Castello del Nero Hotel & Spa5.0 out of 5.0
Recent guest reviews
We had a fabulous time at Castello del Nero. The hotel is beautiful and the view of the surrounding hills and vineyards is stunning. We received a very warm welcome upon arrival. All of the staff were very professional, friendly and helpful. They arranged transportation for us for a daytrip to Florence and booked a wine tasting and tour at a local winery (Fonterutoli) which was excellent. The food at Castello del Nero was outstanding. We had lunch and dinner at La Taverna and both were excellent. The breakfast buffet is wonderful -- fresh fruit, pastries and a selection of hot items to choose from. The servers were always very welcoming, attentive and kind. We wish we could have stayed longer at Castello del Nero. We hope to return soon.
We had a great stay at Castello del Nero in August. This is a beautiful property in the Tuscan hillside and only about 45 minutes out from Florence which was perfect since we were traveling down the Amalfi Coast. We did not have a car, which limited the scope of our travels except for a privately hired tour we had set up. The hotel knows this and charges accordingly to leave the premises via private car. One night we went out to an excellent restaurant (L'antica Scuderia) maybe 15 minutes away and the concierge had told us it was going to be 75 euro round trip which was absolutely insane in retrospect. I found the front desk to be a bit snooty and condescending in regards to such charges and simple requests. While we enjoyed the facilities ( i had an excellent massage) and had a excellent dinner at the outside restaurant one night the service was very cold and i didn't not feel warmly welcome. Again this is a beautiful place to stay, I think we had a deluxe room but after staying at a number of 5 star hotels in Italy during our trip, rather than speculate, i'll just conclude that the service was SUBPAR. Would not come back, but if you need a place to stay close to Florence you could do far worse
Beautiful property. Excellent service. Michelin star restaurant more hype than substance. We stayed in a basic room. The hotel will honor online prices if you mention them. Otherwise they’re more than happy to charge you more. So a little research is worth the effort. The basic rooms are very comfortable for the $344 Euros we paid in December. Larger than most European hotel rooms. Great bed. Large bathroom with excellent features and a large tub. A nice alternative to staying in Florence. Beautiful countryside but close enough to Florence to hop in your car for a short drive in. We’d come back.
This place was out of a Tuscany dream. The location is beautiful and evrything you think of when you think Tuscany. The gardens, the view, the castle, what a treat! The staff was so friendly and ready to get anything we needed. Our room was spacious and lovely. We had turn down service every night. Wonderful! We ate breakfast at the restaurant which was very good, fresh and plentiful. The Spa is great. Fun pools before your treatments. Total rest and pampering. Location is good if you do not want to be in town. It is about 45 minutes drive from Florence. I wih I can go back some day.
Our second Christmas running at the Castello and we remain mystified why it isn’t far busier - but we’re not complaining about that! There is so much to praise about this wonderful hotel. Breakfast is superb and the breakfast ladies utterly friendly and charming. New this year was the addition of pancakes to the breakfast menu and they were so good that I had them every morning. The ambiance in the bar/La Taverna is hard to beat. Sitting in front of the roaring fire, reading the newspapers whilst enjoying a drink from the extensive list of options is just wonderful. The staff in the bar could not be more attentive or friendly. The food in the main restaurant is everything you would hope and expect from a Michelin starred chef. Again, all the staff in the restaurant are wonderful and a new addition this year was the sommelier Roberto - very knowledgeable, excellent at sharing his passion and very generous with the top-ups - everything a sommelier should be! The Spa is incredible. We were in a suite and therefore had free entrance to the gym and water treatment pool each day which was a real treat. The staffing levels are amazing and the opening hours over Christmas extensive. Again, all the staff are totally friendly and helpful. Our suite felt like a home from home with a very comfortable lounge downstairs and bed area upstairs. The bathroom was huge - and had simply the best view we’ve ever seen from a bathroom sink over picturesque rolling Tuscan hills and vineyards. Each night we returned to our room to find a small surprise gift on the lounge table - always nice - and, a first for me, Castello Del Nero branded book marks magically appeared in each of our books - a very nice touch! The location of the hotel is also great for exploring Tuscany with so many wonderful places easily reached for a half or full day trip including - Florence, Siena, San Gimignano, Montepulciano, Cortona, Luca, Pisa etc. So, all-in-all very close to perfection. However this year we are only awarding 4-stars following a change in policy regarding visitors’ pets. Last year our small (and impeccably behaved) dog joined us each morning and evening in the restaurant as well as in the bar for our pre-dinner drink. In fact, many of the staff asked after our dog on arrival this year. However, the official policy has obviously changed and dogs are now not allowed in any of the communal areas. Whilst we fully understand and accept such a policy in the main restaurant, it seems a bit overkill in the less formal bar area. The issue however was how this change of policy was communicated and implemented. Immediately after finishing breakfast on our second morning (the first on which we had taken our dog into the restaurant) we were asked to report to the front desk where we were given a rather silly and public dressing down from the duty manager like a couple of errant school children rather than a couple of repeat customers! It was handled very poorly indeed and left a bit of a sour taste so hence the 4-stars. It’s a shame because of all the staff, the duty manager was the worst when he should have been leading by example!
My husband and I spent week at Castello del Nero. The grounds are breathtakingly beautiful and well maintained. We stayed in Villa 402. Our room was immaculately maintained. Alberto took care of every request we had, and did everything to ensure our stay there exceptional. What an asset he is to that hotel! Everyone was friendly and the food was great. I highly recommend this hotel and spa..
My wife and I stayed at Castello del Nero for her birthday vacation. The grounds are immaculate and the hospitality is warm. Views from the top are breath taking and post card ready. The breakfast every morning is incredibly fresh and the staff very attentive. Alberto at the front desk left a lasting impression on my wife and I. His service and engagement with us was genuine and beyond measure to ensure we enjoyed our stay. We will certainly go again.
A beautifull location, very well trained and very friendly staff. Visit also the charming village of Tavarnelle. Private shuttle service to Siena en Florence well organised. Stay was a pleasant experience.
Truly 5 star! From the moment you arrive, you will feel the warmth of the friendly staff and comfortable environment. They attend to every need and more! The ambiance is very "Tuscan casual luxury" and the views are amazing! The location is very convenient to both Florence and Siena and they even have a complimentary shuttle to both so no need to drive yourself. Very comfortable beds. A great property with amazing history!!
This is such a special place. It is charming, breathtakingly beautiful and such a welcome escape. The service was fantastic and every detail was considered. This hotel is a bit removed. Not a whole lot nearby, but it is incredible with a gorgeous pool, spectacular views and well appointed rooms. I felt like I was in a dream. It was surreal.
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Castello del Nero Hotel & Spa places you within a 15-minute drive of popular attractions such as Cantina Antinori and Passignano Abbey. This 5-star hotel has 50 rooms and welcomes guests with 2 restaurants, a full-service spa, and free in-room WiFi. Isole e Olena Winery and Castello della Paneretta are also within a 30-minute drive.
Free breakfast is included with your stay. Enjoy dining at one of 2 onsite restaurants including La Torre, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All of Castello del Nero Hotel & Spa's 50 rooms are individually decorated and have an array of amenities, including minibars, free newspapers, and safes. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also available.
Guests staying at Castello del Nero Hotel & Spa enjoy access to a full-service spa, a fitness center, and a steam room. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include outdoor tennis courts, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
91.0% of guests recommend this hotelTotal of 670 reviews