I made a reservation to stay in what was advertised as a "4 bedroom house that sleeps 12" in Columbia, TN. ("Snow Creek Retreat 20 minutes South of Franklin").When my wife arrived at the property on Thursday, June 4, the house was unlocked. My wife immediately felt unsafe as this house is in a very remote location and she had no cell or internet service. The house being unlocked on our arrival was unacceptable. When my wife walked through the house she was disappointed in the lack of 4 bedrooms (as advertised) and one of the beds in 1 of the bedrooms had a mattress that is so thin that it is unsleepable. She immediately left the house, drove 15 miles where she could get cell signal, and tried to call the owners. She was unable to reach the owners because they had an automated voicemail that said, "The number you are attempting to call is not taking calls at the moment." My wife returned to the house, did a video showing the lack of 4 bedrooms and the bedroom that is unsleepable. We emailed that video to VRBO. The agent from VRBO then tried to connect me on the phone with the owner and again the owner was unavailable. I will say the support staff from VRBO has been fantastic and did provide me with a full refund and cancellation based on all the information above.