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Recent guest reviews

Friendly people.

Great hotel overall, great service good employees great food

Friendly front desk staff. Dilapidated rooms, old dirty carpet, bad sewage smell in bathroom, dirty hand towels. Cleaning needs a lot of work.

AC was efficient, but too loud. Carpet needs replacing too dirty. Bathrooms floors and walls need disinfecting; visible pink salmonella around showers edges. Breakfast was pretty basic but tasty. Cleaning taff is welcoming, helpful and friendly. Receptionist need could be more friendly and helpful.

Everything is close to the Hotel, walking distance medical lab Us Council and more....

The location of the hotel is “GREAT” just a few blocks from the embassy and easy to move around. The staff is TERRIBLE didn’t give a wake up call as they said they would. They said they called a cab for us and never did, kept us waiting in the lobby for almost 90min. Also the hotel offers a shuttle to the airport, which is a fraud because they said they can’t pick up from the airport to begin with and on our way back every person at the reception desk keep saying that they only do service until 2 pm and others 3 pm and etc,. Then after all this we asked to talk to the manager and someone else who wasn’t the manger went to see us saying she was the manager and she wasn’t. In a few words don’t trust the staff at all, at this great located hotel.

Our house keeper was great profesional all of above I done remember her name I believe begun with a D. She clean 132 98%of the time . The other 2% who clean it was horrible. Dirty and forgot to leave tp. Soaps shampoo. And cleanex box empty. We hat to waith for our girl to come.back . Brake fast was supper simple no waffles . Save every 3 days . The house keeper supervisor and maintenance guys rock . I would try city junior next time closest to the consulate

Noisy, washers didn’t work while I was gym had 4 machines 2 of which were broken.

Location and service were great and very convenient

Nice and safe place. Staff very friendly. Near to Consulate, ASC and clinic for medical exam. I recommend it.

A great value for the price. Cons: - Lots of maintenance, electric, and internet issues, but great service. We had to switch rooms (which is always a bummer); but Laura was so nice and helpful for the move, the General Mgr, José Ramón C, even came to the room to check on my internet connection when I arrived, and Daniel, the maintenance guy, quickly and efficiently addressed issues. - It is a nice, but older hotel. While issues were dealt with quickly, there seems to be a need for more pro-active maintenance; but, overall, we were very comfortable for the price. Pros: - No unexpected/extra/surprise charges. - Very clean. There is a bit of carpet smell, as A/C all day can trap in the odors. Using the window and bathroom fan, we aired out the room almost daily when we went to breakfast. - A bit small (queen/matrimonial?) for us, but VERY comfortable beds! - More than ‘continental’ breakfast… Don’t expect a grand buffet, but definitely satisfying… Much better than expected and always tasty. We ate there every day. - The very close walking distance to the Misiones Mall, restaurants, and Embassy… was a BIG plus! - The free ride back to the Airport (only at set times… like 2pm) - The extra small sink and refrigerator (which had a ‘very cold’ setting which even kept ice frozen). We used the microwave and little coffee maker (for tea) all day/every day. - Great A/C; although as it is right next to the bed, an extra sheet over the bed at night may be needed.

No towels for taking a shower. Requested towels and never got them. The floors need updated to look cleaner. They are very stained. The breakfast bar is cheap and needs to be updated.

Hotel was clean, staff was really friendly and helpful... had a problem getting towels (they're qty is low, some customers take them) but got them as soon as they had washed a new load :) Arturo, (Driver) was very helpful when taking us to the airport...

Paseo de la Victoria No 4150 E Ciudad Juarez CHIH

Hotel highlights

  • Walking distance to American Consulate
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Microtel Inn by Wyndham Ciudad Juarez/By US Consulate places you next to Plaza Las Misiones and within a 5-minute walk of other popular sights like American Consulate. This 113-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 6:30 AM to 9:30 AM. Savor a meal from the comfort of your room with room service.


Rooms

TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include free international calls, free long-distance calls, and free local calls.


Property features

Guests of Microtel Inn by Wyndham Ciudad Juarez/By US Consulate enjoy a gym, free WiFi in public areas, and a business center. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a meeting room, and express check-in.

Room options

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

Guest reviews for Microtel Inn by Wyndham Ciudad Juarez/By US Consulate

Everyone (22) Couples (5) Family (7)
4
Family

Friendly people.

By on Mar 22, 2022

Review comment responded on Mar 23, 2022

Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

5
Family Business Business

Great hotel overall, great service good employees great food

By on Feb 5, 2022

Review comment responded on Feb 8, 2022

dear guest We thank you for trusting us for your stay in Cd. Juárez. We appreciate your kind expressions of our service and are happy that you enjoyed your stay with us. Receiving comments from our guests helps us to provide a better service.

2
Business Business

Friendly front desk staff. Dilapidated rooms, old dirty carpet, bad sewage smell in bathroom, dirty hand towels. Cleaning needs a lot of work.

By on Jan 22, 2022

Review comment responded on Jan 22, 2022

dear guest Your comments about the service you received at our hotel are very important to us. We want guests to enjoy their stay, so your report of a bad experience is of concern to us. First, we want to express our sincerest apologies. You deserve the best service, especially when you visit our hotel. We will investigate the problem and take appropriate action. Thank you for informing us of this incident.

5
Everyone

By on Dec 3, 2021

5
Everyone

By on Sep 21, 2021

3
Partner Couples Business Business

AC was efficient, but too loud. Carpet needs replacing too dirty. Bathrooms floors and walls need disinfecting; visible pink salmonella around showers edges. Breakfast was pretty basic but tasty. Cleaning taff is welcoming, helpful and friendly. Receptionist need could be more friendly and helpful.

By on Aug 3, 2021

5
Partner Couples Business Business

Everything is close to the Hotel, walking distance medical lab Us Council and more....

By , from Los Angeles, Ca on Mar 14, 2020

Review comment responded on Mar 18, 2020

Dear Ms. Eduardo First of all, I would like to thank you on behalf of our entire team for taking the time to complete our valuable survey. It is very important for us to receive feedback from our guests. This will undoubtedly help us to provide an excellent service.

5
Everyone

By on Mar 8, 2020

Review comment responded on Mar 18, 2020

Quiero agradecerle a nombre de todo nuestro equipo, el tiempo otorgado al completar nuestra valiosa encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros huéspedes. Esto sin duda nos ayudara a dar un servicio de excelencia.

3
Partner Couples Business Business

The location of the hotel is “GREAT” just a few blocks from the embassy and easy to move around. The staff is TERRIBLE didn’t give a wake up call as they said they would. They said they called a cab for us and never did, kept us waiting in the lobby for almost 90min. Also the hotel offers a shuttle to the airport, which is a fraud because they said they can’t pick up from the airport to begin with and on our way back every person at the reception desk keep saying that they only do service until 2 pm and others 3 pm and etc,. Then after all this we asked to talk to the manager and someone else who wasn’t the manger went to see us saying she was the manager and she wasn’t. In a few words don’t trust the staff at all, at this great located hotel.

By on Mar 4, 2020

Review comment responded on Mar 18, 2020

First of all I appreciate the time I take to make our knowledge available in areas that require improvement and of course I offer my sincere apologies for the inconvenience caused. For our part, we will do our best to solve the problems you have told us about.

2
Family Business Business

Our house keeper was great profesional all of above I done remember her name I believe begun with a D. She clean 132 98%of the time . The other 2% who clean it was horrible. Dirty and forgot to leave tp. Soaps shampoo. And cleanex box empty. We hat to waith for our girl to come.back . Brake fast was supper simple no waffles . Save every 3 days . The house keeper supervisor and maintenance guys rock . I would try city junior next time closest to the consulate

By on Feb 12, 2020

Review comment responded on Mar 18, 2020

First of all I appreciate the time I take to make our knowledge available in areas that require improvement and of course I offer my sincere apologies for the inconvenience caused. For our part, we will do our best to solve the problems you have told us about.

Microtel Inn by Wyndham Ciudad Juarez/By US Consulate

Paseo de la Victoria No 4150 E, Ciudad Juarez, CHIH 32668
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