Extended Stay America - Chicago - Lombard - Oakbrook2.5 out of 5.0
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Recent guest reviews
Great location, very comfortable and excellent room amenities. The "breakfast included" was kind of pathetic.
Check in was fine and fast. Internet, bed and location was good. I was surprised to see only 1/4 roll of toilet paper in the bathroom. I found out later they do charge for tp. The room smelled of curry from previous renters. When you leave the room and return, one notices this smell. The breakfast provided consists of granola bars, muffins, coffee, hot water and oatmeal packets. This was the worst breakfast offering I have seen in my US travels. Location is good but I would not recommend staying here. Lastly, no pots or plans or glasses or silverware in the kitchen. No toaster or coffee maker also. No exercise room or business center either. Handles are incorrectly installed on doors for the room.
This hotel is well past is freshness date. The full kitchen lacked everything! No utensils, no plates or dishes or cups or bowls, no coffee or maker, no paper towels, no towels, no soap, not even a bottle opener. We found a peanut on the floor in the bathroom and found dirt in other areas of the room. The room had two bath towels and one face towel and one washcloth for two adults. When we requested additional towels we were told that they would only give us towels if we turned in the other ones that were already in the room. There were no hangers in our closet and no plastic bag for laundry. There was not even a spare roll of toilet tissue in the bathroom or anywhere in the room! The complimentary "breakfast" included coffee and a small basket of muffins and a few granola bars in the choice of an apple or orange. No juice, cereal, and certainly nothing hot. For the price that we paid, we did not expect a four-star experience. However, to start motels offer much higher levels of amenities. We reserved a room with a king bed in a room with two queen's. They gave our room with two queen beds to another guest so our children ended up booking it in a king bed together. The only positive thing that we can contribute is that they allowed our online booking service a refund as we accidentally blocked in additional room that we did not need. Fortunately they were able to sell it so we received our money back for that one.
Not for families as the environment does not look too pleasing.
It was lame and they didnt have snything ready they didnt even have clean towels or blankrts.. The customer service was horrid it was just all atlund horribleee horrible hotrible horrible hotrible horrible and horrid like if i woulda known i would got a different hotel it would probablyrate it a 1/5
Great and friendly staff...rooms need a little more love...
I was snowed in at work and stayed up the road at this hotel. Myself and another gentleman waited at the desk for 10 minutes before someone came out to check us in. My room was a standard room, but I was a bit disappointed that there was no mattress pad on the bed (only a fitted sheet), there's were remnants of soap bars on the edge of the tub and there were no glasses in the room...at all! I understand about not stocking kitchen items, but seriously a few plastic cups would've been appreciated. The pillows were also way too soft for my liking. I used all three that were supplied and still felt like my head was directly on the mattress. The grab and go breakfast in the morning, was literally that...a few granola bars and individually wrapped muffins. Nothing to write home about. I guess you get what you pay for...
Great time, we come here often-sometimes the dishes are either missing or dirty otherwise we come here instead of downtown Chicago.
All was pretty good, except that the grab and go breakfasts were inadequate. There was never enough coffee or snacks for all guests and they didn't refill. Bathroom wasn't cleaned well after previous guest and my checking in. There was hair left behind on shower walls and shaving residuals on the bathroom counter.
Very good overall. Could use better towels and some kitchen items.
Just walking into the hotel it smelled dirty and like old food. The staffing was not welcoming. The hotel room was disgusting. It was dirty and not at all like what it looked like in the pictures. There was hair in the bed, mold in the bathroom and filth on the floor. You could also hear everything through the walls. The breakfast was granola bars and coffee. Had we not arrived so late in the evening and weren't checking out at 8:00am the next morning, we would have left and taken the loss of what we'd paid. Will never stay in one of hear hotels again.
The hotel was good and comfortable... but there was very little cleaning and less facilities.
Staff (Maribel especially) was wonderful!!!!! Compassionate and willing to help out every which way she could. I have a bad back post surgery, so the bed was not too good for me, but not many are.
I would never go back to this hotel ever again! I don't think you should even have it up on your website...The room was full of dust! people partying outside of the room till all hours of the night! and the front desk said there was not one thing they could do about it! It said it was for business people and we did not see one besides myself there...people live there they don't just stay for business...
The room was priced just right which lead to the choosing of the hotel. However the cleanliness was less than desirable. Also we had to change rooms and the staff was not very accommodating or apologetic.
Well, hotel is in a good location, but many issues. Rooms and hallway smell like cigarette smoke. Free WiFi sucks and this is 2nd time I have stayed here. Both times I ended up having long periods of time where I couldn't access the network so was basically worthless as I had to go to brother's house to get any work done. Ken
Hotel was average at best. Then they tried to bill me again after room was paid for!!!
Room was OK, nothing special. Smoke permeated the lobby and hallway areas.
I've stayed here two years in a row - same room. Perfect for my needs. Attending a convention across the street. Staying here reduces my costs by over half by having a lower room price and being able to prepare my own food - I don't have to eat out. Staff has been friendly. Thanks.
We visited Chicago but stayed in Lombard, IL which is about 25 mins from our party point-We had stayed here before about a year ago-we like to make our own food so the hotel was perfect-This time to room wasn't very clean-long strands of hair was on the sink-shower-and kitchen areas...we were missing a few pots and pans-and they were not clean-if you book here look your room over before you go through the trouble of unpacking.
Located within a leisurely stroll of Yorktown Shopping Center, Extended Stay America - Chicago - Lombard - Oakbrook is within a 10-minute drive of Drury Lane Theater. This 135-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. It's also close to Ty Warner Park and Oakbrook Center Mall.
Start your day off right with a free continental breakfast.
The 135 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
Guests of Extended Stay America - Chicago - Lombard - Oakbrook enjoy free WiFi in public areas, free newspapers, and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables.