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Recent guest reviews

It was good staying at WESTERN hotel in Des Plainn. Bed linens could use some help, but it was good. Thanks

very clean the staff cordially ready to assist very happy The location very close to Airport

Stayed with my family for three nights. Handle on the toilet tank malfunctioned. Stopped working on the first day morning. Reported to concierge at 9 am. Was gone for the whole day. Came back at 9 pm. Only to find out that nothing was fixed. Reason was that “maintenance person was not in today” (Friday). Offered to move to the room across the hallway. After all day in Chicago with 5-year-old who is ready to go to bed, fully unpacked. At the beginning we refused, but the toilet stopped working completely, so it took us 30 minutes to move, only to find out that our neighbors are “slightly loud” and our bed is moving because “something is Happening” next door Complained to concierge. Response was “We can ask your neighbors to be quite” Seriously! Took another 30 minutes to move back to the room with broken toilet! Toilet was finally fixed on Saturday morning while we had breakfast. Asked concierge about apology/discount/rebate/follow up from someone. Response was “we have no management today, someone will follow up with you tomorrow when you will be checking out”. On the day of check out no management follow up.“Someone will call you on Monday”. No follow up calls at all. Called Corporate office complained. No follow up.I am not complaining about staff or facility itself. Stuff happens. Front desk employees were exceptionally nice, and I do not blame them for it. Rooms, common areas are clean and well maintained. Unfortunately, can’t say the same about Management of the company

Everything was updated beautifully, spotless. The refrigerator motor made noise off and on during the night--annoying. Breakfast and breakfast staff were tops.

Needs updating, but service was great. Breakfast was terrific

Old - ok for a short overnight stay. Probably wouldn't go back or recommend

The customer service was amazing The breakfast was delicious They are doing updates on the hotel and it’s beautiful It was close to the airport and a great price

Staff was very friendly, rooms were somewhat noisy. Overall good experience though.

Breakfast was excellent. The price for the stay was also good.

Quick check in and the room is clean ..good breakfast complementary

I had a pleasant stay at this hotel, would definitely recommend.

The staff here were very accommodating and listened to my needs and were able to assist me. Thanks so much!

Our room was quiet, nicely decorated, bright. Breakfast staff attentive and helpful. People at desk friendly (important). Overall ambience pleasant.

I was visiting family in Des Plaines & this was only 5 minutes away. It was nothing fancy but it suited the purpose very well. Alson, they did not charge for breakfast or parking & the other hotels down the road did.

Overall the hotel was decent. Not a high end hotel but slept good, room was clean, breakfast in the morning, pool was nice. Parking in the back parking lot needed lights and cleaning crew came in even with the do not disturb and didn't leave enough towels and wash cloths. Overall great stay and would stay again!

BEWARE! of the parking situation cause it STINKS!!! If you're handicapped the spots for that might be taken by the people that don't even stay there, the hotel shuttles them to the airport and then parks their car wherever they need to, even if that means taken up spaces for those that PAID to stay AT the hotel.

The staff was friendly and helpful. The room was clean.

Lee St Des Plaines IL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free covered self parking
  • Business center

Located within a mile (2 km) of Lake Park, Best Western Des Plaines Inn is within 2 miles (3 km) of McDonald's Museum. This 50-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free continental breakfast is included with your stay.


Rooms

All 50 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of Best Western Des Plaines Inn enjoy access to free WiFi in public areas, a meeting room, and a business center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Best Western Des Plaines Inn

Everyone (15) Business (14) Couples (8) Family (26) Other (14) Friends (2)
4
Everyone

By on Nov 23, 2020

Review comment responded on Nov 24, 2020

We are very happy knowing you enjoyed the experience, thank you kindly for taking the time to give us your feedback!

4
Business Business

It was good staying at WESTERN hotel in Des Plainn. Bed linens could use some help, but it was good. Thanks

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

We thank you for taking the time to let us know about your recent experience, we appreciate the feedback!

5
Family Family

very clean the staff cordially ready to assist very happy The location very close to Airport

By on Feb 1, 2020

Review comment responded on Feb 3, 2020

We thank you for taking the time to let us know about your recent experience, we appreciate the feedback!

5
Everyone

By on Jan 26, 2020

Review comment responded on Feb 5, 2020

We thank you for taking the time to let us know about your recent experience, we appreciate the feedback!

2
Family with small children

Stayed with my family for three nights. Handle on the toilet tank malfunctioned. Stopped working on the first day morning. Reported to concierge at 9 am. Was gone for the whole day. Came back at 9 pm. Only to find out that nothing was fixed. Reason was that “maintenance person was not in today” (Friday). Offered to move to the room across the hallway. After all day in Chicago with 5-year-old who is ready to go to bed, fully unpacked. At the beginning we refused, but the toilet stopped working completely, so it took us 30 minutes to move, only to find out that our neighbors are “slightly loud” and our bed is moving because “something is Happening” next door Complained to concierge. Response was “We can ask your neighbors to be quite” Seriously! Took another 30 minutes to move back to the room with broken toilet! Toilet was finally fixed on Saturday morning while we had breakfast. Asked concierge about apology/discount/rebate/follow up from someone. Response was “we have no management today, someone will follow up with you tomorrow when you will be checking out”. On the day of check out no management follow up.“Someone will call you on Monday”. No follow up calls at all. Called Corporate office complained. No follow up.I am not complaining about staff or facility itself. Stuff happens. Front desk employees were exceptionally nice, and I do not blame them for it. Rooms, common areas are clean and well maintained. Unfortunately, can’t say the same about Management of the company

By on Oct 31, 2019

Review comment responded on Nov 1, 2019

Dear Guest, Thanks for taking the time to give us details of your stay. We will look into the issues you brought to our attention and will try to rectify any errors we might have made.We hope you can give us a second chance to serve you better.

4
Partner Couples Family

Everything was updated beautifully, spotless. The refrigerator motor made noise off and on during the night--annoying. Breakfast and breakfast staff were tops.

By on Sep 3, 2019

Review comment responded on Sep 4, 2019

Dear Guest, Thanks for staying with us. We appreciate the feedback and hope to see you again soon.

4
Everyone

By on Jul 28, 2019

Review comment responded on Jul 29, 2019

We greatly appreciate the feedback, thank you

3
Everyone

Needs updating, but service was great. Breakfast was terrific

By on May 24, 2019

Review comment responded on May 24, 2019

Dear Guest, We apologize we did not fully meet your expectation and will work on rectifying any errors we might have made. We are glad you enjoyed our hot breakfast and we hope to see you again.

3
Family Business Business

Old - ok for a short overnight stay. Probably wouldn't go back or recommend

By on May 1, 2019

Review comment responded on May 2, 2019

Sorry to hear we didn't exceed your expectations. We appreciate your feedback and we strive to improve for another chance to provide a superior experience.

5
Partner Couples

The customer service was amazing The breakfast was delicious They are doing updates on the hotel and it’s beautiful It was close to the airport and a great price

By on Apr 30, 2019

Review comment responded on May 1, 2019

Dear Guest, Thanks for staying with is. We are glad you enjoyed our wonderful hot breakfast and the location of the hotel. We hope to see you again soon.

Best Western Des Plaines Inn

1231 Lee St, Des Plaines, IL 60018
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