We got there at noon to check in+qqqqqqq+q qq qq+++qqq 5r3w p
The staff was very nice, but didn't feel safe having my wife stay here alone. Security guard in the lobby, people screaming in their rooms, dogs barking through the walls. Just not a place for a working person to stay. Room smelled like dogs, and seemed like this was a place where people didn't stay for long periods of time, they lived here. This is the 2nd hotel like this in the area. Seems like you need to stay at the Hilton, Sheraton or Marriott to find a decent place to stay. My wife toughed it out, but she said she would never stay there again. But again, the highlight was the staff at the front desk.
Everywhere smelled like cig smoke and pot smoke. Definitely not worth the cost difference to not stay at the motel 6. Also the bed was uncomfortable and the room was awkwardly set up. Should have shelled out a few more dollars and stayed at air bnb
The room was dirty, trash was left didn't think the room had been cleaned, paint peeling tile badly chipped, this place needs a renovation big time, should be advising people of the status of their rooms - terrible.
Evening front desk staff was friendly and helpful
While the price was cheap, the stay was pretty awful. Horrible smells throughout the building (we thought it was overcooked cabbage or something, but a long-term tenant said it was someone smoking "skunk weed"), a lack of towels and linens (the frantic single front desk person was rarely there at night, trying to do laundry elsewhere and ignoring calls), a broken and extremely uncomfortable pull-out sofa in the room, torn vinyl tiles in the shower, a broken elevator that people got stuck in, and the skimpiest "continental breakfast" I've ever had. I would never stay there again.
We arrived at the hotel before late check-in time cutoff and our room was gone!
Nice place to stay.... decent rooms good price... Close enough to resturants and other places to visit....
Room was dingy and dirty. Disgusting. Floor and carpet were sticky I never took my shoes off. Toilet gross. Dark pubic hair all over wall of shower when I went in first time.
Clean room, friendly staff, all you wpuld expect from a hotel
Great value for our stay. The staff particularly Michelle were great,
I am grading on a curve but if you need a place to sleep in a good location it’s hard to beat this Extended Stay. No amenities but the tv worksthe room is clean and the water pressure/temp is just right.
Rooms smells really bad. Everything is broken inside the room. We first got into a room where the closer door and hair dryer broken with nasty smell, complained abt it got another room where phone was broken with smoking smell in non smoking room
I had a wonderful experience at this lovely hotel.
Our first room had a non-working refrigerator; had to switch rooms after getting unpacked. The entire hotel needed maintenance. Air fresheners might help. Just overall seemed dirty and not well maintained. I had to ask for literally everything...kitchen pots/pans, utensils, dishes, dish soap, more towels, toaster.
Pulled up to staff and guest smoking just outside the door. That was pretty much a constant, always someone there smoking so you could get a good whiff of it with your kids on tow! The staff was rarely at the desk when you needed something. We had 4 in our room and one bath towel. Front desk wouldn't give me 3 more towels until I coughed up the used 1 towel even after explaining I started with only 1 towel. So that was weird! The floor in the room and pictures were nice but the bathroom sink was gross with guck corroded in it. A bit of a contrast b On a positive note coffee was good and the woman at the front desk in the morning was very upbeat and cheerful. I liked her!
The hotel is not worth the cost. Staff that was there when we stayed were very short and never once said thank you or you're welcome or no problem. It made us seem like an inconvenience. Hotel smelled of marijuana smoke and when we arrived to our room - no sheets or pillow for the pull out. No toiletries in the bathroom. Door locked from the outside to the bathroom. Drain didn't work in tub. Just an overall MESS. I want 50% of my money back. Horrible experience but I did stay there.
The Staff at this location are really good. Especially Bradley the front desk manager is one of the best that I have ever worked with. Even though there are minor issues with the room occasionally, the staff are always there to help immediately.
It seemed like there were a lot of families actually living in this facility. Lots of kids running around, playing on the elevators, banging on the stairs. Pretty annoying. Otherwise, you get what you pay for. But I think the kids with no supervision made it a tad worse, and the location is a bit far from everything compared to other hotels in the area.
Extended Stay America - Chicago - Naperville - East is located within a few miles (5 km) of University of Chicago Hospital and DuPage Children's Museum. Each of the 136 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 136 rooms feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America - Chicago - Naperville - East, guests have access to free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
We got there at noon to check in+qqqqqqq+q qq qq+++qqq 5r3w p
The staff was very nice, but didn't feel safe having my wife stay here alone. Security guard in the lobby, people screaming in their rooms, dogs barking through the walls. Just not a place for a working person to stay. Room smelled like dogs, and seemed like this was a place where people didn't stay for long periods of time, they lived here. This is the 2nd hotel like this in the area. Seems like you need to stay at the Hilton, Sheraton or Marriott to find a decent place to stay. My wife toughed it out, but she said she would never stay there again. But again, the highlight was the staff at the front desk.
Thank you for the feedback. We are sorry you did not felt completely secure at times and regret your stay was not a pleasant one. Please know our top priority is the safety and security of our guests and our employees. We work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Everywhere smelled like cig smoke and pot smoke. Definitely not worth the cost difference to not stay at the motel 6. Also the bed was uncomfortable and the room was awkwardly set up. Should have shelled out a few more dollars and stayed at air bnb
The room was dirty, trash was left didn't think the room had been cleaned, paint peeling tile badly chipped, this place needs a renovation big time, should be advising people of the status of their rooms - terrible.
Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Your feedback is shared with our housekeeping team to be more diligent going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Evening front desk staff was friendly and helpful
Thank you for reviewing your stay at Extended Stay America. We’re glad to know you were impressed with the service provided by our excellent staff and that overall you enjoyed your time with us. On behalf of everyone here, we invite you to stay with us again the next time you visit Naperville. Sincerely, Hotel Management
While the price was cheap, the stay was pretty awful. Horrible smells throughout the building (we thought it was overcooked cabbage or something, but a long-term tenant said it was someone smoking "skunk weed"), a lack of towels and linens (the frantic single front desk person was rarely there at night, trying to do laundry elsewhere and ignoring calls), a broken and extremely uncomfortable pull-out sofa in the room, torn vinyl tiles in the shower, a broken elevator that people got stuck in, and the skimpiest "continental breakfast" I've ever had. I would never stay there again.
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
We arrived at the hotel before late check-in time cutoff and our room was gone!
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Nice place to stay.... decent rooms good price... Close enough to resturants and other places to visit....
Angela, thank you for staying at Extended Stay America. We are glad to read you liked our affordable rates and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Room was dingy and dirty. Disgusting. Floor and carpet were sticky I never took my shoes off. Toilet gross. Dark pubic hair all over wall of shower when I went in first time.
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management