Aqua Hotel Bertran Park4.0 out of 5.0
Recent guest reviews
Came here with friends for a hen do, the rooms were lovely and clean. The bar/lounge area is very quirky, and the restaurant was great with lots of delicious food to choose from, the only criticism is the pool area is small and doesn't have many loungers. The hotel is situated close to the beach and shops and is a quick walk to the nightlife yet far away enough so that it's nice and quiet. The staff were all really nice and accomadating with us, would definitely stay here again.
We were extremely disappointed in our stay at Aqua Bertran. The hotel does not deserve four stars, as the rooms are quite bare and basic, and the staff are either unhelpful or rude. I would not return to this hotel!! Save your money and book elsewhere. Pluses: - Strong Wi-Fi that works throughout the hotel, including the guestrooms - Lots of fresh fruit at breakfast and dinner Minuses: - Very hard matress, and extremely thin, uncomfortable pillows (not the best combination for a good night's sleep!). - EVERYTHING is for an extra fee: all drinks at dinner (including water!!), beach towels, safe, etc. - Repetitive breakfasts and dinners, with little choice for those who don't like fried/oily food. Watery rice, French fries, and salads with mayonnaise were abundant. - Strange window in the bathroom, which allows you to see into the toilet (not romantic!!) - Dirty/poorly cleaned rooms (the air vent in our bathroom was really dusty, and we found dust/hair under the bed. - Generally unhelpful staff. - Extremely rude receptionist Jana. When we asked for a picnic breakfast the night before leaving (we had a 4:20am airport transfer), she told us that we were too late, and had to ask for it before 20:30. We explained that no one told us about this rule, even though we asked the reception staff on the day we arrived. She replied that she was not required to do anything except give us our room keys, and told us that we were "behaving badly," and would have helped us if we hadn't been so rude. In the end, we were cheated out of breakfast that we paid for. - A bit far from the beach
We stayed at this hotel for two nights. The location is good since it's situated very central and the rooms are big and spacious. However, upon arrival we discovered that the bathroom wasn't clean. After calling the reception they cleaned it right away. When it came to the garage we found it very tight and narrow and could barley fit our VW Golf in our parking spot. The breakfast buffet was OK. The coffee was horribel (served from a machine). The gym was a disappointment. It only had a treadmill and a few dumbbells.
This Hotel was very good in all aspects, friendly and helpful staff. The rooms were 1st class clean and well maintained, daily service. Food was good, but proberly not everyones choice.If i had to give a downside it would be no entertainment that is why I only gave 4 star rating
We had family holiday in this hotel. Mistake. Pros: Location is good, beach is minutes away, shops, pharmacies close by. The hotel is nicely designed, the rooms are okay. The staff is excellent! All staff members are friendly, helpful and kind! You are doing a good job guys Cons: Location again. Lloret de Mar is a party place and the streets are loud and busy all night. Stag and hen parties around. Semi drunk semi hangover guys around the pool whole day. Don't go for this hotel if you want a relaxing holiday with the kids. (actually the kids slept well, but kids can sleep in noise:) ) Food. Guys of hotel, I must say, the food is way below the expectations form a 4* hotel and a culinary country like Spain. The breakfast was somewhat OK, but the dinner was like the cook just want to do something quickly fo people he doesn't like. The only exepctios is the short guy cooks live (sorry, I forgot his name), he was kind and cooked well. Else: If you have rented car, good idea to pre-book a parking spot in the garage.
The lovely lady at the reception told us she will give us a big room on the newer side of this hotel, though the balcony overlooked the tucked away street, but what we got a front area and bathroom and 2 separate double bedrooms for the price of a hotel room!!!! Now the location of the hotel is perfect - tucked away from the main street but like in the centre, just walk the tucked away to come to the main street, then walk straight across the restaurant area to go to the other side and turn left - various shops, but definitely to the Seolla Travels office there to book all your excursions. It was definitely easy to talk in person than on phone as we can't speak Spanish. Now if you continue to the corner Tabac shop, just turn left and follow to the beautiful beach of Lloret De Mar. Definitely, do the Sensation Sailing tour, its so good, like you are near to paradise - Sensation tickets just on Lloret main beach road in front of Burger King and Subway! Food is good overall at the hotel, some staff can be a little curt and definitely will complain about the ridiculous rule of not to be able to drink own bottled water!!! buying drinks is fine, but water is a bit too much !! The pool is nice and the furniture around the pool is nice and comfy!!
I stayed in this hotel for couple of days in June 17. The hotel is very aptly located and it's near to all the good restaurants, bust stop and walking distance to the beaches. The hotel property is nicely maintained and I would specially laud there breafast arrangements. Lot of variety and options in the breakfast menu. Hotel is also very close to the shopping market where you could buy loads of personal effects. I found the staff very cooperative and helpful. The hotel has a swimming pool next to restaurant where you could enjoy a drink a two after a tiring day. Highly recommended.
Very pleasant front desk staff and couldn't do enough to help you. Room very tidy and clean towels every day. No problem getting a sunbed most people went to beach. Bar staff always gave snacks with order. Dinning room staff very pleasant morning and evening all ways tidying up with a smile.
The Bertra Park hotel is really first class. Everything about it is superb. Located just 5 minutes walk from everywhere (clubs, bars, restaurants, beach). The facilities are excellent. Dining area, bar and lounge, pool, reception. All in really good order and decore. Public toilets, shower room, luggage storage for extended check out. You really could not want for better. The rooms are lovely and comfortable. The walk in shower is 5 star. Staff are friendly and helpfull. Food quality and variety is excellent. Something for everyone. Good location for families, couples or groups. There were lots of young folk when we stayed and they were all very nice, well behaved. Would certainly stay here again.
Took 3 rooms on the second and third floor. The rooms are big enoughwith big balcony. Notice that in every room you have a shower (not a bath) with window toward the sleeping area. Its makes romantic feeling but not for all. I dont know exactly if all the rooms in the hotel have thia feature but you should check it before you order. Great location just between the main street where all the fun is (bars, disco's, casino and etc.) And the inner streets where all the shops are and about 700 meters from the sea but the place is quiet at night and that is a Big plus in lloret de mar. The staff is great and will give you everything you ask for.note that the drinks on lunch and diner are not included and you need to buy them. The hotel has a pool but it is small. I had a great time for my money and i didntbpay a lot at all. This hotel is not for the spoiled but if you need a clean good place to stay i very recommend it
- Walking distance to Lloret de Mar Beach
- Free breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Lloret Town Centre, Aqua Hotel Bertran Park is adjacent to Can Comadran and within a 5-minute walk of Parish Church of Sant Roma. This 147-room, 4-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. Lloret de Mar Beach and Maritime Museum are a short walk away.
Free breakfast is included with your stay. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.
All 147 air-conditioned rooms feature minibars and phones. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries.
Guests of Aqua Hotel Bertran Park enjoy an outdoor pool, free WiFi in public areas, and a meeting room. If you drive, self parking is EUR 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 24 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. This hotel also has a terrace.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 389 reviews