The suite was not furnished. I paid fir a king and got a small queen. Not coffee in room or in the lobby. No one manning the front desk in the morning and could not be summoned. Rude staff when you found one.
Front desk was usually not staffed. Had TV remote issues, no body at front desk. At check out, nobody at the front desk. Door to room always stuck on the door jam. Tolet was questional when it came to flushing.
I like how the room is laid out with the kitchenette. I don't like that they do not have laundry to sell to you for you to wash your clothes.
This property was up to spec prices matches the room you get
neighberhood, the near restaurants asnd the closets stores
It looked nice on the outside but the inside was outdated and falling apart. And to top it all off they had bedbugs!! It was absolutely horrible!
The room wasn't very clean at all, the over night person wasn't the best. Didn't tell us about breakfest or what time it was at and there was nothing about the time on the paper that came with the room key. Other than that the lady at the front desk while checking out was very helpful.
The rate brought me here. 3.5 miles from Lombard Metra Train Station. Nice to have full size refrigerator. Good AC unit. Second stay here two consecutive trips. Each rooms shower rod is in terrible shape. The floors could be mopped better. Each tub resurface is chipping off. The kitchens are not equipped you need to check that out at front desk but they don’t have enough so not an option. If I end up here again, I may bring two kettles, fry pan. For now paper plates and bowls, plastic silverware for cereal, sandwiches and instant oatmeal... But it works.
Very nice area and the hotel is very nice. The staff was very nice and I will book them again when I am in the area. There are plenty of restaurants and shoppi g.
Heater/Ac unit made noise and didn't hold temp. Window coverings didn't work properly.
Terrible experience, room had spiders, no lobby security, there was a strong smell of marajuana in the hallway on the floor i stayed on.
The first room we were given had a leaking commode. Within minutes of checking into the room we saw it. It turns out the the front desk lady was aware of the problem before giving it to us. Then we were given a second room on the opposite side of the building where the AC was not working. We were to offered to either cancel the reservation or switch to another room again and was told that they can not fix the AC at night. We were tired moving our stuffs and decided to stay back in the room.
The staff was friendly but the hotel was DIRTY. Disgusting I would not stay here again. Too bad--it's in a nice area with lots nearby.
We had booked for a room with two double beds but are check in the staff said it is not available even after showing the confirmation email.
Located within a leisurely stroll of Yorktown Shopping Center, Extended Stay America - Chicago - Lombard - Oakbrook is within a few miles (5 km) of Oakbrook Center Mall. Each of the 135 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 135 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include coffee makers, phones, and ironing boards. Weekly housekeeping is available.
Guests of Extended Stay America - Chicago - Lombard - Oakbrook enjoy free WiFi in public areas, free newspapers, and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry.
The suite was not furnished. I paid fir a king and got a small queen. Not coffee in room or in the lobby. No one manning the front desk in the morning and could not be summoned. Rude staff when you found one.
Front desk was usually not staffed. Had TV remote issues, no body at front desk. At check out, nobody at the front desk. Door to room always stuck on the door jam. Tolet was questional when it came to flushing.
Cal, thank you for your review. We regret learning that our front desk staff was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We have also asked our maintenance team to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I like how the room is laid out with the kitchenette. I don't like that they do not have laundry to sell to you for you to wash your clothes.
Arcadio, thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our apartment-style, but we regret not meeting all your expectations. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
This property was up to spec prices matches the room you get
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. We hope you will visit us again. Sincerely, Hotel Management
neighberhood, the near restaurants asnd the closets stores
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and are sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management