Studio, 1 Queen Bed, Non Smoking
from $66
Extended Stay America - Chicago - Naperville - East
2.5 out of 5.0
2.8
out of 5
Average Guest Review
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Recent guest reviews
I had a wonderful experience at this lovely hotel.
Our first room had a non-working refrigerator; had to switch rooms after getting unpacked. The entire hotel needed maintenance. Air fresheners might help. Just overall seemed dirty and not well maintained. I had to ask for literally everything...kitchen pots/pans, utensils, dishes, dish soap, more towels, toaster.
Pulled up to staff and guest smoking just outside the door. That was pretty much a constant, always someone there smoking so you could get a good whiff of it with your kids on tow! The staff was rarely at the desk when you needed something. We had 4 in our room and one bath towel. Front desk wouldn't give me 3 more towels until I coughed up the used 1 towel even after explaining I started with only 1 towel. So that was weird! The floor in the room and pictures were nice but the bathroom sink was gross with guck corroded in it. A bit of a contrast b On a positive note coffee was good and the woman at the front desk in the morning was very upbeat and cheerful. I liked her!
The hotel is not worth the cost. Staff that was there when we stayed were very short and never once said thank you or you're welcome or no problem. It made us seem like an inconvenience. Hotel smelled of marijuana smoke and when we arrived to our room - no sheets or pillow for the pull out. No toiletries in the bathroom. Door locked from the outside to the bathroom. Drain didn't work in tub. Just an overall MESS. I want 50% of my money back. Horrible experience but I did stay there.
The Staff at this location are really good. Especially Bradley the front desk manager is one of the best that I have ever worked with. Even though there are minor issues with the room occasionally, the staff are always there to help immediately.
It seemed like there were a lot of families actually living in this facility. Lots of kids running around, playing on the elevators, banging on the stairs. Pretty annoying. Otherwise, you get what you pay for. But I think the kids with no supervision made it a tad worse, and the location is a bit far from everything compared to other hotels in the area.
Hotel was decent. Had a nice time at a near sports bar
This hotel if not already in line for a remodel should be. It is OK but it is really showing signs that it needs some work. Also Staff should not be standing right outside the front doors smoking.
It affordable, it's clean. No wake up call, pretty basic but served it's purpose and I would go again.
Staff is friendly, and the room was clean. The bed was very uncomfortable, and the noise from the highway was bad. Even though we stayed in a smoke free room, you could smell smoke in the hallways. No ice, no cups! no amenities, except a bar of soap. A reasonable rate, but we would not stay here again.
Great price and great location. The hotel was clean and had great staff. They took great care of me!
The first room I was assigned had not been cleaned - stuff all over the floor. I couldn't tell if it was an oversight or just low standards. Internet didn't work.
A pretty good value and a decently updated property. A downside is that they have smoking rooms so no surprise that common areas and elevators smell like smoke.
First room I was assigned to had no linens on the bed. Just a mattress. Second room was not very clean but I cut my losses and used it. Nice staff. Lots of riff raf staying there though.
Nice clean room with no frills. Check-in takes longer than necessary since they make you provide company name (with spelling) reason for your stay, email address? A little intrusive and annoying.
Good overall value. Room was recently updated and was clean. All common areas smell like stale cigarette smoke.
For a short stay (a week) this was just fine,. The kitchen is small and good for cooking simple meals. There is no housekeeping for a week - if you chose to have housekeeping more than that there is an additional charge. You take care of disposing of your trash in the "trash room" and you pick up towels and toilet paper at the desk on an as needed basis.
Good place if you the need basics of long term stay. Homestead has a microwave, fridge, stovetop, television with Showtime. The shower was only ok.
Be warned, this hotel does not have a pool or a real complimentary breakfast. The "pool" is a temporary use of LA Fitness and the breakfast is coffee and chewy bars. It was a letdown for my party because we were just on a 30 mile away from home vaca but if you're just looking for a bed in a room in Naperville, then this is for you.
I stayed here while I was on a business trip. I chose this hotel because I did not want to spend alot on a hotel room during my business stay and this hotel was very close and convenient to where I needed to be. The hotel was in a very good location, the staff was friendly, but the hotel is run down and in need of fixing up. It is not a fancy hotel, but is a good value for the price. I would stay here again because it was convenient, inexpensive, and in a good location.
Guest reviews for Extended Stay America - Chicago - Naperville - East
Everyone
I had a wonderful experience at this lovely hotel.
fit our needs
Everyone
Our first room had a non-working refrigerator; had to switch rooms after getting unpacked. The entire hotel needed maintenance. Air fresheners might help. Just overall seemed dirty and not well maintained. I had to ask for literally everything...kitchen pots/pans, utensils, dishes, dish soap, more towels, toaster.
Review comment
General Manager responded on Aug 12, 2017
We truly apologize for the inconvenience you had due to the Hotel Policies. We're also sorry for the difficulty you had in your first room due to air conditioning. We have already shared your concern with our maintenance team to ensure its rectification on an immediate basis. On a positive note, we are glad to know our location was perfect for your needs. We value your business and hope you will consider choosing us again. Sincerely, General Manager
contrast in updates and old fixtures
Everyone
Pulled up to staff and guest smoking just outside the door. That was pretty much a constant, always someone there smoking so you could get a good whiff of it with your kids on tow! The staff was rarely at the desk when you needed something. We had 4 in our room and one bath towel. Front desk wouldn't give me 3 more towels until I coughed up the used 1 towel even after explaining I started with only 1 towel. So that was weird! The floor in the room and pictures were nice but the bathroom sink was gross with guck corroded in it. A bit of a contrast b On a positive note coffee was good and the woman at the front desk in the morning was very upbeat and cheerful. I liked her!
Review comment
General Manager responded on Jan 1, 1970
Thank you for staying at our hotel and for the constructive comments. We are truly sorry for all the problems you encountered while, particularly in regard to the cleanliness of your room and service. We are working to remedy the issues you mentioned, so that we can provide you a better experience on your next visit. You are a valued customer and everything we do is aimed at providing you with an excellent experience. On a positive note, we are glad that you liked our front desk associate and the coffee we serve. Please come back and see us again. Sincerely, General Manager
do not stay here
Everyone
The hotel is not worth the cost. Staff that was there when we stayed were very short and never once said thank you or you're welcome or no problem. It made us seem like an inconvenience. Hotel smelled of marijuana smoke and when we arrived to our room - no sheets or pillow for the pull out. No toiletries in the bathroom. Door locked from the outside to the bathroom. Drain didn't work in tub. Just an overall MESS. I want 50% of my money back. Horrible experience but I did stay there.
Review comment
General Manager responded on Jul 14, 2016
Thank you for selecting our hotel and for giving your feedback to future guests. We are pleased that you were happy with our location, and your spacious fully equipped kitchen suite. Unfortunately we failed to meet your expectations in other areas and we apologize you left our hotel less than satisfied. We will take your feedback, verify where we can make immediate improvements and conduct additional training so we can provide a better guest experience. We would like to be your hotel of choice in the future. General Manager
very good staff (bradley)
BusinessTravelers
The Staff at this location are really good. Especially Bradley the front desk manager is one of the best that I have ever worked with. Even though there are minor issues with the room occasionally, the staff are always there to help immediately.
ok,....but
BusinessTravelers
It seemed like there were a lot of families actually living in this facility. Lots of kids running around, playing on the elevators, banging on the stairs. Pretty annoying. Otherwise, you get what you pay for. But I think the kids with no supervision made it a tad worse, and the location is a bit far from everything compared to other hotels in the area.
an evening getaway
Couples
Hotel was decent. Had a nice time at a near sports bar
needs work
Couples
This hotel if not already in line for a remodel should be. It is OK but it is really showing signs that it needs some work. Also Staff should not be standing right outside the front doors smoking.
it's a room
Singles
It affordable, it's clean. No wake up call, pretty basic but served it's purpose and I would go again.
short stay
Couples
Staff is friendly, and the room was clean. The bed was very uncomfortable, and the noise from the highway was bad. Even though we stayed in a smoke free room, you could smell smoke in the hallways. No ice, no cups! no amenities, except a bar of soap. A reasonable rate, but we would not stay here again.
Alexander, thank you for being our guest at Extended Stay America. It’s a pleasure knowing you loved our property and had an amazing time with us. We hope to welcome you back soon. Sincerely, General Manager