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Hilton Charlotte Center City

4.0 out of 5.0

Recent guest reviews

Food service needs a bit of work. Not the most organized or producing the best food. Housekeeping did a great job and checked daily if we needed anything. Valet staff was incredibly friendly and courteous. The hotel is incredibly close to just about everything you would want to go to.

I live in Charlotte and needed to get away from the craziness at my house for a couple days so I booked a corner king room here. The room itself was everything I needed it to be; quiet, clean, and comfortable. I enjoy staying at Ritz Carlton when I travel but it was booked these dates... everything was satisfactory to me except the staff really. Nothing too bad, just would be nice for the front desk to ask you how your stay was when checking out. Act like they care perhaps? It felt weird leaving with no sort of customary "come back again" or anything. Valet lost my car keys once and seemed to always forget I had called to have my car ready. I tipped them every pick up and drop off so you'd think they would be happy to be efficient with me, but I didn't get that. I would go back, though ❤

Very Beautiful Hotel and Convenient to down town. But the rooms carry EVERY Sound from the Hall and you can hear every room door close (or slam). so when you have people talking in the hall way In the middle of the night it is like they are in the room with you. So if you are looking for a good night sleep I'm not sure this would be the place. Other then that it is a really nice Hotel.

Plenty of access to local transportation and nearby restaurants. Only negative is other guests were smoking in their room(s) and smell was invading rooms sharing the same vent stack. Complained several times, moved room once but new room was on same shared vent stack. The hotel is non-smoking and it was a guest problem; just felt the staff could have been more assertive in tracking down offender(s).

The hotel was wonderful with my special request. They made arrangements with all of their staff to fulfill my need of storing items in their freezer. My only critique was the loud plumbing! But I would recommend this hotel and absolutely stay again.

Hotel location was convenient but I did not enjoy my stay. I left a day early.

The view of the city was amazing ! The rooms were clean and beautiful . And the staff was just amaIng

Hotel was very clean with a friendly staff. The surrounding area was great for a bite to eat at chain and local restaurants and bars. Loved that you can attend the attached YMCA if you are a guest of the hotel.

Super nice hotel for the money and location. My 2nd stay here in 2 years. Hilton has a good job with updates in the rooms however same ole same ole in the bar and restaurant. Friendly staff and very accommodating. I'll be back!!!

I stayed at the hotel with my husband and our 2 kids. We had a good experience, the room was clean but it could be cleaner specially under the beds and tables. It was a little bit noisy, specially because we had a group of girls celebrating a bachelorette party near our room. The staff is very nice and attentive and the breakfast is wonderful I think 18-20$ for parking is too much, the hotel should cover it. But overall it is a very good hotel

Great location right in the center of town. Hotel was clean. Had to have our key cards reprogrammed twice, and the shower did not drain properly but overall nice hotel.

Attended a training class held in the hotel and the food was excellent!

You walk up to the front desk, they just look and you and ask if you're checking in or out and then your name. I told the woman, she didn't say anything. She told me the total would be 200 or so dollars, not knowing you had to pay an additional $50 for God knows what. She said it was something to die with the room and if you ordered things, I told her we were going out and ordering things was nothing we were worried about. She said that she needed he $50 before we got the room key. I said that would have been nice to know before going there, she kinda shrugged her shoulders.

I needed a weekend getaway to recharge my mind and body. I decided a local trip to a downtown Charlotte would be a great idea. It was a great price for my hotel room over-looking the city, valet parking and located in the heart of the city, to which anything I wanted to do was in walking distance. The room was clean and relaxing, and made me feel great during the trip.

The room was not up to the Hilton Grand expectation. I took pictures of the mold on the shower walls and sitting water on the shower floor. Just disgusting!

We really enjoyed our stay at this hotel, will definitely be back! Staff was very helpful, were comfortable. I wish the parking would be cheaper...

Good location - bed was nice but room and interior finishes could use updating (hallways, carpet, etc.). Overall good stay good service in restaurant at breakfast.

Nice property in a great location. Would recommend to other travelers visiting Charlotte.

Location is great for exploring the city. Staff was extremely friendly. I would definitely stay again!!

It was great, room was comfy. The people were very nice. Nice location in the center of downtown charlotte. Great Hotel great area

Room options

Deluxe Two Beds City View

Full 2 | Sleeps 4

Deluxe King City View

King 1 | Sleeps 2

Deluxe Suite, One King Bed

King 1 | Sleeps 2

One King Bed Corner City-View Room

King 1 | Sleeps 2

Guest reviews for Hilton Charlotte Center City

Everyone (12) Couples (39) Business (17) Family (12) Other (9) Friends (15)
4

perfect location

Everyone

Food service needs a bit of work. Not the most organized or producing the best food. Housekeeping did a great job and checked daily if we needed anything. Valet staff was incredibly friendly and courteous. The hotel is incredibly close to just about everything you would want to go to.

By , from Delray Beach, FL on Sep 12, 2017

4

relaxing and quiet stay

Everyone

I live in Charlotte and needed to get away from the craziness at my house for a couple days so I booked a corner king room here. The room itself was everything I needed it to be; quiet, clean, and comfortable. I enjoy staying at Ritz Carlton when I travel but it was booked these dates... everything was satisfactory to me except the staff really. Nothing too bad, just would be nice for the front desk to ask you how your stay was when checking out. Act like they care perhaps? It felt weird leaving with no sort of customary "come back again" or anything. Valet lost my car keys once and seemed to always forget I had called to have my car ready. I tipped them every pick up and drop off so you'd think they would be happy to be efficient with me, but I didn't get that. I would go back, though ❤

By on Aug 26, 2017

Review comment responded on Sep 11, 2017

Thank you for sharing feedback of your recent stay with us. We appreciate the 4 star rating and will pass your comments along to our Front Desk & Valet managers for review. We look forward to welcoming you back for your next stay-cation.

3

lack of sound proofing.

Everyone

Very Beautiful Hotel and Convenient to down town. But the rooms carry EVERY Sound from the Hall and you can hear every room door close (or slam). so when you have people talking in the hall way In the middle of the night it is like they are in the room with you. So if you are looking for a good night sleep I'm not sure this would be the place. Other then that it is a really nice Hotel.

By , from South Carolina on Aug 1, 2017

Review comment responded on Sep 11, 2017

Dear Vic, We sincerely apologize for your noisy neighbors during your recent stay. Your comments have been passed along to our engineering department for review. Best Regards, Kari

3

convenient hotel with great access.

Everyone

Plenty of access to local transportation and nearby restaurants. Only negative is other guests were smoking in their room(s) and smell was invading rooms sharing the same vent stack. Complained several times, moved room once but new room was on same shared vent stack. The hotel is non-smoking and it was a guest problem; just felt the staff could have been more assertive in tracking down offender(s).

By , from NC on Jul 31, 2017

Review comment responded on Aug 11, 2017

We sincerely apologize for your rule breaking neighbors! Your comments have been passed along to the front desk & security to alleviate future issues.

4

very accommodating.

Everyone

The hotel was wonderful with my special request. They made arrangements with all of their staff to fulfill my need of storing items in their freezer. My only critique was the loud plumbing! But I would recommend this hotel and absolutely stay again.

By on Jun 5, 2017

Review comment responded on Jun 9, 2017

We are glad to know our staff was able to fulfill your special requests. We look forward to welcoming you back soon.

3

ok stay

Everyone

Hotel location was convenient but I did not enjoy my stay. I left a day early.

By on Apr 11, 2017

Review comment responded on Apr 29, 2017

We sincerely apologize you did not enjoy your stay with us.

5
Everyone

The view of the city was amazing ! The rooms were clean and beautiful . And the staff was just amaIng

By on Dec 4, 2016

4
Everyone

Hotel was very clean with a friendly staff. The surrounding area was great for a bite to eat at chain and local restaurants and bars. Loved that you can attend the attached YMCA if you are a guest of the hotel.

By on Nov 30, 2016

4

nice hotel in uptown.

Everyone
Hilton Center City

Super nice hotel for the money and location. My 2nd stay here in 2 years. Hilton has a good job with updates in the rooms however same ole same ole in the bar and restaurant. Friendly staff and very accommodating. I'll be back!!!

By , from E on Nov 2, 2016

Review comment responded on Dec 9, 2016

Dear James, Thank you for reviewing your recent stay and for choosing us for your stay in the Queen City. We appreciate your feedback and will forward your comments regarding updating the public space to our executive committee.

4

nice hotel in downtown

Families

I stayed at the hotel with my husband and our 2 kids. We had a good experience, the room was clean but it could be cleaner specially under the beds and tables. It was a little bit noisy, specially because we had a group of girls celebrating a bachelorette party near our room. The staff is very nice and attentive and the breakfast is wonderful I think 18-20$ for parking is too much, the hotel should cover it. But overall it is a very good hotel

By , from Alpharetta, GA on Jul 19, 2016

Review comment responded on Jan 1, 1970

Thank you for reviewing your recent stay. We will send your comments regarding the cleanliness to our housekeeping department immediately.