The property was not well maintained outside and had to have maintenance come to look at the A/c and they never did get it fixed. We had to check out early after only one night due to this and the Hotel nor Orbitz would not refund any of the stay!!! Will not be using Orbitz or staying at this hotel ever again.
The orient is aged to the point where it’s beyond repair. Elevator was out for hours on day 2 forcing seniors to struggle up the moldy and musty stairwell .
Thank you everything’s okay
good location; reasonable price; ocean is nice; parking too far from room; visitors look like refugee crisis
The hotel and rooms were pretty decent and clean, not nearly as bad as many other reviews said. The "old part" of the hotel was pretty weather beaten and felt dated, but thats where you get the beachfront rooms so the trade off is worth it. Overall, the hotel was fine, but fell short in several areas. The restaurant and inside bar dont seem to be open. The restaurant is only used for the breakfast buffet, which cost $14 and is the same as the feee
Only good thing about this hotel was location. Room was not clean. Toilet was not cleaned, not enough towels and amenities. Smelly pillows. Parking was ver hard to find.
I would recommend this place for the location and beach, it's a trade off, service not very good and rooms need updating but the location is amazing
Was great đź‘Ť
Absolutely the worst hotel I have stayed at. Room smelled like smoke, vomit in the toilet, broken pool light with no signage for the kids playing around the area, mold and mildew smell, housekeeping just walked into my room to see if I checked out when I was there another night, housekeeping only made 1 bed up, fire alarms going off the last day I was there. Office staff extremely rude and not helpful and refusing to help except send housekeeping again. Obviously they don’t clean toilets and make 1 bed!
The property itself is outdated. The staff is super friendly. The check in process was a little slow, but I didn’t mind since they allowed my to check in an hour early without fuss. The toilet in our room didn’t work and they couldn’t send anyone out until the next morning so that was a tad annoying. There’s plenty to do on the property which is nice just in case the weather is bad. The room and bathroom were clean. Overall I’d stay again.
The location is great. The overall cleanliness of the property is terrible. Visible dirt all around the hotel room and bugs in the bathroom!
I only liked this property because it was downtown & next to the water. It was outdated, could’ve been cleaner & my tv didn’t work. I didn’t like the $100 incidental fee, would rather they have my card number on file IN CASE there was an incident. No early check out & no breakfast. Only pro was the location.
It's an older building it felt like a convalescent home. The heater never worked after they sent someone to check on. The floors felt like sand was never cleaned up. The pool was cold and the jacuzzi didn't turn on. Great location just not what I expected for being so close to a beach and the reviews from others. I didn't make it to my first night and no credit was granted??! Disappointed.
Located in Central City, Emerald Beach Hotel is adjacent to McGee Beach and within a 10-minute stroll of Cole Park. This 368-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9:30 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available once per stay.
Guests of Emerald Beach Hotel have access to an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a conference center, a 24-hour business center, and coffee/tea in a common area.
The property was not well maintained outside and had to have maintenance come to look at the A/c and they never did get it fixed. We had to check out early after only one night due to this and the Hotel nor Orbitz would not refund any of the stay!!! Will not be using Orbitz or staying at this hotel ever again.
The orient is aged to the point where it’s beyond repair. Elevator was out for hours on day 2 forcing seniors to struggle up the moldy and musty stairwell .
Hello Dan,We apologize for the inconvenience you faced during your stay. We are currently working on renovating and upgrading our facilities to provide a better experience for our guests. We sincerely apologize for the elevator outage and any difficulties it caused. Your feedback is valuable to us, and we will take immediate action to address the issues you mentioned.Sincerely,Hotel General Manager.Emerald Beach Hotel.
Thank you everything’s okay
Hello Cora,We're glad to hear that everything is okay. We appreciate your feedback and hope to provide you with an even better experience in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.
Thank you for posting a review, We would like the opportunity to talk and investigate your feedback further.
Hello, Rebecca Thank you so much for your highest rating score towards us! we hope to see you again soon in Emerald Beach Hotel.Sincerely,Hotel General Manager")
good location; reasonable price; ocean is nice; parking too far from room; visitors look like refugee crisis
Hello, Jonathan Thank you for taking the time to share your feedback with us regarding your recent stay. We are glad that you found our hotel to be in a good location, with a reasonable price and a nice ocean view. Regarding the parking situation, we understand that it may have been inconvenient for you that the parking was far from your room. We will be reviewing our parking procedures to ensure that our guests have a more convenient and comfortable experience during their stay. We are sorry to hear that your impression of other guests was not positive. We strive to create an inclusive and welcoming environment for all of our guests, regardless of their background or appearance. Thank you for bringing these issues to our attention. We hope that you will consider staying with us again in the future so that we can provide you with an improved experience.Sincerely,Hotel General Manager")
The hotel and rooms were pretty decent and clean, not nearly as bad as many other reviews said. The "old part" of the hotel was pretty weather beaten and felt dated, but thats where you get the beachfront rooms so the trade off is worth it. Overall, the hotel was fine, but fell short in several areas. The restaurant and inside bar dont seem to be open. The restaurant is only used for the breakfast buffet, which cost $14 and is the same as the feee
Hello, Suzanne Thank you for taking the time to share your feedback with us regarding your recent stay. We are glad to hear that you found our hotel and rooms to be decent and clean, and that you enjoyed the beachfront rooms despite their weathered appearance. Regarding your comments about our restaurant and bar, we apologize for any inconvenience caused. We understand that our guests may have different expectations and needs when it comes to dining options, and we will be reviewing our procedures to ensure that we are meeting our guests' needs to the best of our abilities. We appreciate your feedback, and we hope that you will consider staying with us again in the future so that we can provide you with an improved experience.Sincerely,Hotel General Manager")
Only good thing about this hotel was location. Room was not clean. Toilet was not cleaned, not enough towels and amenities. Smelly pillows. Parking was ver hard to find.
Hello, Hiroko Thank you for staying with us. We are sorry that you were disappointed with our housekeeping. We value your feedback and share it with our housekeeping department, who take it very seriously. Looking forward to see you again soon in Emerald Beach Hotel.Regards,Hotel Manager.
I would recommend this place for the location and beach, it's a trade off, service not very good and rooms need updating but the location is amazing
Hi Scott, Thank you for taking the time to give us your feedback. We value all our customers' opinions and are always eager to improve our services. We hope that you'll come back soon!
Was great đź‘Ť
Hi Joe, Thank you for your feedback. We welcome the opportunity to serve you again in the future.
Hey Carlton,We apologize for the maintenance issues you experienced during your stay and the lack of resolution for the A/C problem. We understand your frustration and disappointment with the situation and will address these concerns with our team to prevent such issues in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.