, Pool View

Full 1 | Sleeps 2

Standard Double Room (for single use)

Queen 1 | Sleeps 1

Standard Triple Room (2 adults and 1 child)

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 427 reviews