Standard Double Room
from $50
iStay Hotel Ciudad Juarez
2.5 out of 5.0
4.2
out of 5
"Good!"
See all 43 reviews
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Recent guest reviews
I travel to Juarez several times a year to visit family and usually stay close to the border. I usually shop around for the best price hotels since they are all similar in quality in that area and find that iStay has the best prices most often. They have underground parking with security which is assuring. I travel with my wife and infant kids so having access to ice makers and a microwave is plus for us. iStay has ice makers on 1st and 3rd floors (not all hotels have ice makers) and a microwave on the first floor. Some rooms have been remodeled but the bathrooms still need work. Overall nice place to stay for the price.
I have stayed here before. It is close to a summer Theater Festival given every year in Juárez. I also come for periodic conferences at the UACJ (Universidad Autónoma de Ciudad Juárez) every other year. I always end up at this hotel. It is great. It has spacious rooms with excellent firm beds. Each room has a hair dryer, a safe box, a coffeemaker, and ironing facilities. The staff also provides a small water bottle every day. It has a swimming pool and a daily breakfast buffet (eggs, cereals, meats, coffee, juices, etc.). It is also adjacent to Sanborn's, a restaurant and store open until late at night. There are museums nearby (Museo de Arte and Centro Cultural de las Fronteras), two shopping centers (Río Grande Mall and Plaza de las Américas), excellent restaurants, casinos, bars, and discotheques, a university (UACJ), and, farther away, a market (Mercado Juárez). In all likelihood I will come back to this hotel again.
This hotel was undergoing a remodel we were given a room on the floor that was being worked on there was an odor quite a bit of noise and traffic I stayed at this hotel once before and that stay was much better than this one would consider staying here again after the remodel
I came to Juarez to see my dentist. This hotel is close to his office. The room was spacious and comfortable and clean. The staff were very helpful. The breakfast buffet was good and generous. The underground parking was safe and convenient. The only thing that was not easy was getting dinner from room service. It is better to walk to one of several nearby places to eat. And the walls are thin.
Quiet hotel perfectly located next to Sanborns which is my favorite place because it has a great magazine and book section, bakery and a nice restaurant. It is also conveniently located near Rio Grande Mall .I just stayed one night so I was not able to try their breakfast buffet which is served in the hotel's inner courtyard. Very pleasant and courteous staff.
Staff was friendly hotel with clean lots of things accessible around Hotel like restaurants shopping transportation
I have stayed here before and will, most likely, stay here again. It is very quiet and conveniently located next to Sanborn's, a great place to eat and shop. They also have laundry facilities.
It was a nice room, swimming pool was great indoor only thing that they closed it early
We stayed one night only front desk person was not very friendly nor helpful, its a nice hotel, clean bathtub was old and seems like it needs to be replaced overall this is a nice hotel.
We've had to re-book this hotel for a week now due to unforeseen events. The staff has been amazing every step of the way at times going beyon! Hotel is conveniently located and has everything that you need without ever leaving your hotel!!!!
I have had a very comfortable days into istay hotel.
The hotel is pretty run down and in need of remodeling. I paid $40 for a one night stay and for that price it's worth the stay. The hotel is connected to Sanborns (retail store) which is a neat store to shop at. Samborns has a restaurant and a bar which is convineant. The best part of this hotel is that it's fairly quiet given that it's on a busy street and next to 2 hospitals. I've stayed in other near by hotels and this one is the most quiet given the way they designed the rooms inward. He hotel also has underground parking. Not a bad stay.
I was in this hotel which doesn't have smooking rooms. They told me I could smoke in the balcony of the room but the balcony is like six feet long by 1 1/2 feet wide. I could not feet confortable outside of the balcony to smoke. The water in the pool seem dirty and grease. After spending several days there I was told I could not drink alcohol on/around the public areas of the hotel. I am very concern about this because some one had fallen off the roof top for being drunk and drinking up there with other friends a couple of days before I checked in. Off course the person die and the management of that hotel is under going a very tough investigation. I found this out form a security guy who works there. The people at the bussiness center don't even know where or how to turn the lights on. If I've known all this before I wouldn't have stayed at this Hotel. 5 starts Hotel, I don't think so. More like a hotel of horror.
The only bad thing about this hotel is that they do not turn on the AC in the hallways so every time you leave your room you feel the heat right away which is uncomfortable. Besides that everything else was great.
Price ok, room ok and friendly staff. Hallways are hot. Bed a little to hard, gotta take our personal pillows with us. We'll satay again!
The hotel is nice and pretty I would like a Lil bit more of professionalism with the staff because when you check in they do not greet you appropriately and they do not give you directions neither for the WiFi or to give you directions of where is your room located and what is included or not.. But everything else was perfect
Staff was great, very clean, great food, beautiful hotel
I'm a single parent and this hotel was a blessing, great location and amenities. It was a great deal for us
I think the best describes this hotel is awesome service and staff. I had a great time and I'll keep coming back
We stayed here for a couple days and it was great. Nice hotel, friendly staff. They are very intent on cleaning the room, so if you sleep late don't be surprised when they knock at your door at 9:00 AM and then again later in the day. They will then call you to see when they can come clean. Overall, great hotel. Highly recommend.
Hotel highlights
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Located within a mile (2 km) of Paso del Norte Cultural Center, iStay Hotel Ciudad Juarez is within 2 miles (3 km) of Juarez Market. This hotel has 146 rooms and welcomes guests with conveniences like a restaurant, an indoor pool, and free in-room WiFi. Located in central Ciudad Juarez, the hotel is also near Chamizal National Memorial and El Paso Zoo.
Dining
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.
Rooms
IStay Hotel Ciudad Juarez's 146 air-conditioned rooms provide free newspapers, free local calls, and ironing boards. Guests can expect free WiFi and wired Internet, along with satellite TV. Other standard amenities include hair dryers and desks.
Property features
At iStay Hotel Ciudad Juarez, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and free newspapers.
Guest reviews for iStay Hotel Ciudad Juarez
nice hotel for the price
Everyone
I travel to Juarez several times a year to visit family and usually stay close to the border. I usually shop around for the best price hotels since they are all similar in quality in that area and find that iStay has the best prices most often. They have underground parking with security which is assuring. I travel with my wife and infant kids so having access to ice makers and a microwave is plus for us. iStay has ice makers on 1st and 3rd floors (not all hotels have ice makers) and a microwave on the first floor. Some rooms have been remodeled but the bathrooms still need work. Overall nice place to stay for the price.
great hotel!
Everyone
I have stayed here before. It is close to a summer Theater Festival given every year in Juárez. I also come for periodic conferences at the UACJ (Universidad Autónoma de Ciudad Juárez) every other year. I always end up at this hotel. It is great. It has spacious rooms with excellent firm beds. Each room has a hair dryer, a safe box, a coffeemaker, and ironing facilities. The staff also provides a small water bottle every day. It has a swimming pool and a daily breakfast buffet (eggs, cereals, meats, coffee, juices, etc.). It is also adjacent to Sanborn's, a restaurant and store open until late at night. There are museums nearby (Museo de Arte and Centro Cultural de las Fronteras), two shopping centers (Río Grande Mall and Plaza de las Américas), excellent restaurants, casinos, bars, and discotheques, a university (UACJ), and, farther away, a market (Mercado Juárez). In all likelihood I will come back to this hotel again.
Review comment
GM responded on Jul 27, 2017
Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.
hotel under remodel not fun
Everyone
This hotel was undergoing a remodel we were given a room on the floor that was being worked on there was an odor quite a bit of noise and traffic I stayed at this hotel once before and that stay was much better than this one would consider staying here again after the remodel
Review comment
GM responded on May 11, 2017
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.
convenient and friendly hotel
Everyone
I came to Juarez to see my dentist. This hotel is close to his office. The room was spacious and comfortable and clean. The staff were very helpful. The breakfast buffet was good and generous. The underground parking was safe and convenient. The only thing that was not easy was getting dinner from room service. It is better to walk to one of several nearby places to eat. And the walls are thin.
Review comment
GM responded on Feb 20, 2017
Kate,we are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.
good hotel with a hallway connection to sanborns.
Everyone
Quiet hotel perfectly located next to Sanborns which is my favorite place because it has a great magazine and book section, bakery and a nice restaurant. It is also conveniently located near Rio Grande Mall .I just stayed one night so I was not able to try their breakfast buffet which is served in the hotel's inner courtyard. Very pleasant and courteous staff.
Review comment
GM responded on Dec 9, 2016
We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.
mexico
Everyone
Staff was friendly hotel with clean lots of things accessible around Hotel like restaurants shopping transportation
Review comment
GM responded on Aug 18, 2016
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.
great hotel near the rio grande mall in juarez.
Everyone
I have stayed here before and will, most likely, stay here again. It is very quiet and conveniently located next to Sanborn's, a great place to eat and shop. They also have laundry facilities.
Review comment
GM responded on Jan 1, 1970
Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.
nice hotel, swimming pool was great
Everyone
It was a nice room, swimming pool was great indoor only thing that they closed it early
Review comment
GM responded on Apr 5, 2016
Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.
Everyone
We stayed one night only front desk person was not very friendly nor helpful, its a nice hotel, clean bathtub was old and seems like it needs to be replaced overall this is a nice hotel.
Review comment
VMES responded on Mar 23, 2016
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
great experience
Families
We've had to re-book this hotel for a week now due to unforeseen events. The staff has been amazing every step of the way at times going beyon! Hotel is conveniently located and has everything that you need without ever leaving your hotel!!!!
We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.