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Chiang Mai Plaza Hotel

3.5 out of 5.0

Recent guest reviews

A very large hotel with an impressive grand lobby. Although not the newest, this hotel is very good overall, good airconditioning, clean and friendly service. Rooms are good size too, shower/bath rather old/used. Breakfast offers western and japanese self-serve dishes in a large variety. Attentive staff and helpful too. I recommend this hotel for above mentioned reasons and especially for those wishing to be in the centre of busy Chiang Mai!

After reading some reviews for this Hotel, we (as a family of 4 Adults) were a little sceptical about our stay here in Chiang Mai for 4 nights. As our title shows, this hotel is a hidden gem; and just like the film, it is full of romance and wonder. Yes it needs a little updating, and the very friendly staff are very open to tell us that the owners have made their money in the early days of the hotels life and are now happy to sit back and take things as they come. From the moment you walk into the hotel with it's engraved glass doors, the opulent decor hits you like an eight wonder of the world; I could have sat in the reception area for hours staring at the ceiling alone. The walk to our room block takes us past a reconstruction of the old City walls, complete with recessed wall paintings, and flowing water throughout. The staircases are magnificently wide with dragons flowing up the banisters, just like a scene from an Indiana Jones movie. Friendly Staff, evening music and lovely (if not a little basic) food make this a very nice hotel, and with the excellent price (currently advertising around $70p/n with breakfast), why would you stay anywhere else that is modern and boring. The pool is cloudy, but we have had no issues at all; I believe that the cloudiness is due to the cooled water causing the salts to come out of suspension. So for all those Moaning Mertles out there, there are more to hotels than fresh paint and clinical floors, with false smiling staff. This hotel could probably be much more popular with a lot of money spent, but then it wouldn't be the same and we wouldn't have enjoyed the quiet, exquisite atmosphere of our little Marigold Hotel. Try it for a few nights at least, and then move on if you feel you need to be a little more posh....

Hotel is big and fancy.. Service is good Has a nice gym, and facilities, the room is wide and comfy but has no safe, I used the laundry sevice, very cheap and clean. Staff are very nice and the service is good although their english is very weak so we had some misunderstandings.. Breakfast is good.

Spent 3 nights at Chiang Mai plaza hotel. Location is walking distance to night market with all sources of goods and foods, music entertainments. I like the fish spa which is fun. 100baht for 15 mins. Hotel room is big with AC and pool. Although the wifi a bit slow, since we are out all day sightseeing so we don't really mind. 7/11 store and Thai restaurant across street from hotel with lots of Thai massage shop at 200-250 baht/ hours. Sunday market is nearby with plenty of cheap good foods. Would recommend this hotel.

Check in was very slow, The room was quite satisfactory. Breakfast was poor with very little selection they seemed to cater mostly for asians. Dining room food was disgraceful, also watch your bill as they charge more than the price on the menu. The one good thing about thi The hotel check in was very slow, not at all organised. The room was satisfactory but the matress was like sleeping on a concrete floor, pillowes o.k. Breakfast was very ordinary, selection was airmed ar Asians. The dining room food was disgraceful only ate there once. Watch your bill as they overcharge. The pool was great. The only really good thing about the hotel was the position, you have a 7/11 across the road, many eateries along the street and a very short walk to the Night Market,

The lobby is impressive as you walk in. Look closely and it is very dusty. On one of the lobby tables I wrote "please clean" in the dust and it was still there 3 days later. The rooms are old and not dusted. Curtains old and drab. Looks like it was a great hotel/convention plaza back in its day. Pool area quiet but water was cloudy. Nice to relax in the late afternoon by the pool. Close to night bazaar but don't recommend the bazaar as it is pretty much junk. Take a red truck (really 20 baht pp but they will charge you 30) into the old town or to the night street walking markets instead. Service is lacking - the sad hotel and perhaps job insecurity (chance of place going belly up) doesn't motivate staff. In saying that for about $50/night for 2 with air conditioning it's stayable. Wifi didn't work either.

It is quite impressive when you entering the hotel lobby. Huge lobby and nice decoration. But you have to walk long way to take the hotel lift to guest room. Room is fine but I found ants on the dressing table and also toilet. I don't like the big mirror that facing directly to the bed. Paper thin wall so you could hear everything from next door (I am serious).

This place was once in a class of its own, I gather, but not any more, as newer hotels have sprung up all around and the Plaza now needs major investment to keep up. The central location is its only saving grace. We had a 'de luxe room' - plenty of space, with reasonable furnishings, but a rock-hard bed, and a bathroom where the fittings were in urgent need of replacement. The mixer control couldn't make up its mind whether to deliver water via the tap or the shower, and switched from lukewarm to scalding hot with the slightest touch. As others have remarked the WiFi is flakey in the extreme - I was advised to try the lobby, where access was more robust, but it would have been useful to know this advance. The dining room is a particular low point and is to be avoided at all costs - a dark room, devoid of any character, where the outside eating area is the better option, not that there are many chairs there, so you may have to take your own outside. Breakfast was the worst we sampled on our two week tour of the country, but come dinner time head out onto the street, turn left and make straight for the Whole Earth Restaurant 100m away - very good food, lovely atmosphere, reasonably priced.

We found this hotel by happenstance, unbeknownst to us that it was only a half-a-block to the Night Bazar. The hotel offered the amenities of a 4 star hotel, with the potential to be a 5+. However, although the rooms were comfortable and clean, the furniture looked quite worn out. It can really use an upgrade. The current furniture downgrade their start status to a 3+. In addition, we had a peculiar experience at this hotel. We booked (online) two nights, and at the end of this stay, we decided to extend our stay, and booked online for the 2nd time. I called the front-desk, early in the morning of the 1st two nights stay checkout. I explained to front desk attendant that we were extending our stay and provided her with the confirmation of the booking #'s. She looked up the information while with me on the line, and verify that we were all set. She asked if we wanted to change room, and I responded, we would like to stay in the same room, (mostly out of wanting to pack, unpack thing). She responded that we were all set and that we could stay in the same room. We had two bigger than full-size beds, not quite queens side. We went out for the day, and upon returning in the early evening, we found the door locked. We went to the front desk and learned, that they had locked our room, because they wanted us to switch to another room; that according to them it was a superior vs. a deluxe. When we asked what was the difference between the room, they said it was the equivalent of $16.00 dollars, if we wanted to stay in the same room. I shared with them that I had called early in the morning for check out, and was told that we could stay in the same room. The staff even showed the notes that were entered on the computer about this morning call. However, they inconvenienced us by moving us out of the room. When we went to the new room, we were baffled because there was nothing difference about it; except that it was in a different tower. I found them to be rigid, an not willing to be accommodating. "Rules are rules". No sense of 'customers first' type approach. Did not care if we were inconvenienced or not. This was a bit disappointing to have this non-sense experience. The hotel location is perfect to explore the Night Bazar without worrying about having to walk to far carrying all the shopping loot!

The hotel is desperately in need of investment throughout, there is a lot of empty & wasted space. The advertised spa is permanently closed & the wifi was very intermittent and non-existent for over 24 hours. Whilst our room was big, the bathroom was really old, there were a number of lights not working, the wardrobe door were broken and the hairdryer was cracked. Whilst the pool area is nice, there were only a few mattresses for the many sun loungers. We enjoyed breakfast but they often started clearing everything away 15 minutes before the close, when people were still coming in.When we asked for an iron, they laughed and told us there wasn't one. This was just one example of the poor service in the hotel which is its biggest downfall. The numerous people on reception were extremely unhelpful. We appreciate that many are in training but it never seemed like anyone knew what they were doing and no one could spoke good English. Having stayed in a lot of hotels across Asia, the service here was by far the worst I have ever received. The worst experience was on our final day- due to the lack of wifi we had not been able to book our onward flight. We asked to speak to the manager as we knew no one else on reception would understand us or be able to help. We were told there was no manager and no one in charge and were told "No, no, no" when we asked if we could use the phone to call Thai airways. We were then hassled relentlessly and they threatened to charge us with another night if we checked out late. The only good thing about the hotel is the location as it is close to the night bazaar & some other nice hotels that have good happy hour offers and service!

92 Sridonchai Road Chiang Mai Chiang Mai

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Chang Khlan, Chiang Mai Plaza Hotel is within 2 miles (3 km) of popular attractions such as Chiang Mai City Arts & Cultural Center and Wat Chiang Man. This 3.5-star hotel welcomes guests with 445 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. Wiang Kum Kam and Chiang Mai Night Bazaar are also a short walk from this Chiang Mai hotel.


Enjoy a bite to eat at Fai Kum, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


All 445 air-conditioned rooms provide refrigerators, minibars, and electric kettles. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include free bottled water and desks.

Property features

Guests of Chiang Mai Plaza Hotel have access to an outdoor pool, a health club, and a spa tub. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 150 per person one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 2 meeting rooms.

Room options

Superior Single Room

Twin 1 | Sleeps 1

Deluxe Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Deluxe Twin Room

Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

63% of guests recommend this hotel

Total of 991 reviews