Mercure Hotel Köln City Friesenstraße4.0 out of 5.0
Recent guest reviews
Excellent location, 20 minutes walk from the station and cathedral. Close to bars, resturants and a beer cellar. Windows effectively soundproof. Breakfast provided quantity and variety needed for a day's sightseeing.
Mercure koeln city -Unfriendly & arrogant receptionist - Unable to find reservation - online check-in not processed by hotel - Very very noisy room - pre arranged late check out not honoured - extra charges added at reception - don't fall for low online room rates on accor.com Arrived to find that the hotel had not processed our online check-in, the receptionist unfriendly & arrogant and hardly looked up from the computer screen.We'd booked and pre paid online, checked,-in online as an AClub member and had the printed confirmation from but the receptionist ignored all this and made us complete the entire check in process again including ID and taking a further credit card deposit. She was having a conversation with a colleague in the back office at the same time as trying to check us in. After 30 minutes of standing at the desk we finally got checked in. The room was on the main road and very very noisy. The traffic runs all night and the hotel is on a part street with noise, shouting and drunk people laying in the road 24 hours.It was impossible to get any sleep. I had pre arranged late check out. This wasn't honoured by the hotel. Housekeeping burst into the room twice at 10am. The house keeping manger then came banging on the door. Even after explaining we had late check out and showing details from Accor central reservations, the hotel manager called the room and demanded we leave immediately. Overall, absolutely appalling service and not worthy of 4 star. Such a shame when staff are so nasty.
I really enjoyed this Hotel in Cologne it was a perfect city center location. It was a really nice hotel, very nice rooms, very clean.The staff were amazing, very helpful and nice. This street at night came to life, with bars full of people having a great time and we were lucky our room was at the back of the hotel. If you are a young person you would love to walk out the front and the party starts!! I would return to Cologne and to this Hotel!
Stayed here one night in August. It was the cheapest one in the area at that moment. Furniture, style and bathroom are really outdated. It needs an upgrade. Anyway I was in a silent part of the hotel, no noise in early morning. If it is always a bit cheaper as the surrounding hotels it is value for money
Stayed here after doing a 'bike and barge' from Amsterdam to Cologne. This was such a nice hotel and wonderfully located in a nice area close to the old town, Dom, shopping, really centrally located. I arrived early in the morning and they were able to accommodate me with a room right away, but would have been able to store my suitcase until the time was right if a room wasn't ready. The staff were very friendly, even the dining room attendant at breakfast remembered my name several hours later! I was very pleased with this hotel, comfort and kindness were top notch.
We booked this for the start of our German trip, hotel is short walk from main town, rooms are reasonable size, breakfast has very good choice but the noise from the clubs and bars around and next door is very loud. Our room was at the back but with all the windows closed you could hear the booming music still. We did mention this to reception and they just said yes it is noisey, when we asked what was the cut off time for stopping we were told 0500am, so we were 'lucky' as on the worst night it stopped around 0300. The wifi was also not very good and hardly ever worked so would not be very good for businesses guests if they wanted to work. It did have a garage which was a bonus to put the car as this part of the town is very restricted for parking.
As there was a fair in Cologne, Pullman Hotel (our first choice) sent us to Mercure Friesenstrasse where we booked their last remaining room which was a suite. Although the suite was spacious and we were located on the 7th (and top) floor, we found that: 1. There was a bad odor (smelt of sewage) that greeted us in the elevator, permeated the 7th floor hallway and also part of our room; 2. Our windows were ineffectual against the noise from the bars in the neighbourhood, especially on Friday and Saturday nights (when loud music played till 5 am); 3. Wifi signal was so weak that conducting business was a frustrating enterprise (the problem was not fixed even though we complained many times during our one week stay); and 4. There was no in-suite safe. Good points: The breakfast was decent and the staff, generally, were nice and tried to be helpful (but were in the end were ineffectual).
Me and my girlfriend stayed at this hotel for a weekend in August. We got a room on the fourth floor to the street side. The hotel staff was nice during the the check in and check out. The room was clean but the facilities where a bit outdated. The shower was integrated in the bathtub. Because of the high side walls the access was a little bit strenuous and could be a problem for elder people. The worst thing came at the evening. The hotel lies on a street with many bars and clubs that are playing loud music until the early morning hours. Because it was weekend during our stay we had loud music and party people screaming and singing. The windows of the room were soundproofed but that was far not enough. We had to sleep with soundproofs in our ears the whole night! Due to other reviews we didn't take the breakfast in the hotel. There are many bars and cafes in the near that are offering breakfast. If you're searching for a relaxing stay I strongly NOT recommend this hotel because it's very loud at this location. If you like the night life and parties the hotel may be good for you.
Never stayed in the Mercure before but decided to try it out this time - what a fantastic location and great rooms for the price! We will definitely stay here again! Tip = use the public car park on the main street - Friesenwall - ~€10 per day vs €25 for the hotel car park
My husband mistakenly booked 1 instead of 2 pax in the hotel and the concierge wasn't helpful in upgrading us. She was very cold and just pointed out the mistake repeatedly. We paid for the BAP package but was never given high spend internet access voucher. When we asked to have it taken out of the invoice, the hotel reception said they couldn't help and just said they didn't understand why we were not given a voucher. There is no gym. Parking is expensive. The noise from the street can be heard from our room. On our first morning, we walked out to see police and paramedics around a bloodied man lying right at the doorstep of the hotel. Really creepy and I wouldn't recommend this to friends especially to families.
- Walking distance to Volkstheater Millowitsch and Cologne Cathedral
- Free WiFi in rooms and public areas
- Onsite dining
- Laundry facilities
Mercure Hotel Köln City Friesenstraße places you in Altstadt-Nord, within a leisurely stroll of popular sights such as Volkstheater Millowitsch and Cologne Cathedral. This 103-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Located in central Cologne, the hotel is also near Romano-Germanic Museum and Wallraf-Richartz-Museum.
This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All of Mercure Hotel Köln City Friesenstraße's 103 air-conditioned rooms provide free minibar items, refrigerators, and coffee makers. Flat-screen TVs come with digital channels, and guests can stay connected with wired Internet and free WiFi. Bathrooms have hair dryers and free toiletries. Free bottled water, phones, and desks are also standard.
At Mercure Hotel Köln City Friesenstraße, guests have access to free WiFi in public areas, 4 meeting rooms, and a computer station. Self parking is offered for EUR 18 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free newspapers, a terrace, and laundry facilities.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 794 reviews