Mercur Hotel3.0 out of 5.0
Recent guest reviews
The hotel is located in a very good position extremely close to Tivoli park and the central station and other amenities, however by renting a bike - which I suggest and the hotel does - you can really reach any place easily. The room was very cozy and breakfast too, however, I don't understand the design of showers in bathrooms: open showers with just a tent to separate you from the rest of the room, clearly a mess. The staff is very friendly and helpful, especially Magdalena who gave me plenty of information. I would have given 4 stars if the fire alarm didn't ring in the whole hotel at 9.30 am for 10 minutes waking me up after a late party night. I would still recommend this hotel to anybody and I would definitely come back.
The hotel looked much nicer in the pictures then it was. The lobby felt like a motel with the design and the elevators felt like industry elevators. The corridors looked like a ferry and carpets smelled like smoke. the rooms were very basic but clean. Shower was horrible, no pressure in the shower head and water temperature was either too hot or too cold. Breakfast was basic, and was supposed to be included in the price but my friend had to pay for it when he checked out. Only plus was that the staff was very friendly and helpful and the hotel has a nice central location.
Hotel easy to find as opposite vesterport metro station, short walk to Tivoli and central station. Very fast check in and staff very friendly and helpful. Room was meant to be a family room but the settee was opened as a bed was bigger than the double bed however beds were nearly touching at foot of beds as room small. Room clean but carpet shabby, plumbing old, bathroom disappointment as very small and tiles and shower cubicle dated being a step into tiled area with cheap shower curtain that didn't reach bottom therefore floor got wet each time. Only liquid soap supplied (no complimentary toiletries shower cap etc 😟 Lift old and very small, Breakfast limited only fruit today was apples! Basic other items nothing special or very appetising. Beds comfortable, pillows ok but duvets too small (two individual duvets on double bed). Not enough mirrors in room and no drawers at all. Purchased two bottles of water from reception at cost of 25kk very expensive. Staff very nice and helpful and efficient
Almost a Mercure because we really thought it was an actual Mercure Hotel (Accord Hotel group). It was far away from it. Behind a well presented hotel on the web page, we've been quite disappointed when we tried to take a shower. Almost no pressure and no hot water at all the first night. Second day, the housekeeping went to "fix" this up, better say duck taping it. We had a bit more pressure but the hot water was still nowhere to be found (slightly above body temperature). Last day as well, slightly below body temperature. Despite the complains, the reception told us that they might have a pump problem and we're not the only one who noticed it...thanks, guys! No apologies and no refund whatsoever... All in all, far too expensive for the service. The second star remain for the breakfast which was average but acceptable.
Hotel is a bit shabby, but very helpfull and friendy staff, breakfast disspointment. We had a family room for 4 adults, doublebed was ok (flat pillows) but the sofabed was not ok for adults. We asked for extra mattress on top of it, and it was arranged. We had no problem with noise, altought the railway was just at front of our room. Room was a bit warm, with poor air conditioning. We had to open the window at evenings for a while, just to get some fresh air. Bathroom was spacious and clean. Just one bin, there should have been two. Safety and fridge in the room, also kettle. Breakfast was not good. Bread wasn´t fresh, and the ham was a bit smelly. But you get your cup of coffee there, and perhaps a brunch in a nice place somewhere later on.
This hotel is located across from a railway station so easily accessible. The staff on the front desk were very friendly and helpful. The bedroom was clean and comfortable and the breakfast offered a range of opportunities for people on different diets. The bathroom was rather small and the shower lacked power.
Originally thought it was a good hotel since it's located just across e metro. But planning for maintenance works with heavy drilling and knocking at 7.30am doesn't sound quite right. Despite 4 phone calls in a span of 45 min, the exasperation from the receptionist receiving the calls seems to be more than us who are undergoing the immense disturbance directly above our floor. Whilst it's barely acceptable not to have eye contact or smile when the guests are back to the hotel, the multiple responses from the recept to the morning situation clearly demostrates that their service needs to be reviewed.
Position close to central station is convenient. Rooms is quite small but functional with a good desk, oldish bathroom with shower curtain. Good cleaningness in general. Front room are noisy due to railways in front. Standard breakfast, bycicles available for guests.
I'd describe this hotel as ok. Location wise it is convenient but not very sightly (It's close to a rail link but the area looks run down). The hotel looks and feels very dated but it's comfortable. The rooms are about the size you would expect for a city dwelling. The bed was comfortable and there was plenty of storage for a city break sized luggage set up; breakfast was also very tasty. The bathroom was ill configured; the floor flooded everytime you used the bath shower but the wet room set up meant that this wasn't a major inconvenience. Like I said at the start... overall not bad, but not great. Would recommend for a flying city visit, but if you're seeking modern comfort and a pretty location I'd look elsewhere.
Not the hotel's fault but if you are a light sleeper avoid this hotel. Trains running into Copenhagen station run slowly past very close to the front of the hotel with wheels screetching to put the teeth on edge. Very uncomfortable and starting around 5am. Otherwise a quite untidy and unclean breakfast room added to the hugely expensive stay.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 953 reviews