Mercure Hotel Köln City Friesenstraße4.0 out of 5.0
Recent guest reviews
I was absolutely disappointed about my stay. As a loyalty member of Accorhotels, I have never felt treated so poorly as in this hotel. Despite I had the "standard room", I did not expect such an outdated room. It was dusty and in the shower there was a can of used shower gel from the previous guest. The floor lamp was defective too. For almost 100 euro per night I at least expect a clean room. The service is also poor. The express check-in and express-check out, a service they offer, is not working. According to the staff, it never worked. So there is a nice express desk at the reception, but apparently it's only for show. Breakfast is 24 euro per person, while there are many excellent (and better) alternatives in the near surroundings. If you have any complaints, the staff won't help you. If you write about your complaint after your stay to the hotel management, they don't respond to it. In the end, I was also slightly overcharged. It was absolutely disappointing. There are many other hotels in the environment that will give you better service, because it can't be worse.
Nice quyiet mercure, near dom. (5-8min quickly walking) Room was same as any mercure, maybe littlebit old. Staff was only working. Cellar is parking, this few plus points. Maybe we choise this hotel again.
This is the first visit Cologne and this hotel. The hotel is an older building (building from around 1980) but all felt new, clean and well maintained. The income hall and lounge is somewhat too small in my opinion, but on the other hand the bar is rather large, with enough space to sit. The staff members were well prepared on our visit, I got without asking all the benefits from my loyalty status. The bartender was very helpful and the stay at the bar was nice. On the restaurant and kitchen I have one remark, the chef needs to get better awareness and knowledge on food allergies so the guests are served a proper mail. The room felt again nice, clean and well maintained, all accommodations were working properly. Our room was located on the street side and we didn't have any problems with the street noise even during the weekend. Overall, when we visit Cologne again, definitely we will stay again in this hotel
An excellent location for shopping and sightseeing all within a few minutes walk. Hotel very clean and comfortable with good central heating as it was cold weather. Very good and enjoyable breakfast selection cooked and continental. Friendly helpful staff. Nice bar good Happy Hour and excellent quality bar food. Bar staff very friendly and helpful. Nice quiet hotel. Thanks for a lovely stay.
I stayed while visiting the messe Staff were friendly enough on check in which was very late due to flight delays. The check in staff did advise that breakfast was 24 euro followed by there are plenty of other options nearby and they would pay that per week not per day. Of course they are right this chain does over charge for breakfast especially considering we were trade fair rates over £200 per night. Having a free minibar was great. The room was clean and comfortable and the room was quiet given the city centre location. Some of the areas were a bit dated and the bath tap was dripping On check out I accidentally pulled out my pass to the fair which the receptionist said oh that means I do not have to pay the tourist tax, but they never asked if we were there for the fair or not and sure enough the rest of the party were charged the tax. I think they should have asked given the nature of our party and the fact the fair was on with the rates to match
I would like to share our recent experience staying at Mercure Hotel Koeln City Friesenstrasse which took place on December 30, 2017. Both of me and my wife decided to reach the hotel using the underground train this time : We both were heading to Friesenplatz U station and surfaced to the street level immediately. It took us quite a while to figure out which was the right direction to go but the hotel was basically located within 200 metres from Friesenplatz U station. Friesenstrasse is a small street and it is really an ideal location for this particular hotel. Upon reaching the hotel, we immediately proceeded with check-in. To our surprise, despite the fact that the hotel was fully occupied, they allowed us to proceed with early check-in, which was really nice. The hotel lobby was quite small and very simple yet well maintained. We went to our (privilege) room. Upon entering our room, we both really liked our room. Yes, we did understand that this was not a new hotel property but the room layout, as well as the interior furnishings, gave us a feeling that this hotel had a class on its own. It was well maintained and we both immediately fell in love with the room. Breakfast in the morning was excellent although the breakfast spread was slightly below our expectation (we expected more selection) but someone could tell they served quality food in their breakfast area. Our stay was almost perfect and I almost rated the hotel as 4 stars' hotel but the following incident stopped me from doing so. I almost rated it as 2 stars' but I believe it was not fair for other hotel staffs who were so friendly and helpful in front desk, housekeeping and restaurant's area. After having breakfast, we both would like to spending more time in our hotel room. Prior to our arrival, I sent an e-mail to the hotel management and someone from the upper management replied and she was telling us "...the hotel is almost sold out for new year’s eve and it therefore might happen that a late check-out cannot be offered". We took our chance and approached front desk counter after having breakfast. A female receptionist (Yvonne Bertrand) surfaced from the back office with a "folded" face (unpleasant expression) and messy hair as if she didn't get any sleep the whole night. Right after I finished talking to her about having the possibility of having a late check-out, she started shaking her head and at the same time, she started saying repeatedly "it was impossible". It was very rude, selfish and only could be found in an individual who had no manner in her life. Her attitude almost ruined our holiday mood. Even my wife who was a lot more patient than me, she could not understand why she was demonstrating such an attitude in front of us without any clear reason. We didn't even force her to grant us a late check-out but once again, we got sick of her attitude. To make things worse, she kept doing this in numerous occasions during the day when we left and pick up our luggage in the storage room. She didn't even say a single word to us at all !!! Despite having such a bad experience, this particular hotel is still a good hotel but I decide to stay away from this hotel until I get assurance the hotel management will rectify and prevent the same thing from happening again in the future. She forgot that she was working for a big hotel chain (one of the biggest in the world) and again, her behaviour didn't reflect high standard of hospitality offers in any of the hotel property managed by this big hotel chain. I rarely gave a bad review to a hotel provided they treated their guests right. For us, not every hotel can perform well when it comes to service and/or room condition but I believe none of hotel staffs have the right to treat their guests with rough behaviour or bad attitude as what they offer is basically accommodation with service. Her behaviour was really bad so that we both decided to check out from the hotel much earlier than 12:00 pm. IMHO, her action could not be justified for whatever reason and I hope the hotel management would look into this issue from their cctv camera that day. Apart from that incident, the famous Koeln Cathedral can also be reached within 15 minutes walk from the hotel which makes this hotel an ideal base to explore the city. The famous shopping street Schildergasse can also be reached within 12 minutes of easy walk. Will I recommend this hotel ? I am sure you can easily guess my answer...
The stink in the room and even entrance was terrible it dosen´t help to open window. We have booked this hotel for the last 3 years and these times was we satisfied. The problem with the smell we really hope you fix.
Unfortunately we stayed at the Mercure for 6 nights. In all public areas you are overwhelmed by a strong smell of sewage. It smells so bad, but whilst the staff did have an explanation for the smell, they were not prepared to do anything for us as disappointed inconvenienced guests who are forced to inhale the smell. The place is looking a bit tired now, although the corridors have had new carpets that weirdly look like cobble stone floors. The room was pretty small and basic. Breakfast was €24, way too expensive. Everything is overshadowed by the smell, which hits you as you walk in the door. Terrible.
Not the greatest welcome but overall great hotel, Check in is from 3pm and we arrived early at around 12. The receptionist said the room was available, great :) but then proceeded to try and sell us a premium package for 10 euros. We could only get access to the room if we paid the fee. We didn't, we left the luggage in the locker room free of charge and returned at 3pm. Room 511 - Double room (2 people) Nice clean room / Lots of space especially for a city break hotel. Only downfall was NO AIRCON and it was extremely stuffy at night. Had to sleep with the window open even though it was December. Lots of plug sockets. Tea / Coffee facilities replaced daily (paper cups and plastic stirrers) Spoons would of been helpful though. However ideal for taking drinks out with you. Mini bar is free and also replaced daily - ours contained - 1 bottle coke / 1 bottle water / 1 beer. No Iron in the room, not sure if one is available as didn't require one. Decent size bathroom. Shower & Bath. Well lit mirror in the bathroom. (Mini shampoo / bodywash replaced daily) Decent hairdryer in the bathroom. Hotel arranged a taxi for us back to the airport as our flight was so early we couldn't use public transport - very efficient and nice taxi service that they used. Cost 40 euros. (Night rate was applied to this due to the time) Breakfast - N/A (we didn't have it) 2 lifts available in the hotel City tax is payable on check out - ours was just over 8 euros for 3 nights. Overall very good hotel and would stay again. Lots of bars and restaurants in the surrounding area however its a good 15 min walk to the old town / River area. There is a fabulous cocktail bar just 4 mins walk away from the hotel called Seiberts (rated of the top 10 cocktails bars in the world) and a lovely Italian called Bella Italia (not the UK chain) a small independent restaurant not far away. Fabulous food at great prices.
The hotel is located near to metro station, and also has a supermarket and drugstore very close. The staff is great, kind and helpful. The breakfast is very good with a lot of options. The beverages in the minibar are for free, that was awesome! The room are ok, they need to be refurbished, The only negative point was the mattress, it was very bad, to soft and the pillows wasn't good. But we had a very good time in Köln
Reviews from Trip Advisor
73.0% of guests recommend this hotelTotal of 843 reviews