One of the friendliest check in experiences I have had in years of world wide travel.The staff was helpful and had a sense of humor The hotel was quiet, very cleann and thre service and food for dinner was outstanding.
Check in took too long, very understaffed hotel. Got to my room after a long flight and no running water. Its understandable being in Germany and an older hotel but no running water. Then a bad odor was coming from the plumbing. When I went down to tell the front desk another long wait, then had to leave for a meeting so no shower. Couldn't wash my hands after using the toilet. After my meeting, I got another hotel with running water. Then went to check out and was not offered a refund of my money even though there were several customers whos reservations where canceled. Worst experience in the hotel I have and hope to ever have.
Breakfast was good. Staff very friendly ...though room was small it was organized for efficienCy...good water pressure in shower
Dusseldorf hotels were all booked so had to stay in Cologne. The Mondial is a 5 minute walk to the train station. The train to Dusseldorf main station (Hbf) is only 30 min. Room was small but tidy. Walpaper and carpet are in need of replacement. Breakfast was superb, but at 25e it was expensive, especially given the proximity to other morning fare for fractions of the price. Bed was confortable and slept well. Walk across the street and up the steps to the Cologne Cathedral (Dom) for human and spiritual inspiration.
My handicap daughter and I traveled for treatment in Germany. My overall first impression was not the best, I thought it felt a little over the top. In the after a restful night I found the people and the concierge absolutely wonderful. The majority did not speak English, but they were quick to find someone that did. My daughter required an immediate trip to the hospital and they worked quickly to accommodate her every need. Each morning and afternoon shift at least one person would make a point to ask about her and they were all genuinely caring. I asked if they could find me a wheelchair rental and that evening the concierge was at our door with a brand new chair. When I asked how much, they said no… We are supplying this to you as you do not need to worry about anything else. The housekeeping service were over the top, at first they did not like to come in with my daughter ill, however once we were able to communicate they came right in and had things cleaned within minutes. I always saw someone cleaning or maintaining the entire hotel. There was a new subway construction in the front and we asked to be put up there as it gave me something to do while my daughter slept.. The noise was no louder than the beautiful church bells ringing and some days you barely noticed anyone working. If I had to say something negative about the hotel, they only thing I can think of is that one dinner was not thoroughly cooked; they immediately took care of it. When we ordered room service, they were there within minutes. Anything you wanted, they took care of. I really enjoyed the location; within minutes we were able to walk to museums, the river, the Dom and numerous restaurants. Thank you again Hotel Staff, you were AMAZING.
Located in Innenstadt, Hotel Mondial am Dom Cologne - MGallery is next to popular attractions like Museum Ludwig and Old Market. This 4-star hotel welcomes guests with 203 rooms and conveniences like a full-service spa, a 24-hour gym, and free in-room WiFi. Centrally located in Cologne, the hotel is connected to a shopping center and also a short walk from Cologne Cathedral and Chocolate Museum.
Enjoy a leisurely bite to eat at Restaurant Mondial 1516, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served each morning for a fee.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include safes, phones, and desks. Housekeeping is available on request.
Guests staying at Hotel Mondial am Dom Cologne - MGallery enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Parking is EUR 24 per day (EUR 24 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 35 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a 24-hour business center, a computer station, and free newspapers.
One of the friendliest check in experiences I have had in years of world wide travel.The staff was helpful and had a sense of humor The hotel was quiet, very cleann and thre service and food for dinner was outstanding.
Check in took too long, very understaffed hotel. Got to my room after a long flight and no running water. Its understandable being in Germany and an older hotel but no running water. Then a bad odor was coming from the plumbing. When I went down to tell the front desk another long wait, then had to leave for a meeting so no shower. Couldn't wash my hands after using the toilet. After my meeting, I got another hotel with running water. Then went to check out and was not offered a refund of my money even though there were several customers whos reservations where canceled. Worst experience in the hotel I have and hope to ever have.
Dear guest, Thank you for your comments and observations following your recent visit to Hotel Mondial am Dom Cologne. I am sad to hear that you did not enjoy your stay and that we were not able to solve the problem right away. Please accept my sincerest apologies for any inconveniences caused to you. I hope that this experience has not tarnished your image of our hotel and that we will have the pleasure of welcoming you again to our hotel. kind regards Christoph Kübel-Fischenich Guest Relation Manager
Breakfast was good. Staff very friendly ...though room was small it was organized for efficienCy...good water pressure in shower
Dear guest, Thank you for staying with us recently and for posting this wonderful comment. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager
Dusseldorf hotels were all booked so had to stay in Cologne. The Mondial is a 5 minute walk to the train station. The train to Dusseldorf main station (Hbf) is only 30 min. Room was small but tidy. Walpaper and carpet are in need of replacement. Breakfast was superb, but at 25e it was expensive, especially given the proximity to other morning fare for fractions of the price. Bed was confortable and slept well. Walk across the street and up the steps to the Cologne Cathedral (Dom) for human and spiritual inspiration.
My handicap daughter and I traveled for treatment in Germany. My overall first impression was not the best, I thought it felt a little over the top. In the after a restful night I found the people and the concierge absolutely wonderful. The majority did not speak English, but they were quick to find someone that did. My daughter required an immediate trip to the hospital and they worked quickly to accommodate her every need. Each morning and afternoon shift at least one person would make a point to ask about her and they were all genuinely caring. I asked if they could find me a wheelchair rental and that evening the concierge was at our door with a brand new chair. When I asked how much, they said no… We are supplying this to you as you do not need to worry about anything else. The housekeeping service were over the top, at first they did not like to come in with my daughter ill, however once we were able to communicate they came right in and had things cleaned within minutes. I always saw someone cleaning or maintaining the entire hotel. There was a new subway construction in the front and we asked to be put up there as it gave me something to do while my daughter slept.. The noise was no louder than the beautiful church bells ringing and some days you barely noticed anyone working. If I had to say something negative about the hotel, they only thing I can think of is that one dinner was not thoroughly cooked; they immediately took care of it. When we ordered room service, they were there within minutes. Anything you wanted, they took care of. I really enjoyed the location; within minutes we were able to walk to museums, the river, the Dom and numerous restaurants. Thank you again Hotel Staff, you were AMAZING.
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager