Door to our room was left jammed open with door block when we arrived. Water was leaking from ceiling into bucket just outside our room. Tv didn’t work and manager had to come down to get it to work but problem with wires kept causing it to go on fritz. Woke up in morning and realized no bath towels in room so had to dry off with a hand towel. Room smelled a bit funny maybe due to water leak outside room.
Close to events
I like the hested pool
The front desk guy was super helpful every time I needed something. The indoor pool was cold, but other than that it was nice.
Stayed here during the C19 virus issues, things were limited but staff was always helpful and super friendly. They had pack and go breakfast instead of buffet but they made sure you had plenty to eat. Everyone was super helpful with my requests. I can only imagine this would get better with no virus issues. Great stay!
The hotel clerk spent a lot of time straightening out the orbitz payment issues. Staff was supportive through storm induced water shutdown and power outage.
The rooms were a nice size. Enjoyed the breakfast in the morning. However, the door had a small gap so you heard outside coming and going.
I especially liked the breakfast buffet. It had a greater selection than I had expected.
The breakfast was not very good. The pillow was too hard.
Nice hotel, good location, extremely friendly staff.
Great check in Very clean, roomy, and quite comfortable room!!
Staff were genuine and friendly. Breakfast had healthier options than most hotel buffets. The maintenance man even asked us about our stay and if everything was good in our room. The only issue is that there isn't much insulation between rooms. A neighbor left their loud bathroom fan on all night and we could definitely hear it.
Safe location with easy access. Appeared clean but room was very warm and stuffy on arrival and had an odor of mildew. While we were able to cool it in a short time, it continued to be humid and provoked nasal congestion, cough and sneezing in both guests. Beds were comfortable and breakfast was nice.
The hotel is in a nice location near the Newport Aquarium, etc. Unfortunately, the property is in the middle of a major renovation, which is obviously needs. It really should be closed until they are finished. The whole place was torn up. Old furniture stacked in the lobby and power tools first thing in the morning. The room had cracked tile and stained carpet and was very dirty.
The staff was wonderful! The lady at the front desk was friendly; she also helped us with area information. The maids were also friendly and helpful; when we asked for extra towels and shampoo, we were given more than enough immediately. The staff at breakfast was also wonderful; not only did they keep the breakfast choices stocked, hot, and fresh, but they also were constantly cleaning and replacing the trash can with a fresh bag. The breakfast had more choices than I expected, and it was delicious!! We also were happy that everything that we wanted and needed was very close to the hotel. There is a Kroger, restaurants and a gas station just on the other side of the hotel; plus, the Newport Aquarium, etc. was just a short drive away.
Holiday Inn Express Hotel & Suites Cincinnati Se Newport, an IHG Hotel places you within a mile (2 km) of popular attractions like Newport Aquarium and Newport on the Levee. This hotel has 73 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM.
32-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Other amenities include refrigerators, microwaves, and coffee makers.
Guests staying at Holiday Inn Express Hotel & Suites Cincinnati Se Newport, an IHG Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a meeting room, and a computer station.
Door to our room was left jammed open with door block when we arrived. Water was leaking from ceiling into bucket just outside our room. Tv didn’t work and manager had to come down to get it to work but problem with wires kept causing it to go on fritz. Woke up in morning and realized no bath towels in room so had to dry off with a hand towel. Room smelled a bit funny maybe due to water leak outside room.
Close to events
I like the hested pool
The front desk guy was super helpful every time I needed something. The indoor pool was cold, but other than that it was nice.
Stayed here during the C19 virus issues, things were limited but staff was always helpful and super friendly. They had pack and go breakfast instead of buffet but they made sure you had plenty to eat. Everyone was super helpful with my requests. I can only imagine this would get better with no virus issues. Great stay!
Thank you for the 5/5 rating. We are delighted you enjoyed your stay, and were happy to have as our guest. Please consider us in the future for any lodging needs you may have, and if there is anything we can do for you please let us know.
Thank you. Glad you had an exceptional stay! Hope to have the opportunity to serve you again.
The hotel clerk spent a lot of time straightening out the orbitz payment issues. Staff was supportive through storm induced water shutdown and power outage.
Thank you for taking the time to review our hotel and recognizing the staff for their support through the water outage. It is much appreciated as the staff really does strive to make guests feel welcome and comfortable. Failures by the local utility company doesn't make the job any easier.
The rooms were a nice size. Enjoyed the breakfast in the morning. However, the door had a small gap so you heard outside coming and going.
Thank you for taking the time to review our hotel and sharing your experiences. I am the new General Manager for the hotel, new to this location, but not new to Holiday Inn Express hotels. In just a few days, this is the second time that I am hearing of a gap at the door. I appreciate your sharing and I will investigate.
I sincerely apologize for the inconvenience and the maintenance issues. However we have addressed and taken care of these concerns. We hope to see you again in the future.