Citrus Hotel Cheltenham by Compass Hospitality

I was staying in Cheltenham for two days and was unable to book the premier inn that I had used before, I seen an advert for Citrus Hotel that was priced almost the same as the premier inn, as I was in a rush to book I went ahead and booked two nights, this was the first time I had booked a room without checking it on trip advisor first. As soon as I arrived I noticed the building looked tired and un kept, the room I had was disgusting, dirty carpets, windows, curtains etc everything was nasty and clearly not cleaned, the bathroom was the worst, nasty smell of sewage and mouldy tiles. The heater in the room did not work and although I reported this it was never fixed during my stay. I can honestly say this was the dirtiest most grip hotel I have ever stayed in, I was so concerned with the level of dirt that I ha e since reported it to the local council as i struggle to understand how they obtained a licence. AVOID!

Great hotel in the heart of Cheltenham, we had a family room which was huge. The hotel staff were very friendly and helpful. Good breakfast. It’s a great place to stay, but don’t expect the Hilton. Very clean, comfy beds and nice bathroom. Would definitely stay here again. This is our second stay. Well done to the staff👍

This is my first visit here as I need a good central hotel when I'm here working. Firstly the hotel from the outside I thought looked a little uninviting, the reception staff were courteous enough, and I was served quickly although I had to ask about my payment as they never said if I paid now or at checkout, When I got to my room my initial reaction was very favourable, I seen this enormous bed and at least 40 inch tv, Also the windows open and proper coathangers not these ones that are permanently attached, the main longe/ bedroom was tidy. The bathroom floor is needing a bit of work as does the bathroom door. There was only enough milk for one cup of coffee and no glasses, I phoned to ask if I could have some brought up only to be asked to go down and get them, I went down and was given 1 extra milk, I was asked my room number by a man in a blue shirt who said he would bring some more up ( That disappointingly never happened) You also have to be very careful getting in and out of the shower as very slippy and could do with a good grab rail, the bathroom was clean enough apart from the strands of long dark hair on the shower wall and floor in the bath, could also do with a toilet brush. The tv is very impressive and really well positioned ( Alot of hotels have them far to high up) this is just right, the seats aren't the most comfortable, ok for half an hour. The bed is like a triple, although mattress is only ok I never seen breakfast advertised so ended up going to Wetherspoons, there was a pamphlet advertising pizza and beer and packed lunch but nothing about breakfast, pamphlet was covered on stains so a little off putting. Hotel is in a brilliant location but is quite noisy, the price is reasonable, it was nearly £30 cheaper than the premier inn and is similar in quality. Some of the issue here are easily rectified like ensuring there is enough milk, and supplying a toilet brush and glasses, also advertise breakfast in the room. Also if you say tour going to do something then please do so as that's not great customer service especially as I was chasing something up that should have been in the rooms anyway, also a later checkout time of 12pm would be much better and would bring it in line with other hotels in the area. This could be a 4 star if these small things were rectified, I need a good hotel in a central location that I can use a lot, I definitely wouldn't rule this out with this hotel, and there are definitely a lot of positives.

I stayed here for just one night. My initial impression was that the hotel was a bit worn down and poky in places. That said, the lady on reception was very welcoming and friendly as was the chap when I checked out. They are a credit to the hotel. Unfortunately I didn't feel the same about the staff working in the 'dining' area, but more of that later. The bedroom was spacious and came with a large TV, desk, teas/coffees, large windows, safe (which was locked and un-useable - I didn't have a chance to sort this when I needed it), shower/bath, shaver plug, mirrors, WIFI and reading light above the bed. I also appreciated the fan that was placed in the room. The room was clean apart from a wine bottle stain on the ledge next to the mirror and in one of the coffee mugs(!) Unfortunately the walls of the room are thin and there's very little sound-proofing in the room. Not only can you hear other guests in their rooms but also the noise from outside which, on a weekend, went on quite late. To compound this further the bed was rock hard and very uncomfortable to sleep on. If i wasn't waking up due to the noise it was because I was trying to get comfortable. My body ached the next morning. I had decided to get a deluxe breakfast (although there's little information about this in the hotel room or on the hotel's site) However, I followed the instructions and handed my breakfast pass/slip to a member of the dining staff - although after three of them had walked past me I eventually approached the kitchen staff who were just hanging around chatting. I was asked 'what did I want mate?', handed my slip/pass to the lady and then waited for my breakfast to arrive. There was a leak from the ceiling dripping into a bucket next to me and the table was wobbling. Unfortunately it was the best place to sit, given where other patrons were sat. Breakfast arrived in a speedy three minutes, which is probably why it was so poor. The sausages and bacon were hard and completely dried out - I'd hate to know how long they'd been sat in the kitchen for. Needless to say I had a bad reaction to this meal shortly after eating it. Finally, a word about the car park. It costs £8 to park there from check-in to check-out and then £1 per hour either side of that. There were plenty of spaces to park but, it's worth saying, that the charge is not well advertised and really, considering it's quite expensive, it should be. I couldn't find any free parking on the surrounding streets so you're rather stuck with paying it. Despite how lovely the reception staff were I'm sure there are more comfortable hotels in Cheltenham.

Matt was a diamond from the moment we arrived until the moment we left. Hotel was clean, room was great, breakfast good, and right in the middle of Cheltenham. Only issue was how tight the car parking spaces are. But otherwise excellent value. Thank you!

We just needed a place to stay close to town due to mums struggles with walking. For the price, we were pleased how welcoming and tidy our rooms were. Loved the decor of our rooms, showers were great,comfy bed and felt relaxed. Reception staff were both friendly and helpful. Plenty of options for late night snacks! Only downside is that it does get very noisy due to nearby pubs, but that can't be helped. Would come back again and we both loved Cheltenham

Booked by a third party for me. A basic modern hotel built with no reception area or lounge space. No real character or atmosphere. Bedrooms standard with good bed but a bit clinical. Breakfast simple fare. Staff business like who recommended a nearby spot to eat which was actually finished serving around 7.00pm.

Booked into this hotel two months ago for a family event and at the time the reviews seemed good. My first impression when arriving at the hotel was that it was a little run down. When at reception I noticed a sign saying "cash payments for rooms must be accompanied by photo ID" ..... surely this is for a pay by the hour establishment!!! We went to our room and I was disgusted, stains on the ends of the beds, the walls and the woodwork. Pubic hair lying all over the bathroom floors,skirtings in bedroom and on the carpets. The floors hadn't been cleaned, the tea making facilities looked like they had just been used. I wrote my name in the dust on the shelves by the beds... I wouldn't put a dog in these rooms. Oddly when I refused to accept the room and asked for my money back, the desk clerk had the appropriate form on a clip board ready...

We had a good stay at citrus hotel, the night manager Rob helped us a lot at late hours. He definitely went beyond expectations to help us in every way. Will definitely visit citrus again whenever I am in the city. Thanks for the experience.