I was mad the pool was closed. The last day I stayed there someone above my head was making so much noise I was ready to go, the cleaning lady was nice. the lady at the front desk was very nice to me and the breakfast was awesome!!!!
Rooms are filthy. Parking lot is awkward. People were smoking weed and doing the deed VERY loudly.. at least the bed was comfortable.
Needs updating
Clean, and staff is friendly
It’s good to stay for a night or two in that price.
The staff was very helpful with special request I made.
It was good staying at WESTERN hotel in Des Plainn. Bed linens could use some help, but it was good. Thanks
very clean the staff cordially ready to assist very happy The location very close to Airport
Stayed with my family for three nights. Handle on the toilet tank malfunctioned. Stopped working on the first day morning. Reported to concierge at 9 am. Was gone for the whole day. Came back at 9 pm. Only to find out that nothing was fixed. Reason was that “maintenance person was not in today” (Friday). Offered to move to the room across the hallway. After all day in Chicago with 5-year-old who is ready to go to bed, fully unpacked. At the beginning we refused, but the toilet stopped working completely, so it took us 30 minutes to move, only to find out that our neighbors are “slightly loud” and our bed is moving because “something is Happening” next door Complained to concierge. Response was “We can ask your neighbors to be quite” Seriously! Took another 30 minutes to move back to the room with broken toilet! Toilet was finally fixed on Saturday morning while we had breakfast. Asked concierge about apology/discount/rebate/follow up from someone. Response was “we have no management today, someone will follow up with you tomorrow when you will be checking out”. On the day of check out no management follow up.“Someone will call you on Monday”. No follow up calls at all. Called Corporate office complained. No follow up.I am not complaining about staff or facility itself. Stuff happens. Front desk employees were exceptionally nice, and I do not blame them for it. Rooms, common areas are clean and well maintained. Unfortunately, can’t say the same about Management of the company
Everything was updated beautifully, spotless. The refrigerator motor made noise off and on during the night--annoying. Breakfast and breakfast staff were tops.
Needs updating, but service was great. Breakfast was terrific
Old - ok for a short overnight stay. Probably wouldn't go back or recommend
The customer service was amazing The breakfast was delicious They are doing updates on the hotel and it’s beautiful It was close to the airport and a great price
Staff was very friendly, rooms were somewhat noisy. Overall good experience though.
Breakfast was excellent. The price for the stay was also good.
Quick check in and the room is clean ..good breakfast complementary
Located within a mile (2 km) of Lake Park, Best Western Des Plaines Inn is within 2 miles (3 km) of McDonald's Museum. This 50-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is included with your stay.
All 50 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
Guests of Best Western Des Plaines Inn enjoy an indoor pool, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, a meeting room, and express check-out.
I was mad the pool was closed. The last day I stayed there someone above my head was making so much noise I was ready to go, the cleaning lady was nice. the lady at the front desk was very nice to me and the breakfast was awesome!!!!
Rooms are filthy. Parking lot is awkward. People were smoking weed and doing the deed VERY loudly.. at least the bed was comfortable.
We are sorry for not exceeding your expectations, please remember front desk is available 24/7 to help resolve any issues during your stay
Needs updating
Your feedback is very important, we thank you for taking the time to let us know
Clean, and staff is friendly
We thank you for staying with us and for the positive feedback!
It’s good to stay for a night or two in that price.
We thank you for staying with us and for the positive feedback!
The staff was very helpful with special request I made.
Thank you kindly for the wonderful review, we appreciate the positive feedback!
We are very happy knowing you enjoyed the experience, thank you kindly for taking the time to give us your feedback!
It was good staying at WESTERN hotel in Des Plainn. Bed linens could use some help, but it was good. Thanks
We thank you for taking the time to let us know about your recent experience, we appreciate the feedback!
very clean the staff cordially ready to assist very happy The location very close to Airport
We thank you for taking the time to let us know about your recent experience, we appreciate the feedback!
We appreciate the positive feedback, please keep in mind we are available 24/7 to help resolve any noise issues during your stay