Lindner Hotel Dom Residence4.0 out of 5.0
Recent guest reviews
Everything was fine except the internet. As a business traveler I rely heavily on hotel internet services. At the Lindner, I couldn't keep my VPN active and general access speed was terrible. If you need to work from your hotel, I would pick something else.
The hotel is great. It is located within a walking distance from Cologne Central Station. Very comfortable rooms and the restaurant and bar service is very much above average. As far as price it is above average but correspond to the quality of services.
Stayed 2 nights at Lindner Hotel Dom Residence. Location is 5 minutes walk from the train station. Cologne tourist area is small so it is walkable everywhere. There is another hotel nearby this hotel with similar name, be careful when checking the name. There is no kettle in the room, so make sure to ask for a kettle upon check-in. Carpet is old. Room is spacious, with room amenities including hairdryer. There is an interesting policy at this hotel, that if you stay 2 nights or more, you can enjoy free mini-bar if you do not need housekeeping services (replace towel, clear rubbish, tidying room). The mini-bar included water, beer, juice, soft drink, potato chips, chocolate, gummy sweets. All you need to do is to write your room number on the yellow door hanger and hang it outside your door before the first morning. Make sure that the windows are shut tight to ensure that air conditioning works. Try to avoid buying things from the 24 hours shop just beside the hotel in the courtyard. The male storekeepers are dishonest and forced us to pay more than what was stated on the price tag.
Superb location-Nice room-wonderful breakfast¨ Walk to the dom : five minutes Very close also to Kathe-Kolwitz-Ludwig-Waldorf musea We had also a good dinner-buffet Service very satisfying Hygiëne top!
Located within 2 minutes walk to the Dom cathedral, this new hotel is ideal. Property comes with its own car park but very limited in number. Very comfy beds simple and elegant modern look with the feel of living in a community (if you look outside the window) as there are well maintained residential apartments nearby. Major drawback regarding the air conditioner. The temperature cannot be set below 23.5. Even though many previous travelers have complained about it and the management responded saying we will look into it, NOTHING has been done! Why bother to promise when you can't keep it up. Reception staff served us with an attitude. No smile, no welcome... sadly she doesn't realize that she is in the job because of the customers. Won't she expect a service with a smile herself? Sadly this point was also raised by previous travelers. I can understand they fixing an aircon is time consuming and required monitory investment, but asking your staff to serve with a smile? If this property was untidy and in a slightly inconvenient location, it would have received 1 or 2 stars mainly based on its attitude to customer service.
Hello, My wife, child and I were due to arrive on 16 July. Our flight got cancelled, so I had to cancel our reservation. The hotel charged us ninety percent (90%!) of the total cost. The third party booking company tried to negotiate on our behalf to no avail. The deadline for cancellation without penalty was one month (!) before the dare of arrival. I cannot recommend this hotel to you, traveler, if you require any degree of flexibility (I usually do need some flexibility). If the management were to try and find a solution for us, I would be happy to amend this review based on my overall customer service experience, but until then: DO NOT book this hotel if your require any flexibility at all, there are other hotels in Cologne with better policies. Cheers!
Hotel is really nice for a mid-range priced hotel. Restaurant and terrace and bar were nice, staff was super-friendly and very helpful. Food was good, not anything to write home about, but done well. Accommodations were done very well, but the bed was not the most comfortable.... running into that in Germany in general now, so it may be hard to get away from. Sauna, pool, hot tub, spa were all part of the retirement home next door... little odd. Parking is difficult to find, so call the desk for directions to the parking garage! Quiet room upgrade seemed to not matter, could hear the neighbors and there was construction going on at the hotel every morning at 7AM that woke me up.... even without the construction I would've heard the courtyard noise in my room.
Very close to Piazza del Duomo, 3 minutes walk, very friendly and helpful staff, comfortable room, large and clean, good breakfast with a great choice. Perhaps, the only negative note, the cost of private parking, I paid for a motorcycle the same figure as a car.
Great location close to the main train station. Clean, comfortable rooms. Spacious bathrooms with nice toiletries. Decent breakfast. Nice restaurant and bar and really lovely staff. Would return if in Cologne again.
Good location, good amenities. The only problem was the WiFi, which barely worked... We also reserved our room with breakfast, and the breakfast turned out to be very good. The hotel is walking distance to the Cathedral, museums, major squares and the riverfront, hence it is conveniently located.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 672 reviews