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Extended Stay America - Chicago - Lombard - Oakbrook

2.5 out of 5.0

Recent guest reviews

Had to wait for check in and bathroom was old and paint was coming off the bathtube...

Close to stores and restaurants and expressway with easy commute to doentown Chicago

The hotel had good aspects of customer service and cleanliness. But my advice is bring your own pillows the comfort level was minus. The continental breakfast was lack of experience. They offered oatmeal, but no hot water to mix it with. Only 2 of tge coffees out of 3 were filled, and muffins in a package that is it. The extended stay on 22nd offers so much more. I was very disappointed.

Not the greatest for the amount of money paid. Dirty rooms and no toilet paper. Shower not clean.

Tonsil it up, I should have been told to bring my own cleaning supplies and scru b the place down

Great location, very comfortable and excellent room amenities. The "breakfast included" was kind of pathetic.

Check in was fine and fast. Internet, bed and location was good. I was surprised to see only 1/4 roll of toilet paper in the bathroom. I found out later they do charge for tp. The room smelled of curry from previous renters. When you leave the room and return, one notices this smell. The breakfast provided consists of granola bars, muffins, coffee, hot water and oatmeal packets. This was the worst breakfast offering I have seen in my US travels. Location is good but I would not recommend staying here. Lastly, no pots or plans or glasses or silverware in the kitchen. No toaster or coffee maker also. No exercise room or business center either. Handles are incorrectly installed on doors for the room.

This hotel is well past is freshness date. The full kitchen lacked everything! No utensils, no plates or dishes or cups or bowls, no coffee or maker, no paper towels, no towels, no soap, not even a bottle opener. We found a peanut on the floor in the bathroom and found dirt in other areas of the room. The room had two bath towels and one face towel and one washcloth for two adults. When we requested additional towels we were told that they would only give us towels if we turned in the other ones that were already in the room. There were no hangers in our closet and no plastic bag for laundry. There was not even a spare roll of toilet tissue in the bathroom or anywhere in the room! The complimentary "breakfast" included coffee and a small basket of muffins and a few granola bars in the choice of an apple or orange. No juice, cereal, and certainly nothing hot. For the price that we paid, we did not expect a four-star experience. However, to start motels offer much higher levels of amenities. We reserved a room with a king bed in a room with two queen's. They gave our room with two queen beds to another guest so our children ended up booking it in a king bed together. The only positive thing that we can contribute is that they allowed our online booking service a refund as we accidentally blocked in additional room that we did not need. Fortunately they were able to sell it so we received our money back for that one.

Not for families as the environment does not look too pleasing.

It was lame and they didnt have snything ready they didnt even have clean towels or blankrts.. The customer service was horrid it was just all atlund horribleee horrible hotrible horrible hotrible horrible and horrid like if i woulda known i would got a different hotel it would probablyrate it a 1/5

Great and friendly staff...rooms need a little more love...

I was snowed in at work and stayed up the road at this hotel. Myself and another gentleman waited at the desk for 10 minutes before someone came out to check us in. My room was a standard room, but I was a bit disappointed that there was no mattress pad on the bed (only a fitted sheet), there's were remnants of soap bars on the edge of the tub and there were no glasses in the room...at all! I understand about not stocking kitchen items, but seriously a few plastic cups would've been appreciated. The pillows were also way too soft for my liking. I used all three that were supplied and still felt like my head was directly on the mattress. The grab and go breakfast in the morning, was literally that...a few granola bars and individually wrapped muffins. Nothing to write home about. I guess you get what you pay for...

Great time, we come here often-sometimes the dishes are either missing or dirty otherwise we come here instead of downtown Chicago.

All was pretty good, except that the grab and go breakfasts were inadequate. There was never enough coffee or snacks for all guests and they didn't refill. Bathroom wasn't cleaned well after previous guest and my checking in. There was hair left behind on shower walls and shaving residuals on the bathroom counter.

Very good overall. Could use better towels and some kitchen items.

Just walking into the hotel it smelled dirty and like old food. The staffing was not welcoming. The hotel room was disgusting. It was dirty and not at all like what it looked like in the pictures. There was hair in the bed, mold in the bathroom and filth on the floor. You could also hear everything through the walls. The breakfast was granola bars and coffee. Had we not arrived so late in the evening and weren't checking out at 8:00am the next morning, we would have left and taken the loss of what we'd paid. Will never stay in one of hear hotels again.

The hotel was good and comfortable... but there was very little cleaning and less facilities.

Staff (Maribel especially) was wonderful!!!!! Compassionate and willing to help out every which way she could. I have a bad back post surgery, so the bed was not too good for me, but not many are.

I would never go back to this hotel ever again! I don't think you should even have it up on your website...The room was full of dust! people partying outside of the room till all hours of the night! and the front desk said there was not one thing they could do about it! It said it was for business people and we did not see one besides myself there...people live there they don't just stay for business...

The room was priced just right which lead to the choosing of the hotel. However the cleanliness was less than desirable. Also we had to change rooms and the staff was not very accommodating or apologetic.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

King 1 | Sleeps 4

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Guest reviews for Extended Stay America - Chicago - Lombard - Oakbrook

Everyone (11) Business (6) Couples (8) Family (2) Other (7) Friends (2)
3
Everyone

Had to wait for check in and bathroom was old and paint was coming off the bathtube...

By on Sep 1, 2017

Review comment responded on Sep 3, 2017

We appreciate you taking the time to write a review about your stay with us. We are pleased you had an overall nice stay. However, we are sorry for the inconvenience you had a time of check-in and with the bath tub. I will surely share your concerns with the respective teams to take corrective actions immediately. Please come back to stay with us the next time you are in the area. Sincerely, General Manager

4

nice location

Everyone

Close to stores and restaurants and expressway with easy commute to doentown Chicago

By , from illinois on Aug 24, 2017

Review comment responded on Aug 26, 2017

Freddy, thanks so much for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, General Manager

3
Everyone

The hotel had good aspects of customer service and cleanliness. But my advice is bring your own pillows the comfort level was minus. The continental breakfast was lack of experience. They offered oatmeal, but no hot water to mix it with. Only 2 of tge coffees out of 3 were filled, and muffins in a package that is it. The extended stay on 22nd offers so much more. I was very disappointed.

By on Aug 21, 2017

Review comment responded on Aug 23, 2017

Thank you for selecting our hotel for your recent Chicago visit, we appreciate your loyalty to our brand. We apologize for the dissatisfaction with our complimentary grab and go breakfast offerings. It seems we had an oversight on all items being made available at the time you experienced breakfast. Thank you for letting us know of the positive aspects as well as areas of improvement. We look forward to your next visit at one of our branded hotels. General Manager

1
Everyone

Not the greatest for the amount of money paid. Dirty rooms and no toilet paper. Shower not clean.

By on Jul 17, 2017

Review comment responded on Jul 20, 2017

Please accept my apologies for the experience you shared in your feedback. I was disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest, and I am sorry we overlooked something during your stay. I will discuss your feedback with my staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, General Manager

1

worst stay ever

Everyone

Tonsil it up, I should have been told to bring my own cleaning supplies and scru b the place down

By , from M on Jun 24, 2017

Review comment responded on Jun 26, 2017

Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager

5

excellent for the money

Everyone

Great location, very comfortable and excellent room amenities. The "breakfast included" was kind of pathetic.

By on Oct 10, 2016

2

nice smell of curry lingers in the room

Everyone

Check in was fine and fast. Internet, bed and location was good. I was surprised to see only 1/4 roll of toilet paper in the bathroom. I found out later they do charge for tp. The room smelled of curry from previous renters. When you leave the room and return, one notices this smell. The breakfast provided consists of granola bars, muffins, coffee, hot water and oatmeal packets. This was the worst breakfast offering I have seen in my US travels. Location is good but I would not recommend staying here. Lastly, no pots or plans or glasses or silverware in the kitchen. No toaster or coffee maker also. No exercise room or business center either. Handles are incorrectly installed on doors for the room.

By , from Chicago on Sep 13, 2016

1

conveniently located.

Everyone

This hotel is well past is freshness date. The full kitchen lacked everything! No utensils, no plates or dishes or cups or bowls, no coffee or maker, no paper towels, no towels, no soap, not even a bottle opener. We found a peanut on the floor in the bathroom and found dirt in other areas of the room. The room had two bath towels and one face towel and one washcloth for two adults. When we requested additional towels we were told that they would only give us towels if we turned in the other ones that were already in the room. There were no hangers in our closet and no plastic bag for laundry. There was not even a spare roll of toilet tissue in the bathroom or anywhere in the room! The complimentary "breakfast" included coffee and a small basket of muffins and a few granola bars in the choice of an apple or orange. No juice, cereal, and certainly nothing hot. For the price that we paid, we did not expect a four-star experience. However, to start motels offer much higher levels of amenities. We reserved a room with a king bed in a room with two queen's. They gave our room with two queen beds to another guest so our children ended up booking it in a king bed together. The only positive thing that we can contribute is that they allowed our online booking service a refund as we accidentally blocked in additional room that we did not need. Fortunately they were able to sell it so we received our money back for that one.

By , from Minneapolis on Jul 27, 2016

3

decent for short stays

Everyone

Not for families as the environment does not look too pleasing.

By on Jul 15, 2016

1

it was lame

Everyone

It was lame and they didnt have snything ready they didnt even have clean towels or blankrts.. The customer service was horrid it was just all atlund horribleee horrible hotrible horrible hotrible horrible and horrid like if i woulda known i would got a different hotel it would probablyrate it a 1/5

By on May 30, 2016