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Recent guest reviews

The young woman on duty when I both checked in and checked out could use some help gaining people skills. I loved my room and the location, and would stay there again easily.

I had submitted to get a 4star hotel close 2 Woodfield Mall. Said it was 2.6 miles but untrue. Booked early so could get nice place with amenities for our 46th anniversary. I wont book with Orbitz again. I thought i booked with Hotwire. Nothing wrong with hotel, just mot a 4dtar and not close

Bath/Shower would not drain. Took 2 days for someone to correct after several complaints. Did not clean or replace towels for 4 days. Missing 2nd remote. Overall worn/shabby appearance.

the staff was amazing. extremely friendly and helpful

No outgoing calls, was told they do not give that option to hotel guests, you have to use your cell phones. Beds are listed as queen size but they were not. Mattress was also very uncomfortable. Mildew on bathroom ceiling plus peeling ceiling. No ventilation in any area of room. Room smelled like seafood, but according to the front desk that no seafood is offered in their eating area. Ended up switching rooms and counted the days tell my stay was over.

Convenient-clean- quiet-fast check in- nice- well lit

I was very surprised by how big the suites were, and didn't realize it was 2 rooms! It was very spacious and the beds and pillows are super comfortable! The kitchenette was excellent to have and they provide everything you need, pots and pans and silverware, even dish soap and extra paper towels. The breakfast was always great in the morning and they had coffee out through the day. The staff was always nice and the breakfast attendants were always hard working and friendly. I loved this place!

Eating area needs improvement. Staff don’t need to sit in same area with guest during breakfast

Very nice. This is the second time we’ve been there & will definitely go back. Highly recommended!

Nice hotel, close to the hotel but really quiet. I would definitely stay there again

Carpeting in hallways was in need of replacement but my room was clean and comfortable. I would stay again.

I've been at this hotel before, took it for the price again, but I'll never go back. Please understand that the staff is very, very friendly; BUT the place is filthy and smells terrible. Carpeting in the halls and stairways is full of stains and has a disgusting, pungent odor. My room smelled of cigarette smoke-- actually, a cigarette and musty combination-- and the drain in the bathroom reeked of mildew. The room's loud air conditioning unit ran almost constantly yet still could not dehumidify and cool the air properly. As far as the hotel's breakfast area, its counters, tables, floors, and dispenser of plastic knives/forks/spoons were dirty and probably a health hazard. (And I've never been at another hotel that put out such bruised, overripe, mushy apples, oranges, and bananas for breakfast.) I paid a total of about $78 per night but wasted even that on this dump. I strongly recommend you put your money elsewhere and, if necessary, pay a little more in order to get a middle-class experience. BUYER BEWARE!

The breakfast was very good and we had a variety every morning for the 4 nights we stayed. The hotel staff were very friendly and helpful.

overall experience ok but none of the staff members had friendly smile and I had to make them all speak everything else was ok. But there was an unrelated problem with the construction

Very nice hotel, we have stayed here on 3 separate occasions and every time we enjoyed the stay.

Greenspoint Pkwy Hoffman Estates IL

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • 24-hour fitness center

Located 2.1 mi (3.4 km) from Arboretum of South Barrington, MainStay Suites Chicago Hoffman Estates is within a 10-minute drive of other popular attractions like Sears Center. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Each morning free breakfast is included with your stay.


Rooms

The 120 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

At MainStay Suites Chicago Hoffman Estates, guests have access to a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a computer station, laundry facilities, and a TV in a common area.

Room options

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for MainStay Suites Chicago Hoffman Estates

Everyone (20) Business (4) Couples (10) Family (9) Other (3) Friends (1)
4
Family

The young woman on duty when I both checked in and checked out could use some help gaining people skills. I loved my room and the location, and would stay there again easily.

By on Sep 24, 2019

Review comment responded on Oct 9, 2019

Thank you for your feedback and we are so sorry the experience you had during checkin.

3
Family

I had submitted to get a 4star hotel close 2 Woodfield Mall. Said it was 2.6 miles but untrue. Booked early so could get nice place with amenities for our 46th anniversary. I wont book with Orbitz again. I thought i booked with Hotwire. Nothing wrong with hotel, just mot a 4dtar and not close

By on Aug 25, 2019

4
Everyone

By on Aug 20, 2019

Review comment responded on Aug 27, 2019

Thank you very much for your survey.

2
Everyone

By on Jul 30, 2019

Review comment responded on Aug 2, 2019

Thank you for staying with us. We appreciate your survey/

2
Partner Couples

Bath/Shower would not drain. Took 2 days for someone to correct after several complaints. Did not clean or replace towels for 4 days. Missing 2nd remote. Overall worn/shabby appearance.

By on Jul 3, 2019

Review comment responded on Jul 16, 2019

Hello Guest, we appreciate your survey and your feedback. We are so sorry that your experience was not pleasant and we hope that you give us a second chance to correct things. Look forward to hopefully seeing you soon!

5
Everyone

By on May 31, 2019

Review comment responded on Jun 2, 2019

Thank you for staying with us and we really appreciate your survey.

5
Family Business Business

the staff was amazing. extremely friendly and helpful

By on May 23, 2019

Review comment responded on May 25, 2019

Thank you for filling out this survey, we really appreciate the feedback as well. Please come back and stay with us again.

1
Family Family

No outgoing calls, was told they do not give that option to hotel guests, you have to use your cell phones. Beds are listed as queen size but they were not. Mattress was also very uncomfortable. Mildew on bathroom ceiling plus peeling ceiling. No ventilation in any area of room. Room smelled like seafood, but according to the front desk that no seafood is offered in their eating area. Ended up switching rooms and counted the days tell my stay was over.

By on May 18, 2019

Review comment responded on May 25, 2019

We are so sorry that you did not enjoy your stay with us. We will take a note of all the things that your mentioned and correct them. We hope that you give us another chance. Thank you for filling out the survey.

5
Everyone

By on Apr 28, 2019

Review comment responded on May 1, 2019

Thank you for your survey!

5
Family

Convenient-clean- quiet-fast check in- nice- well lit

By on Apr 7, 2019

Review comment responded on Apr 7, 2019

Thank you for your feedback and filling out this survey.

MainStay Suites Chicago Hoffman Estates

2875 Greenspoint Pkwy, Hoffman Estates, IL 60169
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