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Hotel New Otani Makuhari

4.0 out of 5.0

Recent guest reviews

Hotel was clean and comfortable, could use some upgrades/maintenance on room furniture. Upstairs lounge area was nice and staff were helpful. Location is convenient to convention center and transportation. Very few nice restaurants available for dinner though lots of lunch places in office buildings. Breakfast only once in weeks stay at hotel as it was over priced service was extremely slow.

Stayed two nights at the New Otani. Check-in was easy and the staff was very helpful. Applied for the New Otani Club earlier but did not receive the card by the time I checked in. The staff followed thru and I was given club status within the hour. The room was standard and comfortable. The bar at the top floor has an excellent view and the staff are also very accommodating..

Service staff is rude and arrogant. How can you have a hotel of this size without access to a gym facility. Simply unacceptable to charge 5400 yen PER gym use! Here on business for 6 days and will never direct any further business to this antiquated, arrogant, inadequate facility. Have travelled the world and never once have not had access to a workout facility. Brutal!

From Narita airport easy reachable via the airport shuttle bus services. The hotel is very large and offers all the amenities you’d expect from a 4 star category. We had a room at the garden wing/tower. Electric installations and appliances are still in analog mode; so in principal acceptable but renovation works are definitely necessary. The breakfast room at the top of the garden wing/tower was OK but the food served was not very impressive. The view from the top floor is definitely used to compensate for the breakfast’s food selection. Although the bar offers a nice view over the city at night, it is small and not very comfortable there. In fact the whole ambient is a bit sterile. In summary a very large hotel but OK for a short business or pleasure trip

I stayed at the New Otani, Makuhari and was suitably impressed. The breakfast buffet was good, the staff friendly and helpful and the general quality of the hotel good. It is convenient for the Messe and is close to the JR station (5 minutes walk) to access central Tokyo. The main issue was in the room - there is a lack of power points for equipment such as chargning mobile phones / laptops etc - essential for any business traveller. This is a serious matter - WiFi (good) is provided so it is ridiculous that no convenient powerpoints are easily available in the room.

I had stayed at the New Otani Main Chiyoda Ku Tokyo earlier this year and was very impressed. when traveling on business to Makuhari Messe, I decided to stay at the New Otani Makuhari. The lobby area and restaurants are up to par but the room I was given was pretty jaded. more importantly it did not have a safe, which I feel is the most basic amenity to be offered in a business hotel room. Did not have an iron and board which was provided when requested. Bathroom was ok but again not up to par. Stayed there 4 nights, service was good, as expected. Breakfast is reasonably priced and offerings at the breakfast buffet were again not to par with the New Otani Main, Tokyo Breakfast. If I go there again I would opt for another hotel.

Our room was immaculate, large for Tokyo, a bit dated but still quite elegant. The restaurants and public areas quite nice, I would skip the buffet in the tower as we found it rather expensive and not the best value although it was full when we went so maybe we missed something. The gardens are the highlight of the hotel, very beautiful and well worth spending some time there. If you are coming in from either airport there is a limousine bus that goes directly to the hotel and it makes it so less stressful trying to figure out the best way to get from the airport to a hotel.

This hotel is a nice but a non renovated hotel since years. But everything is in what you need. Tea cooker with the bags included but not coffee, the coffee costs 350 💱in a cup to go. The mall is around, 100 💱shop around 😊the station 4 mins walk, the next mall from this station is reachable within 10-15 mins. Mainstation bus nr 64/65 from K. Makuhari station to Mall , get out at last station. It takes from the station to city around 45 mins. In Dezember very good Deals and Sales in all stores.

Went there to attend a conference at the conference center next door. It's a good choice if you have business in that area, otherwise very far away from main attractions and almost 1 hour to the airport. Service is good, with most staff speaking good English. Rooms are a bit small, but so are most in Tokyo. Overall ok.

Perfectly located in a business district for all forms of business events. A wide range of factory outlets are just a walling distance from the hotel, no need for Tokyo shopping as almost all good nrands are there with rationale prices (tax free if > ¥5000 with a passport). Nearest station (JR, not subway as it's a little far from Tokyo) is Kaihimmakuhari. We used prepaid Suica for JR transportation, and pass-free Tokyo Metro & Toei Subway for 3 days. If not in a hurry, always go to Chin-Kiba and the move freely as much as needed usung day-pass ticket to minimize JR hops and therefore cost. Hotel provides good services, Breakfast is OK, and late check out till 18:00 could be offered for additional ¥10,000.

2-120-3 Hibino, Mihama-ku Chiba Chiba-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Makuhari within a 5-minute walk of Mitsui Outlet Park Makuhari, Hotel New Otani Makuhari is within a 15-minute stroll of Makuhari Messe. This 418-room, 4-star hotel has 3 restaurants, a full-service spa, and an outdoor pool. Centrally located in Chiba, the hotel is also a short walk from Makuharikaihin Prefectural Park and Chiba Marine Stadium.


There are ample dining options with 3 onsite restaurants, including SATSUKI, which specializes in fusion cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Hotel New Otani Makuhari's 418 rooms are air-conditioned and provide refrigerators, minibars, and electric kettles. LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free newspapers, phones, and desks are also standard.

Property features

Hotel New Otani Makuhari features a full-service spa, an indoor pool, and an outdoor pool. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a fitness center, a spa tub, and a sauna.

Room options

Moderate Twin, Smoking

Twin 2 | Sleeps 4

Standard Twin, Smoking

Twin 1 | Sleeps 4

Standard Twin, Non-Smoking

Twin 1 | Sleeps 4

Standard Double, Non-Smoking

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 384 reviews