Aqua Hotel Montagut Suites4.5 out of 5.0
Recent guest reviews
We decided to have New Year at a local restaurant, so we booked in here as it was near by. The hotel was very good and the food and service were fine. There was free parking close by and this was good . All in all a good place to stay we enjoyed our visit.
I would have to say that this is the WORST hotel I have ever been! The food is terrible! They under cooked the suasages and theyre is very little food my son with a egg allergy could eat. They was terrible layout with lots of people waiting just for chips and the drinks are very expensive. Breakfast was cold and tasteless and they could not even cook an egg for my wife. The pool was packed and looked awful and the corridor spelled of drugs next door took! This is the worst 4 star hotelIve ever been and I would NOT recomned to anyone even if it was free! Dreadful stay.
Came as a group for a week. Rooms were great and very nice breakfast. Can't give more than 3 stars because of the way the staff at the reception treated my mother. She was trying to plan a trip to Barcelona and got a folder with trips and were told, those were the trips and we had to sign up for them. Turned out that she was given the wrong information about the price and the trips. When she went to ask about it, the staff were very rude and talked about her in spanish, cause they probably thought we couldn't understand what they were saying. Very unprofessional and not something a sick woman should experience on her vacation, no matter what! A receptionist shouldn't make any guest feel bad about asking for information..
We spent our summer holiday in this hotel in July/2017. Suites are big, clean and comfortable for a family with 2 children. The street where hotel is located is full with bars and restaurants which are very lively during the night. When we mentioned this noise issue to the reception, they were very helpfull and arranged room change for us. Children loved pool area. Seaside is about 5 minutes to walk. Breakfast and dinner offer is fantastic with a large range of meal selection.
Staff all very friendly and polite. The whole hotel is very clean and the rooms are large with a lounge, fridge, tv, bath, shower, toiletries and hairdryer. safe is 18 euros for the week. Pool area has plenty of sun beds. We stayed half board and the food selection was excellent and if you are feeling adventurous there is Cava or Vodka free for breakfast. The hotel is 2 mins from the bars and live music and 3 mins to the beach. I would personally like to thank all the hotel staff for looking after us so well on our week long trip at the end of September to the beginning of October.
We had a suite in the hotel which meant we had a separate room with sofa, fridge and TV, as well as extra wardrobe space. We overlooked the pool too which was lovely. We stayed half board, food was fine but a but samey in the evening, enjoyed breakfast more. We ate out a couple of times, Santa Susanna isn't a big place but there were enough places to choose from. Pool area very nice, quiet and no problem getting a bed probably because of the time of year. Friendly staff but we didn't really rate the entertainment, we went out most nights as the nearby hotels had better entertainment. Overall a lovely holiday in a very nice hotel, would stay there again.
Stayed at Montagut holtel rooms good staff good food and food choices poor and was cold best meal breakfast stayed half board soup never changed thick veg or what I would call a watered down version will not be going back to his hotel not a 4 star stayed in better 3 stars
Fantastic breakfasts and dinners with a wide variety of delicious dishes. There is only one problem with a dinner: even soft drinks are paid additionally. Professional and helpful service. Fair-sized, comfortable and clean room. Nice and clean swimming pool. Some rooms with windows facing the Torrento de Can Gelat Street are very noisy. There is “Aloha” bar on this street with loud music till 4 a.m. It is impossible to sleep in those rooms! At our request staff changed our room and the problem was gone :)
We spent a week here half board. Service in the restaurant was good and a wide range of food. Hotel staff were all very friendly. Suite was very clean and housekeeping excellent. There is a Carrefour nearby which is about a 5 minute walk with a restaurant called La Bobila which does very nice lunches. We thoroughly enjoyed our holiday and are thinking about returning next year.
A last minute decision to spend a long weekend away (to commence the next day!!) led us to Santa Susanna and choosing between two hotels in the Aqua chain, we elected to stay at the Montagut Suites based on reviews suggesting it was a quieter location than other options available within a similar price bracket as per our budget for 2 adults and 1 child (11yrs). The hotel is located a decent walk from the RENFE train station (about 15 minutes with cases, we had one each) or just a few minutes by taxi. Front of House staff are extremely welcoming and friendly and our stay commenced well, indeed although checkin was a 14:00 the receptionist was able to determine that our room had just been cleaned and we could enter (11:30) when we wished. The room, or rather the 'suite', comprised of a large lounge area with a sofa bed (double/queen size, the sofa was converted to a bed early evening whilst we were in the restaurant, a nice thoughtful touch by the hotel), a comfy chair, writing table, lots of shelving and also a large single wardrobe, from a small corridor leading off from the lounge area you enter into a sizable bedroom (2 single beds with side tables and personal reading lamps), huge wardrobes (our son was able to enter and be enclosed totally - sadly we had to let him out again!!) with the only downside being a very small window which was a shame as the view is of the mountains. Crossing into the spacious bathroom one finds a large bath with shower (folding half door which did nothing to stop water passing to the floor), toilet, and wash basin with a huge mirror and lots of space for ones toiletries, no bidet. Finally there is a decent sized balcony with round table, two comfy chairs and towel rails attached to the wall. The rooms are well sound proofed and we heard no noise from rooms to either side or above us, nor from the street. Rooms are pet friendly and reception stated that there are four fully adapted rooms with roll-in showers for the disabled guest. Access to the restaurant, pool and activity rooms is via the lower ground floor. The pool area features gardens, trees casting some much needed shade, parrasols, sunbeds, showers and there is a lifeguard in attendence at all times. There are two table tennis tables available (plastic bats were a bit odd to use), air hockey tables and assorted games available at the childrens centre where animation staff were on hand to keep the children happy, these staff also organised a wide range of activities on site suitable for all ages, including adults! The restaurant is large and run very efficiently by friendly helpful staff but is the one area I feel lets the hotel down and loses that fifth star in my rating. A four star plus hotel really should be offering above average cuisine so over cooked meat (how you turn bacon into leather is beyond me but the chef managed really well in this aspect), soggy vegetables and lacklustre sweet/pudding offerings didn't really do it for me especially when compared to the catering offered by their other hotels which I had previously sampled. The house red wine is very palatable and priced just about right for most guests I feel; the house wine is always my first choice with the Aqua Hotel chain as the markup on the wines listed in the menu compared to retail are simply outrageous, I understand a profit has to be made but .....!!!! Finally we enjoyed the fact that we were able to use the Spa facilities at another Aqua hotel with a 30% discount on the day rate and I really have to commend the staff at the Spa for making us feel like VIPs and very special, the Aqua Spa experience is worth every penny and then some. DISABLED GUESTS using wheelchairs, be prepared for ramps throughout the hotel potentially providing you with traction issues as all the ramps have insufficient grip strips built into the tiling, just walking down them I found to be a slightly unnerving experience and very thankful to be using a sturdy walking stick.
- Free WiFi in public areas
- Onsite dining
- Outdoor pool
- Free children's club
Located within a 5-minute walk of Santa Susanna Beach, Aqua Hotel Montagut Suites is within a 15-minute stroll of Levante Beach. This 4.5-star hotel has 186 rooms and welcomes guests with a restaurant, an outdoor pool, and a free children's club. Les Caletes Beach and Parc Francesc Macia are also near this Santa Susanna hotel.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All 186 air-conditioned rooms provide furnished lanais, minibars, and safes. Flat-screen TVs come with satellite channels. Bathrooms have hair dryers, free toiletries, and bidets. Other standard amenities include phones and desks.
Guests staying at Aqua Hotel Montagut Suites enjoy an outdoor pool, a children's pool, and free WiFi in public areas. If you drive, self parking is EUR 5 per night, and there's also an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a free kid's club, a terrace, and a TV in a common area.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 645 reviews