Castello del Nero Hotel & Spa5.0 out of 5.0
Recent guest reviews
We stayed 9 days at this resort expecting relaxing Tuscany hospitality. We left with broken hearts. I don't even know where to start to list our disappointments. First the room that we booked " a superior suit" did not match any of the photos in the website. It was a mere bungalow with zero sound proofing. We could hear every sound from the room above, including furniture sliding, and worst, guests relieving themselves in the toilet. People could walk past and peer into our bedroom. We were offered another room but it was dark and cold and we did not think we could last in it for 9 days. When I complained that I specifically asked for a quiet upper floor room and had booked 2 months in advance, I was told in effect there is no such room in the category I booked!! Then the checkout. I had naively thought that it would not be a big deal to ask for a late checkout to match the time at which the hotel had arranged our transportation to the airport. But not only was that not possible, we had to listen three times to a loud lecture from the imperious senior desk staff (Fabio?) on their "availability"policy who had difficulty stopping, even when I told him I understood his position. When he did stop, he turned to his colleagues and spoke in Italian - I assume nothing complimentary. I would have stayed in more than 100 hotels and this is the first time I have encountered a front desk manager who would "repeatedly" lecture a disappointed guest. It is sad. It's in a good spot and it has some nice staff (especially the fantastic breakfast team and some nice staff at the front desk). The food at Le Torres was good too. It could have been a "leading hotel" but it has chosen to be run as a mediocre commercialized hotel. most of the staff looked like they were only just coping, there was very little personal touch, (we left with not even a single bell boy saying goodbye to us). It was my fault to choose this place for our family holiday.
We go to Italy every summer and stay in the Chianti area. We saw a sign for this hotel, and decided to stop in. The hotel is at least 35-40 minutes from Florence. It is in a very small town that is great, but you must travel outside it to see things. The hotel owners spent a ton of money on the place. However, it doesn't come cheap. If fact when we were shown 2 rooms, I asked the price, I was told to look on the internet!!!! They don't even put it in their brochures. The locals who most likely work in this place were told to act like this by the owners.....stupid!! It drives people away. Everything is extra we found out....so why stay here? This is not a typical Italian hotel....most are lovely, clean and staffed with charming people. This place is not worth the cost...go to a REAL ITALIAN HOTEL and enjoy it.
Amazing property. Atypical,rooms as this is a very old property that has been turned into the hotel and spa. Our room was very comfortable and opened onto a courtyard. The bathroom was phenomenal- all marble and very European. Formal Michelin rated restaurant La Torre was excellent. Morning buffet for breakfast could be eaten in the dining room or on the terrace. View from the terrace was amazing. Lovely pool below the terrace sharing the same vineyard and olive grove Tuscan view. Next to the pool was La Taverna restaurant open air which was a casual dining venue but also excellent. My husband and I really enjoyed our stay. Great service from the staff as well.
The hotel is beautiful and grounds are beautiful. The staff were always very helpful. Rooms are very nice. The view from the hotel is wonderful. Breakfast was always very good. It is a great location to explore Tuscany!
We have just come back from an amazing stay at the Castello del Nero. Highlights and things worth mentioning: - The staff at the front desk are fantastic. I emailed in advance to ask for restaurant recommendations and bookings - all sorted quickly and with some great suggestions by Alberto at the Concierge desk. They also had some great tips and advice for when visiting the local town (15 minutes walk away) and Florence - where to park, what to see etc. - The food in the main restaurant - La Torre, is incredible and so beautifully presented. If going for the tasting menu - skip lunch, because its a huge dinner. - Hire a car. Given the hotel is in the middle of the countryside - taxis are very expensive. - Spa - the spa is incredible, although expensive - slightly more than other 5* hotels we've visited. Either way, it was the perfect way to spend an afternoon full of thunderstorms! - Take checked-in luggage for your flight to take wine and olive oil home ! - Lastly, the views are breathtaking. Definitely have a drink (or two) at the more casual restaurant by the poolside and watch the world go by!
Me and my partner stayed here for 3 nights when Andrea Bocelli was performing on the 2nd August 2017. This is the WORST hotel I have ever stayed at... where do I began? I'll keep it brief with bullet points: 1. The hotel staff are so incredibly RUDE and snobbish. They do not want to help you with anything. 2. There are SO many hidden charges, want to use the spa facilities or gym? Yeah that's going to cost you $30 each per day! Want to iron your clothes? Yeah you cant! There is no iron or ironing board in any of the rooms due to 'health & safety' reasons! Its such a joke, I've stayed at many 5 star hotels and I've always had access to an iron, the reason they don't provide you this service is because if you wanted something ironed they will over charge you $15 per item of clothing! I had 4 items ironed and it cost me around $50! 3. Want to enjoy your nice lunch on the terrace over looking the vineyards ? Yeah think again, you will have the kitchen staff and chefs (who prepare your food) smoking next to your table outside, whilst you inhale their smoke. The hotel also think its appropriate to play Justin Bieber remix songs and dance music whilst your sitting in the restaurant overlooking the vineyards, not the atmosphere or ambiance one expects whilst visiting a Tuscan hotel. 4. Want a picture taken of you and your partner ? Yeah that's not going to happen, I asked a member of staff to take a photo of me and my partner and he replied saying he was busy and he will do it in about 10 minutes, awful customer service! 5. The food and wine is below average. 6. If you have booked on booking.com and paid upfront for the hotel, make sure they do not charge you again upon checking out. That's what happened to us. When we checked out, they debited my partners card again for the 3 nights. Only when we came back home and my partner checked his bank statement he saw that the hotel charged him for the 3 nights and the hotel did not even contact us. I had to call them to inform them that they have charged my partners card! Then they had the audacity to argue this before admitting it was a mistake on their side and offering us a refund. Not sure if I believe that it was a 'mistake' due to all the hidden charges I wouldn't be surprised if that was their tactic in earning more revenue! 7. When we asked the concierge about transport to and from the Andrea Bocelli concert, at first they tried to quote us something so ridiculous, something around circa $800 (it wasn't a shock, as by this stage I know the hotel is all about overcharging) I asked the concierge to please ask any of the hotel guests if they would be interested in sharing a car as many of the guests at the hotel was attending the concert. We were informed so rudely by the concierge that "its not something we ask our clients" I couldn't believe it. They obviously have some commission agreed with the local taxi firms. So many guests of the hotel was attending the concert and the hotel did not want to help any guests with the possibility in sharing a car. 8. The room does not even have a coffee machine, what 5 star hotel does not have a basic coffee machine in the rooms ? 9. When arriving back home, I realised I had left my small jewelry bag in the hotel room. Obviously I knew what was coming...... when i called them to ask them to please post it back to my home address, they quoted me something so ridiculous, somewhere in the circa of $100. Its a tiny small bag, and not even after fraudulently charging my partners card did they offer to send it back to me free of charge, something you would expect out of good will from a 5 star hotel who have just incorrectly debited your card over $2,000. I will be very surprised if all my jewelry is still there, i wont be surprised if something is missing. No matter what the hotels reply is to my review, please believe me..... This is NOT a 5 star hotel, its a 3 star at the max. I have read other reviews on TripAdvisor about this hotel and many have mentioned how rude and awful the staff are. I just called the hotel around 20 minutes ago to enquire the status of my jewelry bag and the front office answered, again I spoke to a gentlemen who was so rude and impatient and basically couldn't get of the phone fast enough. I asked him .... " Are you pushed for time? You are interrupting me and seem very eager to end the phone call ?" His reply.... "Well Madam, this is the front office, so we are very busy" Is that the sort of 5 star customer service the front office is giving their customers ? I replied back to him. DO NOT STAY HERE!!!!!!!!!!!!!!!!!!
Nice place, possibly too nice. We were told it was 1 of 2-3 hotels in Tuscany for our Honeymoon. It was so nice we felt out of place and couldn't afford/didn't want to spend the money for activities at the hotel itself. However, the location was great for getting out and trekking on your own, but you need a vehicle as the hotel does not offer a shuttle to wineries (only Florence and Sienna). I am sad to say we did miss out on the hiking trails that are on the hotel property due to an afternoon thunderstorm (made for a great view with the rainbows though)
Just leaving from my 4 night stay at the hotel now. The property is absolutely breathtaking. Beauty lies everywhere you look. Everything is perfectly manicured. The silverware and presentation while dining was elegant and beautiful. It has amazing potential. However, I do not feel the service was 5 star. Nobody went out of their way to made sure we felt special, and in my experience at 5 star hotels the word "no" does not exist... We arrived late in the evening (around 830pm) after a long day of traveling and barely received a greeting. It was hard to find the reception. We circled around several times with our car. It did not feel as special as a 5 star check in should be. No offer to show us around the hotel, no cold drink or towel? I also noticed the flowers in the lobby centerpiece were fake? The second night we were there we accidentally fell asleep and missed our dinner reservation due to jet lag. We woke at 930pm, and called down to see if we could eat at the casual restaurant. They made it seem like it was a huge inconvenience. Because of this we decided to leave the property and got lost - we came back and the receptionist still did not try to accommodate us for dinner whatsoever. We said to her that we would order room service only to find there were about 5 items available (a ham and cheese sandwich?!) when I called to ask if they could make an exception, the receptionist was was extremely rude to me and blamed me for not having found a plan for dinner. She actually said it was my choice, and talked over me and was accusatory. I felt like I was being scolded by my mother. I have never been spoken to like this by a hotel employee regardless of the hotel class. We were just tired and hungry, and got zero amount of empathy from the staff. It was very cold and not what I thought of as a warm friendly Italian. Extremely disappointing. Our room was nice, not outstanding. A light bulb went out in our bathroom right away and it was really hard to see as there are no windows - I called down to have it replaced and it was not taken care of until I asked housekeeping to do it several hours later. Also, they don't change the sheets every day unless you fill out a special request on a card. The shuttle into the city is extremely limited and reservations must be made ahead of time, and even then it's not a guarantee. Don't rely on it as a means of transportation. The breakfast was good, but limited. I would not stay here again in the future for the amount that it costs. Not worth the money.
This hotel has some unique characteristics that are unlike any we have seen in all of our travels. The main hotel, purchased in 2009 by an American named Robert Trotta, is a restored 12th century castle with several more modern out buildings. We stayed in one of the restored frescoed suits in the original structure. The suite was large with 12 to 15 foot tray ceilings in the main room and the bedroom and a sort of double vaulted one in the bath. The main room has large windows for good daytime lighting and wooden interior shutters with blackout shades for sleeping. Ample storage space for clothing was much appreciated and is so often overlooked even by 5 star hotels. The bathroom was spacious. Our only (minor) complaints were that the bathroom could use more light and the room was actually too cold. We turned off the AC but it seems when you leave the room the AC actually turns on, unlike most hotels where the key is often required to maintain power. As with most positive travel experiences related to accommodation or dining, the staff here are a key factor in the value. From the desk staff, to The Bar and La Taverna restaurant management (see my separate review for La Torre, the hotel’s Michelin star restaurant) this hotel exceeds expectations in terms of the consummate blend of courtesy and professionalism. We chose the hotel because we did not want to spend our visit to Tuscany in crowded Florence so be aware that the trip to Florence or Siena is roughly 45 minutes each. There are a fair amount of restaurants in the area of the hotel as well as an ample supply of wineries for tastings if that’s your thing (it was a major focus for us). The hotel is very chill and one can easily just get very comfortable lounging by the pool overlooking the panoramic views of the estate and the rolling hills beyond. Standouts among the staff included Nicola, Davide, Stefania and Chiara at the Taverna along with barman Lorenzo as well as the front desk team including Irene, Alberto and Michele. But everyone was great and we just don't recall all of their names. We found the price of the hotel reasonable for the quality making it a very good value. Do be aware that if you do not have your own car, you will need a car for hire as neither taxi’s nor Uber are an option. Most of the guests at the hotel are American.
This hotel has so many things going for it, it's almost impossible to include in one review: luxury, history, modern accommodations, casual outdoor dining and a Michelin-starred restaurant, beautiful spa, pool, classic views, friendly and helpful staff, and above all, location, location, location! We wanted a hotel in the countryside close enough to Florence for day tripping, but away from the hustle and bustle. CdelNero is perfectly situated about 45 minutes to an hour south in the beautiful, agrarian Val di Pesa in a fantastic "castle on a hilltop" from (my guess here) probably the Late Middle Ages to Early Renaissance. It is almost exactly centered between Florence and Siena and runs a shuttle on alternating days to both cities. San Gimignano is a taxi ride away. If you are blowing your kids' inheritance (let them get their own!) as we are, book one of the historic suites - the Barone del Nero or the Marchesa Anna to enjoy the original frescoes and the innovative luxury. Staff can pretty much arrange anything including golf or a personal guide in Florence (highly recommended). This is our 2nd stay.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 630 reviews