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Wyck Hill House Hotel And Spa

4.0 out of 5.0

Recent guest reviews

Booked a one night break with Travelzoo which included a 30 min spa taster. Excellent value for money. Lovely bedroom, although the bathroom could have done with some tlc. Both dinner and breakfast were fine - it so nice not having a help yourself buffet breakfast.

Consistently outstanding service from all the staff at this hotel.Nothing was too much trouble for them.They were committed to ensuring we and other guests enjoyed the best stay possible.Even in searing heat,the staff looked professional in crisp white cotton shirts.The towels in the room were huge fluffy white bath sheets.The location for dinning was flexible between 3 rooms to suit your needs.The a la carte menu had an excellent variety of dishes,well cooked and beautifully presented.This hotel certainly warrants its star rating.Well located to visit The locality.I recommend it to readers

We booked a two night mid week stay through cotswold luxury breaks, which included a possible room upgrade which wasn't even mentioned, afternoon tea, evening meals and breakfasts. We arrived at the hotel at 2.15pm, 2pm was supposed to be check in time, the hotel looked lovely from the outside. When we tried to check in we where told by one receptionist that our room was not ready. When asked why we were told, because there had been a wedding the day before, that it wasn't their fault. I questioned this as that was no concern of mine, and if it wasn't the hotels fault I'm not sure who's fault it was! We were allocated room 19 on the 1st floor which had a restricted view of the side of the grounds. The room was large, plenty room but I was very disappointed at the standard of it. The carpets were old and hadn't been vacuumed properly from the previous guests. The walls were all marks and scuffed. The lamp shades were badly stained and the furniture was worn. The bathroom wasn't any better and had clearly seen better days. The toilet was filthy with ground in dirt. The taps were rusty, the shower tiles hadnt been cleaned etc etc, I could go on. The majority of staff were nice but one or two looked extremely miserable and one in particular I found to be rude, not to me but to other guests. A male waiter who was working on the breakfast shift on Tuesday 20th June, black hair with stubble. Was very abrupt in his manner. So the positives to this hotel are the views and the food. We had afternoon tea soon after we arrived. Lovely sandwiches, cakes and tea. The evening menu had plenty of choice although there are supplements to pay depending on what you choose for example the cheese board is £2.95 extra for 5 small pieces of cheese with a few crackers. The Australia Shiraz was £18 per bottle. I didn't like any of the starters so I was kindly made a salad instead. Desserts were small but very nice. The breakfast was plentiful and you could have some of the continental as well as the cooked breakfast. The outside of the hotel was lovely, well kept gardens with a great view but a lack of shade as only two tables of the patio had parasols. Because of the standard of the rooms I don't think I would return to the hotel and because of this I only gave the hotel 3 stars, 4 if the rooms had been better. The average age of guest were 50 plus so it was a nice relaxed atmosphere.

Husband surprised me with a trip here for one night for my birthday. We had afternoon tea on arrival (vegetarian) in the library - delicious treat. Dinner was wonderful. Our room was beautiful with a view over the gorgeous grounds. Breakfast (veggie again) really nice. All the staff were lovely and happy to help. Hope to go back sometime!

We stayed here for two nights over a rainy weekend. The grounds are beautiful and it is a few miles drive to the nearest attractions. The check in was swift and easy and we were allocated room 10 on the 1st floor. The room was lovely and large with a huge bed, huge pillows (that are very soft). But it was so hot. They seem to be aware of this as a fan had been put in the room. This was good as it was raining so hard it would have been difficult to leave the window open. They provide tea and limited coffee sachets in the room and only one pack of biscuits (containing 2 small biscuits). We decided to have a drink and eat from the bar menu for our first night. On entering the bar we seemed to be the youngest guests there, at least 30 years younger than everyone else. And as we had come down in casuals to eat at the bar this seemed to be looked down on from the other guests. The bar area was not very well manned and people did have to chase up service, however when our food came (we both had the burger) it was delicious. We found the bar food to be a lot more reasonably priced than the main restaurant. Our stay included breakfast, on the first morning we both opted for a full English , although there is the option of a continental buffet breakfast. Both breakfasts we really tasty. Both mornings we were offered to sit where we liked. Some of the staff were lovely but a couple a little stand offish. There is a dry spa here (no pool) which we did not use so can't review. All in all I would stay here again, although they need to resolve the issue with the whole place feeling like an oven especially in June.

A midweek break with my mrs, started off with a 3 hour drive to the hotel and Spa, so as you can imagine when we arrived we were ready to relax and just enjoy ourselves. The hotel was easy to find and looked great the gardens were beautifully maintained and we were really looking forward to spending a few days here. We took our economic car down a corsa left the petrol guzzling BMW at home. Why do I mention this? It's because it felt like other guests and some of the hotel staff looked down at us as if we didn't deserve to be there. We brought the average age of the guests down from dead and dying to nearly dead and dying. Seriously think we were a good 25-30 years younger than the next youngest guests. Relaxing in a hotel and Spa an expensive one at that you really don't expect people to give you looks like that. Ignoring the the way we felt we were treated by some of the staff, we went to the room which was beautiful great king size bed and loads of space. The chocolates and champagne that we had ordered was waiting for us in the room and the truffles were lovely. The champagne was crisp dry and bubbley. After devouring the chocolates and a few glasses later we were ready for a bite to eat. Our room included breakfast and an evening meal. We asked if we could be seated for 19:30 and we were told no but 19:45 would be fine. I have no idea why they didn't want to serve us at 19:30 as the difference is literally 15 minutes and I am sure we would of happily drank in one of the bars. With the menu we weren't spoilt for choice and if I wanted to order what I fancied there was a supplement to pay for the (more expensive) food. I had the scallops to start and the fillet steak for the main. The steak looked less than 200g and wasn't really worth the extra money. The best thing on the plate was the potato gratin slightly over seasoned for me but tasty none the less. After two courses we were still hungry so desserts were definitely on the cards. There was one dessert that really stood out for me that was the chocolate mouse with salted caramel. It must have stood out for a lot of the other diners as by the time we could order desserts it had sold out. #gutted I can't help but think if the service was better I might have been able to order it. I briefly mentioned the service earlier but I will tell you about our dining service experience. We were sat in what we now call the cheap seats (not in the conservatory) so no views for us other than the rather drab decor of the dining hall. One member of staff stood out as doing there job properly having time for us and conversing with us about what we wanted... This was the bar man. Service with a smile this man should be given a bonus to work alongside so many surfaced colleagues. The restaurant manage seems to have a smile of his face and seemed busy but we had no direct contact with him. There was one other server who was nice but unfortunately he didn't serve us. Our waiter had an attitude now I know everyone has bad days but to fake it for five minutes while you take an our order isn't too much to ask is it? Again feeling like we were looked down on this time by the staff. Is this the atmosphere you expect of a luxury spa break? Did I feel relaxed and at ease with my cares and wishes catered for.... In a word No. Maybe we were tired maybe the drive had taken it out of us but we left the restaurant feeling a wee bit miffed. Surely tomorrow would be better new day new start. So we went to bed and tried to use the hotel WiFi to watch a movie. The Internet was none existent in our room so that ended our plans. The tech in the room was out dated and could really do with a refresh. So after having a really good sleep in a really comfortable bed and being fresh faced and raring to go we went for breakfast. Which was great can't beat a full English. We were again put in the cheap seats but eager to get out so didn't want to cause a fuss. While my mrs was finishing her breakfast I snuck off and booked here an hour long hot stone massage. She had always wanted one but she doesn't like to treat herself so I had to do it for her. We went to Bourton on the water for the day and came back in time for her massage. I spent an hour in the gardens and while she was away did some work. Thirty mins later my mrs appears the therapist must have lost track of time because she definitely had more than an hour. Seeing my girlfriend happy after the massage made my trip. After that we went down to use the steam room and sauna. I love a steam and a sauna so this was my treat. I have been in steam rooms and saunas all over the world and this has got to be up there with some of the best ones. Good size and because we were there mid week we had the place to ourself. Feeling fully relaxed we went off for a quick change and evening meal. I really wanted to sit in the conservatory area, looking at the same four walls as the day before wasn't an exciting prospect. However we ended up back in the cheap seats. The menu was the exact same as the day before. Being a man of variety I tried something different again a supplement was required for me to have what I wanted. So tonight I ordered the rabbit leg and the lamb rump. Both were good but not worth the supplement. It is really annoying that you pay for a stay including a meal and then have to pay extra for what you want. Push your price up by a £5 and get rid of the supplement. It would of felt like great value for money if that was the case. I think the chef was quite talented and I would of like to see what he or she would do as a special. The venue itself was great, rust in the bathroom but it's fittings were old and there is going to be wear. If this was just a review of the hotel Spa and grounds it would be rated much higher but I have also taken into account the service, staff, food and tech. Now the food didn't let the venue down by any means but and it wasn't a million miles away from fine dining but on the whole the food was NQT (not quite there) maybe it's because the chef is fed up of the same food day in day out or maybe they aren't aloud the freedom to inject some energy into the menu, it didn't really excite my taste buds and you can get similar food anywhere the was no USP (unique selling point) and I am sure the chef could make it more vibrant and stand out. The tech let the place down if you was WiFi in throughout have WiFi throughout. Slow or no Internet isn't good enough for this day and age. My mobile phone can stream movies quicker. The atmosphere was quite pretentious and we weren't made to feel comfortable and welcome. This was mainly because of some guests looking down on us and getting what I consider a second rate service for several members of the staff. We might look young and not like your typical clientèle but that shouldn't effect the service that is provided. Some of the staff were good (bar man especially friendly) spa staff excellent can't fault the spa. So let's wrap this up and be as nice as I can, hotel beautiful location ten minutes in the car to local attractions, the grounds small but really well maintained, the food felt restrictive and was missing a wow factor although a reasonable standard, the staff very hit and miss more miss than hit and finally the spa prefect practically private. The spa would get 4* The food 3* The hotel 3* Service 1-2* Average star rating of 2.6* Could easily get a better rating and if I'm honest I have left a few bits out because although this is a three star review it would have read like a one star. Really trying to be as fair as possible because I did enjoy the trip. Would I go back, maybe on a few conditions I would want WiFi boosters to be installed so WiFi was available in the room. The supplements for the higher item meals need to be scrapped (just up your price) and I would like to see the chef have a off menu special let them spread their culinary wings. Final condition my mrs pays for me to have a massage.

Superb country hotel with beautiful vistas from the lawns. Very hard working staff. Generous sized rooms and ample car parking. High quality food. They also have a spa. Staff were particularly good with small children and offer a baby monitoring service for guests. Drinks prices reasonable for a cotswold country hotel.

Like some of the other reviewers, my wife and I stayed for 2 nights on the Travelzoo deal. My wife stayed 3 years ago, with her mother, and both were very complimentary (and both normally hard to please!). Our room (32) was very large, although a little on the dark side, as it was at the top of the house. However, we had no complaints, as it was very comfortable, with a large bed that provided 2 excellent nights of sleep! The hotel is in a nice quiet setting, with panoramic views over the hills, and conveniently close to the many lovely towns and villages in the area. We enjoyed sitting on the patio in the evening, with a glass of Pimm's! All the staff were friendly and helpful, and a credit to the hotel. Meals were served in the conservatory, and once again they were most enjoyable. My wife doesn't like buffets, so appreciated the service in that respect! Ok, one or two areas of the hotel are a little tired, but the new garden rooms (built in the Cotswold style) are stylish and modern. There is also work going on in the Orangery, and other areas, which can only enhance the experience. All in all, a very nice stay, and we'll certainly be returning (Travelzoo or nor!).

Myself and husband took a Travelzoo deal of 2 nights b&b with 3 course evening meal on 1st night and a stressbuster massage. The area is lovely but found the hotel in need of refurbishment with tired decor and furnishings. The 2nd night we were there there was no hot water to shower with so hair washed with a cold shower. Showerhead was almost completely scaled with limescale and required a good clean. Disappointed with the quality of the sausage on the breakfast and bacon was dry and overcooked. There seemed to be a shortage of staff to man the bar and we had to ask reception to find someone to serve drinks at the bar.

We stay at this hotel regularly.This time we had a garden room with a private patio. We had good weather so it was lovely to sit out there. The room itself was very spacious as all the rooms seem to be..The bathroom was also very spacious but the taps on bath and shower could do with renewing.Also the toilet needed some bleach. The food and service in the restaurant was first class as always.Because we left without having a desert ,the restaurant manager rang us up and was worried in case we were dissatisfied which we thought was very considerate Lovely garden and they have rid the lawn of the moles The only thing that We do not like about the hotel is the bar.There is an awful back to to the bar.and the seating is quite uncomfortable. We will continue to visit regularly. It is now a second home to us

A424 Burford Road Cheltenham England

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Wyck Hill House Hotel And Spa places you within a 10-minute drive of Birdland Park and Gardens and Cotswold Motoring Museum. This 60-room, 4-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and free self parking. The Model Village is also nearby.


Dining

Start your day off right with a free cooked-to-order breakfast, served each morning from 7:30 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of Wyck Hill House Hotel And Spa's 60 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and phones. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.


Property features

A full-service spa, a sauna, and a rooftop terrace are featured at Wyck Hill House Hotel And Spa. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, 4 meeting rooms, and a library.

Room options

Executive Room

Full 1 | Sleeps 3

Superior Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 1396 reviews