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Queens Hotel Cheltenham

4.0 star property
Luxury hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Queens Hotel Cheltenham

View from room
Lunch and dinner served
Exterior
Lobby sitting area
Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • Bar

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, The Promenade
    ‪6 min walk‬
  • Place, Cheltenham Racecourse
    ‪4 min drive‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(32 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(7 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Cheltenham

Queens Hotel Cheltenham places you next to Imperial Gardens and within a 5-minute walk of Statue of Edward Wilson. This 84-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • Cheltenham Town Hall - 4 min walk - 0.3 miles
  • The Promenade - 6 min walk - 0.4 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles
  • Pittville Park - 19 min walk - 1.1 miles
  • Cheltenham Racecourse - 4 min drive - 1.9 miles

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Bosco Pizzeria - ‬3 min walk
  • ‪Coffee #1 - ‬3 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪Harry Cook Free House - ‬2 min walk
  • ‪No 131 - ‬1 min walk

About this property

Queens Hotel Cheltenham

Luxury hotel with a 24-hour front desk and a restaurant
Guests of Queens Hotel Cheltenham enjoy access to free WiFi in public areas, conference space, and coffee in a common area. Self parking is offered for GBP 15 per night. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a library, express check-in, and express check-out.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and slippers. Minibars, safes, and phones are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Reception

The George

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
9.0 out of 10, Wonderful, 612 reviews
$100 nightly
The price is $120
Oct 26 - Oct 27
Total with taxes and fees
The George

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Is free cancellation available at Queens Hotel Cheltenham?

Queens Hotel Cheltenham provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do within easy reach of Queens Hotel Cheltenham?

This hotel is located in Cheltenham, just steps from Imperial Gardens and Cheltenham Town Hall, and within a short walk of The Promenade. You'll also find Everyman Theatre and Cheltenham Art Gallery and Museum less than a mile away.

Will I be able to park at Queens Hotel Cheltenham?

Yes, parking is offered for GBP 15 per night. Accessible parking and electric car charging are also available for guests.

Does Queens Hotel Cheltenham have a casino?

No, Queens Hotel Cheltenham doesn't have a casino.

Is there an indoor pool at Queens Hotel Cheltenham?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Queens Hotel Cheltenham?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and premium bedding.

Are there hot tubs at Queens Hotel Cheltenham?

No, there isn't a spa tub at this hotel.

Does Queens Hotel Cheltenham feature a restaurant that includes a breakfast menu?

Yes, Queens Hotel Cheltenham serves a cooked-to-order breakfast for a surcharge each morning at Victoria's.

Does Queens Hotel Cheltenham allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Queens Hotel Cheltenham for a fee of GBP 30 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Queens Hotel Cheltenham?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Can I book a room with a balcony at Queens Hotel Cheltenham?

No, you won't find guestrooms with balconies at Queens Hotel Cheltenham.

Does Queens Hotel Cheltenham have a wedding venue on site?

There are wedding services available at Queens Hotel Cheltenham if that's in your vacation plans.

Reviews

Queens Hotel Cheltenham Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 617 out of 1007 reviews
Rating 8 - Good. 263 out of 1007 reviews
Rating 6 - Okay. 82 out of 1007 reviews
Rating 4 - Poor. 26 out of 1007 reviews
Rating 2 - Terrible. 19 out of 1007 reviews

Reviews

10/10 Excellent

Nikki

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Helpful staff. Good food. Comfortable bed.
Stayed 2 nights in Jul 2025

8/10 Good

vimal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

DANIEL, Frisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and its location is excellent. The building is very old and noisy. Unfortunately our room had a terrible view but in part it was our fault for not selecting a city view room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff helpful and friendly. Breakfast good with plenty of choice.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel , very convenient for shopping and eating out
Stayed 1 night in Jun 2025

10/10 Excellent

Dennis

Traveled with family
Fabulous staff. The restaurant was a wonderful surprise - food was excellent and so well presented. Great location
Stayed 2 nights in Jun 2025

8/10 Good

Cecilia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in a very pretty area. Unfortunately air conditioning wasn’t working in my room and staff took too much time to sort
Stayed 1 night in Jun 2025

8/10 Good

Eileen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were friendly and helpful. Room was clean, as was the bathroom, liked the walking shower but would have appreciated a grab handle on the wall to assist getting out after shower. Wasn't impressed with the time it took for breakfast to be served, my friend had eaten hers, whilst I waited almost an hour for mine. The receptionist did apologise when I mentioned it at checkout.
Stayed 1 night in Jun 2025

10/10 Excellent

mr. michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel to enjoy a special birthday tret.

Stayed 3 nights in Jun 2025

6/10 Okay

Chiedza

Stayed 2 nights in Jun 2025

10/10 Excellent

Ganesh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I had a very pleasant stay and would definitely return. Highly recommend to anyone looking for a comfortable and hassle-free hotel experience!
Stayed 3 nights in Apr 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, restaurant staff & food top notch. Reception staff a bit iffy (depends who’s on, some good, one not so good).. but overall didn’t spoil our stay. Bathroom looked a bit tired. No bath robe, which I would expect in a hotel of this calibre. Went to a friend’s wedding. The hotel was close. Dog friendly. And made it easy to enjoy the wedding. I would recommend this hotel
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Nice hotel and location 👌
Stayed 1 night in Jun 2025

10/10 Excellent

Elie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An enjoyable stay at a well placed hotel

This is a great hotel, well placed to access shops and eateries. Staff are friendly and efficient. The rooms are well decorated and have efficient Aircon. The breakfast offers a good selection of cooked and continental offerings.
Stayed 1 night in Jun 2025

8/10 Good

roger

Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

2/10 Terrible

John

Traveled with partner
Disliked: Amenities, property conditions & facilities
Such a disappointing stay. Such a dirty city with accommodations due for updates, and staff that requested feedback, but never responded to our concerns- something that would have been appreciated after two completely sleepless nights of chaos in the street below our room (literally hearing violent screams until 4am). Not a place to return!
Stayed 2 nights in Jun 2025

10/10 Excellent

roger

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff nice and friendly clean spacious great location
Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and close to bars and restaurants
Stayed 1 night in Jun 2025

10/10 Excellent

Danny

Stayed 1 night in May 2025

4/10 Poor

Floey

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start! I ended my stay early. I am appalled that this hotel is deemed a four star hotel. However, coming from London perhaps one has higher expectations than the average person. The bathroom had black mould in the shower, the toilet seal at the back of the wall was coming off making the toilet very wobbly, the water pressure was terrible. There were bugs in the lamp, stains on the carpet, an empty mini -bar, if you wanted slippers and a dressing gown you had to ask at reception. No laundry bag, half full bottles of soap and shampoo. The cleaners clearly hate their job and as someone with a cleaning background these rooms are not cleaned properly at all and had no eye for detail. I had finished the toilet roll and the empty roll was just left there - not replaced. Clearly no manager is overseeing the cleaners. The room service food was diabolical - supermarket bought pizza, microwave rice- tasteless chilli con carne. Some staff friendly and some arrogant- particularly the male working behind the desk- told me I had to wait until the next day for someone to sort out the toilet. If this is Cheltenham's flagship hotel then all I can say is OH DEAR! I will end on one positive thing- dog friendly apart from the restaurant and the grumpy cleaner who gave me a death stare when my dog said hello.
Stayed 7 nights in May 2025

10/10 Excellent

Daire

Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very nice and the hotel is situated very well for access to Cheltenham
Stayed 3 nights in May 2025