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Recent guest reviews

I was mad the pool was closed. The last day I stayed there someone above my head was making so much noise I was ready to go, the cleaning lady was nice. the lady at the front desk was very nice to me and the breakfast was awesome!!!!

Rooms are filthy. Parking lot is awkward. People were smoking weed and doing the deed VERY loudly.. at least the bed was comfortable.

Needs updating

Clean, and staff is friendly

It’s good to stay for a night or two in that price.

The staff was very helpful with special request I made.

It was good staying at WESTERN hotel in Des Plainn. Bed linens could use some help, but it was good. Thanks

very clean the staff cordially ready to assist very happy The location very close to Airport

Stayed with my family for three nights. Handle on the toilet tank malfunctioned. Stopped working on the first day morning. Reported to concierge at 9 am. Was gone for the whole day. Came back at 9 pm. Only to find out that nothing was fixed. Reason was that “maintenance person was not in today” (Friday). Offered to move to the room across the hallway. After all day in Chicago with 5-year-old who is ready to go to bed, fully unpacked. At the beginning we refused, but the toilet stopped working completely, so it took us 30 minutes to move, only to find out that our neighbors are “slightly loud” and our bed is moving because “something is Happening” next door Complained to concierge. Response was “We can ask your neighbors to be quite” Seriously! Took another 30 minutes to move back to the room with broken toilet! Toilet was finally fixed on Saturday morning while we had breakfast. Asked concierge about apology/discount/rebate/follow up from someone. Response was “we have no management today, someone will follow up with you tomorrow when you will be checking out”. On the day of check out no management follow up.“Someone will call you on Monday”. No follow up calls at all. Called Corporate office complained. No follow up.I am not complaining about staff or facility itself. Stuff happens. Front desk employees were exceptionally nice, and I do not blame them for it. Rooms, common areas are clean and well maintained. Unfortunately, can’t say the same about Management of the company

Everything was updated beautifully, spotless. The refrigerator motor made noise off and on during the night--annoying. Breakfast and breakfast staff were tops.

Needs updating, but service was great. Breakfast was terrific

Old - ok for a short overnight stay. Probably wouldn't go back or recommend

The customer service was amazing The breakfast was delicious They are doing updates on the hotel and it’s beautiful It was close to the airport and a great price

Staff was very friendly, rooms were somewhat noisy. Overall good experience though.

Breakfast was excellent. The price for the stay was also good.

Quick check in and the room is clean ..good breakfast complementary

Lee St Des Plaines IL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free covered self parking
  • Indoor pool

Located within a mile (2 km) of Lake Park, Best Western Des Plaines Inn is within 2 miles (3 km) of McDonald's Museum. This 50-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free continental breakfast is included with your stay.


Rooms

All 50 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of Best Western Des Plaines Inn enjoy an indoor pool, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, a meeting room, and express check-out.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Best Western Des Plaines Inn

Everyone (17) Couples (8) Business (11) Family (24) Other (12) Friends (1)
5
Everyone

By on Sep 22, 2021

3
Partner Couples

I was mad the pool was closed. The last day I stayed there someone above my head was making so much noise I was ready to go, the cleaning lady was nice. the lady at the front desk was very nice to me and the breakfast was awesome!!!!

By on Aug 10, 2021

Review comment responded on Aug 10, 2021

We appreciate the positive feedback, please keep in mind we are available 24/7 to help resolve any noise issues during your stay

3
Family

Rooms are filthy. Parking lot is awkward. People were smoking weed and doing the deed VERY loudly.. at least the bed was comfortable.

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

We are sorry for not exceeding your expectations, please remember front desk is available 24/7 to help resolve any issues during your stay

2
Everyone

Needs updating

By on Jul 17, 2021

Review comment responded on Jul 17, 2021

Your feedback is very important, we thank you for taking the time to let us know

5
Business Business

Clean, and staff is friendly

By on Jul 2, 2021

Review comment responded on Jul 2, 2021

We thank you for staying with us and for the positive feedback!

3
Family

It’s good to stay for a night or two in that price.

By on Jun 27, 2021

Review comment responded on Jun 27, 2021

We thank you for staying with us and for the positive feedback!

5
Partner Couples

The staff was very helpful with special request I made.

By on Apr 25, 2021

Review comment responded on Apr 25, 2021

Thank you kindly for the wonderful review, we appreciate the positive feedback!

4
Everyone

By on Nov 23, 2020

Review comment responded on Nov 24, 2020

We are very happy knowing you enjoyed the experience, thank you kindly for taking the time to give us your feedback!

4
Business Business

It was good staying at WESTERN hotel in Des Plainn. Bed linens could use some help, but it was good. Thanks

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

We thank you for taking the time to let us know about your recent experience, we appreciate the feedback!

5
Family Family

very clean the staff cordially ready to assist very happy The location very close to Airport

By on Feb 1, 2020

Review comment responded on Feb 3, 2020

We thank you for taking the time to let us know about your recent experience, we appreciate the feedback!

Best Western Des Plaines Inn

1231 Lee St, Des Plaines, IL 60018
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