Queens Hotel Cheltenham

4.0 star property

Choose dates to view prices

Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
Exterior
Lunch and dinner served
Reception
View from room

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(37 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Daily buffet breakfast (GBP 17.00 per person)

Cheltenham Chase Hotel & Spa

Cheltenham
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
8.2 out of 10, Very Good, 1,005 reviews
$72 nightly
The price is $87
Apr 26 - Apr 27
Total with taxes and fees
Cheltenham Chase Hotel & Spa

About the neighborhood

Cheltenham

Queens Hotel Cheltenham places you next to Imperial Gardens and within a 5-minute walk of Statue of Edward Wilson. This 84-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • Cheltenham Town Hall - 4 min walk - 0.3 miles
  • The Promenade - 6 min walk - 0.4 miles
  • Everyman Theatre - 7 min walk - 0.4 miles
  • Cheltenham General Hospital - 11 min walk - 0.6 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Cafe Nero - ‬4 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪No 131 - ‬1 min walk
  • ‪MooMoo Clubrooms Cheltenham - ‬7 min walk

About this property

Queens Hotel Cheltenham

Guests of Queens Hotel Cheltenham enjoy access to free WiFi in public areas, conference space, and coffee in a common area. Self parking is offered for GBP 17 per night. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a library, express check-in, and express check-out.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and slippers. Minibars, safes, and phones are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Bar (on property)
Holiday Inn Express Cheltenham by IHG
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 1,000 reviews
$79 nightly
The price is $95
Apr 26 - Apr 27
Total with taxes and fees
Holiday Inn Express Cheltenham by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Secured self parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Is free cancellation available at Queens Hotel Cheltenham?

Queens Hotel Cheltenham provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do within easy reach of Queens Hotel Cheltenham?

This hotel is located in Cheltenham, just steps from Imperial Gardens and Parabola Arts Centre, and within a short walk of Cheltenham Town Hall. You'll also find The Promenade and Everyman Theatre less than a mile away.

Will I be able to park at Queens Hotel Cheltenham?

Yes, secured parking is offered for GBP 17 per night. Accessible parking and electric car charging are also available for guests.

Does Queens Hotel Cheltenham have a casino?

No, Queens Hotel Cheltenham doesn't have a casino.

Is there an indoor pool at Queens Hotel Cheltenham?

No, there is no indoor pool at this hotel.

Is Queens Hotel Cheltenham a good place to stay for couples?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and premium bedding.

Are there hot tubs at Queens Hotel Cheltenham?

No, there isn't a spa tub at this hotel.

Does Queens Hotel Cheltenham feature a restaurant that includes a breakfast menu?

Yes, Queens Hotel Cheltenham serves a cooked-to-order breakfast for a surcharge each morning at Victoria's.

Does Queens Hotel Cheltenham allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Queens Hotel Cheltenham for a fee of GBP 30 per pet, per night. The property also provides food and water bowls.

Does Queens Hotel Cheltenham have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Are there rooms with balconies at Queens Hotel Cheltenham?

No, there aren't any guestrooms with balconies at Queens Hotel Cheltenham.

Does Queens Hotel Cheltenham have a wedding venue on site?

There are wedding services available at Queens Hotel Cheltenham if that's in your vacation plans.

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Perhaps needed more breakfast staff. Food was served cold ish. Guessing not enough staff on. Otherwise everyone was very polite. 3rd time of staying and we will be back next year.
Stayed 1 night in Dec 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
This was an interesting building. The staff were excellent.
Stayed 1 night in Dec 2025

8/10 Good

James, Greystones

Stayed 2 nights in Dec 2025

10/10 Excellent

Leigh

Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2025

10/10 Excellent

Amanda

Liked: Cleanliness
Clean room, fab hot shower. Breakfast was lovely - served by a happy smiley waitress - nothing too much trouble
Ideally placed for shopping
Stayed 1 night in Dec 2025

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful nights stay at The Queens as always . Room was lovely, staff welcoming. Great breakfast . Thank you .
Stayed 1 night in Dec 2025

6/10 Okay

John

Stayed 2 nights in Dec 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I
Stayed 2 nights in Dec 2025

4/10 Poor

WAYNE

Stayed 3 nights in Dec 2025

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities
The room felt tired and needs an upgrade. The hotel is charging a premium and the room did not reflect that. Christmas parties were ongoing so there was loud music. Feel that if they wish to host parties, the rooms should be soundproofed. Loud music from nearby bars/hotels too. Not ideal when you have an early start!
Stayed 3 nights in Dec 2025

10/10 Excellent

Stuart

Stayed 3 nights in Nov 2025

10/10 Excellent

PHILIP

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay at this hotel, we were provided with early check-in and a free upgrade to an executive room. Restaurant food was good and staff were friendly. We found our room fairly hot so had to turn down the radiators. The room had free drinks, which was a bonus.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities
All 3 rooms were very clean and the hotel had overall, a very pleasant mix of classy but unstuffy decor, soft furnishings and and fittings. Some areas, like reception could do with a degree of upgrading, but the Xmas decorations were fabulous
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Patrick, Bath

Stayed 1 night in Dec 2025

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2025

10/10 Excellent

Suzy

Business traveler
Liked: Cleanliness, staff & service, amenities
Perfect location with great staff
Stayed 1 night in Dec 2025

4/10 Poor

James

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Wanted room service after a long day - the QR code went to a dead page on the M
Stayed 1 night in Dec 2025

10/10 Excellent

Bradford

Stayed 3 nights in Nov 2025

10/10 Excellent

Huw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Barry

Liked: Cleanliness, amenities
Disliked: Staff & service
Lovely feel to a place that has been tastefully refreshed. Only downside was the young gentleman behind the bar who made you feel decidedly uncomfortable with his surly/rude demeanour.
Stayed 1 night in Nov 2025

8/10 Good

brian, THATCHAM

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful front desk staff,especially Lucy. responded to last minute request to set room up as twin. Very nice room and all in excellent condition. However,It had an interconnecting door to room 209 that was a real problem due to late noise,to 3 am,from the occupants. We will stay there again,but need to be able to specify this matter in the reservation system.
Stayed 1 night in Nov 2025

8/10 Good

Stuart

Traveled with group
Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 2 nights in Nov 2025

Hotels

Flights

Cars

Packages