Aqua Hotel Montagut Suites4.5 out of 5.0
Recent guest reviews
This is our 5th visit to this hotel. The staff are very friendly and attentive and nothing is too much trouble. The food gets better and better at each visit. It's location is perfect for both Gerona and Barcelona. I would throughly recommend this hotel. Thank you all at the aqua montagut hotel
Stayed here with my wife and 2 year old boy couldn't help review as I've truly never been to a more friendly hotel in my life everything about this place honestly made out stay a dream they couldn't do enough for me I'm disabled and nothing was a problem I would like to thank Lidia on reception Alba entertainment and Restraunt and bar staff Pedro and Antonia who really made our holiday special so much so we've changed our main holiday in Tenerife to here the staff are a credit to this hotel everyone seems happy ... the disabled rooms are the best I've been to in mainland spain if you want chill and relaxed atmosphere then this is the place... mr Derek hill room 008 !!!
Stayed here as part of a great deal to attend the Spanish grand prix with A1 travel. The hotel is off the seafront but only a few minutes walk away. The check in was quick and efficient (don't forget to account for the ubiquitous Catalan hotel tax - only a couple of euros a night though). Our room was lovely with a separate bedroom and lounge area. The whole suite was spotless and the housekeeping service excellent. We had a balcony with a view of the mountains which was lovely. We did have a small mini bar style fridge but no tea making facilities, not an issue for us though. Breakfast buffet was varied and plentiful though the machine coffee wasn't great. In all a great place to stay and we are likely to choose this hotel again.
we were on the first floor and the hotel was spotless, rooms spacious, and staff very gracious helpful and hard working. If you like hot drinks in your room take a travel kettle, as an early riser, I missed my coffee first thing in the morning, this is the only thing missing here.
Lovely hotel gr8 food gr8 staff mostly just a couple of things very noisy at night we where right next to stairwell and very noisy day and night and we could hear loud thumping music every night till 4am kept me awake every night. All staff very happy and friendly except Lidia off reception most rude woman I have ever meet trying telling her of a problem and she put her hand in front of my face and said "BE QUIET" never cracked her face extremely rude person lets Hotel down. Very clean everywhere and entertainment very good something for everyone. Went as a package for Formula 1 would not go back to Santa Susanna not for us.
We returned for 3 nights. 2nd-5th April 2017. Since we had been several times before we knew what to expect, however it was extremely overwhelming to be confronted with large numbers of students at mealtimes, where you stood in line to be admitted to a restaurant bursting at the seams. Students had taken over every food station with plates sometimes stuck to their chests. I am fairly laid back but some girls had on very skimpy shorts at dinner. Surely there must be some basic standard dress code? It felt like one big rushed canteen. I travelled with my husband and 16 year old son. We were half board. Staff were doing their best as always, but appeared to be really pushed for the 3/4 days we were there. On 2 consecutive nights i requested ice with my mineral water as the room was very warm, it simply never came. We were allocated suite on 4th floor, view was of other hotel and a children,s slide. Accommodation okay. Entertainment again appeared to be for young persons. We ventured out in the evening along strip and into Barcelona. Staff excellent, however at other times felt the lifts and communal areas rather crowded and noisy.
Typical modern Spanish hotel with very good amenities. Cannot go wrong here. Well situated and an easy 5 minute stroll to the wonderful beach. Staff very friendly and helpful. We stayed for two days on a half board basis in July. Lots of room options to be had here and our family room was quite spacious with a massive bathroom which proved to be a big plus with the four of us. The weather was really hot and the air conditioning coped well. The beds and pillows were a bit hard for my liking but I spent most of the night on the balcony smoking and drinking....ahhhhh bliss. Wi-Fi is very good in the rooms, no complaints. The food in the restaurant is the usual buffet, all you can eat stuff and is of good quality, the desserts are very yummy. I particularly liked the idea of putting your name on your bottle of wine and if you did not finish it that night, it was there for the next night.....nice touch. We drove here and there is an absolute massive free dirt car park just across from the hotel. Santa Susannah is a lovely resort area, the beach is clean and there is a bouncy castle obstacle thingy in the sea which is great fun, even has live music entertainment on the beach. Night time stroll through the street market stalls is interesting and worth a look. Plenty of bars and places to eat, the usual seaside stuff. I would recommend this hotel for the relaxed atmosphere, a good mix of people, good value, decent food and lodging. Will come back someday for a pleasant long weekend.... methinks.
OVERALL RECOMMENDATION AND BACKGROUND: 3/5 My reviews tend to be extreme walls of text, so please look up the other sections and partial ratings as well as the pluses and minuses in some of the sections for more details. We have been to Barcelona and the Costa Brava before, though not Santa Susanna specifically. Travelling with an infant, we expected a family-friendly hotel with a comfortable room for a week. We got that - partially. If you are looking for low-cost holidays, I can recommend Aqua Hotel Montagut Suites, but please do not expect a 4-star hotel, let alone Superior. You will get fairly good value for money, however. To those who like to party or lie on the beach all day or who can afford a better place, please look elsewhere. TRANSFER: 4/5 From the airport, if you do not have a transfer or taxi booked, you have two options: 1) Either you take the Sagalés bus directly to Santa Susanna (11 € one-way per person) or 2) the Rodalies train through Barcelona (4.90 € one-way per person, 5 zones). Neither are punctual, so be at least 5 to 10 minutes early. The former will be faster (about 1h30) if there are no traffic problems. If you decide to take the train, you will have to get on the R2 to Barcelona and change to the R1 to Santa Susanna - plan 2 hours for the journey. I have found that the easiest station to change trains is El Clot - Aragó since you only have to get up or down the stairs. Be careful: Only the R1 trains heading to Blanes and Maçanet pass by Santa Susanna, the others stop earlier! I have made the unfortunate experience of a train to Blanes not arriving as scheduled (the R1 that came would have stopped at a much earlier station) and I had to wait another half an hour for the next R1. A good option when travelling with the train is to buy a T10 ticket which you can share with other people and is valid for 10 travels on different modes of transport in the number of zones you choose - 5 in the case of Santa Susanna, at the cost of 39.55 €. This is highly recommended if you want to go on a day trip to Barcelona. Note to families travelling with a pushchair and disabled travellers: Most stations have lifts, but getting on the bus or train may require a little bit of help. The metro is a little easier to get on. From the Santa Susanna train station, it is only a 10 to 15-minute walk to the hotel. LOCATION AND BEACH: 3/5 Santa Susanna is a really small village with a population of just over 3,000, consisting mainly of a large hotels, lots and lots of tourist shops, a LIDL grocery store, a mall (which includes a Carrefour store you should go to for your everyday needs), a few streets and hills where mostly locals live and a small strip with a pharmacy and two doctors. West of the train station, there is virtually nothing but the highway. To the east, you can follow the large, pretty and very touristic main road of Santa Susanna all the way to the next small town, Malgrat de Mar, which takes just about 20 to 30 minutes of walking. You will find more shops and a few nice parks there (including one on a high hill which you can reach via stairs or a lift - an experience I recommend). Other than that, there is nothing to see in the area, no sightseeing spots, nothing that shows you more about Catalonia. I'd say Santa Susanna is even more touristic than the (in-)famous Lloret de Mar since tourism is all it has to offer. If you'd like, you can take a small tourist "train" through Santa Susanna and Malgrat de Mar for a small price, but we didn't use it since walking was more interesting to us. What about the beach, then, the reason most people travel to Santa Susanna in the first place? It is not as crowded as in Lloret de Mar, where it is full even in the off-season. The water is clean enough and the beach just goes on and on. The sand is a little rough, though, and the water becomes deep very very fast, so children may only swim under supervision close to the beach. The area is kept as clean as possible. Now comes the first big downside: There are no showers and toilets, so you will have to take whatever you can to the beach. The second downside: There are very few hotels which are truly on the beach. Most of them, even ones like the sister hotels Aquamarina and Onabrava, are in the first row indeed - of the highway front! This matters because the beach only looks so close, you will have to take an underpass to get to the other side, and depending on whom you travel with, that may take up to 15 minutes from Aqua Hotel Montagut Suites. So either you book a hotel directly on the beach, or you make do with any other hotel behind the highway - the only real difference between the first and second row behind the highway is the ocean view that Aqua Hotel Montagut Suites is lacking. Side note: Travelling in October, we were fairly lucky, the weather was warm enough to take a swim in the ocean on one of the days we were there. DAY TRIPS: 4/5 1) There is Barcelona, of course. I've been there several times and I'm not into shopping, so a trip to Barcelona is no longer a must for me. It's a beautiful city, however, and worth a visit if you haven't had the time to explore the whole city. 2) Girona is quite close, but you can't use the Rodalies of Catalunya, you need tickets for the Girona region. We had planned a trip there, but ended up not having enough time. From what I gathered reading the schedules, the RG1 train goes directly to Girona every two hours on weekdays, all other times you have to use the Rodalies R1 to Maçanet-Massanes and change trains there. Every ticket was 4.90 € one-way at the time of my research. 3) If you have lots of time and feel adventurous, try Montserrat! It's a bit far from Santa Susanna, though, as you will have to pass through Barcelona and change trains there. I will spare you all the details, as I do not recommend visiting Montserrat from Santa Susanna and especially not to families with babies and small children. HOTEL AND FACILITIES: 3/5 (+) Everything is nice and clean. The design and furnishings are a solid 3-star, the way the tables were set and immediately cleaned at the restaurant probably a 4-star. The bar looked nice as well, catering to all-inclusive guests as well as sporting moderate prices those on half-board (e.g. 6.75 € for a cocktail). (+) There is a baggage room for the time you are not checked in in one of the hotel rooms. We did not use it, but could see that many others did. Looked very useful. (+) The guests are well mixed: many kind elderly people, many families with small children or infants, a few couples. Not sure about the high season, but party-goers would probably not like it here. I felt comfortable among all the other families and it seemed easy to get to know other people. (+) WiFi is free throughout the hotel and works very well in the rooms... (-) ...though not so much in the restaurant or when it rains. (+) The shows in the late evening which are quite entertaining start at around 9:30 pm in the bar and last for about an hour. Most seats are taken if you are not there early. The staff is unobstrusive and won't say anything if you don't order drinks. (-) We tried the rest of the animation programme, but were very disappointed. In the off-season, there is no one to play with, and the entertainers (members of the staff, I think) do not seem very motivated. We once left after waiting for something to start. I have been to hotels where they hired bright and funny entertainers who would approach people and get them to take part in the activities. The programme between 10:30 am and 4 pm itself was extremely boring: very simple games like Darts or Connect Four that they store in the kids' room. (-) ...Speaking of which: For your entertainment, there are a games room and a kids' room, and neither will get you through a rainy day. The former is like the arcade game hall outside in Santa Susanna, every arcade game costs 1 €, a game of billard costs 2 €. There is no spa, but you may pay to enter the spa of the sister hotel Aquamarina just around the corner. The kids' room was what I disliked the most, as it was - ironically - the least clean room of the entire hotel. The entire equipment for the animation programme seemed to be stored there, making the room look more like a storage room. The staff just walked in there with outdoor shoes. Our infant had nothing to play with there and it was neither safe nor clean enough for her to crawl around. It may be in a better state during the high season, as its main use is supposed to be a Mini Club for children aged 4 and above. There is also a pool, a rather small one, but that is normal on the Costra Brava. There is a smaller pool for children, too. We used neither, but they fit into the hotel area, looked nice and clean and there were numerous sun loungers which people put to good use. ROOMS: 3/5 Aqua Hotel Montagut Suites consists entirely of suites, and we had a standard one at a fairly low price, half board. I have no idea what the premium suites look like. The room was fine since cleanliness was all I wanted and expected, but for most people booking at a 4-star hotel, it would have been a letdown. (+) The suites are great for their size: A medium-sized bathroom, an area with a double bed seperated which from the rest of the suite by a long table. There is a couch, a large wardrobe and space for a baby cot which you can request for free. The baby cot was ready when we checked in. (+) Every room is cleaned daily and quite fast and thoroughly at that. While not environmentally friendly, all our used towels were changed every day as well. (+) Our suite was on the 5th floor (the top floor) with a view of the hills, which was great because I didn't care about looking at the pool and there was no ocean view, anyway. It was a quiet and pretty sight. (+) WiFi access was great and easy, even on the top floor: Choose one of the WiFi networks, connect, click "HERE", no login required. The access has been renewed and is now free throughout the hotel, though the connection is bad in the restaurant or during strong rains. (-) The quality of the furnishings is probably a 3-star at most: old and sufficient. Our bed was a cheap metal thing which a huge mattress on top, the couch had holes, the toilet seat was a little loose and the bathroom had spots on the ceiling which I didn't dare look at too closely. (-) Our minibar was broken, rusty and did not contain any drinks (obviously). When I asked why it wasn't working, I was told that it was a minibar, not a fridge, and as rooms are not supposed to have fridges, I didn't get another one. (What if I actually did want to get a drink from the minibar during the night?) (-) The fact that there was no kettle in the room would not normally be a negative point for me, but I had asked for one beforehand and was told they would provide it. No kettle when we arrived. I asked at the reception and was given an very old and dirty kettle with old water already inside. (The sight was not even worth a 2-star, to be honest.) The water was full of white stuff, probably scale. But here's the bizarre part: No matter how often we cleaned the kettle and boiled fresh, clean water (we even used water from a bottle!), more white things were floating in the water. The water became more and more white the longer it stood. We brought down the kettle and was given another one. Same problem, even worse. We were told it was scale, but I know scale in kettles and that did not look anything like it. It was then that we gave up and got water from the bar, which was totally fine. Sorry for the details, so in short: Please do not ask for or use any kettles! ;) SERVICE: 4/5 (+) Overall: very good, one of the best points of this hotel! I also noticed that everyone was very child-friendly, though that applies to most Spanish people we've met. (+) Since I didn't have a fridge to use, they helped me at the reception. That worked well, though I missed the little bit of comfort in having everything ready in our room. (+) You always pass the bar when you go to the restaurant. Even if you don't drink anything at the bar, everyone greets you very kindly, and they provide hot water and warm baby food for free. (+) The staff in the restaurant always makes sure all plates are filled, they help you to a free table and set up everything for any infant or small child accompanying you. You are not forced to sit at the table they choose for you, though, you can choose freely at every meal. (-) Most members of the staff, even at the reception, speak only basic English. I think their German might be a little better. I've also heard a bit of French. Most of the staff at the restaurant only knows Spanish. This matters because many arising issues were difficult for me to get solved since no one understood my questions and explanations and I just had to give up. There was nothing major, but it was something I would have expected to be better in a 4-star hotel. FOOD AND DRINK: 3.5/5 (+) I loved it how they cater to special needs during breakfast: There is almond milk that I absolutely loved, but also lactose-free milk, whole milk, fat-free milk and soy milk. There are also sugar-free products. The coffee machine even had decaf coffee. (-) However, we got bored of breakfast very fast. Sure, there is a lot of choice (different kinds of bread, cold cuts, sweet pastry, egg dishes, yogurts, cereals) and sometimes a tiny bit of variety, but you get bored by the third day. The only real change was the main egg dish - sometimes pancakes, sometimes omelettes, on a few days something else entirely, but really, during a full week, you will encounter everything at least twice. I will concede that breakfast is a lot more difficult to vary than dinner, though. (-) I assure you, I have nothing against coffee machines, but the coffee (any kind I tried, from black coffee to capuccino) did not even taste like coffee. I tried two of the three coffee machines - it always comes out in an odd dark shade of brown and tastes a little like chocolate. The hot water that came out of it was a little brown as well. The actual chocolate was alright. I suspect the tubes have something to do with it. (-) Fresh smoothies during breakfast are great and free of added sugar, but for your own safety, taste the smoothies and milk first. I had one with watermelons gone bad and a glass of soy milk that tasted sour. Speaking of fruits: During breakfast and dinner I had the feeling that I was staring at the same fruits that all week. One peach I saw had a half that was clearly brown and bad, another I ate was brown inside. I stopped eating most of the fruits after a few tries, even though some of what I ate (melons, pears) was fine. Nothing tasted very fresh, though, and the variety was very poor and cheap (apples, pears, peaches, melons, watermelons, bananas), nothing exotic that Spain is known for, like mangos or papayas or chirimoyas. (-) As a matter of fact, the only fresh products during breakfast are at the grill station and have a sign indicated that they are fresh: croissants and sweet bread with chocolate filling. These are there every day, no changes. The large assortment of bread in the middle of the restaurant, on the other hand, seems to be there day and night, day after day, probably only filled up as it is necessary, and not at all fresh. That is probably why there's a toaster there, too. (And a note to guests: Please, PLEASE don't put anything you shouldn't into that toaster. We expect good service from the hotel, we should also show some respect to the hotel and other guests.) (+) Great variety and presentation of food during the evening! I'm not sure what other reviewers had expected, but I saw a change in dishes every single day for a whole week. Sure, some things were always there (like fries), but cold tapas and starters (wonderfully and artistically presented, visually worth a 4-star), main dishes, side dishes and desserts were different every day. There is always at least two kinds of fish, two kinds of vegetables, veal, pork, sometimes chicken or duck and a vegetable soup. Something unique to the day is served almost daily (sushi, ice cream, kebab, ...) of varying quality. (+) The food quality was a mixed bag. I absolutely loved the desserts, especially the cakes, which were soft and came with great variety. A deserved 4-star. People love the chocolate fountain, though that is little more than a bunch of common pastry and sweets which you can dip into chocolate. The warm selection of vegetables, grilled fish and meat was usually tasty as well, though it was nothing you wouldn't find at many other all-you-can-eat buffets. (-) To be honest, however, the only day I'd rate the buffet a true 4-star was a Saturday with lots of seafood (shrimps, scampi, mussels), but in retrospect, that was ONLY because there was lots of seafood. The cold tapas were beautiful, but not to my taste and oddly devoid of spices. The sushi on one day was more like sticky rice and surimi and shrimps on top, probably the worst I've ever had in my entire life. But what irked me the most was that many dishes looked like they were being re-used from breakfast: I have seen the same mushrooms, pancakes and sausages from breakfast during dinner. (+) Drinks during the evening were good and sold at reasonable prices for guests on half-board (6.10 € for half a litre Sangría, 1.80 € for half a litre water). ADDITIONAL TIPS: > Unless you travel during the high season, like to spend all day on the beach or plan on doing lots of day trips, I would not recommend staying in Santa Susanna or Malgrat de Mar for more than a week, as there is virtually nothing for you to explore there. > Babies will have nothing to play with and no space to crawl if they cannot yet walk, so make sure you keep them occupied yourself. > Avoid tourist shops and buy at Carrefour close-by. It's within a mall where you can also buy clothes in an Outlet Store at a much lower price than in the shops near the beach.
Stayed here for a week as part of a hockey tour. Great rooms - clean, bright and comfy. Slept like a log every night I was there. Breakfast/lunch/dinner buffet were all brilliant! Huge choice, something for everyone (including 35 fussy teenagers!) and desserts were awesome. Only downside was I just have put on about half a stone while I was there! Didn't have great weather why we were there but the hotel had plenty room for us to entertain 2 squads worth of teenagers.
Arrived late, stayed as a couple and 2 kids. Place needs double beds and proper pillows that aren't rock solid, especially in a so called premium room Best check online how to get here. it's more like 1.5 hours on train still cheaper than rip off taxis or buses though. Felt a bit rushed when checking in, was a Friday night so bit more liveliness be appreciated. However apart from disappointing start overall we had a good time entertainment good and kept kids amused. Beach half shingle so not best. Food good, buffet was varied could do with tapas or paella though as we are in Spain. Wifi in room.
Aqua Hotel Montagut Suites places you next to Santa Susanna Beach and within a 10-minute walk of Levante Beach. This 186-room, 4.5-star hotel has conveniences like free breakfast, a restaurant, and an outdoor pool. Les Caletes Beach and Parc Francesc Macia are also near this Santa Susanna hotel.
Free breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All 186 air-conditioned rooms provide furnished balconies, minibars, and phones. Flat-screen TVs come with satellite channels. Bathrooms have hair dryers, free toiletries, and bidets. Desks are also included.
Guests staying at Aqua Hotel Montagut Suites enjoy an outdoor pool, a children's pool, and free WiFi in public areas. If you drive, self parking is EUR 5 per night, or you can take advantage of the airport shuttle (available 24 hours) for EUR 24 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a kids' club, a terrace, and a TV in a common area.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 586 reviews