Lindner Hotel Dom Residence4.0 out of 5.0
Recent guest reviews
Located within 2 minutes walk to the Dom cathedral, this new hotel is ideal. Property comes with its own car park but very limited in number. Very comfy beds simple and elegant modern look with the feel of living in a community (if you look outside the window) as there are well maintained residential apartments nearby. Major drawback regarding the air conditioner. The temperature cannot be set below 23.5. Even though many previous travelers have complained about it and the management responded saying we will look into it, NOTHING has been done! Why bother to promise when you can't keep it up. Reception staff served us with an attitude. No smile, no welcome... sadly she doesn't realize that she is in the job because of the customers. Won't she expect a service with a smile herself? Sadly this point was also raised by previous travelers. I can understand they fixing an aircon is time consuming and required monitory investment, but asking your staff to serve with a smile? If this property was untidy and in a slightly inconvenient location, it would have received 1 or 2 stars mainly based on its attitude to customer service.
Hello, My wife, child and I were due to arrive on 16 July. Our flight got cancelled, so I had to cancel our reservation. The hotel charged us ninety percent (90%!) of the total cost. The third party booking company tried to negotiate on our behalf to no avail. The deadline for cancellation without penalty was one month (!) before the dare of arrival. I cannot recommend this hotel to you, traveler, if you require any degree of flexibility (I usually do need some flexibility). If the management were to try and find a solution for us, I would be happy to amend this review based on my overall customer service experience, but until then: DO NOT book this hotel if your require any flexibility at all, there are other hotels in Cologne with better policies. Cheers!
Hotel is really nice for a mid-range priced hotel. Restaurant and terrace and bar were nice, staff was super-friendly and very helpful. Food was good, not anything to write home about, but done well. Accommodations were done very well, but the bed was not the most comfortable.... running into that in Germany in general now, so it may be hard to get away from. Sauna, pool, hot tub, spa were all part of the retirement home next door... little odd. Parking is difficult to find, so call the desk for directions to the parking garage! Quiet room upgrade seemed to not matter, could hear the neighbors and there was construction going on at the hotel every morning at 7AM that woke me up.... even without the construction I would've heard the courtyard noise in my room.
Very close to Piazza del Duomo, 3 minutes walk, very friendly and helpful staff, comfortable room, large and clean, good breakfast with a great choice. Perhaps, the only negative note, the cost of private parking, I paid for a motorcycle the same figure as a car.
Great location close to the main train station. Clean, comfortable rooms. Spacious bathrooms with nice toiletries. Decent breakfast. Nice restaurant and bar and really lovely staff. Would return if in Cologne again.
Good location, good amenities. The only problem was the WiFi, which barely worked... We also reserved our room with breakfast, and the breakfast turned out to be very good. The hotel is walking distance to the Cathedral, museums, major squares and the riverfront, hence it is conveniently located.
This hotel is centrally located in Cologne and is a great spot for your visit. The rooms are well appointed and the buffet breakfast caters for all tastes and is attractively presented. Close to the main train station
Very nice, clean rooms designed for energy efficiency. The staff was uber friendly. The breakfast buffet was plentiful and delicious -- and the location was perfect for visiting the Dom and other beautiful Koln sites. Would have loved to have parking, but you can't have everything : )
This hotel is centrally and ideally located. Walking distance to the center of town or from the train station. The rooms are big and clean. The personal is very nice and helpfull . Just stay for 1 night
This hotel is centrally located. Walking distance to the center of town or from the train station. The rooms are clean but very basic, amenities were not replaced after being used, the staff could have been a little more friendly. Breakfast is expensive there are better places near the cathedral.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 660 reviews