Mercure Hotel Köln City Friesenstraße4.0 out of 5.0
Recent guest reviews
As there was a fair in Cologne, Pullman Hotel (our first choice) sent us to Mercure Friesenstrasse where we booked their last remaining room which was a suite. Although the suite was spacious and we were located on the 7th (and top) floor, we found that: 1. There was a bad odor (smelt of sewage) that greeted us in the elevator, permeated the 7th floor hallway and also part of our room; 2. Our windows were ineffectual against the noise from the bars in the neighbourhood, especially on Friday and Saturday nights (when loud music played till 5 am); 3. Wifi signal was so weak that conducting business was a frustrating enterprise (the problem was not fixed even though we complained many times during our one week stay); and 4. There was no in-suite safe. Good points: The breakfast was decent and the staff, generally, were nice and tried to be helpful (but were in the end were ineffectual).
Me and my girlfriend stayed at this hotel for a weekend in August. We got a room on the fourth floor to the street side. The hotel staff was nice during the the check in and check out. The room was clean but the facilities where a bit outdated. The shower was integrated in the bathtub. Because of the high side walls the access was a little bit strenuous and could be a problem for elder people. The worst thing came at the evening. The hotel lies on a street with many bars and clubs that are playing loud music until the early morning hours. Because it was weekend during our stay we had loud music and party people screaming and singing. The windows of the room were soundproofed but that was far not enough. We had to sleep with soundproofs in our ears the whole night! Due to other reviews we didn't take the breakfast in the hotel. There are many bars and cafes in the near that are offering breakfast. If you're searching for a relaxing stay I strongly NOT recommend this hotel because it's very loud at this location. If you like the night life and parties the hotel may be good for you.
Never stayed in the Mercure before but decided to try it out this time - what a fantastic location and great rooms for the price! We will definitely stay here again! Tip = use the public car park on the main street - Friesenwall - ~€10 per day vs €25 for the hotel car park
My husband mistakenly booked 1 instead of 2 pax in the hotel and the concierge wasn't helpful in upgrading us. She was very cold and just pointed out the mistake repeatedly. We paid for the BAP package but was never given high spend internet access voucher. When we asked to have it taken out of the invoice, the hotel reception said they couldn't help and just said they didn't understand why we were not given a voucher. There is no gym. Parking is expensive. The noise from the street can be heard from our room. On our first morning, we walked out to see police and paramedics around a bloodied man lying right at the doorstep of the hotel. Really creepy and I wouldn't recommend this to friends especially to families.
Friesenstrasse, Cologne. Just look at the map. The area is dominated by bars, pubs and breweries. Friday and Saturday nights on this street is a huge festivity that lasts deep into the late night. Nevertheless, this area, just two stops by U5 line to the Railway Station, is a home of this hotel. Fortunately, despite being in epicenter of partying, hotel has very good sound isolation and when the windows are closed, the noise is blocked to very good extnet. When we arrived, it was rather hot and we at first struggled to get Air-Conditioning going but the staff helped us to put it into right mode. If you expect that A/C here has some remote control with digits on display, you are very wrong. The hotel uses some old-looking A/C outlet with a remote connected to it by a long cable (depicted). The remote is rather cryptic, but just to save you time: the coldest setting is "7". The man from the hotel told us strange things, that heat is uncommon to this place and not all the rooms are equipped with A/C. On the other side of the building there ain't no AC. Why? These rooms do not face pubs and therefore are quiet. In our side of the building, they had to put an A/C because it would be impossible to sleep with open windows due to the noise. We find these explanations pretty funny: we came to Colonge many times before and it is always hot in July - no use to convince us otherwise. After the manager helped us to understand the A/C remote, it worked OK and we stayed in a perfectly cool room. What is really important is that the hotel claims to be fully air conditioned during booking online. Be very careful and make sure that you do not run into a 30-Celsius room at the end of your journey instead of expected break from the day heat. Internet connection is a weak point of the hotel. I am actually typing this sitting in an IBIS in Belgium, that is a more budget hotel from the same owners (Accor Hotels), and internet is rather fast. In the 4-star Friesenstrasse hotel, the internet "experience" is as old as the A/C without wireless remote - it barely works and evokes in memory the old good modem times. Sometimes my browser got stuck because some websites can not work properly with an intermittent connection. Of course, there is a paid internet option from 6 euro per day, but haven't tried that. The room was smaller than in a Merkure hotel at Severinsstrasse, that is more modern and where we have stayed a year ago. The hotel was clean, though we found a feedback card left in the room four months ago. See the picture.
Comfort and good taste in the rooms and common areas, i liked my stay here. I only did not find the matress very vomfprtable, but that differs from one to the other. I like them firm, this was too soft. For the rest the personal was friendly and helpful
The hotel is located within a walking distance to the Cathedral and the main shopping streets. The rooms are small, the bathroom is tiny, the bed is comfortable, the furniture is quite old but everything was clean. The breakfast is very expensive - 19 euros, but offered nice variety of fresh juices, pastry, cheese and hot dishes. There are plenty of other options around and much cheaper. Unfortunately the street is so noisy during the night because of the multiple bars that it is impossible to sleep. During our stay there was an event in the hotel so it was even worse. So if you want to explore the city during the night this hotel is ok, but if you plan to sleep - choose another one.
We recently stayed here while visiting Cologne. It was a short walk to the train station and we were only two stops from the city centre. The room was a decent size. It didn't have air conditioning but it was cool enough with the windows open. The only down fall to the windows being open though was the sunlight in the morning. The staff were very helpful in everything we needed. Would definitely recommend while staying in Cologne.
Nice hotel in the central parts. Good room and bed, wake up a bit early by the birds singing in the trees. This since I needed to keep the window open when temperature was around +25C during the day. Decent breakfast, but a bit pricey. Wi-Fi and mobile coverage was extremely bad, made it frustrating to catch up on work activities remotely. This makes the hotel not optional for business traveler in need for wireless connection.
Nice hotel with goid staff. Despite the busy street the rooms are quiet. Only drawback is the cost of the breakfast which is too high. The hotel is in easy walking distance of the Dom and the main shopping areas as well as being close to the transport links. There is also many bars and places to eat nearby.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 781 reviews