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Recent guest reviews

Very nice view

Property seemed very busy and unsafe during the night unsafe neighborhood room smelled like smoke.

The beds are awful. They didn’t have sheets for the pull out bed and when requested they said they had none available. The made to order breakfast was a joke. Get there early or you don’t get hot food.

The rooms are in need of update. the sofa was on the floor when you sit down. Dust and dirt around the carpet and the baseboards. Bath tub was full of sludge from stopped up drain. Went to get plastic bag from ice bucket, it was half full of water. This was not a good stay.

For the price of the suite, the room was filthy dirty. Mold on in the shower, toilet was wobbly, air filter was so dirty, the refrigerator was hot, the air conditioner didn’t work, and the towel rack kept falling apart. Went to the front desk to see if they would repair it. Came back that afternoon and no resolutions made. So we got another hotel, way cheaper and much much cleaner. I don’t recommend staying at this location. Don’t waste your money on them. If they didn’t care to fix the issue, don’t bother caring on staying with them.

The structure was nice, in a convenient location. Hotel did not allow you to change temperature in room also the shower water was warm for about 3 mins and went cold

Price due at hotel differed from the Orbitz quoted price. Front staff was not overly accommodating when I mentioned the room didn’t have the Lysol-cleaned sticker. Room also was only stocked with one bath towel.

The property looked run down. The indoor pool area had the hot tub removed and had no air circulation so it was hot and muggy. The staff was friendly and helpful

There was a LOUD partying going on in the adjoining room until after midnight. LOUD music and people hollering and talking loudly. Had to call the front desk and they did finally did come to tell them to stop the party. Some hollering girls did intermittently happen aftterwards, but was able to get to sleep. As loud as the music/noise was originally, I am surprised that not hotel staff could hear. Had to ask for toilet paper another day; they did not put any when cleaned the room.

The staff was friendly and helpful. The room 324 smelled of urine.

Location was great, right near Riverbanks Zoo. Our first night, we were put in a smoking room. They refused to honor the reservation we had, and were not willing to help me figure out what happened and how to fix. I had to spend forever on the phone with Orbitz. Thankfully Orbitz was able to speak to them, and get the reservation corrected for the remainder of our stay. This felt more like a motel than a hotel. All of the rooms face an open atrium, where they serve breakfast, so you hear that from every room first thing in the morning.

Our room smelt terrible absolutely disgusting the pool was filthy it had dead spiders in the bottom of it and the free breakfast was about the worst food I’ve had. Will definitely never stay there again!!!

Stoneridge Dr Columbia SC

Hotel highlights

  • Walking distance to Riverbanks Zoo and Garden
  • Free continental breakfast
  • Onsite dining
  • Indoor pool

Embassy Suites Columbia - Greystone places you within a 10-minute stroll of Riverbanks Zoo and Garden and Three Rivers Greenway. This 3.5-star hotel has 218 guestrooms and offers conveniences like free breakfast, an indoor pool, and a fitness center.


Dining

Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

The 218 accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels and Netflix. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Microwaves, refrigerators, and coffee makers are other standard amenities.


Property features

Guests staying at Embassy Suites Columbia - Greystone enjoy an indoor pool, a fitness center, and WiFi in public areas. Self parking is available for USD 8.00 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

One King Bed, Non-Smoking, Accessible

1 King Bed | Sleeps 4

Special, One King Bed, Smoking

1 King Bed | Sleeps 4

Premium Suite, 2 Double Beds (Wellness)

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Corner

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites Columbia - Greystone

Everyone (17) Couples (3) Business (1) Family (9)
4
Partner Couples

Very nice view

By on May 17, 2021

Review comment responded on May 18, 2021

Dear Anonymous, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Charles Johnson General Manager

2
Family

Property seemed very busy and unsafe during the night unsafe neighborhood room smelled like smoke.

By on May 4, 2021

Review comment responded on May 4, 2021

Dear Anonymous, We are so sorry that you did not enjoy your visit. We live and work in this area and find it to be very safe overall. We appreciate your feedback and thank you for staying with us. Sincerely, Charles Johnson General Manager

2
Family with small children

The beds are awful. They didn’t have sheets for the pull out bed and when requested they said they had none available. The made to order breakfast was a joke. Get there early or you don’t get hot food.

By on Apr 2, 2021

Review comment responded on Apr 4, 2021

Dear Anonymous, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Charles Johnson General Manager

5
Everyone

By on Mar 29, 2021

Review comment responded on Apr 10, 2021

Dear Anonymous, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Charles Johnson General Manager

2
Partner Couples Family

The rooms are in need of update. the sofa was on the floor when you sit down. Dust and dirt around the carpet and the baseboards. Bath tub was full of sludge from stopped up drain. Went to get plastic bag from ice bucket, it was half full of water. This was not a good stay.

By on Mar 26, 2021

Review comment responded on Apr 2, 2021

Dear Anonymous, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Charles Johnson General Manager

1
Family with small children

For the price of the suite, the room was filthy dirty. Mold on in the shower, toilet was wobbly, air filter was so dirty, the refrigerator was hot, the air conditioner didn’t work, and the towel rack kept falling apart. Went to the front desk to see if they would repair it. Came back that afternoon and no resolutions made. So we got another hotel, way cheaper and much much cleaner. I don’t recommend staying at this location. Don’t waste your money on them. If they didn’t care to fix the issue, don’t bother caring on staying with them.

By on Feb 27, 2021

Review comment responded on Mar 9, 2021

Hello and thank you for choosing Embassy Suites on your recent visit to Columbia. I apologize for not meeting your expectations during your visit and bringing your issues to our attention. I will address your concerns with our team and we promise to make it right moving forward. We hope to earn your trust on your next visit.

3
Family

The structure was nice, in a convenient location. Hotel did not allow you to change temperature in room also the shower water was warm for about 3 mins and went cold

By on Feb 22, 2021

Review comment responded on Mar 9, 2021

Hello and thank you for choosing Embassy Suites on your recent visit to Columbia. Thank you for bringing your concerns to our attention and we promise to make it right moving forward. We look forward to hosting your next stay!

1
Everyone

By on Nov 30, 2020

4
Everyone

By on Nov 5, 2020

Review comment responded on Nov 16, 2020

Welcome and thank you for choosing Embassy Suites on your recent visit to Columbia. We were delighted to serve you and welcome your return! Please let us know how we can make your next stay exceptional!

3
Family

Price due at hotel differed from the Orbitz quoted price. Front staff was not overly accommodating when I mentioned the room didn’t have the Lysol-cleaned sticker. Room also was only stocked with one bath towel.

By , from Grovetown, GA on Aug 9, 2020

Embassy Suites Columbia - Greystone

200 Stoneridge Dr, Columbia, SC 29210-8010
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