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Queens Hotel Cheltenham

4.0 star property
Luxury hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Queens Hotel Cheltenham

View from room
Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk
Exterior
Lobby sitting area
Lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • Bar

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, The Promenade
    ‪6 min walk‬
  • Place, Everyman Theatre
    ‪7 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(33 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.6 out of 10
Excellent
(9 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 409 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • 365 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cheltenham

Queens Hotel Cheltenham places you next to Imperial Gardens and within a 5-minute walk of Statue of Edward Wilson. This 84-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • Imperial Gardens - 1 min walk - 0.1 miles
  • Cheltenham Town Hall - 4 min walk - 0.3 miles
  • The Promenade - 6 min walk - 0.4 miles
  • Everyman Theatre - 7 min walk - 0.4 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Cafe Nero - ‬4 min walk
  • ‪No 131 - ‬1 min walk
  • ‪John Gordons - ‬1 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪Harry Cook Free House - ‬2 min walk

About this property

Queens Hotel Cheltenham

Luxury hotel with a 24-hour front desk and a restaurant
Guests of Queens Hotel Cheltenham enjoy access to free WiFi in public areas, conference space, and coffee in a common area. Self parking is offered for GBP 15 per night. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a library, express check-in, and express check-out.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and slippers. Minibars, safes, and phones are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Is free cancellation available at Queens Hotel Cheltenham?

Queens Hotel Cheltenham provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do within easy reach of Queens Hotel Cheltenham?

This hotel is located in Cheltenham, just steps from Imperial Gardens and Cheltenham Town Hall, and within a short walk of The Promenade. You'll also find Everyman Theatre and Cheltenham Art Gallery and Museum less than a mile away.

Is there parking available at Queens Hotel Cheltenham?

Yes, parking is offered for GBP 15 per night. Accessible parking and electric car charging are also available for guests.

Does Queens Hotel Cheltenham have a casino?

No, Queens Hotel Cheltenham doesn't have a casino.

Is there an indoor pool at Queens Hotel Cheltenham?

No, there is no indoor pool at this hotel.

Is Queens Hotel Cheltenham a good place to stay for couples?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and premium bedding.

Are there hot tubs at Queens Hotel Cheltenham?

No, this hotel doesn't have a spa tub.

Does Queens Hotel Cheltenham feature a restaurant that includes a breakfast menu?

Yes, Queens Hotel Cheltenham serves a cooked-to-order breakfast for a surcharge each morning at Victoria's.

Does Queens Hotel Cheltenham allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Queens Hotel Cheltenham for a fee of GBP 30 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Queens Hotel Cheltenham?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Can I book a room with a balcony at Queens Hotel Cheltenham?

No, there aren't any guestrooms with balconies at Queens Hotel Cheltenham.

Does Queens Hotel Cheltenham have a wedding venue on site?

There are wedding services available at Queens Hotel Cheltenham if that's in your vacation plans.

Reviews

Queens Hotel Cheltenham Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 618 out of 1007 reviews
Rating 8 - Good. 261 out of 1007 reviews
Rating 6 - Okay. 81 out of 1007 reviews
Rating 4 - Poor. 28 out of 1007 reviews
Rating 2 - Terrible. 19 out of 1007 reviews

Reviews

10/10 Excellent

Jana

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed good breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Oona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Yalda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great - walkable distance to restaurants and shops. Breakfast was good. Limited on site leisure options (e.g. no pool). Also would have been better if there wasn't a daily charge for the onsite parking - I might expect this for a 3 star or less hotel, but not a 4 star.
Stayed 1 night in Aug 2025

4/10 Poor

Claudio

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor customer service and breakfast

I was not told that there was a separate car park for the hotel round the back whenni arrived! The night guy just took my money! Had a ticket in the morning as i was leaving Breakfast was expensive bacon was hard as nails, like it had been cooked for hours! Hotel is lovely and in a great location. I am a regular visitor here. However the quality of customer service and breakfast quality has noticibly reduced since the last time i came
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay

Only stayed a night but everything grear
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Mandy

Disliked: Cleanliness, amenities
I found this hotel to be very basic. Awful pillows, staff were friendly and they tried to keep the inside clean. The rooms are old tired and not comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Claudio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Signature hotel for Cheltenham

Room was small but comfortable Lovely victorian hotel fantastic location Breakfast is high quality and fresh but pricey
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are superb, very helpful and friendly particularly J@ck on the front desk. Location is perfect for central Cheltenham with excellent parking. Rooms are really smart, very comfortable beds with excellent linens. The only small minus is shower water pressure is low, but the bathrooms themselves are very smart and well presented. My go to place in Cheltenham and can sometimes be had at really excellent room rates that make it an obvious first choice.
Stayed 1 night in Aug 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Stayed 1 night in Aug 2025

10/10 Excellent

farrukh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building and decor, very friendly staff and super location. Breakfast good but not great could do with more choice and quantity.
Stayed 1 night in Aug 2025

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience in a very charming hotel

Great experience in a stunning hotel in the middle of the city centre. Room was spacious and clean, with a great style and superb selection of bathroom products. The view from the hotel (the square in front) was great and the overall vibe across the facility is elegant yet approachable.
Stayed 2 nights in Aug 2025

10/10 Excellent

David J

Traveled with partner
Liked: Cleanliness, staff & service, amenities
With one notable exception, this is a wonderful hotel in a superb location. The aroma of smelly drains in the lobby area and elevator, dampens the celebratory mood the rest of this venue.
Stayed 1 night in Aug 2025

10/10 Excellent

Martin, Mississauga

Great hotel. Friendly helpful staff, good restaurant, great location. Cleanliness generally OK although vacuuming of bedroom left a lot to be desired.
Stayed 4 nights in Aug 2025

4/10 Poor

Katie

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room smelt like sewage. We reported this to reception and they sent housekeeping. The woman who came told us we were wrong, the room didn't smell, it was coming from outside and we should put the bathroom extractor on to get rid of the smell. The extractor didn't work - said they'd call maintenance, who never came. We closed the window and put the air con on while we went out to try and lessen the smell (as we had been told it was from outside). After a few hours we returned and the room smelt even more, so definitely not from outside (also we had been outside and the air did not smell like sewage). We asked about switching to another room and were told there were none so we had to get on with it and ignore the smell. Eventually after we suggested that this was not good enough we were offered free breakfast, a £28 refund and comped parking. Breakfast was disappointing: we had to wait to get breakfast, when we were allowed in the staff seemed stressed and inattentive, the food was bang average (saddest poached egg I've ever seen) and I would have been sorely disappointed had we paid £20pp for that food and service. We will not be returning.
Stayed 1 night in Aug 2025

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to base yourself for Cheltenham and surrounding areas
Stayed 1 night in Aug 2025

8/10 Good

ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was not really our type of hotel we like friendly places, not as posh as this.
Stayed 1 night in Aug 2025

8/10 Good

peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food good, room good, no decaf tea ! Took 3 attempts to get some taken to the too because of language barrier - poor English from staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Jianguo

Stayed 2 nights in Aug 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times, always a lovely stay, beautiful hotel and facilities. Always made to feel a valued customer from all the staff. I wouldn't stay anywhere else on my trips to Cheltenham.
Stayed 1 night in Aug 2025

8/10 Good

Mary

Traveled with family
Comfortable bed Unfortunately the air conditioning did not seem to be working ; there were no clear instructions how to use it so the room was like an oven
Stayed 1 night in Aug 2025