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Recent guest reviews

Everything is close to the Hotel, walking distance medical lab Us Council and more....

The location of the hotel is “GREAT” just a few blocks from the embassy and easy to move around. The staff is TERRIBLE didn’t give a wake up call as they said they would. They said they called a cab for us and never did, kept us waiting in the lobby for almost 90min. Also the hotel offers a shuttle to the airport, which is a fraud because they said they can’t pick up from the airport to begin with and on our way back every person at the reception desk keep saying that they only do service until 2 pm and others 3 pm and etc,. Then after all this we asked to talk to the manager and someone else who wasn’t the manger went to see us saying she was the manager and she wasn’t. In a few words don’t trust the staff at all, at this great located hotel.

Our house keeper was great profesional all of above I done remember her name I believe begun with a D. She clean 132 98%of the time . The other 2% who clean it was horrible. Dirty and forgot to leave tp. Soaps shampoo. And cleanex box empty. We hat to waith for our girl to come.back . Brake fast was supper simple no waffles . Save every 3 days . The house keeper supervisor and maintenance guys rock . I would try city junior next time closest to the consulate

Noisy, washers didn’t work while I was gym had 4 machines 2 of which were broken.

Location and service were great and very convenient

Nice and safe place. Staff very friendly. Near to Consulate, ASC and clinic for medical exam. I recommend it.

A great value for the price. Cons: - Lots of maintenance, electric, and internet issues, but great service. We had to switch rooms (which is always a bummer); but Laura was so nice and helpful for the move, the General Mgr, José Ramón C, even came to the room to check on my internet connection when I arrived, and Daniel, the maintenance guy, quickly and efficiently addressed issues. - It is a nice, but older hotel. While issues were dealt with quickly, there seems to be a need for more pro-active maintenance; but, overall, we were very comfortable for the price. Pros: - No unexpected/extra/surprise charges. - Very clean. There is a bit of carpet smell, as A/C all day can trap in the odors. Using the window and bathroom fan, we aired out the room almost daily when we went to breakfast. - A bit small (queen/matrimonial?) for us, but VERY comfortable beds! - More than ‘continental’ breakfast… Don’t expect a grand buffet, but definitely satisfying… Much better than expected and always tasty. We ate there every day. - The very close walking distance to the Misiones Mall, restaurants, and Embassy… was a BIG plus! - The free ride back to the Airport (only at set times… like 2pm) - The extra small sink and refrigerator (which had a ‘very cold’ setting which even kept ice frozen). We used the microwave and little coffee maker (for tea) all day/every day. - Great A/C; although as it is right next to the bed, an extra sheet over the bed at night may be needed.

No towels for taking a shower. Requested towels and never got them. The floors need updated to look cleaner. They are very stained. The breakfast bar is cheap and needs to be updated.

Hotel was clean, staff was really friendly and helpful... had a problem getting towels (they're qty is low, some customers take them) but got them as soon as they had washed a new load :) Arturo, (Driver) was very helpful when taking us to the airport...

Good location, internet is good, access to many restaurants. Rooms are ok, need some updates. Full breakfast, eggs, cereal, the whole thing.

Nice close to the US Consulate excellent Staff, transportation to the airport

The staff said that they wish they could refund the money but since it was threw 3rd party we had to go threw them. So we called Orbitz who then call the manager and they refused the refund. I would have stay but they said they would refunded the money but they lied. The room was very small and by the stairs a lot of foot traffic all through the night. There want any rides available like advertised on the website. The breakfast u have to wake up before 6am to get any or it will be gone.

Very helpful and friendly service. Second time at this hotel and very positive experience both times. Thanks

really nice place to stay it is very convenience to everything staff was really friendly and helpfull with everything tou need stayed there for visa interview, if i need it to print papers they'll do it for you, not problem at all, breakfast not so much other that good

Paseo de la Victoria No 4150 E Ciudad Juarez CHIH

Hotel highlights

  • Walking distance to American Consulate
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Microtel Inn by Wyndham Ciudad Juarez/By US Consulate places you next to Plaza Las Misiones and within a 5-minute walk of other popular sights like American Consulate. This 113-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 6:30 AM to 9:30 AM. Savor a meal from the comfort of your room with room service.


Rooms

All of Microtel Inn by Wyndham Ciudad Juarez/By US Consulate's 113 air-conditioned rooms provide free international calls, free long-distance calls, and free local calls. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Microtel Inn by Wyndham Ciudad Juarez/By US Consulate enjoy a fitness center, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with a free shuttle from the hotel to the airport (available on request). The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

Guest reviews for Microtel Inn by Wyndham Ciudad Juarez/By US Consulate

Everyone (26) Couples (6) Business (1) Family (5) Other (1)
5
Partner Couples Business Business

Everything is close to the Hotel, walking distance medical lab Us Council and more....

By , from Los Angeles, Ca on Mar 14, 2020

Review comment responded on Mar 18, 2020

Dear Ms. Eduardo First of all, I would like to thank you on behalf of our entire team for taking the time to complete our valuable survey. It is very important for us to receive feedback from our guests. This will undoubtedly help us to provide an excellent service.

5
Everyone

By on Mar 8, 2020

Review comment responded on Mar 18, 2020

Quiero agradecerle a nombre de todo nuestro equipo, el tiempo otorgado al completar nuestra valiosa encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros huéspedes. Esto sin duda nos ayudara a dar un servicio de excelencia.

3
Partner Couples Business Business

The location of the hotel is “GREAT” just a few blocks from the embassy and easy to move around. The staff is TERRIBLE didn’t give a wake up call as they said they would. They said they called a cab for us and never did, kept us waiting in the lobby for almost 90min. Also the hotel offers a shuttle to the airport, which is a fraud because they said they can’t pick up from the airport to begin with and on our way back every person at the reception desk keep saying that they only do service until 2 pm and others 3 pm and etc,. Then after all this we asked to talk to the manager and someone else who wasn’t the manger went to see us saying she was the manager and she wasn’t. In a few words don’t trust the staff at all, at this great located hotel.

By on Mar 4, 2020

Review comment responded on Mar 18, 2020

First of all I appreciate the time I take to make our knowledge available in areas that require improvement and of course I offer my sincere apologies for the inconvenience caused. For our part, we will do our best to solve the problems you have told us about.

2
Family Business Business

Our house keeper was great profesional all of above I done remember her name I believe begun with a D. She clean 132 98%of the time . The other 2% who clean it was horrible. Dirty and forgot to leave tp. Soaps shampoo. And cleanex box empty. We hat to waith for our girl to come.back . Brake fast was supper simple no waffles . Save every 3 days . The house keeper supervisor and maintenance guys rock . I would try city junior next time closest to the consulate

By on Feb 12, 2020

Review comment responded on Mar 18, 2020

First of all I appreciate the time I take to make our knowledge available in areas that require improvement and of course I offer my sincere apologies for the inconvenience caused. For our part, we will do our best to solve the problems you have told us about.

5
Everyone

By on Jan 30, 2020

Review comment responded on Feb 18, 2020

Quiero agradecerle a nombre de todo nuestro equipo, el tiempo otorgado al completar nuestra valiosa encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros huéspedes. Esto sin duda nos ayudara a dar un servicio de excelencia.

5
Everyone

By on Jan 28, 2020

Review comment responded on Feb 18, 2020

Quiero agradecerle a nombre de todo nuestro equipo, el tiempo otorgado al completar nuestra valiosa encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros huéspedes. Esto sin duda nos ayudara a dar un servicio de excelencia.

4
Everyone

By on Jan 19, 2020

Review comment responded on Jan 22, 2020

Quiero agradecerle a nombre de todo nuestro equipo, el tiempo otorgado al completar nuestra valiosa encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros huéspedes. Esto sin duda nos ayudara a dar un servicio de excelencia.

1
Partner Couples Business Business

Noisy, washers didn’t work while I was gym had 4 machines 2 of which were broken.

By on Dec 8, 2019

Review comment responded on Dec 27, 2019

Antes que nada agradezco el tiempo que tomo para hacer de nuestro conocimiento las áreas que requieren mejorar y por supuesto le ofrezco mis más sinceras disculpas por las molestias que se causaron. Por nuestra parte, haremos todo lo posible por solucionar los problemas que nos a comentado.

5
Business Business

Location and service were great and very convenient

By on Nov 12, 2019

Review comment responded on Nov 24, 2019

Antes que nada, quiero agradecerle a nombre de todo nuestro equipo, el tiempo otorgado al completar nuestra valiosa encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros huéspedes. Esto sin duda nos ayudara a dar un servicio de excelencia.

5
Business Business

Nice and safe place. Staff very friendly. Near to Consulate, ASC and clinic for medical exam. I recommend it.

By on Oct 30, 2019

Review comment responded on Nov 26, 2019

Antes que nada, quiero agradecerle a nombre de todo nuestro equipo, el tiempo otorgado al completar nuestra valiosa encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros huéspedes. Esto sin duda nos ayudara a dar un servicio de excelencia.

Microtel Inn by Wyndham Ciudad Juarez/By US Consulate

Paseo de la Victoria No 4150 E, Ciudad Juarez, CHIH 32668
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