Chiang Mai Plaza Hotel3.5 out of 5.0
Recent guest reviews
This hotel is a short walk to the night market and shopping area of Chang Mai. The hotel is past its prime but being refurbished and regaining some of its splendor. I have stayed there every time I am in Chang Mai and feel comfortable with the staff and security of the area.
Old fashioned Thai style but very enjoyable. Breakfast good.. rooms fine. During a five day period we had a change of guests in the next room and the new folk were noisy (loud and having a party after 10pm) we rang reception and party was stopped .. discreet and quiet. So cannot complain here. Architecture front of house is fabulous by the way
Location was within the night market. Good if you like to shop at night market. Otherwise it is outside the old city walls. This looks like it was a famous hotel during its hey-days. Now it looks dated but still well kept. Staffs were nice and attentive. Decent buffet breakfast.
We stayed for 3 nights and we really pleased with our stay. The hotel is a bit old but the room is spacious and clean. The only think to take into account is that there if a opening at the bottom of the front door of the room. A lot of hotel guests were complaining about insects in the room, luckily for us we didn’t noticed them. We did put a towel in front of the door. The hotel is enormous so it’s quite an adventure to find the swimming pool on the second floor. The breakfast buffet is okay but I was expecting a bit more from it. The location of the hotel is good, it’s a couple of minutes’ walk to get to city center.
Close to walking street, night bazaar and entertainment. Big room. Very helpful and efficient staff with very good English speaking.. Comfortable bed. Great lobby area with nice atmosphere. Breakfast was very good. Plenty of selection. Overall hotel very good value for money.
There are some things I like about this hotel- It has a good-sized pool, roomy adequate fitness room, excellent breakfast, if not cheap. But Wifi is horrendous!! I first came to this hotel 5 years ago, then you had to pay for daily wifi use. Now you don't pay, but so what if it doesn't work? There is NO EXCUSE for a hotel like this not to have absolutely functioning wifi. I have stayed here an annually for the last 5 years, and the fact that the wifi has not improved despite numerous complaints in person as well as online, indicates the management does not give a damn! The problem can be inability to log on, to frequent dropping of network connection. A real pain!!! Earlier today I called to complain, and they said: !. They would check wth the engineer and call me back in 5 minutes, which of course they never did, and 2. Telling me they would move me tomorrow into a different room. When I replied, "Well, the would mean I would have spent the rest of the day without wifi, " they just replied, "That is right." WOW! What a lack of customer service.
Good hotel for families, however there are no connecting rooms so try to get two rooms next to each other. The structure is a little dated and could have better upkeep, there were a few abandoned/empty spaces in the lobby. Otherwise the lobby and common areas are well decorated. Rooms are large and have ample space for four people, bathrooms are also clean and well maintained, many amenities such as free bottled water, towels, and fast wifi. Staff are professional and polite however have limited english skills and could not give specific information. No laundry facilities inside, but there is a laundry shop conveniently located across the street. Free breakfast with Western and Asian items although some of the american/continental choices were of lower quality. There is also a travel agency/office located on the lobby, the staff there is very helpful and knowledgable and you can book tours or any excursions such as the Elephant Sanctuary from there. Do not rely on any taxi services outside of the hotel gate, the majority of them don't have a meter and will charge a fixed price per person. Booking a taxi or car from either the front desk/travel office, or taking an Uber is a better option. The hotel's location may be a little confusing, the small road at the hotel's main gate outside the lobby is off of the main Sridonchai road but there are actually two towers of rooms, one being located closer to a back alley and showing up as such on Google maps. Be careful of this if calling an Uber, etc. and put "Chiang Mai Plaza Hotel" as a location instead of letting it auto-detect. Location itself is very convenient, the Night Bazaar and Pantip Plaza IT mall are within reasonable walking distance, as are a number of temples.
Lobby is grand and filled with atmosphere. Staff friendly, helpful and professional. Rooms very large and comfortable. Bathroom good, but could need some improvement. It would be nice if the hotel would add more/stronger lights inside the lifts/elevators. Overall I enjoyed my stay. Very good location to start and visit many attractions around town. Swimming pool ok, only all the empty halls and empty conference rooms are not so nice.
Impressive and grand entry hall, beautifully decorated! Good service. Rooms are clean, good aircondition, but the beds are far too hard for my comfort. The hotel is an "Old Lady"... Breakfast very good with a great variety of Western and Asian dishes. What is NOT good is their butter (tastes like cheap margarine!). Do not recommend the food in the coffee shop for other meals than breakfast !!! Have stayed here several times and recommend it at the reasonable rates offered by Agoda etc.
The hotel is in an excellent location (however so are scores more so this does not make up for its short comings). The room size is good and no key is needed for the electricity so electronics can charge and the a/c can be on during the day. That's where the good ends. The wifi is inconsistent at best (although the hotel does advertise this there seems to be no excuse as surrounding restaurants and massage places have perfectly working wifi). The bed was extremely hard to the point of being very uncomfortable and hurting our backs. Air conditioner and water pressure were poor and the bathroom was old and mouldy. There were a lot of Mosquitoes in the room and no room safe. After complaining about the bed, water pressure and mosquitoes we were changed rooms but there were still problems. Staff weren't overly helpful especially with our room issues and also when our airport transfer did not arrive.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 1015 reviews