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Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property
Hotel with a bar, a quick walk to Cheltenham Town Hall

Choose dates to view prices

Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

Standard Twin Room | In-room safe, desk, blackout drapes, iron/ironing board
Lobby sitting area
Triple Room | In-room safe, desk, blackout drapes, iron/ironing board
Executive Suite | View from room
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Pet friendly

Explore the area

View in a map
Wellington Street, Cheltenham, England, GL50 1XZ
  • Place, Cheltenham Town Hall
    ‪3 min walk‬
  • Place, University of Gloucestershire
    ‪16 min walk‬
  • Place, Cheltenham Racecourse
    ‪4 min drive‬

Room options

View all photos for Standard Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 190 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | In-room safe, desk, blackout drapes, iron/ironing board

Suite

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, blackout drapes, iron/ironing board

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Private kitchenette | Coffee/tea maker, electric kettle

Family Room

  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, blackout drapes, iron/ironing board

Triple Room

  • 258 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, desk, blackout drapes, iron/ironing board

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 300 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Accessible Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Double Room

  • 190 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Twin Room

  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Cheltenham

Cheltenham Town Hall is within a 5-minute walk of Citrus Hotel Cheltenham by Compass Hospitality while other popular sites like Everyman Theatre are within a 15-minute stroll. This 59-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and coffee/tea in a common area.

What's nearby

  • Cheltenham Town Hall - 3 min walk - 0.2 miles
  • Everyman Theatre - 5 min walk - 0.3 miles
  • Cheltenham General Hospital - 8 min walk - 0.5 miles
  • University of Gloucestershire - 16 min walk - 0.9 miles
  • Cheltenham Racecourse - 4 min drive - 1.9 miles

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪The Moon Under Water - ‬2 min walk
  • ‪Planet Caravan - ‬2 min walk
  • ‪Costa Coffee - ‬3 min walk
  • ‪The Spectre - ‬3 min walk
  • ‪Black Gold Coffee - ‬3 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

Hotel with a bar, a quick walk to Cheltenham Town Hall
Citrus Hotel Cheltenham by Compass Hospitality features free WiFi in public areas, coffee in a common area, and express check-out. If you drive, put free offsite parking to good use. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include laundry facilities and a banquet hall.
49-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Self parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited onsite parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from March 31 2025 to March 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 20 per pet, per night
  • Dogs only
  • 2 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately GBP 0 to 6.95 for adults, and GBP 0 to 5 for children
  • Self parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards. Cash is not accepted.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

Are free cancellation options available at Citrus Hotel Cheltenham by Compass Hospitality?

Citrus Hotel Cheltenham by Compass Hospitality provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What is there to do close to Citrus Hotel Cheltenham by Compass Hospitality?

This hotel is located in Cheltenham, just steps from Cheltenham Town Hall and Cheltenham Playhouse, and within a short walk of Everyman Theatre. You'll also find The Promenade and Pittville Park less than a mile away.

Is parking available on site at Citrus Hotel Cheltenham by Compass Hospitality?

Yes, parking is offered for GBP 10 per day.

Does Citrus Hotel Cheltenham by Compass Hospitality include a casino on the premises?

No, Citrus Hotel Cheltenham by Compass Hospitality doesn't have a casino.

Is there an indoor pool at Citrus Hotel Cheltenham by Compass Hospitality?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Citrus Hotel Cheltenham by Compass Hospitality?

Couples staying at this hotel will appreciate amenities like a bar plus some guestrooms include kitchenettes and bathrobes.

Are there hot tubs at Citrus Hotel Cheltenham by Compass Hospitality?

No, this hotel doesn't have a spa tub.

Does Citrus Hotel Cheltenham by Compass Hospitality feature a restaurant that includes a breakfast menu?

Yes, Citrus Hotel Cheltenham by Compass Hospitality serves continental breakfast for a surcharge each morning at Lobby Bar.

Does Citrus Hotel Cheltenham by Compass Hospitality allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Citrus Hotel Cheltenham by Compass Hospitality for a fee of GBP 20 per pet, per night. The property also provides food and water bowls.

Does Citrus Hotel Cheltenham by Compass Hospitality have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Citrus Hotel Cheltenham by Compass Hospitality?

No, there aren't any guestrooms with balconies at Citrus Hotel Cheltenham by Compass Hospitality.

Reviews

Citrus Hotel Cheltenham by Compass Hospitality Reviews

7.8

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 266 out of 855 reviews
Rating 8 - Good. 328 out of 855 reviews
Rating 6 - Okay. 156 out of 855 reviews
Rating 4 - Poor. 63 out of 855 reviews
Rating 2 - Terrible. 42 out of 855 reviews

Reviews

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay brought to an abrupt end. Staff fantastic but not so convinced by their international paymasters.
Stayed 1 night in Feb 2025

6/10 Okay

Jennifer

Liked: Staff & service
The hotel was not the
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2025

10/10 Excellent

Akwasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the check-in process was easy.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty.
Stayed 1 night in Feb 2025

2/10 Terrible

Pete

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lime scale all round the bath, taps and up the tile also on the shower door. Plug sockets loose near window Large burn mark on electric heater Mold on window seal Bed didn’t smell clean Would not pay £92 for what we got would not recommend
Stayed 1 night in Feb 2025

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Able to check in early. Friendly staff. Lovely room. Onsite parking. Another pillow each would have been good but it didn't detract from our overall stay.
Stayed 1 night in Feb 2025

6/10 Okay

Anna

Business traveler

Would not recommend.

The hotel appeared dirty and had an odd smell. The room itself was not very nice. The windows were saturated with condensation which made the windowsill soaking wet which caused a damp environment. The bed was extremely uncomfortable and had a huge dip on one side. Also having a double room the beds pushed together was uncomfortable. The room was not clean, dirt on the bathroom floor and sink. The room was full of dust and grime.
Stayed 1 night in Feb 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Sleiman El

Liked: Staff & service
This is a property I have recurrently stayed at over the years when visiting Cheltenham. The staff are friendly and accommodating; the rooms are remarkably spacious (even if not impeccably clean due to lack of daily housekeeping since Covid); and the hotel location is excellent -- walking distance from the town center, the town hall, the Everyman's theatre, and the pubs/restaurants. For travelers who are not overly fussy, this will be a comfortable hotel to stay at. If staying longer than a couple of days, you can request a room clean and a change of linen. Also, staff at reception usually hand out clean towels and other toiletries as needed. I hope this helps!
Stayed 5 nights in Dec 2024

6/10 Okay

amanda

Traveled with family
Liked: Staff & service
The Citrus hotel is really well located for the centre of Cheltenham. The service we received was good. When we arrived at the hotel we checked in easily and were located on the 4th floor which was no problem at all. When we entered the room we found it to be freezing cold. We could not see out of the window due to it being soaking wet with puddles of water on the window sill. There was a heater in the room that had not been switched on but was working. The spotlight above the television was hanging out of the ceiling and we also found that the sink in the bathroom did not drain away. The beds were comfortable and we experienced a good nights sleep with very little noise. On leaving the property there was a broken tile on the steps which I slipped on twice. There was a cone when we arrived to highlight where not to step but this was often either not in the right place or missing completely. The breakfast area had tables and chairs that were all plastic and felt a bit like a canteen but the breakfast itself was perfectly adequate.
Stayed 1 night in Feb 2025

10/10 Excellent

Christine

Stayed 1 night in Feb 2025

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Business Stay

Good hotel close to all amenities. Room comfy, great shower 😊 only issues curtains don’t cover length of windows, parking is first come, first served! And if you’ve got a room roadside it’s noisy! I did ask for a quiet room, away from the road.
Stayed 2 nights in Jan 2025

10/10 Excellent

Manjit

Stayed 2 nights in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort

Very good value and brilliant location

Citrus is a budget hotel and as such offers exceedingly good value for money considering its position slap bang in the middle of Cheltenham. The room was clean, warm, the bed comfortable with tea-making, large TV and room safe. The self serve continental breakfast was just £5 for both of us but very comprehensive. Car parking was secure at an extra £10 for 24 hours. The only thing that let it down was the shower which in our room (210) was virtually unusable as flow was poor and very slippery with no grab handles. However the position on Wellington Street is brilliant just 2-400 metres from the High Street and the Promenade.
Stayed 1 night in Jan 2025

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, room comfort

Convenient and cheap, but noisy

Clean room and comfortable bed, right in the middle of town. On street parking and friendly staff. Windows, however, are paper thin so you can hear everything going on in the street, which isnt great at 2am.
Stayed 1 night in Jan 2025

10/10 Excellent

Aimee

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Paula

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I night stay, perfect location for town hall events
Stayed 1 night in Jan 2025

8/10 Good

Daniel

Stayed 4 nights in Jan 2025

10/10 Excellent

Neil

Business traveler
Liked: Amenities
All v good. I make a point of staying there when in Cheltenham.
Stayed 1 night in Jan 2025

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