Holiday Inn Runcorn3.0 out of 5.0
Recent guest reviews
I spent some nights there. The hotel is modern, with room clean and absolutely not noisy. The forniture are new. The presonnel is availale to help and I also eat to the hotel pub. Wifi is free. The breakfast was excellent.My feedback is very good.
A cut price hotel at 5 star prices. Charged over £17 for a burger and a few chips that took them 40 minutes to deliver. Tables were left full of dirty plates. Staff doing their best but let down by a cut price attitude to hotel management. You can do better elsewhere. Avoid.
We were on a weekend break with National Holidays that used this hotel as a stopover. We had a double room. It was clean and tidy and typical of this type of establishment and perfectly adequate for our stay. Our evening meal was include in our package and there was a choice of chicken, fish or a veggie option- it was hot and plentiful but a bit bland. Breakfast, however, was great! The hotel is what you would expect - it ticks the basic boxes but is not particularly special and has no "wow" factor. It's clean and practical.
Stayed here with my 12 year old daughter for a one night treat.after day in Chester and it had a swimming pool . Staff were pleasant enough but seemed to be too busy with about 3 coach loads most of the stay . I asked when should I pay for breakfast , now or when I pay on leaving , and was told it is £10 each now or £15 each at breakfast , GOOD JOB I CHECKED as on the phone I was not told this , oh and also they would need an additional £10 in case I want a drink at the bar ??! and it will be reimbursed on leaving , which confused me as I may have wanted to spend more during my stay. I assumed any extras would be added to your final bill on departure . Our room had a 3/4 bed not a double !! luckily it was just my daughter and I as my husband would have fallen out. the tea and coffee facilities were ONE teabag each . can you spare it , The pay to view films were not working ,so I asked reception for help . I was told it was the weather? internet fine etc so not the weather . we were asked to wait in reception until someone could come and see to it , but after 10 mins of hanging around , two coach parties turned up so I told reception we were going for a swim ,by the way the pool door has a code lock on it but it just opens (I found this out after trapesing back to reception to get code number, why didn't they tell me before). We gave up with the film channel . I told reception I was getting a takeaway and asked directions , lady was helpful. however I was not told you cannot leave car park without a code for the barrier , so had to drive back , get out in wind , rain and dark to ask for the code,! no information . We enjoyed our breakfast ,good value if you can eat like a horse , my daughter couldn't eat much so for £10 I was tempted to fill my pockets . When we checked out I went to pay cash for our stay and was told I had already paid!! payment had been taken from my card during our stay!! . so it is a GOOD JOB I had enough funds. Hotel states you pay at end of stay . this may be the fault of the company I used to book so I will have to let that one go . When I got home I realised my daughter should have eaten for FREE , under 12. Another failure to inform me at the time! . Total lack of communication and information .They just want your money .
I stayed here for business and I must say the staff were generally fantastic however the room was from the last century and in need of a good refit. On the first night my sink would not drain, requested them to sort it whilst I had dinner but was just as bad, reported it the next morning so they could resolve it during the day whilst I was at work, still no joy They need to get their act together, listen and act
Excellent hotel well suited to business travel. Clean and well maintained rooms. A welcome facility is the gym and pool, both really good. If back again on business will definitely look to staying here again.
We travelled down from the north to visit our family and stayed here for the night. I must say how nice the room was. It was small but everything was clean and looked after. The bathroom looked newly refurbished with a lovely shower. Tea and coffee facilities and tv in room. Everything's was great and would book here again. Great value.
It’s a bit away from the nearby towns but... immaculate, staff very welcoming, room good, en suite shower room spotless. Decent menu, food nice, loved them having Aspalls Cider on draught!! Bar area very good with TV screens footed around. I turned up expecting a bit of a soulless big corporate hotel but was very pleasantly surprised. Can definitely recommend this to anyone on an overnight business stop and will stay again next time I’m in the area
Arrived at the hotel... everyone made a fuss of the dog which was an excellent start... had issues in HI before but none here. Comfortable room and great facilities... were recommended to have a late breakfast the next day as there were two coach parties in the hotel... so best avoid the scrum! Ate in the bar, food was great but on the pricey side. And don't do the Gin bar unless you are very flush at up to £20 quid better buy a bottle in Tesco.
Stayed here one night as we were going to a wedding nearby. Most was ok, but it was the breakfast experience that is making me leave this review. Checked in fine, we were early and allowed to go to the room which was good. Went back down to get the taxi to wedding, asked reception about whether breakfast was included and he took so long to figure it out we had to catch the taxi. Very unknowledgeable! Came back from the wedding and asked the night staff who checked really quickly! The room- the bed was great in the smallish room. Ok for one night. Bathroom, toilet seat wasn’t attached properly and the shower kept on dipping pressure. Now breakfast... we went down at 10am on a Saturday so yes probably peak time and still half an hour left. There was no coffee, no bread, no plates, no orange juice and no staff to seat us, we had to find a clean table right at the back of the room ourselves. Once we discovered there were no plates, I had to climb in to a cupboard myself to get out some plates at the back as there was no staff around - I assume trying to sort all the other issues. During my breakfast, I went to get more tea... hot water had run out. When we left there were 4 (very young looking) members of staff chatting and tidying up tables slowly. There looked like there was no one in charge of staff or keeping customers happy. It was such a bizarre experience!! Breakfast tasted ok but wasn’t an enjoyable experience overall!
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 727 reviews