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Sheraton Cleveland Airport Hotel

3.5 out of 5.0

Recent guest reviews

This hotel is a drop off point for Enterprise Rentacar, and we needed to return our Enterprise rental car -- we didn't know that we could return it to this hotel rather than driving to the rental car return and then returning via shuttles. The Sheraton staff alerted us to this, then went out to the car with us to ensure we turned over keys and other docs. They were soooooo helpful. Awesome!

Stayed there in 2013. It was an excellent place to stay. Returned in July 2015 and was very disappointed. The over all hotel, staff, food, house cleaning was poor. After they cleaned the room I had to ask for soap every day. Room was not cleaned to a Sheraton standard. Do NOT go to the restaurant. Way over price and the food is not even average. In the store within the hotel they adversed expresso one price and charged a different price. When question I was told that they just changed prices and computer is correct. Had to argue the fact that we pay the price that is shown on the wall and not what the computer has. The only thing about this hotel is it's convenience to the airport. NOT worth the Price

Upon entering the lobby, I was pleasantly surprised . It smelled fresh and clean; the staff was eager to help... I was even walked to the elevator . The room was comfortable and inviting. I wouldn't hesitate to stay here again.

Great staff. Great room. Comfortable bed shuttle guys were great !!

I was surprised how quiet it was being right by the airport. Nice pool, very clean.

The shower drain did not work well. It puddled ankle deep

I only stayed one night but the room was clean and the staff was very helpful

Driving direct were not the best but once I located the property it was really well done. It is part of the airport so easy access for business travelers.

excellent hotel at airport good parking great staff

Inside lighting can be improved and bathroom was spartan.

The location is excellent and staff was very friendly. There was a big TV so we enjoyed watching World Cup soccer game. I strongly recommend to stay this hotel.

Excellent stay. Remodeled a few years ago (as we understand) and it was very nice. Restaurant was very good. Good technical resources.

We didn't realize when we traveled to Cleveland Labor day Weekend that it was the Air and Water Show. We could not find a hotel near downtown so we had to stayed here at the airport. The interior of the hotel is beautiful and the desk staff was friendly, but the location is terrible for anyone who is driving instead of flying. The hotel was easy to see, but nearly impossible to reach due to curved streets, airport gates etc. We drive around the airport twice before we found the entrance to the hotel parking lot. Parking is $8.00 per night and it is in the extended stay lot for the airport. We had a very difficult time finding a parking spot! The room was comfortable and clean, but a wedding party was in the room across the hall so there was lots of noise coming across the hallway. A breakfast buffet was included in our stay and the food was average. I asked for hot tea and was given the most disgustingly slimy teapot I've ever seen! I didn't even dare drink the hot water out of it. It was clear that the teapots were run through a dishwasher and no one bothered to look inside to see if it was clean. The waitress blew it off with a joke about having a talk with the dishwashers, but did not bring me a new pot. Next time I'm in Cleveland I will look for a different hotel.

This is a nice hotel and the staff was friendly. The shuttle to the airport is about 60 seconds and very convenient. The price for the room was was too high for the hotel however and the ac was not working right. The temp would get into the mid 80's and then drop 15 degrees and then heat up again throughout the night. Not a great experience. For the money I paid I really should have stayed somewhere just a bit further from the airport for a lot less money.

Great Hotel; fine staff. Food extremely expensive; gated parking lot is a joke! Twice I had to find an attendant to be released from the electronic parking gate system. For $8.00 per day, I shouldn't be a parking lot prisoner!!

Biggest complaint.......... After a long...hard...day of traveling, I ordered a drink with dinner. At $7.00, it barely covered the bottom of the glass. Wouldn't have a drink there again.

Room was very nice. Location and the shuttle were quick and easy. Ate in the bar restuarant and was shocked at the poor quality of the food for the price. 50 buck for a salad and a pasta dish with one drink. Happy to pay 50 for a good meal, but this was not a $50 dinner by any means. Not fair to hit a business or any traveler that is limited in eating options late at night like tis and then not supply a good meal

I have stayed here before catching early flights. It is a well kept hotel with nice decor and a good bar and lounge. Great beds and nice furnishings in the room, Hotel is very quiet in the rooms. Needing a room key to operate the elevators is a nice security touch. Prices of food are high being the only downside, and the hotel now charges for parking when it didn't used to for guests.

Overall the hotel was very nice physicaly. The acoustics vis a vis room noise I think was a bit loud. The restaurant service was very good but the dinner I had was absolutely average and overpriced. Breakfast was very good .

A very nice, clean and friendly hotel. It took me 5 minutes to walk to the terminal. A great value for the money.

5300 Riverside Dr Cleveland OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Sheraton Cleveland Airport Hotel places you within a 5-minute drive of International Exposition Center and within a 10-minute drive of Baldwin Wallace College. This 3.5-star hotel has 243 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. It's near the airport and also near NASA Glenn Research Center and Rocky River Reservation.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

The 243 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and ironing boards. Guests can enjoy free WiFi and flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also standard.


Property features

Guests of Sheraton Cleveland Airport Hotel have access to an indoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 7.00 per day, or you can take advantage of the free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 10 meeting rooms, and conference space.

Room options

Club Floor, 1 King Bed, Non Smoking, Business Lounge Access

King 1 | Sleeps 2

Club Floor, 2 Queen Beds, Non Smoking, Business Lounge Access

Queen 2 | Sleeps 5

Non Smoking Oversize King

King 1 | Sleeps 5

Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Sheraton Cleveland Airport Hotel

Everyone (6) Business (17) Couples (10) Family (6) Other (4) Friends (1)
5

outstanding help

Everyone

This hotel is a drop off point for Enterprise Rentacar, and we needed to return our Enterprise rental car -- we didn't know that we could return it to this hotel rather than driving to the rental car return and then returning via shuttles. The Sheraton staff alerted us to this, then went out to the car with us to ensure we turned over keys and other docs. They were soooooo helpful. Awesome!

By , from Florida on Aug 30, 2017

2

hotel close to airport

Everyone

Stayed there in 2013. It was an excellent place to stay. Returned in July 2015 and was very disappointed. The over all hotel, staff, food, house cleaning was poor. After they cleaned the room I had to ask for soap every day. Room was not cleaned to a Sheraton standard. Do NOT go to the restaurant. Way over price and the food is not even average. In the store within the hotel they adversed expresso one price and charged a different price. When question I was told that they just changed prices and computer is correct. Had to argue the fact that we pay the price that is shown on the wall and not what the computer has. The only thing about this hotel is it's convenience to the airport. NOT worth the Price

By on Jul 18, 2017

5

nice hotel near the airport

Everyone

Upon entering the lobby, I was pleasantly surprised . It smelled fresh and clean; the staff was eager to help... I was even walked to the elevator . The room was comfortable and inviting. I wouldn't hesitate to stay here again.

By , from Green Valley, Az. on Dec 24, 2016

5

world series

Everyone

Great staff. Great room. Comfortable bed shuttle guys were great !!

By on Oct 28, 2016

4

i was pleased, and very clean

Everyone

I was surprised how quiet it was being right by the airport. Nice pool, very clean.

By , from Utica, MI on Aug 29, 2016

3
Everyone

The shower drain did not work well. It puddled ankle deep

By on Aug 12, 2016

5

great location to airport

BusinessTravelers

I only stayed one night but the room was clean and the staff was very helpful

By on May 4, 2015

5

great business hotel

BusinessTravelers

Driving direct were not the best but once I located the property it was really well done. It is part of the airport so easy access for business travelers.

By on Mar 21, 2015

4

clev trip

BusinessTravelers

excellent hotel at airport good parking great staff

By on Jan 14, 2015

3

good but not spectacular

BusinessTravelers

Inside lighting can be improved and bathroom was spartan.

By on Aug 6, 2014