The Accord Metropolitan4.5 out of 5.0
Recent guest reviews
The rooms were clean, staff helpful and spa and restaurant was fabulous . The location makes it ideal for all business in the city. The presence of taxi service like Uber makes it very convenient. Thank you
We went early morning at 3am. They charged for the whole day. I requested half day. But they refused. Rooms smelled a bit stuffy. But not unacceptable. Space was ok. Toilets looked like over used. Flushing system had some issues.Location was convenient. Overall, it was a good hotel. I would give 65%
Had been there for a one day conference. The lunch buffet was awesome with a sumptuous spread. The main course was good with tasty stuff and it was served hot. The icing on the cake was the dessert which was fresh . The sweet was freshly prepared and was worth a second round. Overall had a great experience.
Was a good customer service and hospitality. On the day of arrival i have delay in hotel transfer from airport is due to my wrong for not informing the hotel management about my flight details and arrival timing. I have called the hotel for transport and Ms. Grace had make arrangement with in 30 minutes to pick us up from airport. It's an early check in as well. Hotel staff are very kind, polite and caring not forgetting the security staff. Ms. Grace and other staff took extra care on my wife while she on her own for shopping. Thanks for Ms. Grace and Pallavi for making us feel like home. Restaurant staff are were will taken care of us. It's about the same as we were in Maldives. A dedicated service staff been allocated for 3 tables to look after our needs. Thanks for Mr. Prem and 2 other staff's taken care of us. The location of hotel also very good as in less traffic conjunction. Near by have AGS cinema and it's a decent theatre with small screen compared to other cinema. But it was good and clean. Walk-in distance to Party's shopping mall and you can take their shuttle service to the main T.nagar shopping areas. Hotel have in-house spa and gym facilities with sauna and steam bath. Have swimming pool at private place but have not seen any using it during my stay. I will choose this hotel for my next visit if have better offer and also highly recommend to friend's and family's. Overall great experience and safe trip.
I was not happy with the visit. Badly wanted to have a little autograph from the chef himself. The rooms need maintenance. Bath tub is so dangerous for guests who have leg problems. Bed is small for single beds. But the breakfast spread is superb.attentive staff.good service. A little message to the ceo of accord.good chef work.would have loved to meet you. A fan of your cooking show.
Stayed over 2 nights. Unfortunately did not maximise use of hotel as arrived late and one spent shopping and getting a quick look around Chennai. Thoroughly enjoyed the breakfast buffet spread. Range of South Indian breakfast is amazing. Thosai, Puri, Italy, Vada with sambar or curds.... the list goes on. Forget taking the Western dishes as South Indian breakfast with the lovely chatney and sambar takes some beating. Make sure you the fresh squeezed orange and the lovely filter coffee.
Since past 2 visits we are facing problems regarding 1. Air conditioner not cooling enough but just throwing humid cool air at around 25-26 C .due to which the sleep was very disturbed , and we got up 3 times in between. 2. Discounts on restaurants which is normally given through your coupons on dining was missed out and on asking at the time of setting the bills was informed that they don't have any power to pass any entry of discounts and will give next time of our visit . 3. Similarly we had taken 60 printouts at the business centre and were charged 1860/- + taxes , the paper and Ink used for printing was very bad on talking to the reception at the time of settling the bill , we showed our discontent on the quality of printout, they gave similar reply that next time they will give us the discount . 4. We gave our corporate AMEX card to settle the bill , which the reception asked is to give another card , stating that your AMEX card reader is not working correctly, on refusing that we only have this card , he accepted and swiped our card - 5. On speaking to your lobby manager Mr Kumar he listened to our complaints , as if he was least interested in resolving our issues but like dogs are barking let them bark attitude. I understand you are trying to optimise cost by reducing the overall cooling to save on electricity or using bad paper and printer ink , but according to us this is cutting corners .
We rate this place very highly as we travelled all over India and stayed at mostly high end hotels. Service wise - this was probably the best. The breakfast was also excellent and the three restaurants that we tried for dinner were so good that I cannot praise them enough; they were reasonable and served delicious food. The only negative point really was the health and safety at the swimming pool, where there were construction poles sticking out precariously next to the pool!, which was really only a kiddies pool, and would be better if it had a deep end as well as a shallow end. Thanks to the hotel staff for taking such good care of us!
Stayed there from 9th August 2017 to 13th August 2017. Hotel was clean. All the staffs were good . I would like to say Ms Grace did a commendable job by assisting me from booking a car from hotel to airport as my request was quite last minute and she also expedited on my check out . She explained clearly on my bills. Thank you Ms Grace. Both myself and my wife were happy with the stay at Accord Metropolitan. Planning another trip to Chennai and my choice would be the same hotel . I would like to thank all the staffs there.
I had the pleasure is staying at the Accord Metropolitan Chennai in August 2017 for a week with my family. Even more thrilled that I had the top floor suite on the 12th floor overlooking the bustling city of Chennai. My stay was superb from the moment I walked in to when I left the hotel for my flight out of chennai. Highlights: - Hospitable Staff who ensured they knew who I was from the moment I walked in through their doors - Clean, Comfy & spacious rooms - Easy access wifi anywhere in the hotel - Beautiful lobby area ( great for photos & selfies ;) - Exceptional Breakfast Buffet at the Break Oven ( unforgettable was the Chef's Manglorian chutney & light crispy dosas) - The Divine coffee served.... made to perfection by each Servers ☕️ All The Front desk staff were so courteous & attentive to every detail from the moment We walked in. Thanks to Pallavi for always dazzling us with a smile & walking us out to bid us a safe journey when we were leading. The Break Oven Breakfast Buffet is absolutely SUPERB & will allow you to enjoy a variety of Indian Cuisine prepared with a home cooked touch! All staff at The Break Oven, Accord are fabulous: Ramya, Sous chef Arjun Bhat & the servers were so so courteous & always welcomed us with a smile & care. Special thanks goes to the Housekeeping team for ensuring our room was everything & more than We had ever anticipated. The Executive Housekeeper Mr. Padmanaban (& his entire team Imran khan & stars were SO very hospitable). Mr. Padmanaban was there to ensure my children were comfortable & even got in the Hotel Dr. When my son was ill. When I needed guidance on specific Shopping requirements in Chennai, Mr. Padmanaban came to my rescue & identified some contacts & Guided me in the right direction. ( I got all my shopping done that same day & had all my items checked off the list :) he also ensured my children had lots of sweet treats & that my suite was adorned with flowers for that extra special touch 🤗Thank you Padmanaban for providing a truly exceptional hotel experience for myself & my family. Overall my stay at the Accord Metropolitan Chennai was an unforgettable one & will be my home away from home on my future Chennai trips. The hotel had a homely feel & what stuck with me most is that hospitality is completely from the heart 😚🌟
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 924 reviews