Skip to main content
Beginning of main content

Recent guest reviews

Location of hotel was a short distance from shopping and restaurants. Well maintained area. Hotel does not have complimentary WiFi.

Very conveniently located to everything and spacious rooms. Friendly staff

Everything about it was awesome except how cold the pool was.

Very disappointed i was charged for internet. The price I paid for hotel stay , it should have included internet

We had a very poor experience from start to finish. We sent a message to the hotel through the ORBITZ app which was never responded to. When we arrived at 1:30, we were turned away From check in as they stayed at our room was not clean yet. We were turned away at 4:30 PM, 30 minutes after check in, finally checked in at 5:20, as they said the room was clean. Room 600 had glasses outside the room, food stuck to the floor in the bedroom, broken dresser drawer, Mold and rust around inside and outside of shower. I shutter to think what the room looks like before they attempted to clean it if that is what they felt clean was. At breakfast the next morning, an African-American gentleman stated he had still not been helped, The waitress dismissively stated he had been helped, and I had to advocate for him just to get his name put on the list to be seated at a table. Trash lying around the property on the grounds, so it seems that they are struggling to keep the place up. It created a very stressful weekend for us, would not recommend this hotel, will be recommending to our circles not to select this hotel, will never return to this hotel, will not be staying at a Marriott in the future. With the amount of money that we spent on this hotel, I felt completely ripped off and I’ve never felt that way staying at a hotel before. Extremely disappointing.

Greeted as we walked in, everything was in place and clean, the elevators were even clean and didn't have any odors. Our room was spotless and comfortable, the room didn't have any cleaner / heater / smoke or mustiness odors. It was quite pleasant.

There were no shelves or dresser drawers to unpack any clothing. There was very poor lighting that was impossible to apply makeup. The shower controls were very difficult to figure out and we never could turn on the hand held shower so forced to use the rain head. There is no door on the toilet separating it from the shower and sink. It seemed designed for male business travelers.

New building. Clean. Charge for WiFi and easily accidentally added. I left some items and very poor response on lost/found process.

Very clean and modern, excellent facility. Hotel is also new. Very friendly staff.

Nice, new hotel with stylish interiors. Highly recommend!

Great place to stay close to The Shoe. Made our trip well worth the drive. Plenaty of options for food and drink either at the hotel or around it

Beautiful and Brand New! Loved this place! The staff was amazing and it was very comfortable. Awesome location and convenient to area attractions.

Just opened 3 days ago. Located in very quiet area.

Altair Parkway Westerville OH

Hotel highlights

  • Free parking
  • Onsite dining
  • Indoor pool
  • Fitness center

Located within a leisurely stroll of OhioHealth Westerville Medical Campus, Renaissance Columbus Westerville-Polaris Hotel is within a few miles (5 km) of Polaris Fashion Place. This 3-star hotel has 222 rooms and welcomes guests with a restaurant, an indoor pool, and free self parking.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

All 222 rooms feature refrigerators, coffee makers, and safes. 55-inch flat-screen TVs come with digital channels, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Built in 2018, the brand new Renaissance Columbus Westerville-Polaris Hotel offers an indoor pool, a fitness center, and WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a business center, free newspapers, and a terrace.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking, View

2 Queen Beds | Sleeps 4

Guest reviews for Renaissance Columbus Westerville-Polaris Hotel

Everyone (8) Couples (1) Family (9)
5
Family Family

Location of hotel was a short distance from shopping and restaurants. Well maintained area. Hotel does not have complimentary WiFi.

By on Mar 22, 2021

Review comment responded on Mar 24, 2021

Dear Anonymous, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Ralph Mordocco General Manager

5
Family Business Business

Very conveniently located to everything and spacious rooms. Friendly staff

By on Feb 24, 2021

Review comment responded on Feb 25, 2021

Dear Anonymous, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Ralph Mordocco General Manager

5
Family

Everything about it was awesome except how cold the pool was.

By , from Columbus, OH on Sep 1, 2020

Review comment responded on Sep 2, 2020

Dear Akilah, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Ralph Mordocco General Manager

2
Family Business Business

Very disappointed i was charged for internet. The price I paid for hotel stay , it should have included internet

By on Aug 11, 2020

Review comment responded on Aug 11, 2020

Dear Anonymous, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We offer complimentary internet to Bonvoy members with qualifying stays. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Ralph Mordocco General Manager

1
Family

We had a very poor experience from start to finish. We sent a message to the hotel through the ORBITZ app which was never responded to. When we arrived at 1:30, we were turned away From check in as they stayed at our room was not clean yet. We were turned away at 4:30 PM, 30 minutes after check in, finally checked in at 5:20, as they said the room was clean. Room 600 had glasses outside the room, food stuck to the floor in the bedroom, broken dresser drawer, Mold and rust around inside and outside of shower. I shutter to think what the room looks like before they attempted to clean it if that is what they felt clean was. At breakfast the next morning, an African-American gentleman stated he had still not been helped, The waitress dismissively stated he had been helped, and I had to advocate for him just to get his name put on the list to be seated at a table. Trash lying around the property on the grounds, so it seems that they are struggling to keep the place up. It created a very stressful weekend for us, would not recommend this hotel, will be recommending to our circles not to select this hotel, will never return to this hotel, will not be staying at a Marriott in the future. With the amount of money that we spent on this hotel, I felt completely ripped off and I’ve never felt that way staying at a hotel before. Extremely disappointing.

By , from Columbus on Jul 12, 2020

Review comment responded on Jul 12, 2020

Thank you for your recent stay and feedback. Your comments have been shared with our team to improve service and products for our guests in the future.

5
Partner Couples Family

Greeted as we walked in, everything was in place and clean, the elevators were even clean and didn't have any odors. Our room was spotless and comfortable, the room didn't have any cleaner / heater / smoke or mustiness odors. It was quite pleasant.

By on Dec 17, 2019

Review comment responded on Dec 17, 2019

Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Westerville. Thank you for staying at the Renaissance Columbus Westerville-Polaris Hotel and we hope you choose to stay with us whenever your travels bring you back to Westerville. Sincerely, Ralph Mordocco

3
Family Family

There were no shelves or dresser drawers to unpack any clothing. There was very poor lighting that was impossible to apply makeup. The shower controls were very difficult to figure out and we never could turn on the hand held shower so forced to use the rain head. There is no door on the toilet separating it from the shower and sink. It seemed designed for male business travelers.

By , from Westerville on Sep 5, 2019

Review comment responded on Sep 6, 2019

Dear Carolyn, We are delighted to have been your chosen hotel during your recent stay in Westerville. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Renaissance Columbus Westerville-Polaris Hotel and we hope you choose to stay with us whenever your travels bring you back to Westerville. Sincerely, Ralph Mordocco ralph.mordocco@concordhotels.com

2
Everyone

New building. Clean. Charge for WiFi and easily accidentally added. I left some items and very poor response on lost/found process.

By on Jul 31, 2019

Review comment responded on Jul 31, 2019

Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Westerville. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Renaissance Columbus Westerville-Polaris Hotel and we hope you choose to stay with us whenever your travels bring you back to Westerville. Sincerely, Ralph Mordocco ralph.mordocco@concordhotels.com

5
Everyone

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Thank you for your feedback and recent visit

5
Everyone

By on May 14, 2019

Review comment responded on May 17, 2019

Dear Guest, We appreciate your review. Your valuable feedback is of great importance to and allows us to monitor and continually improve our property. Thank you for staying with us and we hope to have an opportunity to serve you again. Best, Ralph Mordocco

Renaissance Columbus Westerville-Polaris Hotel

409 Altair Parkway, Westerville, OH 43082
url importing http://www.orbitz.com/Columbus-Hotels-Renaissance-Columbus-Westerville-Polaris-Hotel.h21123357-p2.Hotel-Reviews
There was an error importing /Columbus-Hotels-Renaissance-Columbus-Westerville-Polaris-Hotel.h21123357-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Columbus-Hotels-Renaissance-Columbus-Westerville-Polaris-Hotel.h21123357-p2.Hotel-Reviews