Studio, 1 Queen Bed, Smoking
from $73
Extended Stay America - Chicago - Naperville - East
2.5 out of 5.0
2.7
out of 5
Average Guest Review
See all 44 reviews
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Recent guest reviews
Pulled up to staff and guest smoking just outside the door. That was pretty much a constant, always someone there smoking so you could get a good whiff of it with your kids on tow! The staff was rarely at the desk when you needed something. We had 4 in our room and one bath towel. Front desk wouldn't give me 3 more towels until I coughed up the used 1 towel even after explaining I started with only 1 towel. So that was weird! The floor in the room and pictures were nice but the bathroom sink was gross with guck corroded in it. A bit of a contrast b On a positive note coffee was good and the woman at the front desk in the morning was very upbeat and cheerful. I liked her!
The hotel is not worth the cost. Staff that was there when we stayed were very short and never once said thank you or you're welcome or no problem. It made us seem like an inconvenience. Hotel smelled of marijuana smoke and when we arrived to our room - no sheets or pillow for the pull out. No toiletries in the bathroom. Door locked from the outside to the bathroom. Drain didn't work in tub. Just an overall MESS. I want 50% of my money back. Horrible experience but I did stay there.
The Staff at this location are really good. Especially Bradley the front desk manager is one of the best that I have ever worked with. Even though there are minor issues with the room occasionally, the staff are always there to help immediately.
It seemed like there were a lot of families actually living in this facility. Lots of kids running around, playing on the elevators, banging on the stairs. Pretty annoying. Otherwise, you get what you pay for. But I think the kids with no supervision made it a tad worse, and the location is a bit far from everything compared to other hotels in the area.
Hotel was decent. Had a nice time at a near sports bar
This hotel if not already in line for a remodel should be. It is OK but it is really showing signs that it needs some work. Also Staff should not be standing right outside the front doors smoking.
It affordable, it's clean. No wake up call, pretty basic but served it's purpose and I would go again.
Staff is friendly, and the room was clean. The bed was very uncomfortable, and the noise from the highway was bad. Even though we stayed in a smoke free room, you could smell smoke in the hallways. No ice, no cups! no amenities, except a bar of soap. A reasonable rate, but we would not stay here again.
Great price and great location. The hotel was clean and had great staff. They took great care of me!
The first room I was assigned had not been cleaned - stuff all over the floor. I couldn't tell if it was an oversight or just low standards. Internet didn't work.
A pretty good value and a decently updated property. A downside is that they have smoking rooms so no surprise that common areas and elevators smell like smoke.
First room I was assigned to had no linens on the bed. Just a mattress. Second room was not very clean but I cut my losses and used it. Nice staff. Lots of riff raf staying there though.
Nice clean room with no frills. Check-in takes longer than necessary since they make you provide company name (with spelling) reason for your stay, email address? A little intrusive and annoying.
Good overall value. Room was recently updated and was clean. All common areas smell like stale cigarette smoke.
For a short stay (a week) this was just fine,. The kitchen is small and good for cooking simple meals. There is no housekeeping for a week - if you chose to have housekeeping more than that there is an additional charge. You take care of disposing of your trash in the "trash room" and you pick up towels and toilet paper at the desk on an as needed basis.
Good place if you the need basics of long term stay. Homestead has a microwave, fridge, stovetop, television with Showtime. The shower was only ok.
Be warned, this hotel does not have a pool or a real complimentary breakfast. The "pool" is a temporary use of LA Fitness and the breakfast is coffee and chewy bars. It was a letdown for my party because we were just on a 30 mile away from home vaca but if you're just looking for a bed in a room in Naperville, then this is for you.
I stayed here while I was on a business trip. I chose this hotel because I did not want to spend alot on a hotel room during my business stay and this hotel was very close and convenient to where I needed to be. The hotel was in a very good location, the staff was friendly, but the hotel is run down and in need of fixing up. It is not a fancy hotel, but is a good value for the price. I would stay here again because it was convenient, inexpensive, and in a good location.
This hotel was a little run down and in need of a refurbishment. It was not the cleanest and had an unpleasent ordor.
the room air condistioner was not workin good, room smelled smoky, my toilet got stopped up, whent to front dest to get help, but i was told to use the plunger to fix it myself, lobby was rundown, DO NOT STAY THEIR, pay a little more for a desent room
Hotel highlights
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
Extended Stay America - Chicago - Naperville - East is located within a few miles (5 km) of DuPage Children's Museum and Saints Peter and Paul Catholic Church. This 136-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Naperville hotel are Naper Settlement Museum and Arrowhead Golf Club.
Dining
Free continental breakfast is included with your stay.
Rooms
The 136 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.
Property features
Guests staying at Extended Stay America - Chicago - Naperville - East enjoy free WiFi in public areas, laundry facilities, and barbecue grills. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has a picnic area.
Guest reviews for Extended Stay America - Chicago - Naperville - East
contrast in updates and old fixtures
Everyone
Pulled up to staff and guest smoking just outside the door. That was pretty much a constant, always someone there smoking so you could get a good whiff of it with your kids on tow! The staff was rarely at the desk when you needed something. We had 4 in our room and one bath towel. Front desk wouldn't give me 3 more towels until I coughed up the used 1 towel even after explaining I started with only 1 towel. So that was weird! The floor in the room and pictures were nice but the bathroom sink was gross with guck corroded in it. A bit of a contrast b On a positive note coffee was good and the woman at the front desk in the morning was very upbeat and cheerful. I liked her!
do not stay here
Everyone
The hotel is not worth the cost. Staff that was there when we stayed were very short and never once said thank you or you're welcome or no problem. It made us seem like an inconvenience. Hotel smelled of marijuana smoke and when we arrived to our room - no sheets or pillow for the pull out. No toiletries in the bathroom. Door locked from the outside to the bathroom. Drain didn't work in tub. Just an overall MESS. I want 50% of my money back. Horrible experience but I did stay there.
Review comment
General Manager responded on Jul 14, 2016
Thank you for selecting our hotel and for giving your feedback to future guests. We are pleased that you were happy with our location, and your spacious fully equipped kitchen suite. Unfortunately we failed to meet your expectations in other areas and we apologize you left our hotel less than satisfied. We will take your feedback, verify where we can make immediate improvements and conduct additional training so we can provide a better guest experience. We would like to be your hotel of choice in the future. General Manager
very good staff (bradley)
BusinessTravelers
The Staff at this location are really good. Especially Bradley the front desk manager is one of the best that I have ever worked with. Even though there are minor issues with the room occasionally, the staff are always there to help immediately.
ok,....but
BusinessTravelers
It seemed like there were a lot of families actually living in this facility. Lots of kids running around, playing on the elevators, banging on the stairs. Pretty annoying. Otherwise, you get what you pay for. But I think the kids with no supervision made it a tad worse, and the location is a bit far from everything compared to other hotels in the area.
an evening getaway
Couples
Hotel was decent. Had a nice time at a near sports bar
needs work
Couples
This hotel if not already in line for a remodel should be. It is OK but it is really showing signs that it needs some work. Also Staff should not be standing right outside the front doors smoking.
it's a room
Singles
It affordable, it's clean. No wake up call, pretty basic but served it's purpose and I would go again.
short stay
Couples
Staff is friendly, and the room was clean. The bed was very uncomfortable, and the noise from the highway was bad. Even though we stayed in a smoke free room, you could smell smoke in the hallways. No ice, no cups! no amenities, except a bar of soap. A reasonable rate, but we would not stay here again.
nice
Singles
Great price and great location. The hotel was clean and had great staff. They took great care of me!
housekeeping and internet issues
BusinessTravelers
The first room I was assigned had not been cleaned - stuff all over the floor. I couldn't tell if it was an oversight or just low standards. Internet didn't work.
Thank you for staying at our hotel and for the constructive comments. We are truly sorry for all the problems you encountered while, particularly in regard to the cleanliness of your room and service. We are working to remedy the issues you mentioned, so that we can provide you a better experience on your next visit. You are a valued customer and everything we do is aimed at providing you with an excellent experience. On a positive note, we are glad that you liked our front desk associate and the coffee we serve. Please come back and see us again. Sincerely, General Manager