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Hotel New Otani Makuhari

4.0 out of 5.0

Recent guest reviews

Overall this is a nice hotel and probably one of the best hotels in Chiba. The location is nearby the water with a great view if you have a water facing room. It is also near their baseball stadium and if I had more time, I would have definitely caught a baseball game there. Lots of convenient restaurants are within walking distance. Room service was excellent, and it was walking distance to a convention center and the AEON mall, which was my favorite place to visit. It is also convenient to a subway/train stop which is critical as well if you want to visit Tokyo proper. The one thing I will criticize is their Club Level accomodations. When I travel overseas, I frequently upgrade to a club level room which tends to give you a higher floor room with better views, but also a private club room only for club level guest which often serves breakfast, snacks, heavy appetizers at dinner time and free drinks including alcohol. This formula is very consistent between hotels which have Club Level upgrades available. I upgraded to Club Level at the New Otani Makuhari in Chiba and it was a total waste of money. I did receive a higher level room facing the water which was nice, but the private club level was on the first floor nearby the check - in counter and it was nothing more than a room with some tables and chairs and a coffee/tea machine. If you had coffee and if the attendant for the room was there, she would bring you one plastic wrapped cookie, but that was it in terms of food. No breakfast, no snacks, no free drinks, and no heavy appetizers. This formula has been so consistent between other hotels that I visited that I never thought to ask if the New Otani had these things before I checked in. If I ever stay here again, I will not select the club floor upgrade as it is overpriced for what you receive. Aside from the lack of extras with the club floor room, it was a fine place to stay.

I have fond memories of the New Otani Makuhari, not because it is a great hotel but because it is one of the strangest hotels I have ever stayed at. This was probably what a group of people with no sense of direction and tonnes of money saw as the ideal hotel in the 1980s. The only problem is is that nothing has changed. The rooms, lobby, restaurants and lobby are as they were when the hotel was new. Cool time warp but not up today's standards. The location across the road of the Makuhari conference centre is really convenient but the hotels lack the type of amenities that one should expect. No late room service (had to order pizza), mediocre Food & Beverage, old (but clean) rooms, weird Wifi network set up^. The pirate themed bar (?!?) is a quirky additions but it does not make up for the hotel's shortcomings. Service is, however, excellent and the staff tries really hard. All in all not terrible (and there aren't tonnes of options near Makuhari) but rather depressing...

As mentioned in the title, I am disappointed. The reason is that, even tough I stay here every year with foreign delegations, who not only sleep at this venue, but also patronize the bar every night, this hotel always treats you like an unwanted guest. Every time they want to see a document, let me fill in the form, even though the reservation comes from my office, a governmental body nonetheless. I always have the sensation of not being welcomed. It starts with the airline mileage: in the last seven years of so, they managed (with one reason/excuse or another) not to credit the miles. Yes...small matter, now let's go to the unpleasant aspects: the rooms are large, no doubt, but the fittings (bath, faucets, showers, etc.) are still from the 1980s. That was luxury back then, not anymore. Moreover, there is no single place to plug a USB cable, normally at least on the TV-set, but that was not the case. The bedding is not really ideal, breakfast is just a minimum acceptable standard (by the way: SALTED butter with pan-cakes...seriously?) and I would love to stay elsewhere, if the only alternative would not be "Apa Hotel", which is far worst. In addition the whole layout is like a labirinth, typical of the Japanse 1980s, which I was never fond of. Truthfully, the only reason I stay here is because you can walk to the Makuhari fair compound.

I stayed here for just one night in September 2017 as part of a trade mission. The hotel is fairly non-descript and doesn't feel as though it has much character. There were hundreds of rooms and yet it all felt a little out of season. It is twenty minutes walk to a huge shopping mall, and I strolled around there in the afternoon. In the morning I was able to go for a run along the sea front on Tokyo Bay which was great. The hotel itself doesn't feel like a place you'd want to spend time with your family. It's simply a place for itinerant business people. It's not unpleasant, but it would be hard to recommend.

The hotel located just adjusted to the expo area. Nice hotel with services and resnoble price. Close to train station Very nice room service and items... Near by restaurants and mini marts.. Just it is almost 45 min far from the city.

New otani Makuhari is very convenient to all the convention centres, especially Foodex. The staff are good. The fitout is not the latest and it has physical keys rather than keycards (don't lose one or it will cost you lots) but they are professional and courteous, and the location is great. No free 'onsen' though. Great views.

This hotel is really old and and the room design is just like in 80 / 90s. I can’t believe that the owner never renovate such ages hotel! Their duvet made me allergy and I couldn’t sleep well because of itchiness. Pillows are too low too. Some of the electric wires beside the bed are exposed which would be dangerous to their guests. Wi-fi is slow and unstable. I will never stay in any of the Hotel New Otani in the future! Real bad and terrible experience.

We recently stayed at this hotel for 4 days. We combined business & pleasure on our trip to Tokyo. Our overall experience can be called - disappointing hotel and unfriendly environment for tourist & business. It seems that if we did not belong to a Hotel club/reward group, everything we needed or asked for was on a "pay for it system", even a bottle of water for the room upon arrival. Shocking I know, but thats what we were told by the Guest Relations Staff lady when we asked her for water. :-( The room we had was very small. Even we were a couple, we were given two single bed, which slept very badly due to the type of mattresses used by the hotel. We did not enjoy waking up in pain, every morning...or simply not being able to sleep through the night. The staff at the Breakfast SatSuki restaurant was not keen to help you once you were seated - seemingly most of the locals got served tea/coffee whilst we ( foreigners) were ignored. We had no info on what is on offer for breakfast nor what were our options to ask/order/request...whilst it was clear the locals got a lot more attention and were able to order drinks/coffees/etc at leisure. This was disturbing. The Hotel does not offer a shuttle service. Nothing. Not even a basic shuttle to the station which is about 1km away. This seemed very strange as many guests know how expensive taxis in Japan are and how valuable a basic shuttle service to the nearest public transportion point can be to everyone. But no such luck. The best part of this hotel is its location. Close to a station, a huge Mall and a big Outlet(discount) mall - so, we often opted to shop our dinners there. We have decided not to stay at this hotel when next we return to Japan, unless we know they have made some much needed client-focussed changes.

Stayed in superior twin, room was clean and cozy. Especially bathroom was spacious, clean and well maintained. Staff were very friendly. Cake we asked for our kid b-day was perfectly on time! Morning buffet, bread and fruit had less choice compare to other same level hotel. I wanted selection of fruits were reflected seasonality. Pool outside, facility was old and needed maintenance if they charged that much for entering fee. Also 1000 yen for just using old deck chair was not usual I think. Location was good, just 5 minutes from shopping mall and huge convention center. Ballpark is also really near and you can enjoy the area while you stay there.

I'm so sorry to review it very late. I have some problem when I reserved room with agoda, I didn't know that it linked to so it cannot be paid right away which we want to. So I called to Hotel directly and Mr. Kenta MIURA in Room Reservations dept. has done an outstanding work. Fast, clearly and understanding. Hotel would like me to pay by cash when checking-in but we'd like to pay it via Credit card before. So, he had arranged everything in just a minutes. Thank you so much sir! ;)

2-120-3 Hibino, Mihama-ku Chiba Chiba-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Mitsui Outlet Park Makuhari is within a 5-minute walk of Hotel New Otani Makuhari while other popular sites like Makuhari Messe are within a 15-minute stroll. This 418-room, 4-star hotel has 3 restaurants, a full-service spa, and an outdoor pool. Centrally located in Chiba, the hotel is also a short walk from Makuharikaihin Prefectural Park and Chiba Lotte Marines Museum.


There are ample dining options with 3 onsite restaurants, including SATSUKI, which specializes in fusion cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Hotel New Otani Makuhari's 418 rooms are air-conditioned and provide refrigerators, minibars, and electric kettles. LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free newspapers, phones, and desks are also standard.

Property features

Hotel New Otani Makuhari features a full-service spa, an indoor pool, and an outdoor pool. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 421 reviews