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Macdonald Craxton Wood Hotel & Spa

4.0 out of 5.0

Recent guest reviews

Attended the hotel as a guest to a wedding. Stayed overnight. The room was well equipped clean and tidy and had the usual coffee / tea making facilities. The wedding venue was in the conference/banqueting suite. There was ample room for over 100 people (in the suite) and as hotel prices go I thought the prices for drinks/food was reasonable. I ordered breakfast in the room and it arrived promptly and was hot and of a good standard. All the staff were attentive, polite and nothing was to much trouble. One particular member of staff volunteered to take video footage of the brides arrival and did an excellent job despite only having a minutes training in how the camera operated. My wife and I mainly had only positive comments regarding our stay. The one critical comment we would make was that guests had to leave the hotel in order to attend the wedding function room. In the rain/wind/cold etc this would serve only to cause some guests a degree of discomfort. The (wooded) grounds around the hotel serve to enhance the experience. Overall though highly recommended.

After booking a night away via groupon to this hotel we wasn't too sure what to expect on arrival. When checking in we asked for an upgrade on our room at a cost of £10 (bargain). As we slipped in the key card and let ourselves in the room I felt like I had checked into the arctic it was freezing, but popped the heating and after half an hour sat in our coats it had warmed up. Looking round I was pretty disappointed as this was meant to be an upgrade to an executive room, the room was very dated and looked tired in areas BUT in saying that for the price we had paid there was no need to complain, it was comfy and clean, if I had paid full price I would of had to request a room change. The thing that definitely makes this review 4 stars is the food... OH MY GOSH 😍 beautifully cooked to perfection, the ambiance of the place was lovely and the service was brilliant; we couldn't wait for our breakfast ! So the next day after a peaceful nights sleep we were rudely awoken at 9:30 by a loud knock at the door and before I could get to it the chambermaid decided to proceed to open it before realising the room was occupied. Now I know 9:30 seems an average time but checkout wasn't until 11 and when you have kids a lie in is a rarity. We wasn't pleased! I would say breakfast was very tasty it definitely did the trick. Overall the hotel is nice but the rooms need updating.

Overall I was slightly disappointed with the New Year’s Eve celebrations (31st December ’17) as I was of the understanding that there was meant to be a fire work display at midnight, Scottish pipes and a drink to bring in the New Year, and none of this took place. It was also my understanding that there was canapé’s on arrival to go with the champagne, however this didn’t appear to be the case. I also thought it was slightly disorganised on arrival, as it wasn’t overly clear as to what building the function was taking place in and I thought it could have been made clearer. A major frustration was how long it took to be served at the bar – and it wasn’t overly busy and “4 deep” at the bar. The bar staff were extremely slow. On the flip side, the venue was very nice, the food was fantastic and the entertainment was excellent!

We had booked a festive break package from 24th - 27th December & had paid extra for Room 203, which is a suite. We knew that check in was not till 3pm, but we arrived at around lunch time. We were greeted by the friendly receptionist, who explained that our room was not quite ready, but we were welcome to use the hotel facilities. By the time we’d had a coffee & a light lunch, our room was ready. The suite is in the original part of the hotel and, although clean & spacious, is very tired & dated. The bathroom especially is in need of an upgrade! That said, the mirror & lighting in the bathroom were perfect for applying make-up! There were also plenty of well positioned sockets in the room, so you didn’t have to unplug the phone charger to use the hair straighteners! All the staff were extremely friendly & helpful. Nothing seemed too much trouble. The spa facilities are excellent. We used the gym, the pool & the thermal room - the sauna was just soooo relaxing! All the restaurant food was extremely good, although service was a little slow. The only meal we were disappointed with, was Christmas evening’s buffet. The welcome pack stated this would served between 6.30 - 8.30pm in the conservatory. We arrived in the lounge at about 7.30pm to find the majority of guests had beaten us to it! There was hardly any food left, dirty plates left lying around on the tables and almost nowhere to sit! Drinks are rather overpriced. However, the complimentary bottle of wine in the room made up for that. Overall, this was just what we’d needed - a relaxing, chilled-out festive break. We would definitely go back again.

No information was given when checking in, we booked an executive room which was very drab the decor was very 1980’s peeling paint on the wall, needs updating!! We asked for a room pack regards the hotel just general information we need when staying, the receptionist provided us with the information after asking. I asked for an ungrade as we were unhappy with the room the lad on reception said he will “see what he can do” as they are fully booked due to a coach party. We also asked when checking in the restaurant was fully booked due to the coach party, I explained we were on a spa package the best he could do was room service. Uhappy with this I asked to speak with a manager I was put in touch with Operations manager Lauren she confirmed they were fully booked initially and said she will see what she can do regarding the issues we raised and call us back. Time passed and it was getting close to our spa appointment and so had to call reception yet again as not call was forthcoming o asked to be put through to Lauren as she was dealing with my complaint, she was unavailable the lad on reception said he’d spoken to Lauren and finally got us a table booked for 20:15. Although Lauren mentioned she would do some to make our stay more enjoyable nothing was offered no call back we had to leave for our spa appointment. After getting seated in the restaurant I noticed plenty of spare tables and didn’t understand why it was such an issue getting us a table reservation. Added to this I noticed another table getting preferential treatment from the old Italian waiter assuming they weren’t on a package deal? If he wishes to treat other guests differently then I’d suggest doing it more subtly. I asked for two 175ml glasses of house red which were undefilled I had to ask for this to be rectified which after some time someone kindly helped out. The sirloin was ok I’ve had better quality and the chips were dry and undercooked, breakfast was also rubbish assuming the hot plates were on after getting back to the table the temperature of the food was pretty much cold. The spa was certainly run better regards meet and greet very informative unlike the receptionist who was a waste of space, I’ve had better massages elsewhere to be honest it was ok, but again disappointed overall. Would I stay at Mac Donald hotels again... no I wanted to book with Q hotels but they were fully booked unfortunately, the package offered was more expensive from Mac Donald hotels and rubbish I’ve never stayed at a Mac Donald hotel, and never will.

Stayed here with my mam and 2 kids. Lovely airy rooms, friendly staff. Visited Chester zoo and Knowsley which was the purpose of the stay. Set in its own grounds, used for weddings and functions. Mam and daughter used the pool but not the other facility’s

A very very disappointing experience. Having spent the day with family we arrived at the hotel at 7-30pm to find nobody at reception. It took 20mins to complete check in when the barman noticed us waiting. No one helped with luggage or showed us to the rooms. We came down to try and find a lounge but the only available sitting room was full of a buffet meal with nowhere to sit. When we eventually found a space we had to clear away plates ourselves. Service appalling for price paid (£151 B&B) resulting in a very Unhappy Christmas evening.

Went for a 2 night (room only) stay over Christmas. We decided on room only as the hotel said they 'never do anything special for Christmas". This was true : the welcome was ordinary and the whole feel of the place said that they don't do Christmas! Apart from numerous brochures offering special stays and a lunch for £85 each!! We had one of their best rooms but it was tired and shabby, apart from the bathroom. The mattress was well past retirement age, the lighting was poor and the floorboards creaked loudly with every step. Just take up the old carpet and fix it! The clean, bright bathroom had the worst shower experienced in many years. Simply no pressure at all. We had brought a few things for our own breakfasts to avoid £18 per head per night, but there was no fridge or mini bar to help keep things cool. The spar was ok but the pool was less than warm. Car parking was fine, but probably because the hotel was far from full. Would not recommend or stay again until money was spent on bringing the whole place up to date.

Went to the craxton wood hotel tuesday 19th dec for a birthday treat spa day. The spa is really nice with 3 sauna rooms and 2 steam rooms plus foot spas. We also had the mud rasul which was really nice and highly reccomended. The only thing it is missing really is a jucuzzi and hydro pool. The hotel itself is really nice and the rooms are nice and spacious. Food....The evening menu is very limited to say the least...either burger, steak or fish. Also in my opinion very over priced. 14 pound for a plain burger then 1.95 for a piece of bacon and 1.95 for a slice of cheese that makes it 18.00 for a burger and a few chips. My partner had steak which was good and came with hand cut chips which were good and 1 tiny mushroom.....for 24.00 you should get more. Breakfast was nice but scrambled egg was stone cold. If they could sort menu out we would go again but other than that i would use the spa and stay elsewhere.

This was booked via Secret Escapes and was a package that include DBB. On arrival the grounds are very nice and it was a strange entrance and reception, but we were greeted very warmly and efficiently. The room was bigger than expected and yes the bathroom could do with an update a bit, but very serviceable and nice room in general with no complaints. The Spa is an excellent modern facility with everything you would expect. The evening meal was average, but the service was excellent and the same can be said at breakfast. Overall this was an enjoyable stay and would certainly consider returning on the package and cost we paid. The staff everywhere throughout the hotel were excellent, very friendly and attentive.

Parkgate Road Ellesmere Port England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Ledsham, Macdonald Craxton Wood Hotel & Spa is within a 15-minute drive of Heswall Golf Club and Blue Planet Aquarium. This 72-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. In the historical district, the hotel is also within a 20-minute drive of Chester Zoo and Chester Cathedral.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in British cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to 10 AM.


Rooms

Macdonald Craxton Wood Hotel & Spa's 72 rooms provide coffee makers, free bottled water, and phones. Guests can expect to find free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Macdonald Craxton Wood Hotel & Spa enjoy a full-service spa, an indoor pool, and a health club. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 7 meeting rooms.

Room options

Family Room

Full 1 | Full 1 | Sleeps 4

Classic Double Room (King)

King 1 | Sleeps 2

Deluxe Suite (Feature Suite)

Full 1 | Sleeps 2

Deluxe Double Room (Feature King)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 1924 reviews