Aqua Hotel Montagut Suites4.5 out of 5.0
Recent guest reviews
Fantastic breakfasts and dinners with a wide variety of delicious dishes. There is only one problem with a dinner: even soft drinks are paid additionally. Professional and helpful service. Fair-sized, comfortable and clean room. Nice and clean swimming pool. Some rooms with windows facing the Torrento de Can Gelat Street are very noisy. There is “Aloha” bar on this street with loud music till 4 a.m. It is impossible to sleep in those rooms! At our request staff changed our room and the problem was gone :)
We spent a week here half board. Service in the restaurant was good and a wide range of food. Hotel staff were all very friendly. Suite was very clean and housekeeping excellent. There is a Carrefour nearby which is about a 5 minute walk with a restaurant called La Bobila which does very nice lunches. We thoroughly enjoyed our holiday and are thinking about returning next year.
A last minute decision to spend a long weekend away (to commence the next day!!) led us to Santa Susanna and choosing between two hotels in the Aqua chain, we elected to stay at the Montagut Suites based on reviews suggesting it was a quieter location than other options available within a similar price bracket as per our budget for 2 adults and 1 child (11yrs). The hotel is located a decent walk from the RENFE train station (about 15 minutes with cases, we had one each) or just a few minutes by taxi. Front of House staff are extremely welcoming and friendly and our stay commenced well, indeed although checkin was a 14:00 the receptionist was able to determine that our room had just been cleaned and we could enter (11:30) when we wished. The room, or rather the 'suite', comprised of a large lounge area with a sofa bed (double/queen size, the sofa was converted to a bed early evening whilst we were in the restaurant, a nice thoughtful touch by the hotel), a comfy chair, writing table, lots of shelving and also a large single wardrobe, from a small corridor leading off from the lounge area you enter into a sizable bedroom (2 single beds with side tables and personal reading lamps), huge wardrobes (our son was able to enter and be enclosed totally - sadly we had to let him out again!!) with the only downside being a very small window which was a shame as the view is of the mountains. Crossing into the spacious bathroom one finds a large bath with shower (folding half door which did nothing to stop water passing to the floor), toilet, and wash basin with a huge mirror and lots of space for ones toiletries, no bidet. Finally there is a decent sized balcony with round table, two comfy chairs and towel rails attached to the wall. The rooms are well sound proofed and we heard no noise from rooms to either side or above us, nor from the street. Rooms are pet friendly and reception stated that there are four fully adapted rooms with roll-in showers for the disabled guest. Access to the restaurant, pool and activity rooms is via the lower ground floor. The pool area features gardens, trees casting some much needed shade, parrasols, sunbeds, showers and there is a lifeguard in attendence at all times. There are two table tennis tables available (plastic bats were a bit odd to use), air hockey tables and assorted games available at the childrens centre where animation staff were on hand to keep the children happy, these staff also organised a wide range of activities on site suitable for all ages, including adults! The restaurant is large and run very efficiently by friendly helpful staff but is the one area I feel lets the hotel down and loses that fifth star in my rating. A four star plus hotel really should be offering above average cuisine so over cooked meat (how you turn bacon into leather is beyond me but the chef managed really well in this aspect), soggy vegetables and lacklustre sweet/pudding offerings didn't really do it for me especially when compared to the catering offered by their other hotels which I had previously sampled. The house red wine is very palatable and priced just about right for most guests I feel; the house wine is always my first choice with the Aqua Hotel chain as the markup on the wines listed in the menu compared to retail are simply outrageous, I understand a profit has to be made but .....!!!! Finally we enjoyed the fact that we were able to use the Spa facilities at another Aqua hotel with a 30% discount on the day rate and I really have to commend the staff at the Spa for making us feel like VIPs and very special, the Aqua Spa experience is worth every penny and then some. DISABLED GUESTS using wheelchairs, be prepared for ramps throughout the hotel potentially providing you with traction issues as all the ramps have insufficient grip strips built into the tiling, just walking down them I found to be a slightly unnerving experience and very thankful to be using a sturdy walking stick.
Hotel is nice, facilities are just fine. Food is fantastic. However, we were disappointed with huge queues in the restaurant. First you have to queue to enter the restaurant. Once you are in, you will spent more time in queues to collect the food. It's not up to staff, all people are hard working. It purely up to management. We were previously in Onabrava, the same rating, the same chain. It's not comparable at all. Onabrava is really well managed. We saw the same manager coming to check how things are going in this hotel. He was there two times, and both times he was disappointed. We were even more, as nothing changed afterwards. In the bar, you can expect to get lemon in all kind of drinks (Martini, for example). Once we ordered two Mojitos and got one without mint :)
Aqua hotel Montagut offers great value for the price, clean rooms, friendly service and an amazing breakfast buffet! There are however a few areas to improve. Something we really didn't appreciate was the fact that we had to pay extra for a key to lock our passports and valuables in the room safe box.
Me, my wife and my 13 year old son stayed here for 7 nights this August at half board. Half board lets you have breakfast and dinner in the price, but no drinks / alcohol. Our room was a premium room, this gave us a balcony and a bit more space. Room was comfortable, and cleaned daily. Shower was quite powerful and not a dribble as some can be. Hair dryer and wardrobe space provided. For use of the safe you pay extra. A negative for the room is that there isn't any tea or coffee making facilities. But there is a few coffee machines to choose from in the restaurant. For drinks or snacks you pay either cash or card for them at the time or you can open a tab on your room number, after giving them your card details of course. The food was very good (the best we have had at a resort) prepared fresh and lots of choice. I would happily go all inclusive next time. There are 2 swimming pools, 1 child's pool and a larger pool. Pools were regularly water tested and kept clean. Water was also warm probably due to the fantastic weather, with temperatures averaging 30 degrees daily. The staff are very friendly and polite. Most can understand a little English, but as we were the foreigners it was good to try and pick up a little Spanish from them. The entertainment was different every night. Ranging from live bands to magic acts. The standard was surprisingly good! I would have given 5 stars if it wasn't for the following 2 complaints. Firstly is the lack of music by the pool during the day. Some days you didn't have any music at all, other days it was on but so quiet you couldn't hear it. It doesn't have to be blaring out but a little more volume would be great! Secondly is everything stops at midnight! Bar shuts, games room, pool area etc! So if you want a late night you have to go out to another bar off site (plenty of choice short walk away) or drink / entertain yourself in your room. All that aside we would definitely come back again, but would go all inclusive next time.
The hotel is great and staff are professional. Our room was spotless and loved the mini fridge and air con. The kids loved the wifi, which is available all through the hotel. The food is varied and all freshly prepared. The hotel has visitors from all over the world and the menu reflects this. All the staff work really hard to give a great service. Would definitely return and recommend.
Stayed a week all inclusive ,great value, friendly bar and restaurant staff, no queuing for drinks plenty of sun beds not many English which is a reason why we come as most act like chavs and get drunk all day . Mostly Dutch and German families and would come again as been 3 times already .
We visited this hotel on a all inclusive package, from the moment we arrived the staff couldn't help you more friendly and welcoming and all new your name , waited on all the time , clean with modern family rooms we had a pool view which was great , entrainment was ok but we always went for a walk after tea , which was also very good with everything just a step outside off hotel with everything on your door step , I would return to this hotel again if I was going back to this resort .
From the moment we walked through the door the service was second to none! First time here as a family and I would recommend to everyone. All the staff are smiling all the time and are always happy to answer any questions. The room was spotless and cleaned to a high standard every day. I can not fault this hotel in any way. Will definitely be back again without a doubt.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 628 reviews