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Extended Stay America Chicago - Gurnee

2.5 out of 5.0

Recent guest reviews

Nice hotel close to Great America. Walking distance to Hooters, Olive Garden and a few other places to eat. Hotel wasn't the cleanest but the bed was comfortable to sleep in.

Great people, good location, big room, quiet, close to shopping mall and restaurants.

I'm a heavy traveler and my Company has a choice to stay at any 4-5 star hotel. Extended Stay, (Especially Gurnee) is always my 1st pick. Some of the BEST people in Hotel Hospitality work at THIS location. Going over and beyond to make you comfortable. Though I've seen some Hotel Guests, being obnoxious and very rude to the staff, situations' always handled with professionalism. Hotel Manager (Kathy) absolutely the best!!! The front desk staff always on point and the even the housekeeping, super friendly!! I've never had such a "FAMILY" feeling from any other hotel Brand. Keep up the GREAT WORK guys. Always 5-stars from me. Your supportive guest: SD

My stay was okay, not excellent but it wasn't bad. My fiancé really wanted to go for a swim but the hotel did not have a pool and the breakfast to go wasn't really a breakfast to go it was Apple, orange and coffee. But the room was nice my favorite is that it's a studio so a full kitchen is in the room. The stay wasn't bad at all. Eventhough we had to change our rooms twice, plumbing problems. But the staff was really nice.

Very welcoming staff. And very clean and spacious rooms. Very close to food and malls. Restaurants within walking distance. Very nice area. And plan to stay again

Very clean efficient hotel - staff very helpful and friendly

The room setup was vary impressive. The room was clean but issues with toliet. The staff seemed unfriendly and not kid friendly atmosphere! Disappointed that there was no pool or workout! Also, it needs more cable channels.

For being my first hotel on my own, I felt very comfortable. The staff were some of most friendly people i have ever met and really easy to talk to. I was set up fast and efficiently in a nice room. For what I paid I got a lot in return. Just about any amenity I could need, complimentary breakfast, amazing staff, and a very comfortable room. Extended Stay America easily became my go to place when I'm out of town.

The location, comfort, and value keep bringing me back to this place (4 times so far?). It's not fancy or luxurious. But they handle the essentials well -- clean, nice bed and TV. Good enough internet. Simple grab-and-go breakfast. Why pay a lot more for just a little more features? My only quibble: Nicer bath towels please. But I'll be back (with my own towel).

It was close and cheap. It was obviously a smoking room even though I asked for non-smoking. Nice service people.

It was good. Overall I liked the cleanliness of the room and it was very a very convenient location for my business. The biggest downer was the matress was stained on one side fairly bad. Get rid of that matress it's not comforting at all. I alway got a smile from the staff, they were very nice.

The room was large and spacious for the lowest cost at the hotel. the in room amenities are nice, full size fridge, stove, full set of dishware and cutlery. Had a nice large kitchen bar for dining and work. TV channels were a little sparce but didn't watch that much anyways. Location is within reasonable walking distance of both Gurnee Mills Mall and Six Flags Great America.

This ESA-Gurnee needs work. When trying to unlock the room door, it took many attempts. It appeared the door lock may have been tampered with in the past. Upon flushing the toilet, it was obvious it was plugged. When contacting the desk, I was told all maintenance staff were gone and she would give me a plunger and I could unplug it. After returning from dinner, I was happy to find that the problem had been fixed by someone else. The tv worked very poorly and when contacting the desk I was told that it takes a while for the tv to work. Thus, no tv to watch. This is a great location for Great America and the mall. The AC worked well.

Room options

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Chicago - Gurnee

Everyone (4) Couples (3) Business (2) Family (1) Other (2) Friends (1)
3

easy access to great america

Everyone

Nice hotel close to Great America. Walking distance to Hooters, Olive Garden and a few other places to eat. Hotel wasn't the cleanest but the bed was comfortable to sleep in.

By on Sep 18, 2017

Review comment responded on Sep 20, 2017

Thank you for posting a review of your stay. It's nice to read that you had an overall pleasant visit and that you liked our location. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, General Manager

4

great place to stay for a few days.

Everyone

Great people, good location, big room, quiet, close to shopping mall and restaurants.

By , from n. chicago, illinois on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for choosing to stay at Extended Stay America. We are pleased to know our location was convenient for your visit and that you enjoyed the comfort of your room. Please reach out our hotel so we can accommodate your needs in a best possible way. We look forward to seeing you again soon! Sincerely, General Manager

5

home away from home.

Everyone
@ hotel when 1st snow fell. Beautiful!

I'm a heavy traveler and my Company has a choice to stay at any 4-5 star hotel. Extended Stay, (Especially Gurnee) is always my 1st pick. Some of the BEST people in Hotel Hospitality work at THIS location. Going over and beyond to make you comfortable. Though I've seen some Hotel Guests, being obnoxious and very rude to the staff, situations' always handled with professionalism. Hotel Manager (Kathy) absolutely the best!!! The front desk staff always on point and the even the housekeeping, super friendly!! I've never had such a "FAMILY" feeling from any other hotel Brand. Keep up the GREAT WORK guys. Always 5-stars from me. Your supportive guest: SD

By , from Gurnee on Dec 29, 2016

3

okay stay!!!

Everyone

My stay was okay, not excellent but it wasn't bad. My fiancé really wanted to go for a swim but the hotel did not have a pool and the breakfast to go wasn't really a breakfast to go it was Apple, orange and coffee. But the room was nice my favorite is that it's a studio so a full kitchen is in the room. The stay wasn't bad at all. Eventhough we had to change our rooms twice, plumbing problems. But the staff was really nice.

By , from Justice, IL on Apr 12, 2016

Review comment responded on Jun 11, 2016

Thank you very much for staying with us and also for taking the time to provide a review of your time with us. Our Grab and Go breakfast is really designed for people on the run which is why we provide Apples/Oranges, Granola Bars, Muffins, Oatmeal, Coffee/Tea/Hot Chocolate. If you in the area again and are looking for more of a cooked to order breakfast, we highly recommend Walker Brothers Pancake House in Schaumburg. In regards to the plumbing issues, I deeply apologize for having to change rooms. We just installed brand new toilets into all of our Guest Rooms as part of our Renovation and have had a couple issues. Thank you for your understanding and we hope to see you again in the near future.

4

family

Couples

Very welcoming staff. And very clean and spacious rooms. Very close to food and malls. Restaurants within walking distance. Very nice area. And plan to stay again

By on Apr 24, 2015

5

chicago

Couples

Very clean efficient hotel - staff very helpful and friendly

By on Mar 13, 2015

2

spacious but not kid friendly!

Families

The room setup was vary impressive. The room was clean but issues with toliet. The staff seemed unfriendly and not kid friendly atmosphere! Disappointed that there was no pool or workout! Also, it needs more cable channels.

By on Mar 28, 2014

4

a great value

Singles

For being my first hotel on my own, I felt very comfortable. The staff were some of most friendly people i have ever met and really easy to talk to. I was set up fast and efficiently in a nice room. For what I paid I got a lot in return. Just about any amenity I could need, complimentary breakfast, amazing staff, and a very comfortable room. Extended Stay America easily became my go to place when I'm out of town.

By on Aug 19, 2013

4

i keep coming back.

Singles

The location, comfort, and value keep bringing me back to this place (4 times so far?). It's not fancy or luxurious. But they handle the essentials well -- clean, nice bed and TV. Good enough internet. Simple grab-and-go breakfast. Why pay a lot more for just a little more features? My only quibble: Nicer bath towels please. But I'll be back (with my own towel).

By on Jun 24, 2013

2

hey

BusinessTravelers

It was close and cheap. It was obviously a smoking room even though I asked for non-smoking. Nice service people.

By on Oct 18, 2009