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Hawthorn Suites by Wyndham Chicago Hoffman Estates

2.5 out of 5.0

Recent guest reviews

I've been at this hotel before, took it for the price again, but I'll never go back. Please understand that the staff is very, very friendly; BUT the place is filthy and smells terrible. Carpeting in the halls and stairways is full of stains and has a disgusting, pungent odor. My room smelled of cigarette smoke-- actually, a cigarette and musty combination-- and the drain in the bathroom reeked of mildew. The room's loud air conditioning unit ran almost constantly yet still could not dehumidify and cool the air properly. As far as the hotel's breakfast area, its counters, tables, floors, and dispenser of plastic knives/forks/spoons were dirty and probably a health hazard. (And I've never been at another hotel that put out such bruised, overripe, mushy apples, oranges, and bananas for breakfast.) I paid a total of about $78 per night but wasted even that on this dump. I strongly recommend you put your money elsewhere and, if necessary, pay a little more in order to get a middle-class experience. BUYER BEWARE!

The breakfast was very good and we had a variety every morning for the 4 nights we stayed. The hotel staff were very friendly and helpful.

overall experience ok but none of the staff members had friendly smile and I had to make them all speak everything else was ok. But there was an unrelated problem with the construction

Very nice hotel, we have stayed here on 3 separate occasions and every time we enjoyed the stay.

The refrigerator and heating were so noisy I could not sleep. As soon as I feel asleep one of the devices would start up and wake me!

I had to wait several minutes before anyone showed up at front desk. Otherwise. Check in was okay. The room was spacious and comfortable. Everything was fine except the countertop and floor in the kitchenette, which were dirty and sticky. This negatively impacted our overall experience.

Bath tub didn't drain. Had to hold the lever down for 15 seconds for the toilet to flush. The room didn't feel clean. And the exercise room hardly has much to speak of.

My second stay in a week, very pleasant! Spacious rooms, very quiet and comfortable!

Excellent place to be at! Nice breakfast. Room exceeds expectations. Be back again.

I didn't realize this was an extended stay type property. Having a kitchenette would have been a great money saver to cook some of my own meals, but I was only there for one night. Breakfast was nice, standard stuff and staff restocked items while I was eating.

I reserved three rooms for our trip. They were clean and comfortable --- except one smelled like mildew and the other like the scent of urine. Other than that, they were great.

free shuttle to take us directly to and from the movies, fresh fruit and bbq on arrival, plus free breakfast! booked because of location but it was such a pleasant surprise with all the ammenities and friendly staff

there was a bbq that night and free shuttle to take us to the movies and pick us up. staff was very friendly and accomodating. breakfast was standard but tasty :)

The staff and hotel were very nice and helpful. I did ask the lady at the front desk if they had an extra hdmi cable, which they didn't, but she was very helpful. The HDMI cable would be a nice thing to have available at the hotel if needed by a guest. Thank you.

The hotel was decent, about what you would expect for the price. The location was good for us. The first room we got did have a weird smell but the staff apologized and moved us to a different room so it was not too bad. Overall it was a good stay.

Very friendly staff. Clean room with kitchen and wonderful place to stay. Away from city, nice and calm.

The room was like staying in a small studio apartment. It wasn't anything fancy, but it was large and was very clean and tidy. Everything smelled fresh too (I say this because a lot of hotel rooms have a real musky smell). The kitchen area was fantastic, with everything necessary to cook my own meal; hot plates, microwave, large refrigerator/freezer, tons of new looking utensils and dishes in the cupboards. There was even a dishwasher! The bathroom was very clean, and the shower had great water pressure. However, there was no shampoo or conditioner - only a couple of small soap bars and a small tube of body lotion. So, take your own shampoo and conditioner if you need to wash your hair! In the room, there was a large comfortable bed with plenty of blankets and pillows. There was also a desk with two chairs, and a reclining lounge chair to watch TV on the flat screen. Not many channels were available on the TV - but the basics were there (ABC, CNN and a couple other news stations). The room was silent at night. I didn't hear any noise whatsoever from traffic or other guests. There was a ton of free car parking outside, very close to the entrance. I didn't utilise the gym or laundry areas, but they looked great from what I saw just walking past. I also didn't take the free breakfast on offer, so I can't say much about that. However, I think I recall the staff telling me it was going to be a hot breakfast. The staff were very friendly. I had two different people check me in and out, and both were chatty and asked me about my stay and my plans.

Roaches in the bathroom, another room smelling like someone just smoked a pack of cigarettes..construction taking place such that there is no lobby and getting in/out of the hotel was a real pain. Stay at the Hampton Inn next door...they have suites..

We had to go through a plastic partition to get to,our room. No carpet in the hallway. Toilets stored near our room. Not good.

Difficult to find but worth it. Comfortable, quiet and clean. Looks like it is improving too. Variety of food places close.

2875 Greenspoint Pkwy Hoffman Estates IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within 2 miles (3 km) of Bridges of Poplar Creek Country Club, Hawthorn Suites by Wyndham Chicago Hoffman Estates is within 3 miles (5 km) of Arboretum of South Barrington. This 120-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Sears Center and Schaumburg Medieval Times are also a short drive from this Barrington hotel.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All of Hawthorn Suites by Wyndham Chicago Hoffman Estates's 120 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Free newspapers, free local calls, and hair dryers are also available.


Property features

At Hawthorn Suites by Wyndham Chicago Hoffman Estates, guests have access to a fitness center, free WiFi in public areas, and a business center. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Standard Room, 1 Queen Bed, Accessible

Queen 1 | Sleeps 2

Suite, 1 Queen Bed with Sofa bed

Queen 1 | Sleeps 4

Room, 1 Queen Bed, Accessible

Queen 1 | Sleeps 5

Guest reviews for Hawthorn Suites by Wyndham Chicago Hoffman Estates

Everyone (11) Couples (9) Business (4) Family (3) Friends (1) Other (3)
2

gross hotel in far northwest chicagoland

Everyone

I've been at this hotel before, took it for the price again, but I'll never go back. Please understand that the staff is very, very friendly; BUT the place is filthy and smells terrible. Carpeting in the halls and stairways is full of stains and has a disgusting, pungent odor. My room smelled of cigarette smoke-- actually, a cigarette and musty combination-- and the drain in the bathroom reeked of mildew. The room's loud air conditioning unit ran almost constantly yet still could not dehumidify and cool the air properly. As far as the hotel's breakfast area, its counters, tables, floors, and dispenser of plastic knives/forks/spoons were dirty and probably a health hazard. (And I've never been at another hotel that put out such bruised, overripe, mushy apples, oranges, and bananas for breakfast.) I paid a total of about $78 per night but wasted even that on this dump. I strongly recommend you put your money elsewhere and, if necessary, pay a little more in order to get a middle-class experience. BUYER BEWARE!

By , from St. Louis, MO on Sep 18, 2017

Review comment responded on Sep 21, 2017

Hello Joe, Thank you very much for taking the time to share your review with us -- we appreciate your feedback. We're so sorry we did not meet your expectations during your stay with regards to your room comfort, maintenance and housekeeping. We are working hard to improve our guest experiences at our hotel. I will be sure to share your comments so we are moving in the right direction. We would love the opportunity to exceed your expectations at your next visit. Please get in touch at your earliest convenience.

4

nice hotel

Everyone

The breakfast was very good and we had a variety every morning for the 4 nights we stayed. The hotel staff were very friendly and helpful.

By on Sep 18, 2017

Review comment responded on Sep 21, 2017

Thank you very much for taking the time to share your "Nice Hotel" review with us -- we really appreciate all your kind words. We're glad to hear that your family had a pleasant stay and enjoyed the variety of our full, hot breakfast. If there is anything we can do to make your next stay with us more enjoyable please get in contact with us. We look forward to seeing your family again.

3

nice location but staff not friendly

Everyone

overall experience ok but none of the staff members had friendly smile and I had to make them all speak everything else was ok. But there was an unrelated problem with the construction

By , from Mi on Aug 20, 2017

Review comment responded on Oct 16, 2017

Thank you very much for taking the time to post your feedback. I have shared these comments with our General Manager to address all of your concerns to help us improve our brand and guest experience. I am sorry we did not meet all of your expectations during your recent stay. We're glad that you enjoyed the full, hot breakfast each morning. Please feel free to reach out to us with any additional comments. We hope to exceed your expectations the next time you choose Hawthorn Suites Thank you.

4

really enjoyed my stay

Everyone

Very nice hotel, we have stayed here on 3 separate occasions and every time we enjoyed the stay.

By , from Michigan on May 2, 2017

3

no sleep!

Everyone

The refrigerator and heating were so noisy I could not sleep. As soon as I feel asleep one of the devices would start up and wake me!

By , from NYC on Mar 18, 2017

3

dirty countertops

Everyone

I had to wait several minutes before anyone showed up at front desk. Otherwise. Check in was okay. The room was spacious and comfortable. Everything was fine except the countertop and floor in the kitchenette, which were dirty and sticky. This negatively impacted our overall experience.

By , from Northwest IL on Nov 24, 2016

2

run down

Everyone

Bath tub didn't drain. Had to hold the lever down for 15 seconds for the toilet to flush. The room didn't feel clean. And the exercise room hardly has much to speak of.

By , from MN on Oct 31, 2016

4

pleasant second stay!

Everyone

My second stay in a week, very pleasant! Spacious rooms, very quiet and comfortable!

By on Oct 17, 2016

4
Everyone

Excellent place to be at! Nice breakfast. Room exceeds expectations. Be back again.

By on Sep 30, 2016

4

one night only

Everyone

I didn't realize this was an extended stay type property. Having a kitchenette would have been a great money saver to cook some of my own meals, but I was only there for one night. Breakfast was nice, standard stuff and staff restocked items while I was eating.

By , from Tucson, AZ on May 2, 2016