2/10 Terrible
Tamar
Business traveler, Traveled with partner
Oct 18, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our experience at the Quality Hotel in Clarenville was deeply disappointing and far below what one would expect from a property carrying this brand name and price point.
We had a confirmed reservation and initially found the room to be acceptable. However, upon returning around 8:30 p.m., the atmosphere in the hotel had completely changed. The hallways were filled with yelling children running back and forth, while their parents socialized loudly with their room doors wide open. The noise echoed through the corridors, making rest impossible.
When we called the front desk to address the issue, the staff’s response was shockingly dismissive. We were told, “kids will be kids,” and that no effort would be made to enforce any level of quiet or respect for other guests. I explained that this was not acceptable—especially given the rate we were paying—but the clerk refused to take action or offer a solution.
At that point, we decided this was not the environment for a restful stay. We packed up, went to the front desk, and requested a refund. Although the staff member eventually processed it, he did so while berating and speaking rudely to us—an unprofessional and unnecessary end to an already frustrating experience.
Fortunately, our travel site reimbursed us quickly, but we left with the clear impression that guest comfort and courtesy are not priorities at this property.
Do not stay here if you value peace, respect and proffessionalism.
Tamar
Stayed 1 night in Oct 2025