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Hotel New Otani Makuhari

4.0 out of 5.0

Recent guest reviews

We recently stayed at this hotel for 4 days. We combined business & pleasure on our trip to Tokyo. Our overall experience can be called - disappointing hotel and unfriendly environment for tourist & business. It seems that if we did not belong to a Hotel club/reward group, everything we needed or asked for was on a "pay for it system", even a bottle of water for the room upon arrival. Shocking I know, but thats what we were told by the Guest Relations Staff lady when we asked her for water. :-( The room we had was very small. Even we were a couple, we were given two single bed, which slept very badly due to the type of mattresses used by the hotel. We did not enjoy waking up in pain, every morning...or simply not being able to sleep through the night. The staff at the Breakfast SatSuki restaurant was not keen to help you once you were seated - seemingly most of the locals got served tea/coffee whilst we ( foreigners) were ignored. We had no info on what is on offer for breakfast nor what were our options to ask/order/request...whilst it was clear the locals got a lot more attention and were able to order drinks/coffees/etc at leisure. This was disturbing. The Hotel does not offer a shuttle service. Nothing. Not even a basic shuttle to the station which is about 1km away. This seemed very strange as many guests know how expensive taxis in Japan are and how valuable a basic shuttle service to the nearest public transportion point can be to everyone. But no such luck. The best part of this hotel is its location. Close to a station, a huge Mall and a big Outlet(discount) mall - so, we often opted to shop our dinners there. We have decided not to stay at this hotel when next we return to Japan, unless we know they have made some much needed client-focussed changes.

Stayed in superior twin, room was clean and cozy. Especially bathroom was spacious, clean and well maintained. Staff were very friendly. Cake we asked for our kid b-day was perfectly on time! Morning buffet, bread and fruit had less choice compare to other same level hotel. I wanted selection of fruits were reflected seasonality. Pool outside, facility was old and needed maintenance if they charged that much for entering fee. Also 1000 yen for just using old deck chair was not usual I think. Location was good, just 5 minutes from shopping mall and huge convention center. Ballpark is also really near and you can enjoy the area while you stay there.

I'm so sorry to review it very late. I have some problem when I reserved room with agoda, I didn't know that it linked to so it cannot be paid right away which we want to. So I called to Hotel directly and Mr. Kenta MIURA in Room Reservations dept. has done an outstanding work. Fast, clearly and understanding. Hotel would like me to pay by cash when checking-in but we'd like to pay it via Credit card before. So, he had arranged everything in just a minutes. Thank you so much sir! ;)

Hotel was clean and comfortable, could use some upgrades/maintenance on room furniture. Upstairs lounge area was nice and staff were helpful. Location is convenient to convention center and transportation. Very few nice restaurants available for dinner though lots of lunch places in office buildings. Breakfast only once in weeks stay at hotel as it was over priced service was extremely slow.

Stayed two nights at the New Otani. Check-in was easy and the staff was very helpful. Applied for the New Otani Club earlier but did not receive the card by the time I checked in. The staff followed thru and I was given club status within the hour. The room was standard and comfortable. The bar at the top floor has an excellent view and the staff are also very accommodating..

Service staff is rude and arrogant. How can you have a hotel of this size without access to a gym facility. Simply unacceptable to charge 5400 yen PER gym use! Here on business for 6 days and will never direct any further business to this antiquated, arrogant, inadequate facility. Have travelled the world and never once have not had access to a workout facility. Brutal!

From Narita airport easy reachable via the airport shuttle bus services. The hotel is very large and offers all the amenities you’d expect from a 4 star category. We had a room at the garden wing/tower. Electric installations and appliances are still in analog mode; so in principal acceptable but renovation works are definitely necessary. The breakfast room at the top of the garden wing/tower was OK but the food served was not very impressive. The view from the top floor is definitely used to compensate for the breakfast’s food selection. Although the bar offers a nice view over the city at night, it is small and not very comfortable there. In fact the whole ambient is a bit sterile. In summary a very large hotel but OK for a short business or pleasure trip

I stayed at the New Otani, Makuhari and was suitably impressed. The breakfast buffet was good, the staff friendly and helpful and the general quality of the hotel good. It is convenient for the Messe and is close to the JR station (5 minutes walk) to access central Tokyo. The main issue was in the room - there is a lack of power points for equipment such as chargning mobile phones / laptops etc - essential for any business traveller. This is a serious matter - WiFi (good) is provided so it is ridiculous that no convenient powerpoints are easily available in the room.

I had stayed at the New Otani Main Chiyoda Ku Tokyo earlier this year and was very impressed. when traveling on business to Makuhari Messe, I decided to stay at the New Otani Makuhari. The lobby area and restaurants are up to par but the room I was given was pretty jaded. more importantly it did not have a safe, which I feel is the most basic amenity to be offered in a business hotel room. Did not have an iron and board which was provided when requested. Bathroom was ok but again not up to par. Stayed there 4 nights, service was good, as expected. Breakfast is reasonably priced and offerings at the breakfast buffet were again not to par with the New Otani Main, Tokyo Breakfast. If I go there again I would opt for another hotel.

Our room was immaculate, large for Tokyo, a bit dated but still quite elegant. The restaurants and public areas quite nice, I would skip the buffet in the tower as we found it rather expensive and not the best value although it was full when we went so maybe we missed something. The gardens are the highlight of the hotel, very beautiful and well worth spending some time there. If you are coming in from either airport there is a limousine bus that goes directly to the hotel and it makes it so less stressful trying to figure out the best way to get from the airport to a hotel.

Room options

Moderate Twin Room, Smoking

TwinXL 2 | Sleeps 4

Moderate Twin Room, Non Smoking

TwinXL 2 | Sleeps 4

Standard Twin Room, Smoking

TwinXL 2 | Sleeps 4

Standard Twin Room, Non Smoking

TwinXL 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 405 reviews