Holiday Inn Runcorn3.0 out of 5.0
Recent guest reviews
Nice room with nice bathroom and good shower. Good facilities including gym, steam room,sauna in changing rooms, pool and hot tub. The bar and restaurant were also nice with good pizzas but expensive drinks.
stayed here 2 nights hotel is clean and inviting staff friendly rooms in need of some tlc clean but bsthroom door is all rotten at bottom shower overflows onto floor kettle leaks heating is a bit noisy thats in executive room 425 so not sure what rest of rooms are like beds are comfy hotel is quiet may stay again if in the area and get a good deal
Whilst I put tge first visit and noisy radiator down to a one-off, sadly disappointed to be given a room with dust all over the place. Not what you expect to be confronted with at all, especislky as the hotel interior looks nice and clean. Have to also say that the 24/7 menu options are not reliable either, asking for soup on arrival there was a delay whilst checking availability... staff just put the phone down without saying goodbye... was beginning to get the idea its understaffed? Pool was nice, staff friendly.. what can I say, doubt I will be going again. Aircon noisy too. this review wont let me provide sleep quality or service button to click
I booked two rooms one for my elderly disabled parents, they loved it. The rooms were good. The facilities in the health club were also appreciated. Best of all were the staff. They came across genuine supportive, helpful, sociable & personable which ment a lot to us. excellent!
Business trip and wanted a hotel with a pool - great value night, food good (nothing special but good), decent range of proper beers, room clean and comfortable, WiFi good, Pool nice temperature (but very busy even at 06:30), sauna not up to temperature - but overall package for the price - very good.
First of all I would like to say that me and my partner feel that the hotel staff are litrally avoiding us. We have been waiting for a call back for a month and still haven’t heard anything. I have spoken to numerous members of staff at reception (once I’ve got through) to call my number, email me or ring my partners number in regards to my complaint. Here’s a list of what went wrong during our stay. - Arrived to be given the wrong room - Payed £60 when everyone was talking about their deal of £35 - Payed for breakfast but didn’t end up getting any due to HUGE que - Pool table was broken - Diet Coke machine was broken - Very loud pipes above our room at 4am - Couldn’t find how to pull the plug out of the sink or bath - The phone in the room wouldn’t connect to reception for help - The jacuzzi went off - We had to drip dry to our rooms (even though it still wasn’t ready) because no towels were available...... If I didn’t laugh, id of cried........ What a perfect way to bring in the new year! We have STILL not heard from the hotel regarding ANY of this so unfortunately it’s getting name and shamed on here. I was told by the supervisor under the name of “Ellis” that the operations manager will get in touch the next day. Three days went by and we heard nothing but an excuse. I have recently called up FOUR more times after driving down to complain but nothing has been done. This place really does need an inspection or something. So unprofessional it’s disgraceful. This is all getting logged in an email including date/times and names. There has been NO effective communication what so ever. Please don’t waste your money and time. The only good thing was that the bed was comfortable.
Overall not a bad hotel, pleasant enough staff. Cost for the room was a special deal including breakfast. What was so disappointing was the cost of alcoholic drinks, most were double normal bar/restaurant prices. House wine in excess of £18 per bottle or over £8 for a large glass.
We went with friends to the Holiday Inn for New Years Eve. The checking in was easy & got to the room which was a bit on the small side. But the Nye party was very good with a Robby Williams act , we were only expecting a disco so this was a plus. The breakfast was very good the next morning it was busy but the staff & food were good. we went to the pool it was warm & we enjoyed it . We were staying for 2 nights we had a light meal there which was very good & after a good nights sleep we went for breakfast which was cooked to order as the hotel was quieter . After another swim we checked out . The staff were all very helpful including Sam & Ellis who were in the bar on the last evening. i would go again if we were in the area.
We stayed only one night. A clean bright place as expected. What made it 5 points, and I’d have given 6 if I could, was the attitude and generosity of the staff. Without exception each was thoroughly obliging, nothing was too much trouble and everything was done with grace and a smile. We will return. THANK YOU.
We got a great deal at £36 for a night . So we were delighted at the hotel . Very spacious, nice decor and excellent staff . The room is small and a little on the tired side . But fantastic value and excellent for a stop over . A secure free car park is a great facility. A lot of companies seem to charge for parking . Free WiFi , restaurant and bar . Would definitely use this hotel again
- Free WiFi and wired Internet in public areas
- Free parking
- Onsite dining
- Indoor pool
Holiday Inn Runcorn is located 1.9 mi (3 km) from Halton Castle and within a 10-minute drive of Norton Priory Museum. This 3-star hotel has 153 rooms and welcomes guests with a restaurant, an indoor pool, and free self parking. Chester Zoo and Paul McCartney's childhood home are also within a 30-minute drive.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a sports bar. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee.
All 153 air-conditioned rooms feature sofa beds, minibars, and coffee makers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and free wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Other amenities include video-game consoles, phones, and desks.
At Holiday Inn Runcorn, guests enjoy an indoor pool, a health club, and a sauna. There's free parking if you drive. Staff members are on hand to provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, 9 meeting rooms, and conference space.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 760 reviews